5
4
3
2
1
Ease-of-use
3.7
Customer Support
4.1
Value for money
4
Functionality
3.9
"Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost."
"We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future."
"Customer support is wonderful. It's easy to navigate with great instructions right there."
"This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it."
"Lack of modern functionality, lack of communicating to customers, broken promises with timing."
"When adding a photo under profile, the photo can't be seen 100% after it's downloaded. So for our restricted users, it's hard to view a client’s photo because only the forehead if visible."
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