Critical Impact offers a user-friendly drag-and-drop editor, powerful automation tools, advanced reporting, and excellent customer support.

The software is great, but the support team is even better. They're always available to help out with questions or troubleshooting.

Critical Impact provides a comprehensive email marketing solution with advanced features, exceptional support, and a higher price point.

Additionally, I have experienced occasional technical glitches or difficulties with the platform's user interface.

When you deal with CI, you are dealing directly with the people who UNDERSTAND their system, who built it and run it and maintain it, not some low-level phone person who has no idea how it even works.

Overall I have had a great experience with Critical Impact and their team.

The support team is fantastic, as is the sales team. Great experience overall.

For beginners, it is user-friendly but to use Critical Impact at its full potential user needs training.

It seems that many businesses and organizations have had positive experiences with Critical Impact and appreciate the platform's ease of use and automation capabilities.

Having access to helpful resources can assist users in utilizing the platform effectively and resolving any issues or questions that may arise.

Cost effective, easy to use and great metric tracking.

They are quick to respond to our questions and needs. Top notch customer service.

The data source connections are excellent and through the secure channels on Critical Impact, is secure on multiple business data and contacts manipulation and creating analytics is simple.

Navigation through the platform is effortless, thanks to a thoughtfully designed dashboard that presents a clear and organized overview of crucial metrics.

Loads of reporting options and powerful features easily available. Powerful API lets you do lots of stuff from inside your own application.

It has proven to be a reliable and effective email marketing tool, allowing me to streamline my communication with customers and achieve better results.

Their post-sale service is awesome. Their customs support is always ready to help when needed.

Some of the features that are often praised by me include the platform's user-friendly interface, robust automation capabilities, and the ability to create custom landing pages for campaigns.

It can sometimes run a bit slow and the logic for running complicated lists can get a bit confusing sometimes.

Very helpful and productive application for email management and easy to access easy to use.

Integration capabilities allow users to streamline their marketing workflows and synchronize data between different systems.

This seemed strange considering how standard of a report this seemed to me.

Ease of Use: Many users appreciate user-friendly interfaces and intuitive workflows offered by email marketing platforms like Critical Impact.

One downside I have encountered with Critical Impact is the limited integration options with other marketing platforms. So need some improvement here.

The customer support services is very good. Always on their mark to provide the solution and makes there customer happy.

I appreciated Critical Impact's data-driven subscriber scoring, which helps identify engaged subscribers.

The tool is straightforward and the Email workflow is very helpful. Very user-friendly and intuitive UI.

Critical Impact provides a robust set of tools and features for email marketing, with competitive pricing and excellent customer support.

There is no negative point about it apart from the glitch sometimes only.

The dynamic list feature is cool, but it requires additional steps that are annoying.

The response to my needing help is immediate and helpful. It is also easy to use and they do what they say they will do.

Overall, Critical Impact has been very easy to use and the customer service is always willing to help.

One of the best things about Critical Impact is its Email templates: it offers a library of pre-made email templates that can be customized as per my requirements.

Critical Impact offers a wide range of features for effective email marketing campaigns. It's user-friendly interface makes it easy to navigate and set up campaigns quickly.

It is a great tool to manage your emailers  on a fast paced environments. Helps scaling your sales funnel or targeting the right customer by maximising your network with enormous numbers.

Sometimes while using critical impact bugs occur.

But what I like most is the reports that Critical Impact offer keeping me UpToDate with our campaigns and offering great insights on our business. Customer Support provides all the help you can need.

The capabilities provided by Critical Impct are profitable and the reporting and database secure management ability is impressive.

However, there is room for improvement in terms of template customization and the learning curve for advanced features.

The ability to search for subscribers by custom fields is super helpful as well.

Critical Impact is a great value for the price.

Their system is clean and straightforward: you have subscribers, and they belong to lists. You build an email message, and you send it to a list.

They tout a lot of pre-built data reports you can export, but many of them are not particularly helpful for what we need.

The percentage of our emails delivered is excellent. We send a lot of emails to a lot of subscribers -- we have more than 10 different newsletters going out every week.

Best for Email Campaign Management-and list management with user friendly dashboard.

The ease of setting up the automated drip campaigns is very intuitive.

We worked them to replace a our prior partner, Oracle, and have been very pleased with the results both internally as we got set up, and externally as our customers are very happy with the product.

Robust email automation capabilities for creating personalized and targeted campaigns.2. User-friendly interface that makes it easy to design and send professional-looking emails.3.

Its ability to automate the sms make it one of the best software in market.

Feature Limitations: Depending on specific user requirements, some users may find certain features to be missing or lacking in Critical Impact.

It’s quite easy to use email automation solution and offers easy to use UI. I totally like the email calendar that it provides which displays all the on going campaigns in our company.

It has powerful email marketing tools, and We have been able to build a strong and engaged customer base.2.

Critical Impact is great option for Email Campaign Management with great features.

Critical Impact is a popular choice among businesses and organizations looking for a reliable email marketing platform that offers a range of useful features and excellent customer support.

EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately.

This is basically like hubspot but without the expensive price tag. You'll probably get everything you need and more.

Engagebay - an amazing all-in-one CRM you can ever think about.

Really easy yo use, perfect for tacking deals and clients.

The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently.

Great ease of use for the creation of campaigns. The workflows allow automating manual activities that speed up your work.

One platform for marketing, sales and support for affordable price with excellent customer service.

Customer service was amazing and the platform was suprisingly so easy to use.

A pleasure to work with, really want to do anything thy can to help you out.

It’s hard to edit email Templates and landing pages.

Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.

We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns.

It is amazing to me how feature-rich the platform is at the cost.

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned.

More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Engagebay is well suited for our small business which is developing rapidly.

The suite of tools is good and the fact it is integrated with many tools in one was helpful. It did however have issues.

Easy of use, easy of implement, easy of integrate.

It made no sense that they rather lose a customer totally than provide a discount so that to me suggested bad business and support in the future.

It's automation and landing page feature are excellent.

I have tried this and am very happy. It is easy to integrate with apps.

Landing page templates are very limited at the moment.

I love the landing page builder and ability to import a URL and basically create any type of landing page. This makes creating funnels super easy.

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

The product is easy to use and the customer support is great.

The software is great and very much extendable with API and other customization.

Being an all-in-one CRM, it helps me club various activities at one place and engage with them seamlessly.

Very fewer options in templates where we can drag and drop.

Highly efficient and effective software. Great CRM to use for Marketing, Sales and Lead Generation.

Great, customer service fixes problems / questions right away in the chat.

Affordable with Great Features and Outstanding Customer Support.

You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Most important features for my business are the intuitive click-and-create automations, which eliminate the need for a small sales management team.

Pricing is fair for what you get too and I also really like the file repository feature that bigger marketing teams will really appreciate.

CRM system that takes care of all your needs and with the great support from the Engagebay Team. Fast, efficient, effective and easy to manage.

Software is overall nice some features are missing and some on the current ones are limited but overall its very easy to use and hope to see where the software goes to into the future.

US Dollar

Critical Impact allows businesses to enhance their email marketing campaigns. Users can manage email and SMS lists and send personalized, automated emails and text messages (SMS) for marketing purposes.

It uses subscriber scoring algorithms to identify people who are most likely to read the next email, consume additional emails or make another purchase. Teams can schedule messages, select sending options on one page, and see confirmation of all the details before sending to avoid mistakes. 


LongDescription

AB Testing

Customer Surveys

Drip Campaigns

Customizable Fields

Template Management

Email Campaign Management

Subscriber Management

Contact Management

List Management

Landing Pages/Web Forms

Dynamic Content

Event Triggered Actions

CAN SPAM Compliance

WYSIWYG Editor

Image Library

Mobile Optimized Emails

Spam Blocker

Reporting/Analytics

Auto-Responders

Engagement Tracking

Multi-Channel Marketing

Lead Capture

Activity Tracking

Customer Segmentation

Subscription Management

Multi-Campaign

Campaign Scheduling

Campaign Segmentation

Email Tracking

Email Templates

Email Distribution

Email Marketing

Click Tracking

Social Media Integration

Email Management

Activity Dashboard

Reporting & Statistics

Customizable Templates

Customizable Branding

Contact Database

Mailing List Management

Campaign Analytics

Customizable Forms

Drag & Drop

Third-Party Integrations

Campaign Management

Real Time Analytics

Personalization

GDPR Compliance

Preview Functionality

Customizable CTAs

Customer Journey Mapping

eCommerce Integration

HTML Editor

Contact Critical Impact Software for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

51-200

201-500

501-1000

1000+

Critical Impact

Live Online

Webinars

Documentation

Videos

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime.


Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more.


EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.



Support Ticket Management

A/B Testing

Signature Management

Content Delivery

Cataloging/Categorization

Lead Notifications

Sales Analytics

Forecasting

Social Marketing

Meeting Management

Internal Chat Integration

Email Monitoring

Real-time Scheduling

Mobile Alerts

Online Forms

Lead Engagement

Performance Management

Document Storage

Mass Texting

Proposal Generation

Access Controls/Permissions

SEO Management

Leaderboards

Transfers/Routing

Data Synchronization

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Workflow Configuration

Task Scheduling

Multi-Account Management

Real Time Editing

Marketing Calendar

Client Database

Group Scheduling

Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially)

Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially)

Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially)

Critical Impact vs EngageBay CRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons