All TM Cloud Reviews
1-25 of 28 Reviews
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Adrienne
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
TM Cloud has been my go-to choice for trademark portfolio management for years. Perfect solution.
It keeps the trademark maintenance process efficient and time saving. The details and information are organized and easy to read. The automated docket deadlines, trademark reminder functions, and calendar integration make my job much easier and efficient.
PROSTM Cloud is remarkably easy to use. The ability to choose individual modules which suit your business needs is efficient and cost conscience. Trademark management is detail oriented, TM Cloud makes the data management clear and concise, organized and easy to utilize. The ability to customize the aspects that I use most frequently is absolutely my favorite feature. I know what I want to see, TM Cloud allows me to see that data how I want it! Customizing gives me the control to work how I want.
CONSReports. Building the perfect report is always tedious and time consuming. I think that the way TMCloud structures the report creation is somewhat confusing. The drag and drop option is great. However, when adding some of the specific elements the drop down is "SUPER" full and doesn't allow you to see in full detail what each selection is. So, it's hard to match up the report result you want with the name of each option.
Vendor Response
Thanks for the kind words and feedback on the reporting functionalities in the system!
Replied March 2018
Mary-Ann
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
TM Cloud is an easy to use and informative tool.
I depend on the weekly docket report that is in my inbox every Monday morning. It allows me to plan my week and gives me a heads-up on those tasks that are coming up in the next thirty days.
CONSThis firm files many applications in jurisdictions other than the United States. If I could add a feature to TM Cloud, I would connect the system to trademark offices around the world, so that I could import the applications rather than having to add them manually.
Vendor Response
Thanks for the review Mary-Ann! TM Cloud is indeed connected to international trademark offices for downloading, auditing and refreshing data where available. Currently the system is integrated with 65 online trademark offices. When importing a new record (foreign or not), simply select the jurisdiction from the dropdown list and enter the application or registration number to download.
Replied March 2018
Jennifer
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2018
This is great software, the TMCloud team is great.
It's user friendly, I like the fields in the trademark record, I love that we can upload the record from the trademark office, like US. I like the information provided on the dashboard Dock section. I like the TM Cloud news. I like there are several fields to search from.
CONSThere are some fields that I wish we had to differentiate between MP application and country filed application. The company management feature needs to be user friendly, it has several Contact records for the same Contact, when I try to merge sometimes it works. When I use that contact on a trademark record sometimes it shows the Applicant name only. I wish the docketing had more status check or reminder dates. Some of the docketing Deadline titles don't fit my needs. The dispute record template needs fields added, more use friendly. Would like to download records from the trademark offices directly. In the download/upload feature, I want field to recognize a trademark with or without the hyphen/backslash/forward slask, like 2017/15/2563 or 2017152563. There are some countries that publish the trademark twice, once before registration for the opposition period and once after for the registration publication, but there aren't fields for both. I would like the fields to be more customized to the country.
Vendor Response
Thanks for the review and feedback Jennifer! Most of the deadlines/reminders and fields in the drop down lists are customizable, the support team would be happy to show you how to amend the system to ensure its perfect for your business.
Replied March 2018
Sarah
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Great for Trademarks
This softwares is very easy to use from pulling in information from the U.S. Patent and Trademark database to creating my own docket items. I can pull any variation of information I need into a spreadsheet and it even looks great visually. Even has a link to send you directly to the TESS database.
CONSThis was all we needed for our firm, but I guess if I wanted to store my documents I would like something a little less complex then making a document profile. If I could just link it and upload directly to a history item that would make it quicker and easier for me. Currently though, we have a different software for storing documents.
Vendor Response
Thanks for the kind words Sarah. We are glad you are satisfied with the software!
Replied December 2018
John
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
A great practice management program.
For us it was ease of use and features. Easily set up work flows; emails; reporting. Audit and update directly from the USPTO. A great feature is the merger function to clear out duplicate records. Most of all they listen to user experience. We were an early adopter. They have added fields for specific countries and continually improve the cross module performance. Renewals can be set up with automated emails; documents can be added almost anywhere; licenses are soon to be in a separate module;
CONSThere is limited financial reporting and integration but no one seems to do that well. Some odd placing of menu items. Limited patent functionality.
Vendor Response
Thanks for the great review John!
Replied March 2018
Heather
Law Practice, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2018
Compehehensive docketing for an international trademark practice
This has been a solid docketing system for me. Others I've used have felt clunky/outdated or didn't have the features I need to run my practice efficiently. TM Cloud seems to cover all the base in terms of my needs and user friendliness.
