All Rocket Matter Reviews
1-25 of 199 Reviews
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Eliel
Legal Services, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Best Cloud Software for Client Management
Oswaldo
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
GREAT software to keep track of your cases and bill hours. A bit expensive.
BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all.
PROSWhen set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier.
CONSPRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm.
Tracie
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Billing is so much easier!
Overall Im very pleased.
PROSThe ease of batch billing and notifications to client. Our previous software was awful and did not include blast emailing to customers. Now that we have switched back to RM my billing is being done regularly and clients are not missing invoices.
CONSRecently I needed a report run for a client and I was not able to easily get the information I needed.
Reason for choosing Rocket Matter
Seemed to fit my needs better and we had previously used it so I was familiar with it
Reasons for switching to Rocket Matter
I am a 20 year paralegal and have used several different billing platforms. Zola Suite is literally the worst I have ever used.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2021
Poor performing software. Poor customer support!!
Very poor.
PROSThe software is user friendly and easy to navigate.
CONSConstant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS. Reports functions are limited. Company lags behind on Ad In integration with Microsoft Products. We had serious issues for over one month while RM engineering was “investigating” the problem. Our assigned customer service representative was rude and refused to take any responsibility on behalf of RM. we have moved to a monthly plan and will change platforms. RM looks great on the surface, but once you begin using same, you will find it is inefficient, clunky and not at all robust.
Vendor Response
Thank you for taking the time to share your thoughts about Rocket Matter. We are sorry to hear that you have experienced frustration with our product and our customer service team. We pride ourselves on offering exemplary customer service and are always looking for ways to better our customers' experiences. We would love to regain your trust in our product and our team and would appreciate the chance to make things right! Seeing as though you have chosen to remain anonymous, we can only hope that you reach out to us at support@rocketmatter.com. Thanks! The Rocket Matter Team
Replied May 2021
Rebecca
Law Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Rocket Matter Review
The Rocket Matter calendar feature is very easy to use and visually see the entire firm's calendar at once. Additionally entering billable time is fairly easy and streamlined.
CONSTasks can only be assigned to one user at a time. There should be a feature to allow additional users to at least view tasks assigned to another user on the second users dashboard and task list.
Reasons for switching to Rocket Matter
Case One did not have all of the calendar features that our firm needed.
Rogelio
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Rocket Matter is everything you need. And it is Great!
Rocket Matters (RM) is everything you need for your law office and most other practices. My company has been using it since around January 2013 and we are very happy with it. Before I have used ProLaw, Clio, and Abacuslaw but RM blows the others out of the water.
PROSYou can upload documents to every matter/case you have. You can put in transactions. This is specially useful so that any user can see what has been happening in the case. It is also very easy to read unlike ProLaw/Abacuslaw. The system feels clean and clutter free. The system is very easy to use. Adding documents/notes/transactions/billing is very useful. We love that we are able to add tags to matters. Very often you have case numbers, family members that are a part of the case but the name of the case is in someone else's name. Without these it is very difficult to match some correspondences to their cases. There is a build in time you can use to assist you with billing for what you are doing. RM is very easy to teach to new staff. Most things are self explanatory.
CONSVery few. Sometimes when they redesign the system it can take some getting used to. But this is true of every program out there. And even then they give you over 30 days were you can try the new design and still go back to the old one if you have trouble with it. Sometimes the system can be slow. However this can be a combination of the computer and internet speed. Sometimes you can't duplicate case names. Which makes sense in a way since you don't want to confuse it with another case and make an error, but too often client's have the same name.
Jessica
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great for a small law firm
I've loved using this product, it's simple and keeps my firm organized.
PROSMany features with Rocket Matter are similar to other software out there. I've sat through a lot of tutorials while considering making a switch, no reason in particular, just wanted to know if there was something better available. I will say the one thing I love about this product is it is very user friendly. Functions and features are consistently being added to make daily tasks easier. Our firm practices both criminal defense and plaintiff's work, the software works well for both. Tracking time, billing, calendaring, assigning tasks, everything is basically accessible anywhere you are in the system. I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean. Customer service is also great, any issue I've ever had has been courteously addressed and followed up on.
CONSI wish there was a way to track who put something in at what time, and if it was deleted or edited, who and at what time that happened. Would also love more integration with case law sites or software and possibly a way to save said case law to certain matters for easy access in the future. File storage seemed to be the main issue I noticed while looking into other products, however, for the price of Rocket Matter, what is offered is understandable.
Reason for choosing Rocket Matter
When I joined the firm we were already using Rocket Matter, however, the reason I haven't switched is because of the value of the product.
