Time Tracker vs Exponent Case Management

RATING:

4.4

(3007)

Time Tracker has 3007 reviews and a rating of 4.39 / 5 stars vs Exponent Case Management which has 14 reviews and a rating of 4.79 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (3007)
4.8 (14)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
April 26, 2024
September 7, 2023
Pros/Cons
  • Pros

  • Time Tracker is the perfect blend of ease of use coupled with powerful and robust option setting.
  • I like how it helps streamline my organizations to bill hours effectively.
  • Cons

  • Screening handling can be a headache at times but is really the only negative that this software throws at you.
  • I found the downside of this software to be that I entered time and it sometimes disappeared, causing me to enter data more than once.
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  • Pros

  • We also look forward to taking advantage of the large ecosystem of other applications that integrate with Salesforce.
  • ECM is easy to use and the Salesforce platform provides amazing portability and reporting capabilities.
  • Cons

  • Runs very slow (especially in lightning view), Salesforce functions are not intuitive, pulling reports was very difficult at first.
  • The learning curve has been steep for me (system administrator) since I didn't have previous Salesforce experience. There is so much to learn it can be hard to know where to start.
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Pricing Range
$
$
$
$
$
$
$
$
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$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos