--- title: "NextChapter Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NextChapter. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NextChapter is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/nextchapter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Law Practice Management Software](https://www.softwareadvice.com/legal/law-practice-management-comparison/) / [NextChapter](https://www.softwareadvice.com/legal/nextchapter-profile/) / NextChapter Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/nextchapter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/nextchapter-profile/alternatives/) # NextChapter User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 138 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 121 reviews (88%) - 4 stars: 14 reviews (10%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - As a small law firm, we don't have the need for a product license, and NextChapter's " pay as you go" feature is convenient and cost effective for the 1-3 cases a year we file. - The platform is very user-friendly with logical case flow, file previews with data inputs being very straightforward. - They have a complete online Help library that walks you through doing anything on their system and truly nice online chat help. ### Most mentioned cons - The schedules the populate are not accurate, their plans are not compliant and I just found out over the past over 2 years they stole more than $700 of my money from credit reports I have ordered through their site with xactus - We ran into an issue where the Suite numbers of addresses were not included in the creditor matrix... due to the client's use of "#"... would be nice to have some type of warning, as it is a headache to fix with the court. - Local forms are not user friendly to complete, better off downloading Word versions from the Court's website. ## NextChapter customer reviews Showing reviews 1-25 of 138 (page 1). ### Great Platform, Even Better Customer Service! - Overall rating: 5/5 - Reviewer: Tanya D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we have really enjoyed using this software for our comprehensive case management and anticipate future use. Thank you for the great platform and customer service. We would recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have really enjoyed using NextChapter for case management so far. The platform is very user-friendly with logical case flow, file previews with data inputs being very straightforward. As a collaborative tool, it provides real-time updates with our internal stakeholder contributions and makes case progression simplified. One of our favorite things that stands above other management systems that we have used is the friendly and attentive customer service. We have had several instances where we had a question or issue arise that needed more than the platform Q&A. Every time, the agent exemplified a level of customer service that is rare. They were careful to understand the issue and provide options to resolution or suggestion to a work around. #### Cons So far, we’ve only encountered one limitation. Expanding the CSV import/export functionality to include more detailed case information fields would be extremely beneficial. When working with large volumes of data, manual entry is simply not a practical solution. That said, when we raised this concern, the support team was receptive and understood the need. They submitted the suggestion for consideration in a future product update, which we appreciated. --- ### Easiest Bankruptcy program - Overall rating: 5/5 - Reviewer: Terry T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Very pleased-it seems like a lot of thought went into the production of the program. I've read many complainants about other programs, but not for NextChapter! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's intuitiveness-it saves me time, it was easy to learn, and it has the best support I've ever had in a Bankruptcy program (and I've used many!). I hope to use it until I retire. #### Cons There's nothing I don't like about it. It's been reliable from the start, and has only gotten better. #### Reasons for switching to NextChapter I believe that FastCase was absorbed by Next Chapter. --- ### Review of NextChapter - Overall rating: 5/5 - Reviewer: Joshua R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience. Easy to use and even when we run into issues the customer service team is great at fixing the issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use. Even the most inexperienced user could use it with ease. #### Cons No complaints. The service has been everything we needed. --- ### Next Chapter is your best bet - Overall rating: 5/5 - Reviewer: Lee H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Have used in Chapter 11 and 7 cases; both easily accomplished. Help desk always available. Updates were immediately posted as necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're able to buy the program on an "as needed" basis which is important as we have attorneys retiring and are winding down the bankruptcy filings. #### Cons The boost in price for paralegal service from a one at a time option to flat fee. Previously knowledgable paralegals were available on a case by case basis. #### Reasons for switching to NextChapter company was sold and prices skyrocketed; no case by case option --- ### First Class Product and First Class Support - Overall rating: 5/5 - Reviewer: Julianne F. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered More than anything else, the customer service is impeccable, prompt and friendly. AND. they listen to your suggestions to improve and ACTUALLY implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was using ancient bankruptcy software for years, and they sold out and tried to sell me to their acquirer, Best Case. Just then, NextChapter was in beta and I agreed to test it. I immediately thought it was the best iteration that this program could ever be. 3 years later, I feel even more convinced. I can't think of software that I found more suited for any purpose...kudos to the Next Chapter team. #### Cons Some of the flow is a little confusing, and takes some getting used to, but once you get it, it is a piece of cake. #### Reasons for choosing NextChapter I saw it in demo/beta and loved it and the development team was really accessible and receptive #### Reasons for switching to NextChapter They were getting bought out and forcing move to Best Case --- ### Fantastic Bankruptcy System - Overall rating: 5/5 - Reviewer: Jeannie B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with the system. Always finding something else I can put to good use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been so very happy with our Firm's decision to switch over to Next Chapter. There are SO MANY features that have made my job easier. Setting up email reminders so clients turn in paperwork, take credit classes, etc., are invaluable. I don't have to be the one to constantly remember to do this for each and every client anymore. I can text clients through next chapter so they don't have access to my personal phone. The flow of entering a case is easy, clear and you are able to easily move around. They have a complete online Help library that walks you through doing anything on their system and truly nice online chat help. Very happy we make the switch to Next Chapter! #### Cons Honestly, I have not found anything that deserves a con. #### Reasons for switching to NextChapter Cost was the primary reason, but it turned out to be a great decision. #### Vendor response Wow, what a great review, Jeannie. Thank you so much! It sounds like you've found so many ways to make NextChapter work for your firm. Lots of users could learn from your tips and tools! Replied February 2025 --- ### An Essential Tool for Chapter 7 and Chapter 13 Practice - Overall rating: 5/5 - Reviewer: Jean S. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered NextChapter is an essential tool in our bankruptcy practice. We file Chapter 7 and Chapter 13 cases, and it helps us produce accurate documents for the court. Client data is entered once and flows into every schedule and form where it belongs, which makes it easy to turn a client's raw information into the essential details needed to complete the official bankruptcy forms. I have used a variety of platforms over the span of decades, and I can confidently say that NextChapter makes our work easier and our filings more accurate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about NextChapter is how easy it is to use. It walks me through the natural steps of preparing a bankruptcy petition and captures every detail needed to produce a precise, complete set of documents. Just as important, when I hit a snag and contact customer support, my issue is resolved quickly. If the answer is not readily available, the team works fast to find it for me. #### Cons The inability to add additional entries for payroll deductions. This does not come up often, but when it does, I am able to work around it by combining deductions. --- ### Long time nextchapter user - Overall rating: 5/5 - Reviewer: Jann W. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I've been using nextchapter for many years (started using it when it was in its infancy and when you couldn't file directly through nextchapter) and convinced three other law firms to use nextchapter as well. It has gotten better and better with each passing year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the interface and the ease of data entry. I also like that the court notices are available to me. Filing cases has been much easier as well. #### Cons I don't like that batch downloads don't have the docket numbers on the entries when they have them in the nextchapter pacer notices section. I would like to be able to file more documents through nextchapter with attachments to them. --- ### Nextchapter - The Best - Overall rating: 5/5 - Reviewer: Emilio S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered It was a pleasure to deal with such patient, kind and courteous people. As difficult as it was to initiate the authentication process with me to be able to file my petition, they stayed with me until it was accomplished. I will be forever grateful for your professional and courteous help! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is not exaggeration. They are the best beyond question! With the new complex authentication security requirements for filing petitions in bankruptcy court, I was at the point of giving up after so many attempts. Both [sensitive content hidden] spent hours of their precious time with me until I finally succeed. Thank you [sensitive content hidden] . You are wonderful! #### Cons I can honestly find no fault whatsoever with Nextchapter. The extreme patience you demonstrated with me was an outstanding quality I wish more people and companies would show for their customers. --- ### Next Chapter, This Season - Overall rating: 5/5 - Reviewer: Kathryn C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered great, I think it could use some layout changes but it is a great start for now. Thank you for having a good product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how user friendly it is, how accessible it is and all the information that is available to us in a page #### Cons having to go to 20 different pages to find general info. Like, I would like to see PACERS more accessible to the first page. --- ### Bankruptcy Law Firm NextChapter review - Overall rating: 5/5 - Reviewer: Danielle L. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience is once you get familiar with where all the forms are this program is really easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using the program along with the added customer service are a few pros of the program. #### Cons The program has only one Con which is all the forms to file a BK should all me located in the same place of all the other initial filing forms. #### Reasons for switching to NextChapter Our company switched because we were looking for online use of a program. #### Vendor response Thanks for the awesome review, Danielle! It is a pleasure working with you and your firm. Replied January 2024 --- ### Great Product for Bankruptcy's - Overall rating: 5/5 - Reviewer: Raymond S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very easy program to learn. The customer support is great! If you have a question its probably in the FAQ's. If not there is someone there to help - and they answer your calls. We were having a password issue when our computer systems updated. The techs noticed and called us to see if they could help us resolve the issue. That's service! We were up and running in two seconds. #### Cons We haven't really found any cons to this software yet. With any software this is a learning curve. You have to remember to hit save after entering some data, but that is just getting to know your software. #### Reasons for switching to NextChapter The cost of Best Case kept going up and up, while the service kept going down. #### Vendor response Wow, Raymond, thank you so much! This is one of the best reviews we have ever received. We are so glad that you are pleased with the amount of support. We will continue to be here if you should need anything! Replied January 2021 --- ### Recommended software for bankruptcy attorneys - Overall rating: 5/5 - Reviewer: Cheryl B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered I highly recommend NextChapter for any bankruptcy attorney, small firm or large firm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I chose NextChapter because I needed to move my bankruptcy software into the cloud. I've kept NextChapter because of the customer service and timely software updates, as well as innovations in product options. #### Cons I've relayed suggestions for software improvement, primarily in local Chapter 13 Plans, and NextChapter has been responsive in software updates to include improvements. #### Reasons for switching to NextChapter Needed cloud software for my bankruptcy practice #### Vendor response We can't thank your firm enough for such great reviews, Cheryl! We hope you continue to enjoy using NextChapter and continue letting us know how we can improve! Users like you make NextChapter a better, more effective product. Replied June 2020 --- ### Repeat Customer - Quick and Easy Experience - Overall rating: 5/5 - Reviewer: Heidi C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My experience has been fantastic. Great product for the value. I have been using Next Chapter off and on for the past few years. I work at a small firm (3 attorneys) and I am the only paralegal. NextChapter has been a lifesaver for me when I needed answers (and forms) in a pinch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and learning curve. It takes me minutes to find any answers to questions I might have, allowing me to continue to work more efficiently. #### Cons I do not use NextChapter often enough to have discovered any dislikes. In my limited experience, I have been able to enjoy a non-hassle experience. --- ### NextChapter Review - Overall rating: 5/5 - Reviewer: Lou P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am fairly new to the platform, but overall it has been easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user friendly! NextChapter is a game-changer for legal professionals. Streamlined workflows, robust features, and excellent support make it a must-have for any firm. #### Cons A more intuitive search feature that anticipates user errors, understands variations in input, and delivers relevant results quickly would be great! #### Vendor response What a great review. Thanks, Lou! And keep your suggestions coming! Replied February 2025 --- ### Happy we made the switch to NextChapter - Overall rating: 5/5 - Reviewer: Julie P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The process is pretty intuitive so even a beginner can do data entry while a more experienced team member can then go in and work on exemptions or means test #### Cons Would like to be able to file other documents through NextChapter post-petition such as the Financial Education Certificate and Chapter 13 Plan. We have found when working on Means Test that we have to keep refreshing so the calculations get updated. --- ### Great Software and Even Better Customer Service - Overall rating: 5/5 - Reviewer: Susan M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience can best be summed up by saying Next Chapter's Customer Service is impeccable. I used to spend an hour or more to attempt to get issues fixed, and I can't say enough about how great Next Chapter is to work with. We can let them know if there is a problem, issue, or if I have a question about how something works. We get a quick response, and Next Chapter works with us to make sure the solution works not only within the software, but for us specifically. That alone would be enough for me to say "get this product!" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it is completely online, so our firm can access client information, court documents, and client documents from anywhere. The text feature is new for us and both the firm and our clients love it. Being able to set our own fields in a lot of different areas has been really nice, and something we did not have with our prior software. The court notices & calendar features are incredible. I go in and double-check the items, but I have never seen anything missing from the schedule. It's great to know when you can trust your software to get the job done! #### Cons The biggest draw back is the inability to easily run reports on cases filed each month or download a list of all closed clients, etc. From time to time, we have minor issues with searching or loading, but Next Chapter works with us to resolve those issues as soon as possible. #### Vendor response Susan, we are so happy to have you and your firm on board! You have been so wonderful to work with during your transition and consistently make suggestions that can benefit all NextChapter users. We look forward to continuing to work with you! Replied December 2018 --- ### Forced conversion, but very happy with the results. - Overall rating: 5/5 - Reviewer: Sherry H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered The software program we utilized was purchased by NextChapter forcing our conversion. I had used the other product for years and wasn't very happy with the change. Once I started using NextChapter and I actually allowed myself to stop resenting the change, I found this program to be a delightful change of pace. If I have all required client documentation at my fingertips, I am able to complete a bankruptcy packet in a few hours instead of over the course of a few days. I didn't want to, but I love my NextChapter software. It has definitely made my day easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The data input covers all the bases the first time around. Information is put in one time and is then populated into the required forms. When I did need a little help, I found the staff quite willing to answer my questions. #### Cons I had to learn a whole new way to deal with data input. All of the questions a law firm is required to answer in order to complete the paperwork (forms) are in the software, however, if you're not paying close attention when you are new to the system, it is easy to overlook basic entry points and become very frustrated. Once you take the time to become conversant with the software, it is a dream to use. #### Reasons for switching to NextChapter Fastcase was purchased by NextChapter #### Vendor response Thanks so much for this review, Sherry! We know change is not easy and really appreciate your willingness to learn. We are so happy to hear your day is made easier by our app :) Replied January 2021 --- ### Why Every Bankruptcy Law Firm Should Use NextChapter - Overall rating: 5/5 - Reviewer: SHARI T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is so much about NextChapter that I like, however, I will elaborate only on a few. The most appealing function on NextChapter is integrating the debtor(s) credit report into the petition. Is there anything easier than that? One other thing I like about NextChapter, and it may seem trivial to some, is I do not have to click on any "Save" button at anytime to save the data I have already enter. I can exit the software, come back to it two days later and my previous edits were automatically saved. NextChapter is the easiest and most cost effective bankruptcy software on the market in my opinion. #### Cons There isn't anything I like least about this software. You can upload your client's pdf documents needed to file with the petition and save them in NextChapter. No more jumping back and forth from your client's electronic folder to NextChapter. It's all right at your fingertips. #### Vendor response Thank you SO much for this review, Shari! The app was designed to make the data entry process easier, so we love hearing that this design is paying off for our users. Replied February 2020 --- ### Bankruptcy - Overall rating: 5/5 - Reviewer: Carol K. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Overall this product is easy to use and the customer service team is wonderful, answers all questions in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of putting clients information into computer and keeping track of clients filed. #### Cons When writing a message to clients having to type and send multiple times to complete the message. #### Vendor response Thanks so much for the review, Carol! Our team is happy to help such kind users like yourself :) Replied January 2024 --- ### Very good experience, they are very accessible whenever I have a question - Overall rating: 5/5 - Reviewer: Chad J. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very methodical step by step process for preparing a petition. Also the speed is great, updates in one area immediately change the calculations in others. I have used other cloud based software where there was a lag and sometime you had to close out and reopen to see the changes. Not with this program. #### Cons Currently how the forms print out, it currently simply puts the data into a standard pdf so the forms do not adjust to the data being imputed (they are not dynamic) but with the direction this company is going I know this will be changed soon. #### Vendor response Thanks for being such a great user, Chad! We have definitely taken your feedback into consideration and we're so happy you are confident in the direction we are heading! Replied May 2018 --- ### Good cloud based program that is reasonably priced. - Overall rating: 4/5 - Reviewer: Doris H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The step by step schedules make it easy to train new employees on the software. The integration of the credit report also saves time. All schedules are easy to navigate. #### Cons When filing the Attorney Fee Disclosure it does not always update immediately. Although the credit report integration is useful, addresses are often wrong and need to be corrected. #### Reasons for switching to NextChapter We went with Next Chapter because it is cloud based and reasonably priced. --- ### A Modern Program for the Modern Attorney - Overall rating: 4/5 - Reviewer: Danielle L. - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As with all change, it's been a learning experience! We are a very modern and innovative law practice dedicated to maximizing efficiency and technology. We know that our clients operate in a world of smart phones and the internet, and we want to their experience in hiring an attorney to fit right into that lifestyle. NextChapter has allowed us to do that. Our bankruptcy practice has been streamlined into two simple meetings with an attorney and interaction through the internet at the convenience of the client! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Utilizing the Debtor Portal has allowed me to completely cut out an "input meeting" and save precious paralegal and attorney time. Not only are clients inputting the information that they themselves are most familiar with, they are also scanning in documents that we otherwise would've scanned. The layout of the program is modern and very user-friendly. #### Cons There are still kinks that pop up once in a while, but the team at NextChapter is always ready and willing to fix them in a timely manner. #### Vendor response We're so happy to hear how beneficial MyChapter has been for your firm. We love to hear that attorneys are looking for modern change and find that NextChapter fits into that process. We look forward to continuing to build and enhance these helpful features! Thanks so much! Replied December 2018 --- ### NextChapter is accessible and reliable - Overall rating: 5/5 - Reviewer: Robert F. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Easy to use and keep updated from work or my home office, or my assistant's home office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is conveniently accessible at home or at the office for me and my assistants. It is reasonably priced. It helps keep the requested information consistent and accurate. The customer service is very responsive to my requests. #### Cons Some of the data entry is counter-intuitive. Where you expect to put in dependents, income and expense, sold property and preference payments based on the official forms, in this software they are entered in connection with family, current assets and creditors. Once you learn where to input the data, it works fine. I wish the credit reports with their integration included judgment information. #### Reasons for switching to NextChapter scaleability, price, portability #### Vendor response Thank you so much for your review, Robert! We appreciate your feedback and are always looking for ways to improve the software. So please keep your requests coming! Replied February 2020 --- ### [SENSITIVE CONTENT HIDDEN] is a Customer Service Superstar! - Overall rating: 5/5 - Reviewer: Brooke M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very user friendly. Should I have any problems, [SENSITIVE CONTENT HIDDEN] is extremely knowledgeable with the program and always eager to help! #### Cons Some of the customer service representatives that I have dealt with are not as knowledgeable of the program and one left me with an unresolved problem for almost a week. [SENSITIVE CONTENT HIDDEN] was able to fix the problem the same day that I brought it to her attention. #### Vendor response Thanks so much for the great review, Brooke! We are happy to hear you are finding are Support team helpful. We just added a few new members, so soon we will all be up to speed! Replied March 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/legal/nextchapter-profile/reviews/?page=2) --- NextChapter Reviews, Pros and Cons - 2026 Software Advice