--- title: "Rocket Matter Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rocket Matter. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rocket Matter is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/rocket-matter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time and Expense Software](https://www.softwareadvice.com/psa/time-and-expense-comparison/) / [Rocket Matter](https://www.softwareadvice.com/legal/rocket-matter-profile/) / Rocket Matter Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/rocket-matter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/rocket-matter-profile/alternatives/) # Rocket Matter User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 211 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 125 reviews (59%) - 4 stars: 61 reviews (29%) - 3 stars: 14 reviews (7%) - 2 stars: 4 reviews (2%) - 1 star: 7 reviews (3%) ### Most mentioned pros - Cloud Accessibility: The platform allows attorneys and staff to log billable hours, check calendars, and manage digital client files securely from anywhere. - Overall I would recommend this to other small businesses for price and time management. - Rocket Matter provides the tools necessary to our law firm to effectively manage our day-to-day. ### Most mentioned cons - It is a little annoying that when I hit the $ button and it brings up the screen, it doesn't automatically default to the Description field and I have to take my fingers off the keys to enter that and the go back to the keys. - Document production - We use Google Docs to prepare pleadings and are unable to integrate that aspect of our practice into Rocket Matter. - I find the reporting functions to be difficult to use and understand, the client portal is one-way which isn’t helpful, there is no e-signature function and credit card and ACH cost more to use. ## Rocket Matter customer reviews Showing reviews 1-25 of 211 (page 1). ### Comprehensive and Easy-to-Use Legal Practice Management Software - Overall rating: 5/5 - Reviewer: Janapher S. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Rocket Matter has been positive. The software is easy to learn, offers strong security, and combines time tracking, document management, billing, and project management into a single platform. It has helped improve organization and workflow efficiency, and I would recommend it to firms looking for a comprehensive cloud-based practice management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rocket Matter provides an intuitive interface that makes it easy to manage cases, documents, billing, and time tracking in one place. The cloud-based platform is easy to access from anywhere, and the document management and project tracking features help keep legal work organized and efficient. #### Cons Some advanced features require time to learn, and the pricing may be higher for solo practitioners or small firms. Occasionally, certain reports or customizations can take extra time to configure. --- ### Super Helpful - Overall rating: 5/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Rocket is the people that help. Rocket's customer service is fantastic. They are helpful, knowledgeable, and professional. Thank you Rocket Gurus and Wizards! #### Cons To get the most out of Rocket, one needs to be patient. There is a lot you can customize, so it just takes time to get the most out of Rocket. Be patient and curious! #### Reasons for choosing Rocket Matter At first, it was a financial decision. But after we saw what Rocket could do, we decided to stay with Rocket because of the features. #### Vendor response Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. Replied April 2026 --- ### Rocket Matter Lied and Said my problem was resolve and it was not - Overall rating: 1/5 - Reviewer: Jessica J. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Awful! I am now without a system to track my work, cases and invoices. I contacted their customer service support page. I needed to change my invoice template--it is such a terrible system. I don't think that I have seen anything quite like it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Since they a changed the software, nothing. There is absolutely no support for things like changing the invoice templates. It is an extremely complicated task, which even the support person agreed---Sent me a zoom invite for the next day, and marked the problem resolved 2 hours after I made the appointment #### Cons I requested assistace from rocket matter via their 888 number. I got someone on the phone who said that he would set up a time to do a zoom call. I then received an email that the matter was resolved. It was not! #### Vendor response Thank you for taking the time to share this feedback, and we're sorry your experience didn't reflect the level of support we aim to provide. Marking a ticket resolved before the issue is actually fixed is not acceptable, and we'd like the chance to make it right. We've tried to locate your account using the details in your review but haven't been able to match it to a customer record. Could you reach out directly to our customer success team at customersuccess@rocketmatter.com and reference this review? We'll personally make sure the right specialist is assigned to walk through your invoice template configuration with you — start to finish — and confirm with you that it's resolved before we close anything out. Invoice template customization should not be that difficult, and your feedback is helping us look at where we can improve both the workflow and how our support team handles escalations. Replied May 2026 --- ### overrall experience with Rocket - Overall rating: 4/5 - Reviewer: Eva X. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Key Advantages and ProsTime and Billing Efficiency: Users frequently praise the software for making time capture fast, reducing billing delays, and generating itemized statements.Cloud Accessibility: The platform allows attorneys and staff to log billable hours, check calendars, and manage digital client files securely from anywhere.Document Assembly: Built-in merge fields help automate document creation and cut down on repetitive typing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We can get more information than other tools; this is the important point for all over world beginners #### Cons It still has strict limitations for use , look for client information each month. it is a little unfriendly --- ### Rocket Matter is great case management software - Overall rating: 5/5 - Reviewer: Liisa S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the reporting features that are built in. It makes it easy for me to find data about the operation of the business. It is very easy to run invoices and track time. #### Cons It is difficult to pull reports that are not standard part of RM package. The RM team has helped us device a way to do so but it is still clunky. It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices. It something that should be standard in any case management software that does billing. #### Reasons for choosing Rocket Matter Rocket Matter was able to be more flexible with our team and develop a contract that worked for us. That was the selling point and is why I will not go to Clio. #### Reasons for switching to Rocket Matter Time Matters was software not cloud based and it was getting difficult to maintain. Also their customer service was not helpful. --- ### Easy to use and full of features - Overall rating: 5/5 - Reviewer: Aaron G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable. #### Cons There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription. #### Reasons for choosing Rocket Matter Ease of use. It was recommended by other attorneys who had experience with other practice management systems. #### Reasons for switching to Rocket Matter Tabs3 was Windows based and I wanted to move towards a Mac operating system. The Windows server environment became expensive to maintain and costly when things did not work. I was looking at various cloud based systems so it would not matter what computer operating system was being used. --- ### Rocket Matter Review - Overall rating: 5/5 - Reviewer: Kareem I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's been pretty solid, but there have been a few really heavy bumps in the road to get us to full functionality. Customer support team is excellent (shoutout to [SENSITIVE CONTENT HIDDEN]) but it took us a really long time to get to being able to use the system fully. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark-up a Prebill. Rocket Matter made it so I have to do less than three steps to generate bills and it has saved a ton of time. #### Cons Not being able to write checks directly out of Rocket Matter and having to invest in Quickbooks additionally. #### Reasons for switching to Rocket Matter We liked the user-friendliness of Rocket Matter and the potential that it could bring. #### Vendor response Kareem, Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership! Replied May 2021 --- ### Great Service and Functionality - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That is is a cloud based program with updates and customer service included in the subscription. #### Cons I would like a billing option to have the timer, with a short description of the action (that is always generated on the invoicing), but another section for notes (because I will sometime take notes on the timer description) that do not generate on the invoicing. Because, sometimes I will have to go back through the invoice and delete verbiage. Also, the phone/iPad app does not work very well...I find. #### Reasons for choosing Rocket Matter Not sure...honestly. I just looked at RM first and liked it. #### Reasons for switching to Rocket Matter Amicus always seemed to have issues, had updates that needed to be purchased that were costly, and required you to be at the computer in the office to access. --- ### Intuitive and dependable — great for firms that don't need heavy customization - Overall rating: 5/5 - Reviewer: Jai Pratap M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Rocket Matter has been a solid fit for a small-to-midsize practice looking for straightforward legal billing and time tracking without a steep learning curve. The interface is clean and intuitive, so both attorneys and support staff picked it up quickly with minimal training. Time tracking, invoicing, and trust accounting are the standout features — the built-in timer makes it easy to capture billable hours in real time, and generating client invoices from that data is fast and accurate. Onboarding and support were responsive whenever we ran into questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is intuitive and easy to pick up — even staff who aren't very tech-savvy get comfortable with it quickly. Time tracking and billing are where it really shines: the built-in timer makes it simple to capture billable hours