Brittany
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Rocketmatter for Legal professionals
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
PROSThe ease in using this software makes working to track time spent on cases flawless.
CONSI least like that you have to manually input custom billing rates. I think an option to select a handful of cases to all set billing until we need to adjust cases due to increased or decreased billing per hour.
Mary Ellen
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Review
Rocket Matter works well and the staff have always been very helpful. You have a good product.
PROSI set up all the contacts, matters and users. I am the bookkeeper so I post all expenses and payments. I also post some time. All of the features work well. I also like some of the trust features. I also think that your support team is very good. They are always respectful and try to answer any questions that I have thrown their way.
CONSSetting up matters - I would like to see a template that allows you to set hourly rates for employees. Trust accounting - It would be great if you could assign a minimum balance on the trust account for expenses such as court cost, register of deed, etc. For example the account can't deduct anything from the trust account for invoice when it reaches $200. Anything spend out of the $200 must be maunally posted. It would also be good if there was a way to produce trust letters like you produce invoices. I send out letters quarterly, annually and final.
Reason for choosing Rocket Matter
???
Reasons for switching to Rocket Matter
Honestly don't remember. I do remember having to rebuild files in that program and it was a pain.
SJ
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
Good but not the best
Rocket Matter was perfect for us when we only had 25-50 matters. And like I said, the billing was superior to any other practice management software we have used. I think if you are a firm that doesn't do volume work on a daily basis, this is excellent software.
PROSThis is a basic, user friendly software that is great for non-volume practice management and makes legal billing very easy. It keeps track of all your matters and clients, and you can tag multiple matters to a client. You can search by client or matter, and it stores all the contact data for your clients.
CONSWe are a tiny volume law firm that handles 500 matters simultaneously. Rocket Matter was not enough for us. We switched to a practice management software that has checklists and steps - once you've checked off the items for one step, it moves you to the next step. Rocket Matter did not have that dynamic functionality we require.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
Great For Office Organization
I liked that I could color code everyone in the office's calendar and see what everyone had going on specific days to avoid scheduling conflicts. I also loved how I could task others in the office to complete items, knowing it wouldn't be on a sticky note that could end up in the trash. It provides accountability to all users which helps make an office run more efficiently.
CONSI did not find any cons with rocket matter.
Peggy Clarie
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Rocket Matter the spine of our business
The software serves as the hub of the law practice. It manages case process billing and our document assembly. Very functional, great value for money and easy to use
CONSThe connectivity to rocket matter via web can sometimes be down. I believe it is a server issue and they are working on it.
Reason for choosing Rocket Matter
Much better billing features.
Reasons for switching to Rocket Matter
Needed more user friendly product. They are wonderful in billing
Kammy
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Pelts, McMullan, Edgington & Morgan a secretaries review.
I have only had positive experiences with Rocket Matter. The chat support is amazing. I love that the classes that you offer and the help videos.
PROSThere is so many things it hard to pick one that I am going with time savers. The dashboard saves me lots of time by having so much information in one place. The reoccurring billing and email links for payments are huge. Also, the merge documents have made my job so much easier.
CONSRelated contacts has helped us tremendously. However, it would be great if we had the option to link or not link their invoices. If the clients owe for different things, It gets confusing separating the amounts once they are added together.
Reason for choosing Rocket Matter
Rocket Matter offered many items that we wanted in one place such as a calendar and scheduling, billing, document uploading and merge documents.
Shannon
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2017
Great tool for managing trust accounting, client billing, calendars and case notes in once place
RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily.
PROSThe billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account.
CONSThe Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time.
Michelle
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Generic software
Fairly easy to navigate between matters.
CONSTask list is terrible. When you link into a matter from the dashboard and go back, it takes you back to the standard list of 30 tasks and not where you left off. In a busy office where tasks lists are used daily, it is a difficult to use the provided task list as you want to go back to where you were working from not at the beginning.
Reasons for switching to Rocket Matter
I opened my own firm. That software had qualifications as to how large a firm had to be to use their programs, and I did not qualify.
Vendor Response
Michelle, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. Your feedback is very valuable to us, and we will share your review with our product team so that we can continue to improve our core Rocket Matter software. Thanks!
Replied April 2021
Brent
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Rocket Matter
Overall good, but I have gotten quotes from competitors to see other features and costs.
PROSI have used this software for 5 to 6 years. it has some great features and is easy for myself and staff to use. Easy to input data -easy dashboard- Not too busy- some competitors have too many tabs to manage through. Document creation
CONSNeeds some updating. Client Portal has had some issues. wish I could text clients out of software as well as send documents to be signed. they offer 3rd party solutions but nice to be in app.
