All charles Reviews
1-20 of 20 Reviews
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Domenico
Verified reviewer
Textiles, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Empowering Marketing and Customer Engagement with Hello Charles
What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.
CONSAs of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.
Peter
Textiles, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Using Charles to convert website visitors to customers
Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community.
PROSThe ability to automate flows makes Charles a very strong tool! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%).
CONSIn some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools.
Reason for choosing charles
Charles has the opportunity to do some great automating.
Vendor Response
Peter thanks so much for your review and for choosing us. We're delighted to hear our WhatsApp automation is working well for you and that WhatsApp is proving a successful channel for your business. Converting website visitors is a great insight and one we'll look into more closely. Thanks! We're working on the bugs and adding extra analytics. Keep letting your Success manager know of any problems so we can make sure we fix it. Thanks again and we look forward to working with you for a long time to come. charles
Replied August 2023
Louisa
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great tool, great support
Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.
CONSWhile still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.
Kristin
Textiles, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Charles is recommended
Overall recommendable. Friendly staff.
PROSCustomers appreciate contact via WhatsApp
CONSTechnical problems and failures again and again
Vendor Response
Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles
Replied August 2023
Johnathan
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Highly Recommended!
- The SMS marketing Campaigns. - Simple Set up for Website hooks. - Plenty of integrations to choose from. - Helpful staff and customer service.
CONS- Was tricky to set up CTWA campaigns. - Expand video Tutorial section.
Noel
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
CRM would be unthinkable without it
Easy operation & constantly growing number of features. The team is always at your side.
CONSIn the beginning they still had some bugs. However, these are rapidly decreasing.
Vendor Response
So great to hear we're an essential part of your CRM, Noel – and that our product is improving. We're working on it. We appreciate you taking the time to give us your feedback! charles
Replied August 2023
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Actually the best choice in the market
Powerful tool in mid-short business activities,
PROSPlug & play approach: quick set up before start spreading messages
CONSData viz, analytics, integrations: I'm sure that all will be improved in less 18 months
Vendor Response
Wow, we love hearing that – thanks for the review and keep an eye out for new features in the coming months!
Replied August 2023
Ibrahim
Consumer Goods, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2024
Ibrahim Koc
The interface is very useful and fast. It is very nice that it can be integrated with many apps.
CONSIt is a pity that there is no mobile app. The price is also more expensive than others.
Silvia
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Great tool for whatsapp communication
Easy to implement and to use, user interface is very simple and usable also from other "less expert" team member. Very good customer support, fast responses and always trying to help you in your strategy.
CONSIt would be great to have more integration (i.e. Salesforce, Zendesk etc).
Olivia
Consumer Goods, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Good experience and support
Good experience, support and user-friendly platform.
CONSFlexibility with internal e-commerce integrations.
Caroline
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Charles is tippi toppi
Mich überzeugt die persönliche Betreuung vom Charles Team. Anliegen und Probleme werden direkt addressiert und versucht zu lösen. Top! Wir nutzen Charles aktuell um Kundenanliegen zu lösen. Zukünftig mehr Marketingkampagnen. Unsere Kunden schätzen den individuellen und schnellen Kontakt über WhatsApp - auch außerhalb der Geschäftszeiten.
CONS* Interner Aufbau der Einstellung finden wir zu unübersichtlich* Wir hätten gern mehr Farben in der Tagauswahl* Aktuell nur eine Verbindung mit einem Shopify Shop möglich (DE) - wir haben allerdings noch weitere Shops * Wunsch nach mehr NPS Aussagen zu Nachrichtenzeit, Bearbeitungszeit etc.
Laura
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Very satisfied
I have had a very good experience with Charles so far. You always have a fixed contact person, which I find very important.
PROSI'm generally very pleased with Charles. It's easy to use and there are a lot of features that you can use to take your Whatsapp marketing to the next level.
CONSCurrently, I am still missing reporting or KPI's that can be tracked better.In addition, one or two things could be improved/added to the segmentation.