as work happens, and generating invoices from that data is straightforward. Trust accounting is also solid, giving a clear picture of client ledgers without needing a separate system. Onboarding was smooth, and support has been responsive when questions come up. For a small-to-midsize firm that doesn't need heavy customization, it strikes a good balance between simplicity and the features that actually matter day to day. #### Cons Implementation and setup took longer than expected, and getting everything configured properly required more support than we anticipated. Pricing isn't transparent upfront — you have to go through a sales conversation to get a quote, which makes it hard to compare against alternatives early on. The AI (Olivia) is strong for high-volume, structured roles, but for positions requiring more nuanced judgment or non-traditional candidate backgrounds, the automated screening can filter out people who deserve a closer look. Reporting and analytics are also less flexible than I'd like when trying to dig into specific hiring metrics. Integration with our existing ATS/HRIS took some extra configuration work rather than being truly plug-and-play. --- ### Good app for management - Overall rating: 4/5 - Reviewer: Keith O. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I would recommend this to other small businesses for price and time management. Makes for easier tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I would say the value for the money is a huge factor. Security is above average. Time tracking is a great tool to have. #### Cons Staff management is very difficult to use due to all the information you have to input. Could be made a little easier to use. #### Vendor response Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. Replied April 2026 --- ### Great for a small law firm - Overall rating: 5/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've loved using this product, it's simple and keeps my firm organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Many features with Rocket Matter are similar to other software out there. I've sat through a lot of tutorials while considering making a switch, no reason in particular, just wanted to know if there was something better available. I will say the one thing I love about this product is it is very user friendly. Functions and features are consistently being added to make daily tasks easier. Our firm practices both criminal defense and plaintiff's work, the software works well for both. Tracking time, billing, calendaring, assigning tasks, everything is basically accessible anywhere you are in the system. I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean. Customer service is also great, any issue I've ever had has been courteously addressed and followed up on. #### Cons I wish there was a way to track who put something in at what time, and if it was deleted or edited, who and at what time that happened. Would also love more integration with case law sites or software and possibly a way to save said case law to certain matters for easy access in the future. File storage seemed to be the main issue I noticed while looking into other products, however, for the price of Rocket Matter, what is offered is understandable. #### Reasons for choosing Rocket Matter When I joined the firm we were already using Rocket Matter, however, the reason I haven't switched is because of the value of the product. --- ### Perfect for the Sole Practioner - Overall rating: 5/5 - Reviewer: Catherine H. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rocke Mmatter streamlined our billing process so that what used to take 4-5 days per month (I kid you not) with Quickbooks Professional for law offices , now takes a few hours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Keeping track of time I think is the bane of all attorneys no matter how large the firm. I love that I can open a timer and save the work and come back to the same time if I get interrupted - which is always! 2. I love the client portal component and so do my clients, well with the exception that they frequently forget their log in information and have to obtain that from me. 3. Billing and payments are super easy. 4. The reports are easy to use. #### Cons 1. That there is no email component that integrates the calendar with email. I wish the new text feature wasn't so expensive. For solo practitioners I just can't see that there is a good cost/need or want ratio. 2. I imagine if I wanted to get the most out of Rocket Matter it would take hours of me going through tutorials to fully understand all the functions. I really need to explore the document prep section. 3. Kanban - what is it for? #### Reasons for choosing Rocket Matter Honestly my former assistant tried other programs. Rocket Matter was the most user friendly. --- ### Not just for Mac Users - Overall rating: 5/5 - Reviewer: G Ware C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software does all it claims to do and does it well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Many years ago Rocket matter was brought to my attention as a billing, time management and accounting tool for Mac users. Since then it has grown and has outgrown its reputation as a Mac program while not outgrowing its utility for Mac Users. My assistant uses a PC running Windows. My accountant works on Linux and everyone communicates flawlessly. I spend 80 percent of my work time on my iPad Pro and the remained In a MacBook Pro. The RM app which works with my iPad and iPhone enables me to log time from anywhere. The[SENSITIVE CONTENT HIDDEN] of RM, [SENSITIVE CONTENT HIDDEN], came out of Ultimate Software which is the leader in Human Resources software.[SENSITIVE CONTENT HIDDEN] has hired world-class people to make RM the go-to case and time manager for lawyers and probably others. #### Cons Every now and then I make suggestions to Rocket Matter and its features. I would like to complain but RM in fact listens to its clients. #### Vendor response Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership! Replied April 2021 --- ### Rocket Matter Support Team can't be Beat! - Overall rating: 4/5 - Reviewer: BARBARA R. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That I can get help anytime I need it. Again, hats off to a great support team! #### Cons the calendar . . . I wish it was easier to enter events without having to go back and forth between the calendar and the event screen . . . that you could enter multiple events on the same screen . . . I wish that there were more color categories . . . We use outlook calendar and cannot sync with Rocket Matter for this reason. We use different color categories for mediations, hearings, etc. And, combine those categories with the attorney/people attending each. Do not like that you have individual "blocks" if more than one person is attending the same event. --- ### Great program for Solo/Small Firm setting - Overall rating: 5/5 - Reviewer: Jodi M. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using Rocket Matter for the past 4 years and have been extremely satisfied with it. In my previous big firm life we used a billing system that wasted more time than it saved and we didn't even use a case management system. Starting my own firm I knew that I wanted something better that would streamline my practice. Rocket Matter filled those needs, plus some. The billing side of Rocket Matter makes my invoicing process more efficient and accurate. I handle a wide range of cases, so I use all of the billing options, to include flat fee, hourly, and contingency, and I like that Rocket Matter is set up to handle each of them. The trust accounting features allow me to stay on top of my trust account and know which files will need to be replenished. The integration with LawPay allows my clients to pay their invoices quicker. And my clients enjoy the client portal nearly as much as I do. On the few occasions I have encountered difficulties I have been able to reach out to support and receive quick and accurate assistance. The only reason I gave it four stars on features is because there are two things I think could be improved - it would be great 1) if clients could upload documents to the client portal and 2) if the billing in contingency cases was easier to close out. I can't imagine running my firm without Rocket Matter by my side. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Pelts, McMullan, Edgington & Morgan a secretaries review. - Overall rating: 5/5 - Reviewer: Kammy M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have only had positive experiences with Rocket Matter. The chat support is amazing. I love that the classes that you offer and the help videos. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is so many things it hard to pick one that I am going with time savers. The dashboard saves me lots of time by having so much information in one place. The reoccurring billing and email links for payments are huge. Also, the merge documents have made my job so much easier. #### Cons Related contacts has helped us tremendously. However, it would be great if we had the option to link or not link their invoices. If the clients owe for different things, It gets confusing separating the amounts once they are added together. #### Reasons for choosing Rocket Matter Rocket Matter offered many items that we wanted in one place such as a calendar and scheduling, billing, document uploading and merge documents. --- ### Pretty Easy Use For A Solo Practitioner - Overall rating: 5/5 - Reviewer: Elizabeth K. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's a good product that I'm happy to continue using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the customization I can build into my invoicing, including being able to generate pre-bills as a Word doc and then modify on the fly if I need to. I also encouraged a colleague to sign up and customer service was able to help her learn the produce and use it in her practice. #### Cons I wish the desktop client were more responsive when it comes to reminders. I don't always have my desktop client open and I don't get calendar reminders (i.e. remind me 1/3/7 days ahead of an event). I wish those reminders could push to the app or be set up to generate an email reminder (the way you can have Gmail send calendar reminders via email) #### Reasons for choosing Rocket Matter A colleague of mine was using it and highly recommended it. --- ### Good program - Overall rating: 4/5 - Reviewer: Edwin C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the program. It is a little annoying that when I hit the $ button and it brings up the screen, it doesn't automatically default to the Description field and I have to take my fingers off the keys to enter that and the go back to the keys. Also, how about making the Save button available by just scrolling through with the Enter Key instead of again having to take my fingers off the keyboard. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Once you get familiar with the system, it is a useful program. I only use it to log my time. #### Cons There are still a few minor pieces of the program that need to be addressed. It isn't entirely intuitive when you get beyond the basics. #### Vendor response Edwin, Thank you for the review! We are always looking for ways to make our product more user-friendly so we will definitely be passing along this feedback to our engineering team. Thanks! Replied May 2021 --- ### rocketmatter review - Overall rating: 4/5 - Reviewer: maggie p. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros highly intuitive from a user perspective. #### Cons i still think that the statement page is confusing. the date of last payment should be notable on statement page. the ability to enter more than one payment per month along with dates should be an option and notable on statement page. not that impressed with the new interface - find it slows me down in entry of data. --- ### Affordable and User Friendly - Overall rating: 5/5 - Reviewer: Brennan A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Rocket Matter combines the best features of case management software at a more affordable rate than their competitors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rocket Matter makes it very easy in our law practice to do new client intakes, use cloud storage to create digital versions of our files, keep real-time notes, check for potential conflicts, message within the office, reconcile our bookkeeping, send payments, and merge documents all in one place. #### Cons It would be helpful if the app had more features, such as messaging. The app shouldn't be a substitute for the desktop but I think the app could use a few upgrades. #### Reasons for choosing Rocket Matter Affordability. --- ### Comprehensive practice management, friendly interface, great technical support - Overall rating: 5/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used other for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation was easy thanks to onboarding provided by RocketMatter. Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative. Cloud-based practice management software is a Godsend to a solo practitioner like me (one-person operation) and Rocket Matter is the easiest to manage comprehensive solution I've found. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The convenience of practice management software generally -- consolidating bookkeeping, CRM, calendar, and more under one software roof. #### Cons I have no complaints. It's been all plus, no minus. #### Reasons for choosing Rocket Matter I use both Rocket Matter and Clio. I plan to settle on only one and expect that it will be RocketMatter. The main reason is the very friendly user interface and the absence of any need for work-arounds. One usage in which Rocket Matter is outstanding is the ease of billing for the time of co-counsel who are not in my firm and do not have a license to use my Rocket Matter account themselves. --- ### Easy to Use - Overall rating: 4/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been a super positive one. I have worked at places that did not have a billing system like this and it required some guesswork as to how much I worked on a case or to pull out a phone or stopwatch to log hours. This has made it much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is easy to use. I can get where I want to easily. I find what I need to easily. It makes logging hours an easy task instead of an annoying one. #### Cons I really cannot think of any complaints. At prior jobs, I did not have a software system like this to use. There is nothing else to compare it to for me. But I just know that this one is easy and user-friendly. --- ### Rocket Matter makes it easy - Overall rating: 5/5 - Reviewer: Keith R. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am extremely satisfied and can't see myself switching to any other platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. the mobile apps also allow me to quickly enter data. #### Cons there should be an easier way to "mass-close" cases when they are completed #### Reasons for switching to Rocket Matter cost and ease --- ### Great Tool for Any Practice - Overall rating: 5/5 - Reviewer: Brandon J. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rocket Matter is easy to use, works well with other integrations such as Google calendar. It is helpful to have a mobile app too because I can log hours after a call in the car after I pull over so I don't forget. #### Cons Only downside is that you have to hit bill when inputting hours because it is easy to forget that part. --- ### Rocket Matter in the Legal Practice - Overall rating: 5/5 - Reviewer: Heather G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use and maneuver through. There seem to be frequent helpful updates made and everything one could need is within a click of a button. #### Cons This is not something that I dislike, just a possible future need, but it would be handy for a user to have the ability to enter time to be tentatively held in a comprehensive list format for each client that particular day and then later have each entry either accepted, denied or edited by a supervisor prior to billing. ## More reviews [Next reviews](https://www.softwareadvice.com/legal/rocket-matter-profile/reviews/?page=2) --- Rocket Matter Reviews, Pros and Cons - 2026 Software Advice