Reason for choosing Rocket Matter
Cost and ease of use. Originally we chose RM over competitors was because the calendaring function has the ability to two way sync. Probably everyone has that feature now.
Joseph
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Good product
It's much easier to track your time, send invoices, look at where you need to improve, and accept credit card payments. There is no doubt that my revenue has grown because of RocketMatter.
PROSThe team is very accessible. There are significant features, including task listing, a communicator, a timer, credit card merchant services, a report generator, and an invoice generator.
CONSIt's not always easy to find what you are looking for on the "reports" button, when you are looking for detailed information on the financial functioning of the firm. You sometimes have to guess which item on the menu to click on to get the information that you're looking for, unless you regularly generate the reports.
Reason for choosing Rocket Matter
RocketMatter had more features.
Cindy
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
Ease of Use
It was easy to use and teach to everyone.
CONSI would like it where you can report monthly time and quarterly time separately.
Reasons for switching to Rocket Matter
This was more cost effective.
Joanna
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed April 2021
Rocket Matter Review
Overall I think the system works well.
PROSAs a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part it is a quick and easy way to enter time during the work day.
CONSThere are times that it seems slow. Also, when entering time on multiple accounts one after the other, the system will freeze and I have to wait a few minutes for it to catch up.
Reasons for switching to Rocket Matter
I was not included in the decision to switch.
Vendor Response
Joanna, Thank you for your feedback! We are constantly working on ways to increase speed and efficiency within our platform and will pass this info along to our engineering team. Thanks again!
Replied May 2021
Chris
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Why I stay with RM
I keep getting calls from reps for Clio or other similar products and all I say is I'm happy with RM. If I have a problem, you help fix it. If I need to do something that I don't do often and can't remember the steps, you walk me through the process. Like my Apple products, it just works.
PROSIt mostly works like I work. Some of the various integrations and case management tools have a pretty steep learning curve, but they are not overwhelming.
CONSThere is not a way to track time in a file that is billed as a flat fee. Time tracking is needed so that profitability can be determined.
Reasons for switching to Rocket Matter
It didn't work and was clunky.
Eric
Law Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Excellent Billing Software
Great.
PROSEase of use. Such an easy product to use and bill.
CONSThe App on the phone is cumbersome and always requires a login information. I hate that as it is difficult to always remember whatever password I have for various apps and programs because so many require to change. Also, I found it the few times I used the phone app cumbersome.
Reason for choosing Rocket Matter
Ease of use. Intuitive. Was not brain damage to use.
Reasons for switching to Rocket Matter
I used it prior to using Clio. I got convinced that Clio was better - it wasn't. So, I switched back.
adam
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Best Bang for your Buck
The support is great and the product is also great. There is not a better option out there, at least for a small firm. Nothing is perfect so I did not give it 5 stars on some items. It does significantly more than we need it for but we obviously have the option to expand our usage.
PROSIt captures all information I need and is easy to access.
CONSIt is still expensive for a small firm like us. We are paying for a large number of features which have no application for us.
Reason for choosing Rocket Matter
value and ease of use. Nothing compares.
Reasons for switching to Rocket Matter
More value and the ease of use
Robert
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2021
Freezes and gets slowed down often
Billing and record-keeping are very easy and reliable.
PROSIf you accidentally close Rocket Matter, the timer is not lost and still keeps time if you reopen it right away.
CONSYou have to get the client's name perfectly spelled when looking for a file. No suggestions are made. Also, there are times that you do get the name and the file is not found. You have to use another person's name connected with the file to find it. And, the connection freezes and gets very slow on occasion (not my system).
Melissa
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Melissa Fisher
Software is very user friendly and very good customer service.
PROSI love how you can access this software from anywhere. As an assistant that may work on the road sometimes, its nice to see any notifications that come across my phone to determine if it needs to be addressed ASAP.
CONSI do not like how you are not able to search within matter documents for a specific document. I would like to go to a matter, look in the documents and do a search of what I am looking for.
Tammy
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Great product, user friendly
Rocket Matter is a great tool for tracking and maintaining client files and scheduling dockets. The billing is pretty straight forward--easy.
PROSThe ease of use and simplification of opening files. If a change needs to be made to a matter after it has been set up, it is easily changed or corrected.
CONSClients with more than one matter receive separate bills for each matter which is confusing. It would be helpful to allow clients with more than one matter to receive one bill. I would like to see one bill that includes all matters with each matter's costs and time separated. The invoice cover would summarize the costs and time for each matter then give a Client total. Hope this makes sense.