PROSI like that the system is set up to accommodate practices who may do a lot of work with firms in other countries, either doing US work on behalf of foreign firms, or hiring those firms to handle applications in their jurisdictions for my clients. I also like the ability to draw data directly from some trademark offices. My new favorite feature is being automatically notified on updates to my US applications.
CONSI have some trouble figuring out how to automate certain features.
Vendor Response
Thanks for the kind words Heather! We are glad that you are enjoying the new pending USPTO automation!
Replied August 2018
Sarah
Verified reviewer
Law Practice, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Perfect for our TM needs
This software is very user friendly and they offer a variable price for your portfolio needs. I love the ease of the reports and flexibility for whatever information I need or want to provide the client. The import is a great tool and there are options to create internal docket deadlines as well. If I had any questions or issues, customer support was quick to resolve or walk me through it. I really appreciate the functionality in comparison to other systems.
CONSWould like to see more on the patent side. I am often busy and just utilize this system for my TM needs, so in my routine, I often don't think or realize what else we could be doing or utilizing with this system. Thus, I think product information or tips sent out via email every so often would be a great addition.
Vendor Response
Thanks for the review Sarah! TM Cloud is certainly more ¿trademark centric¿ but we do have a patents module which works in a similar fashion to the trademarks module. We would be happy to provide the patent module free for 30 days to see if it suits your patent needs, email the support team and we can have it activated in your system for you.
Replied March 2018
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Great program, but could be more flexible.
Auditing records prevents user errors and increases productivity
PROSForeign country auditing, U.S. record auditing, fairly simple to navigate, allows for custom action entries, responsive customer service
CONSHard coded task descriptions, hard coded docket entries that can not be amended, reminders show as deadlines because they are calculated from static dates, auditing feature is difficult to use for some foreign countries because you have to know the application format in order to use it
Vendor Response
Thanks for the review! The majority of the system calculated deadlines and reminders can be customized to your preference from the settings menu. The support team would be more than happy to walk you through on how to amend your deadlines.
Replied March 2018
Kelly
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Easy to use and reliable
I've been using the system for a few years now. It's great to have a reliable, easy to use docketing system with customizable reports sent to my inbox.
PROSIt's very user friendly. I don't have time to learn an new docketing system. This is one of the more intuitive systems I've used.
CONSIf things are entered in the proper order, the docketing becomes more complicated. And it can be difficult to precisely tailor custom reports.
Vendor Response
Thanks for the review Kelly!
Replied July 2018
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Better Than Most
TM Cloud is better than some systems that I've used, but they still lack features that would make them a 10.
PROSEasy to navigate, easy to use, reliable, creates a deadline for some actions that are really reminders
CONSLacks reporting features, lacks customization - would be nice to have a system that auto generates "reminders" based on details within the record
Vendor Response
Thanks for the review of TM Cloud. The software does have the ability to set up custom automated deadlines and reminders and well as custom reports. Please contact support@tmcloud.com and we'd be happy to assist.
Replied January 2019
Julianna
Media Production, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
Overall the program is fine. It suits our needs but we do get frustrated using it at times.
We get the ability to help our business folks understand their intellectual property better by showing them their portfolio in one place, and we can also audit our portfolio each year by clearly understanding which trademarks are registered.
PROSWe like that it manages all our trademarks in one spot for a low cost. We appreciate that we can pull reports and determine what trademarks are coming up for renewal in the next few months.
CONSIt feels outdated and is clunky to use at times. My paralegal uses it much more than I do, but I know that she gets irritated with putting foreign trademarks into the system.
Vendor Response
Thanks for the review Julianna! The support team would be more than happy to speak with your paralegal and see if we can aid in making entering foreign marks more efficient for your firm.
Replied March 2018
David
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
I have been using TM Cloud for about a year for approx. 300 dockets
- possibility to obtain information directly from the TM Office in the platform. - easy access and management of dockets
CONSfar too "US based" approach e.g. kind of action are set for the US practice which is only one country and may not apply as such to the rest of the world. More generic terms should have been set or for example a connection of the specific legislation that would be created as soon as the concerned TM is a US or non-US one
Vendor Response
Thanks for the feedback David! The majority of the deadlines/fields in drop down lists can be customized to your own terminology to better suit your practice. We¿d be happy to set up a quick screen-share to show you how to amend the wording.
Replied March 2018
Craig
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2018
WCIS
We have been very happy with the product and would recommend it others (and have done so!)
PROS1. It is user friendly and cost effective. 2. cloud based. 3. Continuous improvement. 4. Listen to customer comments and integrate them into the system
CONSThe the docketing system is aimed primarily at US users and is not very easy to modify.
Vendor Response
Thanks for the feedback Craig! We are very glad that you are happy with the product and recommend us to others.