Vendor Response
Thanks so much for your feedback Laura. We're happy to hear you find us easy to use and that we help take your WhatsApp marketing to the next level :) We get your KPIs comment. This is something we know is super important to marketers and is a big priority for us in 2023. Keep talking to your Success manager and we'll make sure it's on our product roadmap! charles
Replied July 2023
Dennis
Cosmetics, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
It`s a good Tool
Benefits: Mobile Marketing about Whats App
PROS- Whats App Marketing- Live Chat in every Browser at every time
CONSIt`s complicated to search for more demo videos or learning material for check up the tool
Reasons for switching to charles
More Benefits
Vendor Response
Hey Dennis, thanks for taking the time to let us know your thoughts. All feedback is appreciated. We upload new demo videos all the time, please talk with your Success manager so we can find a way to make them easier to find. Thanks again! charles
Replied August 2023
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Game changer for us and a huge edition to our channels
The journeys feature as mentioned is great. We use it practically for all our campaign send outs to build interactive message flows instead of just a simple message.
CONSSometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.
Vendor Response
Hey there, Thanks for taking the time to leave your review and we're happy to hear you love Journeys as much as us and Malte is great, isn't he? We'll pass on your kind words! charles
Replied August 2023
Elena
Automotive, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
Elena
the product itself is great, [sensitive content hidden] also provides very good support
CONS24h chat closures, limited features (no multiple pictures), complicated to download data etc.
Vendor Response
Thanks for your review Elena. We appreciate it and are super happy to hear you get good support from our Success team. It's always good to hear how we can improve too. Re 24h chat closures, that's unfortunately due to WhatsApp's policy. The cost per conversation from WhatsApp is for a chat that takes place within 24h. After that, you'll need to pay WhatsApp again for a new conversation. You can still message them though – you just need to create a "Campaign" message and send it. Btw you can add multiple images to WhatsApp messages – in Journeys just click the image icon again (second from the top on the left) after you've added an image. If you're not sure how, your Success manager will help you. Hopefully we've understood your comments right and this helps answer them! We will work on making it easier to download your data. Thanks again! charles
Replied August 2023
Tabea
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great Tool but need some improvment
The support and they are always willing to improve.
CONSThat the tool often not work....Some bugs will not been fixed at all.
Vendor Response
Thanks for the feedback Tabea, we appreciate it. We're glad you feel supported by us and please keep in touch with your Success manager, we're always making improvements to our tool, hopefully your issues will be fixed soon. charles
Replied August 2023
Johanna
Arts and Crafts, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Gute Anwendung für gezieltes WhatsApp Marketing
Leicht anzuwenden und mit einem guten Support ausgestattet.Durch die Journeys lassen sich tolle Kampagnen bauen, die den Kund:innen Spaß bereiten.
PROSWir können unsere Kund.innen personalisiert bespielen und erzielen somit bessere und höhere Direct sales.
CONSBisher ist die Kampagnenplanung noch nicht möglich. Das würde vieles erleichtern
Vendor Response
Hey Johanna, danke für deine Bewertung. Gute Nachrichten! Kampagnenplanung ist jetzt verfügbar, wende dich an deinen zuständigen Customer Success Manager, um mehr zu erfahren! charles
Replied July 2023
jan
E-Learning, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
whatsapp as part of our daily business
Love being able to chat directly to our users on their phone, it makes it easier and somehow less intrusive than sms or calling.
CONSwhatsapp has many hoops to jump through, but thats not charles fault as such.
Vendor Response
Hi Jan, thanks for the review! We love that you love chatting with your customers via WhatsApp. Less intrusive is exactly what we're going for so that's great to hear too. Keep letting us know what we can do to improve! charles
Replied August 2023
Luisa
Consumer Goods, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great Tool to access our customers or interested parties!
So far we have only done newsletter campaigns and has worked pretty nice. Our POC motivates us to push more and we are excited to explore charles further and bring results :)
PROSEasiness with platform and with our POC in any help, doubt - the loom videos are incredible!
CONSIntegration with some platforms still a bit lacking but nothing major
Vendor Response
Thanks so much for your feedback Luisa. We're delighted to hear you're enjoying our platform. We've passed your comments on to the team. Ease of use is a priority for us so it makes us happy that our efforts are working. Re your integrations comment, we've taken that on board. We have some exciting integrations coming up so maybe that will fill in the gap. We're also glad you find the Loom videos helpful. We enjoy making them too :) charles
Replied August 2023
Elisa
Food Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great software and Customer Support
It works great for sharing our promos and product launches, very easy to use, very reliable Customer Support
CONSRoom for improvement when it comes to the speed and fluidity of sending the campaigns
Vendor Response
Thanks for your feedback Elisa, we're happy to hear charles is going well you – we're working on making speed better. charles
Replied August 2023