--- title: "Filevine Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Filevine. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Filevine is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/filevine-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) / Filevine Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) Reviews [Alternatives](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/alternatives/) # Filevine User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 295 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 217 reviews (74%) - 4 stars: 41 reviews (14%) - 3 stars: 9 reviews (3%) - 2 stars: 7 reviews (2%) - 1 star: 21 reviews (7%) ### Most mentioned pros - I also appreciate the flexibility to customize project types and fields so the system more closely matches our practice areas, and the ability to text and email directly from the case has been genuinely helpful for keeping client communication organized. - Filevine's numerous features will help us stay top of our workflow, and I love the LOIS AI integration as it is SECURE and personalized to our particular case needs. - It makes managing the enourmous amount of date much easier than other programs we have tried. ### Most mentioned cons - Automation capabilities, in particular, have not evolved in any meaningful way. If you want anything beyond very basic workflows, you’re pushed toward Workato—an entirely separate, complex, and expensive system that requires significant time or outside consultants to implement. - There have been no meaningful improvements here either. If you want usable dashboards or business insights, you’re expected to purchase Domo and then pay again for implementation. - At this point, Filevine feels less like a partner in running a law firm and more like a platform that continuously monetizes its gaps. ## Filevine customer reviews Showing reviews 1-25 of 295 (page 1). ### 10/10 Would Recommend! - Overall rating: 5/5 - Reviewer: Natasha B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Filevine feels much more advanced and aligned with today’s technology. I especially love how seamlessly AI is incorporated into the platform, it makes case management more efficient and intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best case management system for personal injury firms. LexSummit is a great resource for learning about FileVine and their partners. #### Cons Platform does not let you demo products, it therefore forces the user to get tied into a services agreement. --- ### Almost perfect, but needs some work on the activity feed, calendar and tasks. - Overall rating: 4/5 - Reviewer: Jeremy L. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with Filevine has been good minus the setbacks with the activity feed. The activity feed is one of the most important parts of the system, but it gets overloaded with unnecessary alerts and buries your more important notes and tasks. There are many things missed at our firm because of this. Once that is fixed, I would definitely change my rating to 5 stars. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Filevine has been incredibly useful and has made our case load much more manageable compared to our previous platform. The fact that you can fully customize most of your experience has put it a step above the rest. #### Cons The features that can definitely use some work are the activity feed, the tasks and the calendar. I find myself wishing every day that I can fully customize my activity feed and only see the alerts that I need to see, rather than every single thing that happens on a file. My feed constantly fills up with unnecessary email alerts, notes that aren't directed to me, but alert me just because I am subscribed to the project, and several other alerts. The tasks are irritating because I will set a task for myself, but it doesn't alert me the day that the task activates. It would also be helpful to have a priority feature on the tasks so we can have it prioritize itself over less important alerts in the activity feed. The calendar needs a master calendar feature, so we can ditch the outlook calendar all together and keep everything on one platform. #### Reasons for switching to Filevine Our previous platform was outdated and difficult to use. There were many missing features that are vital in todays world. --- ### Continued Happy Customer - Overall rating: 5/5 - Reviewer: Aneta V. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am a very happy user, it's always my go to! It stores all of the important dates, documents etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It has a new wonderful feature of LOIS and it's been phenomenal. It has saved me tremendous amout of time. #### Cons Currently, I can't say there isn't anything I don't like. I do wish that the activity feed could be a little upgraded. --- ### New to Filevine! Support is great! - Overall rating: 4/5 - Reviewer: Susan Z. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered EXCELLENT SO FAR -- Filevine's numerous features will help us stay top of our workflow, and I love the LOIS AI integration as it is SECURE and personalized to our particular case needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support is phenomenal! Filevine dedicates a Representative to respond to issues and questions, and connect you to the appropriate person(s) to help -- billing, training, implementation, etc. My "personal" representative, [sensitive content hidden], helped me to resolve an account billing issue I had in initial start of my contract, and he has gone over and above to insure my easy transition to Filevine. He checks on my progress via email and Zoom, and has provided me with multiple learning tools (one-on-one Zoom/Filevine University/YouTube videos to help in making the learning curve easier. The unlimited file storage is great (no more additional Dropbox fees)! I must say that everyone I have been in contact with at Filevine has made me feel like I am their only customer -- they value my input, and work to customize Filevine to address our practice in a one attorney and one paralegal/"everything person". I'm looking forward to my journey with Filevine, and foresee a 5 star rating from me once we are fully utilizing it to its full potential. #### Cons Filevine has SO many features that it is hard to discover all it can be to make our law practice more efficient and more productive. Our practice is mainly in probate, and it is one of the few areas of law that does not have a pre-made set of templates for intake. [sensitive content hidden] was able to help me with this issue, and I feel comfortable with how things are heading! #### Reasons for choosing Filevine Clio had been recommended, but was NOT working out. MyCase and PracticePanther were close fit, but price and a call from Filevine sales on a frustrating day where they assisted me with getting e-signing accomplished using Filevine and I was sold on getting the support from a salesperson that I needed even BEFORE committing to contract! #### Reasons for switching to Filevine Clio was VERY demanding as to making me fit their agenda! They would treat me as if I had nothing better to do than fit into their schedule for onboarding sessions during work day. If I had client walk in and could not attend, I was almost reprimanded for putting our client first. VERY PUSHY and VERY COMPLICATED! CosmoLex works well, but keeps going up in price with every add on, and does not do the document generation or AI features like Filevine --- ### Filevine - Committed to Excellence and Innovation - Overall rating: 5/5 - Reviewer: Joy W. - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We have found our partnership with Filevine beneficial and productive for our law firm. We have invested in building a template that really works for our teams and are excited to see all Filevine continues to do to serve its customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We picked Filevine for its customizability and their willingness to innovate. They truly listen to their customers feedback and are committed to creating an intuitive and functional platform. #### Cons Data migration can be tough and since they moved away from data migrations you have to find a trusted third-party partner to oversee the migration, which can be costly. The data migration process is crucial, so definitely find a great partner for that step. #### Reasons for choosing Filevine Customizability and the freedom to create a system that worked for our practice. --- ### Overpriced Platform With Primitive Billing, Reporting, and Automation - Overall rating: 3/5 - Reviewer: Christi L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered At this point, Filevine feels less like a partner in running a law firm and more like a platform that continuously monetizes its gaps. For firms considering it, be prepared not just for the base cost, but for a long list of add-ons and workarounds needed to make the system truly functional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Despite my frustrations, there are a few things Filevine does reasonably well for our firm. The centralized case record, with tasks, notes, texts, and documents in one place, does make it easier for my team to see what’s going on without chasing information across multiple tools. I also appreciate the flexibility to customize project types and fields so the system more closely matches our practice areas, and the ability to text and email directly from the case has been genuinely helpful for keeping client communication organized. #### Cons Filevine promised a modern, scalable case management system for law firms—but over time, it has become an increasingly expensive platform that underdelivers on core functionality while aggressively upselling basic features. The most recent 15% price increase is particularly hard to justify. That kind of jump would make sense if it were tied to meaningful product improvements, but there simply haven’t been any. In our experience, the core system is largely unchanged from when we implemented it around 2019. Automation capabilities, in particular, have not evolved in any meaningful way. If you want anything beyond very basic workflows, you’re pushed toward Workato—an entirely separate, complex, and expensive system that requires significant time or outside consultants to implement. For a platform that markets itself as forward-thinking, this lack of native automation is a major miss. Reporting is another major gap. There have been no meaningful improvements here either. If you want usable dashboards or business insights, you’re expected to purchase Domo and then pay again for implementation. At that point, you’re layering yet another expensive system on top of an already costly platform just to access data that should be readily available. Filevine’s approach increasingly feels like “pay-to-unlock” at every turn. AI features are a good example—they’ve clearly invested in marketing around AI, but the tools included are not particularly useful in practice. Any meaningful AI functionality requires additional products and additional spend. The same pattern applies across the board: document management upgrades cost extra, Vinesign costs extra, RingCentral integration costs extra, and so on. What starts as a premium product quickly becomes a fragmented, expensive ecosystem. Even basic functionality is surprisingly lacking. For example, billing still does not allow you to easily book a credit—something that should be as simple as entering a negative number. This has been an open issue since our original implementation, and the fact that it remains unresolved years later is baffling. Beyond features, the system can feel overly complex and unintuitive. Customization is powerful in theory but often requires significant setup and ongoing maintenance. Performance can lag, and support—while generally responsive—often routes you toward paid solutions or third-party integrations rather than fixing underlying limitations. #### Reasons for choosing Filevine We chose FileVine becuase overall it is more customizable than Clio. #### Reasons for switching to Filevine Our firm needed a cloud product due to Covid --- ### Filevine review - Overall rating: 5/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had Filevine for 10 Plus years and have recommended it to many law firms. It makes managing the enourmous amount of date much easier than other programs we have tried. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The is program is very intuitive and user friendly. It feels more like a social platform and is easy to navigate. #### Cons There is not anything we like least. We have had zero issues. Customer support is helpful, cost is fair, updates are regular and beneficial. #### Reasons for switching to Filevine The ease of use of filevine. It was incredibly user friendly. --- ### Great Case Management System and more - Overall rating: 5/5 - Reviewer: Brad R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Very positive experience, and I am very impressed with the product and hope to continue to be a customer for a long time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Filevine is really well conceived and executed for lawyers by lawyers. It's a fabulous upgrade over our last case management system. There's really nothing that I can imagine that Filevine does not do that our team needs. #### Cons I would like capability to download a PDF to my system and work on it through Adobe, save it in Adobe, and have it automatically save back to Filevine, similar to how the system works when I open a Word document #### Reasons for choosing Filevine better user interface, easy of use; reccomendations from other users. --- ### FileVine is far too expensive for the product you're getting. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I do NOT recommend using FileVine at all. The have terrible customer service, are slow to fix your problems. You would need your own tech team on staff in order to get it all set up unless you want to spend countless hours of your own time getting it set up. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I'm sure it has all the features they say they have, but I have not been able to utilize any of them. For me, it has been an overly expensive document server. #### Cons FileVine is extremely overpriced for a system that is of average quality. They're good at selling the product, but as soon as they got my money, I had to nag them repeatedly to put the site together and spend countless hours just to get it going. This was for a new firm too, so it shouldn't have been that complicated since there were no cases to transfer over, but in order to customize the system, there was a lot of back and forth with tech that has been ultimately unhelpful. They have a strict "no refunds" policy if you choose to end early, so I pretty much wasted $2,000 on a nothing system that didn't even provide the services I actually wanted without the extra cost. I #### Reasons for choosing Filevine They sold it well and another person recommended it. --- ### Filevine Review - Overall rating: 5/5 - Reviewer: Sierrah C. - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I think it has been great since we integrated FV into our firm. Like I mentioned it is very user friendly, and I feel like there are consistent updates being made to improve the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very user friendly. It helps us to keep our cases organized and makes onboarding new hires seamless. It is easy to learn and navigate. We are able to customize a lot of different features to fit the need of our firm. #### Cons I don't have many bad things to say, overall, I like it. I think the feed and task list are a bit counterintuitive however I know different people in the firm use them for different things. --- ### New Customers still setting up - Overall rating: 4/5 - Reviewer: Dan M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. a growing company for sure and we want to keep working with them and our rep to make this product work for all areas of our firm (the base product is very PI focused) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros great rep, [sensitive content hidden] has been crucial to our success with this software and a major part of getting us up and running and continuing on our path #### Cons training and implementation has taken quite a long time and we are still working on getting everything setup, this software will give back as much as your firm/lawyers/clerks/staff put into it. departments that put in the effort will get a lot of reward from it. #### Reasons for choosing Filevine integration with the accounting system, all in one document management and case management for a firm of our size #### Reasons for switching to Filevine ProLaw's remote capabilities were very lacking, the web interface looked completely different than desktop app Document management was cumbersome at best. #### Vendor response Thank you so much for taking the time to leave your thoughtful and informative review, Dan. We're so grateful for you choosing Filevine and look forward to supporting you and your firm. Replied April 2024 --- ### Best Legal Software... Period! - Overall rating: 5/5 - Reviewer: Kitty P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered File Vine has helped push our law firm to one of the Best Law Firms in our area! But, shh... don't tell anyone how small we are. File Vine is a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support. If you forget what you learned, their help section guidelines and online support is superb. Their dashboard is very user friendly and flows. Love the streamlining of work , task flows and deadline chains. One click generated documents, texting, faxing and email features all within the client's case file. The Outlook email feature is a game changer in time management and organization. Last but not least, the substantial document storage and cloud security is as tight as Fort Knox! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access our case files from anywhere, phone, tablet, and computer at home! Ability to text back and forth to our clients within their case file. One click generated Welcome letters, contracts, Medical records requests, Demand letters, and many more to reduce the repetitive tasks and time. Outlook calendar and Outlook emails dumped into our clients case files. The generated documents, sent to clients, signed and dumped in case files. Task flows and deadline chains with instant notifications to those who need to know. There are so many more features I like, I can go on and on. #### Cons File Vine listens to their customers and constantly improving and adding new features so there is not a lot that I don't like about them. They can integrate for you or you can do it yourself. Pretty easy, a little time consuming but it helps you to update and weed out your junk before transferring over to FV. #### Reasons for choosing Filevine Software features, performance, support, cost. #### Reasons for switching to Filevine More features we needed to streamline our business and easiest user friendly software. --- ### Love Filevine! - Overall rating: 5/5 - Reviewer: Tiina C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The ease of use, the ability to text clients and receive responses, the document sharing ability. Being able to put emails in the project with the project email address. Being able to use the product anywhere I have an internet connection and it being fully functional. #### Cons Doc merge is not very intuitive. When things stop working, it takes a while sometimes for it to be fixed. Still waiting for the ability to save received emails to the project by searching. #### Reasons for switching to Filevine Prevail was antiquated, it could not be used on a cell phone. #### Vendor response Thank you so much for taking the time to leave your thoughtful review, Tiina! We're thrilled to hear that you've found the platform to be easy to use, accessible, and beneficial for your client communication and document sharing needs. We appreciate your feedback and look forward to continuing to support you and your firm! Replied April 2024 --- ### From TimeMatters to FileVine - WOW - Overall rating: 4/5 - Reviewer: Evelin S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has definitely taken us from the 1980's to 2024. Huge change & upgrade for the firm - still have a few kinks to work out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use for all levels of knowledge / administrative duty. #### Cons We had a very hard time using the Mail Mege / Doc Generator in the beginning. #### Reasons for switching to Filevine Company Decision - I believe they wanted something more modern. #### Vendor response Evelin, thank you for taking the time to leave your feedback! Replied April 2024 --- ### FileVine Rocks! - Overall rating: 5/5 - Reviewer: DAWN R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered FileVine has finally brought our firm into the 21st Century!! We are now able to streamline our intake/sign-up process; easily manage/maintain our documents bringing us closer to our goal of being a paperless office; more efficiently communicate with our clients; and keep our paralegals on track with managing case loads. The sales team and support staff were absolutely amazing! [SENSITIVE CONTENT HIDDEN] and the rest of the FileVine team went above and beyond to accommodate our firm, including, providing 3 separate demos to make sure EVERYONE involved in the decision making understood what was going on. LOVE. FILEVINE. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user friendly. Input and updates to case info super quick and easy. The most efficient CM software I've used in the 25 years of being a paralegal. LOVE the customization #### Cons Honestly haven't found anything I don't like yet. Only thing I would like to see...only to accommodate some of our old-school staff, is some type of integration or syncing with QuickBooks. I believe it is available but is time consuming (on the programming end) and expensive? #### Reasons for choosing Filevine FileVine gave us more bang for our buck! We really needed something that could be used by every member of our firm regardless of level of tech savviness. We needed something that could be customized to accommodate not only our practice area but also our unique workflow; and customization needed to be simple - very little down-time, customer support calls, etc. And to be completely honest.....the staff at FileVine tipped the scale and made our decision super easy!! #### Reasons for switching to Filevine Needed a more efficient way of managing our cases and documents. Needed a way to get the entire firm on the same page so to speak. --- ### Great Potential - Overall rating: 4/5 - Reviewer: Kendall C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy it for case management and organization of information. However, it can be overwhelming the number of fields it wants you to fill in. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really like the newsfeed for each client to keep up with the communications and activity in the cases. #### Cons It almost felt like you needed a computer science degree in order to customize this software. It was not very straight forward. --- ### Good software but worst customer service ever - Overall rating: 1/5 - Reviewer: Wendy E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered In my view, your company is only as strong as your people. Your product could be the best on the market but if your company is difficult to do business with, people will go elsewhere. At three years into the relationship, I wish we had chosen differently. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Filevine is actually a good case management system. It's critical that you carefully plan your set-up because it is difficult to make some changes later but a good tool with lots of add-on modules. #### Cons Customer service is as bad as I have ever experienced in any company anywhere. Sending them an email is like shouting to the universe. No one responds. We have had multiple account managers in the 3 years we have been using them and have had the same experience with each one. Billing is horrendous. I am still being billed for modules that I cancelled years ago and have presented proof of the cancellation to them multiple times. They never respond to anything I send - but just keep sending reminder invoices. #### Vendor response Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with our customer service and billing processes. We strive to provide exceptional support to all our customers, and it’s clear we fell short in your experience. Please know that we’re taking your feedback seriously to improve our processes and ensure a better experience moving forward. To resolve this issue, please reach out to info@filevine.com so I can locate your account and make sure you get a response in a timely manner but the appropriate person. We appreciate your patience and the opportunity to improve. Thank you for giving us the chance to address your concerns. Replied January 2025 --- ### Easy to start - Overall rating: 4/5 - Reviewer: Jake B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I was extremely impressed with Filevine's ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Filevine made it easy to learn how to use it, and gave concise explanations for everything it offers during training. #### Cons The layout seemed aesthetically clunky compared to other softwares. --- ### Run - Do Not Walk - From Filevine - Overall rating: 1/5 - Reviewer: Richard W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Using Filevine was a waste of a year that I wish I could have back. A complete disaster. Make sure you have a backup of all documents you give them or upload into Filevine. My experience with Filevine is that they check ethics at the door and will say and do anything for a sale. They only hold the keys to all of your practice's information and documents, so best of luck with that. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Literally nothing. At the end of the day, Filevine was the most expensive version of Dropbox or Box - not a practice management solution - possible, so, if that is of any interest, read on. #### Cons Filevine indicated to me that they were very experienced at migrating data over from the practice management software I had been using. A YEAR AFTER retaining Filevine, it was still NOT done and was a complete disaster. If you ever want to see your documents again, run - do not walk - from Filevine. A YEAR after retaining Filevine, they still had not done any of the customization that they promised, which was a large part of the inducement to retain them. Unless you are a programmer or merely want the most expensive version of Dropbox or Box possible, run - do not walk - from Filevine. I am NOT kidding or exaggerating about this last one: I signed up for a year's worth of service and cancelled after the year was up, for the above reasons. They then tried to tell me that I was actually in a 3 year contract! The agent who signed me up apparently CHANGED my agreement when he sent it to me via Docusign, so that he could make a sale. Run - do not walk - from Filevine. Even despite all that is underway with the coronavirus pandemic, Filevine has the time to constantly badger me to pay for 3 years of service, despite knowing of their intentional misrepresentation and fraud, and despite their knowing that I do not use Filevine at all, given the above. They even sent someone (a collector) not to my office, but to my home! Who does that? I have used Clio and Smokeball and have never had these kind of issues. Run - do not walk - from Filevine. #### Reasons for switching to Filevine The representations made by Filevine #### Vendor response Hi Richard, in looking at your experience, we'd love to address a few items. We reached out many times and were unsuccessful in reaching you, and even flew our Director of Implementation to San Diego to help you design your template to fit your needs. The visit was pre-planned and confirmed with you, but we are sorry if it still seemed a surprise. These efforts, along with many trainings and hours of consultation given, were all intended to help you create a workflow that you would be satisfied with. We still wish to uphold our offer to help and can do so at any time. As mentioned, your migration was indeed from a system we've handled many times successfully. Unfortunately, they were unwilling to release the data you were looking for. We're sorry this affected your experience so deeply. Regardless of the source of confusion, we're sorry to hear there was so much dissatisfaction around your experience. We still have open doors ready to assist you. Replied April 2020 --- ### Filevine Feedback - Overall rating: 3/5 - Reviewer: Christina D. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered It is a big step up from where we were but Filevine has a lot of work to do with making the system work for a large firm. It seems like many major things are geared towards smaller firms mainly reporting and permissions levels and features offered to firms that handle litigation. EX Deadline chains and calendaring need ALOT of work. Notifications are overwhelming because you can't limit them by users. System Admins should have access to everyone's account. Large firms should be given a Project Lead consistent with the needs of the customer. An accurate project outline/Agenda was never provided and were never given the proper training or guidance as to the most effective way to customize the sections to our needs which caused significant delays and forced us many times to redo an entire section. There were too many teams, too much switching of people helping us and we were unable to rely on one person. [SENSITIVE CONTENT] is awesome. Everything changed for the better when she was assigned to our account. She deserves to be recognized as she came into a huge mess left by a former teammate and managed to get it done! Thank you [SENSITIVE CONTENT] #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Activity Section, communication with the firm, texting from each project, customization. #### Cons Templates are limited, Admin status is not ala carte, everyone has access to all reports, I have to use multiple reports to get information I need when I should be able to get everything on one report, doesn't support older document imports, doesn't support latest greatest iphone file types for photos, videos types from municipalities for PI are not supported, there isn't a button to create a simple envelope on the contact card, automation is clunky and slow, the backend of Filevine is very very slow to create reports, add or delete things, calendaring system is lacking, deadline chains have to be triggered one by one, if one simple field gets changed all the templates break, can run reports by role, no ability to notify more than one person on a file at the same time, can't pin important things to activity feed unless you are an admin, inability to insert different signatures into different documents, inability to have an individual fax number per user, inability to have a mailroom per user in FV, PDF editor not compatible with faxing or printing everything is blurry, using org groups for calendaring, drag and drop in customs editor instead of entering line numbers, role criteria in user list report, mass updating needs more flexibility especially at migration time into FV from an existing system, ability to email from the system without using a sharelink many companies do not accept them for security reasons, better compressing tools for large combined docs - ex Adobe pro #### Reasons for choosing Filevine Customization, speed, and we were really lead to believe it would perform for a larger company. We quickly found out there are many limitations for bigger companies. See above. #### Reasons for switching to Filevine Our old system was outdated and the program was not consistently improved. There was no integration. #### Vendor response Hi Christina, thank you so much for the feedback. At Filevine, we strive to create products that simplify legal work, but sometimes we learn we are falling short. We appreciate your honest review and will take the feedback into consideration for future product development and updates. If you would like to discuss this issue further, feel free to reach out to our team at reviews@filevine.com. Replied September 2021 --- ### Constantly upgrading and improving - Overall rating: 5/5 - Reviewer: Alexa D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We came to Filevine from a different case management software system. We loved the look of our prior system, but it was not good for much other than document generation and assigning contacts to the file. We looked at a bunch of other options and even tried one before we went with Filevine. We have been using it since and I wouldn't recommend anything else. There is so much to like about Filevine: - You can text your clients and they can text you right into their case in Filevine. - You can filter the main page so you can see all the texts or all the tasks, etc. - You can share links or .pdfs so easily - We haven't had 1 hiccup in cloud storage or security - The best part is the customization because you can have your Filevine look and act however you want it. - Every Filevine case has a distinct email so that we can either email directly or forward everything we need right to the file. I could go on and on. The point is, choose Filevine and never look back. You won't regret it! #### Cons The only con so far is directly connected to a pro. Filevine is customizable so the pro is that you can build it to match up with your office. The con that is connected with that is that it takes time to set it up. #### Vendor response We really appreciate this thoughtful review, Alexa. This feedback is so helpful. It sounds like you really put the time into finding the best possible platform for your firm, so we're committed to not letting you down! Replied April 2024 --- ### The diamond standard of legal practice management tools - Overall rating: 5/5 - Reviewer: Stephen S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Filevine has made me far more productive and prolific as a practicing attorney and allowed me to focus on what I am most interested in about the law, because the burden of the drudgery is so incredibly reduced. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I honestly don't have time to list everything I love about FileVine. The learning curve was not so much about Filevine as it was about how the firm did business. Filevine is so intuitive and easy to learn. Everything about it makes sense. If there's ever a process we have to tweak or revise or add, it's so easy to do. #### Cons I really can't think of any significant downsides to this system. I'm just grateful to have it. Every day. #### Vendor response Thank you so much for taking the time to leave your thoughtful review, Stephen! We're thrilled to read that you've found Filevine to be the diamond standard and that its made you more productive and prolific in your practice. We really appreciate your feedback and look forward to continuing to support you and your firm moving forward! Replied April 2024 --- ### Overall Thus Far... - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I really enjoyed the training. I'm looking forward to learning more about utilizing FV to its full potential, tips and tricks to help in customizing our firms FV to make it work more conveniently and effectively for our team and our firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FV seems very user friendly and efficient. So many capabilities allowing you to stay w/i FV and ie share folders, send out for electronic signature, PDF edit, combine, etc. All really cool features to be more effective and efficient. #### Cons Surprised that when saving a document into a companion case that is already linked to the primary case that you would have to search each case to also "copy" the document there as well instead of a "copy to all companions" option. Like you can save a "note" across the board to all companions attached. #### Reasons for switching to Filevine Firm's decision to transition and upgrade. --- ### Filevine Review - Overall rating: 4/5 - Reviewer: Thomas M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Filevine has been great. Implementation was a beast but after you get through that process its smooth sailing and only minor tweeks are needed to maintain the product. Since it's cloud based it has been a life saver as far as remote workers. As long as the user has an internet connection they can access all of the law firms cases and Filevine manages all updates and security. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about Filevine is its high level of customization. We migrated to Filevine from Lexis Nexis Time Matters and we were able to map every field in Filevine to an existing field in Filevine. We did not lose ANY functionality of data availability when we migrated, which was our primary concern when we first purchased the product. #### Cons What I liked least about the software was the implementation of the product. This may sound like a contradiction since I said what I liked most about the software was its customization abilities, but setting up the product required one of our employees work full time on the setup for over 3 months. The Filevine implementation team was great but the setup required so many customizations that it required multiple months of product customizations, then testing, then remediation and then the process started all over again for another case type. Disclaimer : We set up a LOT of case types in Filevine. #### Reasons for switching to Filevine We switched to Filevine because of pricing and its cloud based architecture. --- ### Cutting edge document management software - Overall rating: 4/5 - Reviewer: Timothy M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered It's been much easier to save docs, store docs, and also retrieve files thru the search engine. The activity feed is a must have feature and is simple to add. I also love the ability to hashtag certain docs with passwords such as for medical records and the various views you can see docs in (one page, side by side, etc.) Our overall experience has been excellent, looking forward to continuing improvements and continuing to master the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product was easy to use and was installed and integrated with the assistance of our IT professional. The features I find most impactful are the search capabilities between individual client folders, the ability to see multiples calendars at once without overlapping. I also love the activity feed to post and get up to date on the latest events in every case without having to search endless folders and screens. I could go on and on but it's also very simple to upload docs as it's a simple drag and drop from anywhere on your PC directly into the specific client folder you need. #### Cons The one thing I continually don't like is when I open a client folder, I'm unable to sort the documents in date order. At times, I need to go back to a certain date and the docs don't sort in that fashion or stay in any sort of order. I like how the docs tend to group by how you name them, but would love to see a date sort added. ## More reviews [Next reviews](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/reviews/?page=2) --- Filevine Reviews, Pros and Cons - 2026 Software Advice