Replied August 2018
Kelly
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2020
TM Cloud provides a multi-functional docketing management software suite
The modules are very helpful in my work.
PROSTM Cloud has automated docketing features, is able to access docketing and data worldwide from 175 jurisdictions, and it has different modules to help organize and manage Disputes, Copyrights, Patents, Domain Names, Assignments, etc. It is a very robust software suite.
CONSI like this software very much and it helps me manage a large international docket, so I don't have any any complaints or cons.
Tina
Consumer Goods, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2019
In-house Counsel Paralegal with a Corporation using TM CLOUD
It's easy to use and it fairly inexpensive.
CONSNot being able to import emails in to the files, we always have to save on our desktop before we can place in file.
Vendor Response
Thanks for the review Tina! We do offer a complimentary Outlook add in for TM Cloud which links emails with your IP records easily. Please contact support and we'd be happy to help you set it up.
Replied January 2019
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Key part of making my trademark paralegal job seamless!
Links to many jurisdictions; quick audit feature to ensure information is complete and accurate; plenty of built in reminders
CONSNeed to update trademark status from pending to registered in order to calculate 8&15 deadlines, renewal deadlines
Vendor Response
Thanks for the review and feedback!
Replied March 2018
Steve
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Great product, super intuitive interface!
Ease of use and reliability of maintaining critical deadlines.
PROSI love that I have been able to figure out most features on my own without having to consult with support or even a user's guide.
Vendor Response
Thanks for the great review Steve!
Replied March 2018
Paula
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
pretty good; lucinda is very nice to deal with.
reporting cloud based ease of use
PROSrelatively easy to use/ ability to printout custom reports/ links to TM Office
CONSwish it had more shortcuts - eg batch entry for Journal sometimes we have to bring suggestions/updates/deadline protocols to the company would be nice to have more links to TM Offices
Vendor Response
Thanks for the review and feedback Paula!
Replied March 2018
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Easy to use and fantastic customer service
Very easy to set up and keep current on deadlines
PROSVery easy to use - generally intuitive - adding a new trademark is easy as is setting docket search parameters
CONSThe search function can be a little persnickety - for example, if the applicant/registrant name is ABC Fabricating, you can't just search on ABC, you have to search on ABC*
Vendor Response
Thanks! We appreciate you taking the time to review the platform.
Replied March 2018
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very user friendly and easy to use
Easy to navigate; easy to edit; ability to import data from national trade marks office; cloud-based nature which saves on hardware costs
CONSFor a small to medium sized firm the costs do escalate quite quickly as the number of trade marks increases; only free access for 2 users
Vendor Response
Thanks for the great review!
Replied March 2018
charles
Law Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
a modern system
used for last 4 years like the updating and ability to personslize
PROSnot s knock off frm dos program withclunky interface
CONSa lot of screen seems wasted and no wayto enlarge data that i know of
Vendor Response
Thanks for the review Charles!
Replied July 2018
Jackie
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best Software and Customer Service Ever!
The overall experience has been amazing from the very first - from transfer of files into TM Cloud, the customer support is beyond exceptional! If I have a question there is no wait time for a response. I couldn't ask for a better support system! The entire company is truly amazing!!
PROSThe ease of learning it and performing the various tasks I need.
CONSI have yet to find anything that I do not like about this software.
Vendor Response
Thanks for the review of TM Cloud Jackie! We are very pleased that you are happy with the software and the customer support.
Replied January 2019
Anonymous
201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
Great docketing software for in house counsel
This docketing software works great for in house intellectual property. The reports are easy to run and its pretty straight forward docketing.
CONSWhat I do not like about the software is if you change an TM image it changes all images linked to that TM so say you file it in a different language and change the MX image it changes all of them etc.
Vendor Response
Thanks for the review! The best place to manage the image files is from within the Trademark Profile section in the Settings. The support team would be glad to aid in making the process smoother for you.
Replied March 2018
Anonymous
Used less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2018
I paid upfront for a full year subscription (the only option). Did not like it. Could not cancel.
The idea is great, and the docket reminder emails are theoretically useful. The industry is in need of IP docketing and management software.
CONSExecution is poor, interface is not user friendly, no cancellation option, no trial period to figure out if it actually suits your firm. Needs better integration with USPTO and TTAB. Alt Legal is leaps and bounds better.
Vendor Response
Thanks for the feedback. We do indeed offer 30 day trial periods for new users and our minimum subscription term listed in our TOS agreements is for 1 year then month to month after.
Replied March 2018
Bahram
Law Practice, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Good Service, but not always intuitive
Does the job: I've been tracking over 100 marks and managing their deadlines adequately.
CONSThe trademark update features are not intuitive and the instructions are not always clear. Some of the instructions were not updated after the interface was changed.