New Paralegals, lawyers, this software is powerful enough to keep you on track at a reasonable cost. Overall, I'd have to say it's the best software package I have ever invested in.

It makes my life so much easier. Fully compliant with Law Society of Ontario Rules. Great features, amazing matter management. Full accounting. I like everything about this product. And here's the absolute best thing about the product....THE CUSTOMER SERVICE IS BEYOND AMAZING! You want a quick response...you want your problem solved or question answered - send an email and watch how fast you get a response! I've emailed at night, weekends, you name it and I always get a quick reply.

Taking a while to get to know all the features because there are SO MANY. Not really a Con but the closest thing to one.

This is a great program and comes with excellent service due to the hard work and responsive staff that are behind the software and its functionality. I can email them with any questions and they personally respond in a timely manner, with a personal answer to my questions.

This program is very easy to use and is compliant with all of the requirements held by the Law Society of Ontario. The program is built for legal professionals, and contemplates the needs of the legal services industry that wouldn't have been considered by other generic programs. Everything I need for case management, accounting, billing, and client management are integrated into this single program and it is extremely useful. The amount of time I save using uLaw is incredible. The more time I have to spend on files, the more revenue my firm can produce. This program pays for itself. The staff are also incredibly responsive and hospitable. They reply to your concerns directly, and have one-on-one training sessions where they walk you through every facet of the program. That makes it a very reliable service and a program I would highly recommend.

The Calendar is useful but could be expanded to actively notify me of upcoming deadlines. At present, you need to check it daily to see what is coming up, but overall, that isn't a big deal. There are plenty of affordable programs that only do that one thing, to complement everything else that is offered by uLaw.

From the start, ULaw has been a good program to work with. It may not be quite as user friendly as the ads would suggest, but the customer support is really good.

It is great to manage the accounting end of the business.

Some of the forms do not populate as well as they should, are incomplete, or do not allow for adjustments. I wish I could upload my own letter templates, which would speed my work up significantly.

The bookkeeping functionalities make sense to me with ulaw. It saves me a lot of time. This was a major influence for me in getting the software, but I really like how dynamic it is and how easy to update or add additional categories. It's very customizable.

No other product has as phenomenal a support team as ulaw. You can email a question and get an immediate response or a callback. There is a library of videos going through all the functionalities step by step. It's a great all-in-one product. The team is dedicated and they regularly go over and above to make the experience fabulous. It is highly functional as bookkeeping and record keeping software. My bookkeeper also likes it.

There are some windows I never open. I don't use the calendar at all. It doesn't integrate with office365 or my booking software or my phones. I wish it was a little more like Matter365 in terms of practicemanagement. The learning curve is steep. There is still a lot I don't know how to do. I wish the billing templates were more editable. I wish you could minimize the top bar with the matter details when inputting dockets and disbursements, particularly as most of us do a lot of work on laptops; it's hard to see. I wish the mobile version had greater functionality and did not log me out all the time.

Ulaw has proven to be a powerful tool for our office. It simplifies Trust Accounting and thus makes our office audit ready thanks to the many reports that are available. Customer support is key and there is always someone ready to assist with concerns. If a modification is suggested to the support team, they absolutely consider what is being suggested and do their best to implement such. There are a couple of minor drawbacks but overall this is a good product.

Ulaw has proven to be an effective tool for our Trust Accounting. Once the Trust Bank Reconciliation is complete, Ulaw automatically compares it to my Client Trust Ledger to ensure I am Law Society Compliant. It provides our office with all of the documents and reports required for a Law Society Audit with a few simple clicks. The other great benefit is that it is cloud based so staff can work from anywhere, anytime.

Our practice has had issues with the speed of the program, however, some of that falls on the type of devices being used. We have also had several minor issues with the program itself. The great thing is, once these issues are brought to the attention of support...they try their best to make changes to improve the program.

Excellent.

I could not function without it. I can very quickly retrieve entries, check on revenue, check profit/loss, compare it to any prior period, run LSO compliance reports very easily. I like that it is a Canadian product and a good price compared to U.S. software. The HUMAN customer support, which is so lacking in other companies is indispensible. There is a lot to learn in ULaw and almost as much to go wrong when you are a beginner.

Lack of an indexed manual or menu paths for doing certain things.

I have been in private practice as a paralegal since 1992 but have only been using ULaw for the last four years. For years I had used QuickBooks but it was the document generation feature in ULaw that first caught my attention. This was not something I could find in any other practice management software at that price point. This feature alone has saved me enough time in legal document production to make it more than worth the price. Originally only Small Claims Court documents were available but they have been introducing new areas on a regular basis. It is clear that the ULaw team works hard to make their product better. I have occasionally considered other practice management software but every time I have ULaw has introduced a new feature that keeps me onboard. These include features like the Dashboard, Quick View, Analytics & even Calendar & Document Vault sync, to name a few. Sometimes it is hard to keep up with the new features. Perhaps most importantly, ULaw is structured to enable compliance with the Law Society requirements as outlined in the LSUC rules of practice. From the client intake documents to the required financial reporting, ULaw does this 'in the background' so to speak so that any practitioner can focus on the actual work instead of being bogged down in regulation compliance. It should be made clear however that ULaw is a database 'program' and so not as intuitive as some of the spreadsheet-based programs. Also, errors cannot be simply deleted but additional correcting entries are required. That is the nature of a database. A further area of potential improvement is that while it is now possible to launch an email from a Contact in ULaw the software doesn't keep track of client emails like it does for documents. Overall perhaps the best feature of ULaw is not the software itself but the team behind the product. I have found their service team to be quick to respond and their development team repeatedly reaches out to their clients for ideas and feedback. No software is perfect or does everything you might want but dollar for dollar I consider ULaw to really punch above its weight class. I would recommend this for any paralegal office and indeed it is the software that I use for my private practice and my partnerships.

Simplified compliance reporting, Simplified billing, Simplified form printing, Simplified contact management and file management, Simplified accounting, Simplified business as a whole :)

uLaw Practice saves so much time that it pays for itself. By simply inputting the most basic, day-to-day transactions into it, uLaw not only calculates everything you need to ensure all of your accounts are balancing, but it also prepares every compliance document you'll ever need in case you're ever audited by your respective Law Society (e.g. fee books, trust reconciliations, etc.). I don't know how anyone would be able to survive an audit without uLaw. It's also highly customizable allowing you to upload your own logos and letterhead to be printed automatically on your forms.

The only "con" I can think of for this software would be that I didn't sign up for it sooner! I recommend it to every legal professional practicing.

Prompt courteous service when any issues arose from my accounting mistakes.

Complete software package for paralegal scope of practices. Keeps you and your files within the law society guidelines. Relieves any concerns if you are audited.

Some features were a little cumbersome in the earliest versions but now much improved.

Makes it very easy to create client files and comply with trust/general account compliance.

The ulaw software makes it very easy to comply with the Rules of Professional Conduct (Law Society of Ontario) especially with Knowing your Client requirements. Ulaw allows you to generate an initial conflict check form and client identification/verification form. I recently went through the LSO Practice Management Audit, and the LSO was very impressed with Ulaw's Inital Conflict Check form because it allowed the form includes the steps the lawyer undertook to perform the conflict checks.

If you make a accounting error it is hard to rectify it if you don't understand how the software works or accounting principles.

I am very happy with this software. The support team is great and very helpful. They are usually available to assist me by phone if I need it and have always responded well to my feedback. I asked that a few changes be made in order to satisfy the requirements of the Law Society after a spot audit and they took action right away and made me feel much more at ease!

I really like how easy it is to navigate the software and that it follows all of the law society bookkeeping guidelines. I also really enjoy that it is web based and that I can access the software from anywhere.

Sometime it is slow. Other than that there are no issues.

records every single task to invoice, so can not miss anything

User Friendly and time saving, also helps to create new matters under the same matter.

So far nothing, but yes as an admin, I do not ahve all the options

I use this software from the very beginning of my first business and carried it through 3 of them.

Accounting is included. Law society compliance is included. Practice management is easy.

Sudden and significant price increase in 2022

I like it.

It helps with the day to day practice. I also reapply appreciate the quick email support which is great!

Some of the features seems to be irreversible, which makes error correction difficult and sometimes impossible.

It's a great software and helpful for our practice.

Ulaw portal provide accessable portal to docket our time, generate forms, and manage our accounting document, which is convinient and efficient.

The only issue I don't use the accounting part is that I can't mitigate the previous record into the system.

It has been very positive

The case management integration with accounting.

I make mistakes and they are not always the easiest to fix.

it is good, after learning about it and how it works it is pretty good and handy.

Being able to consolidate my accounts, having different matters withing the same client.

its not visually pleasant but gets the job done

The experience itself has been great, both with the software and the team.

The software is very user-friendly. The team is supportive and always ready to assist.

The price has been increasing lately and is slowly getting expensive. I hope it doesn't get too expensive as this is a big concern for me.

It is the best compliant product out there for a new sole practitioner on a budget. The spot audit reports are in the same format as illustrated in LSUC guidelines. Compliance documents are handsome - the invoices have themes to choose from! All reports / documents are produced with minimal clicks - very little manual entry and no more cutting / pasting.

Saves time. Reports/documents are attractive.

Software needs to be streamlined for real estate files (ie, auto-input list of standard fees/disbursements). Many sole practitioners practice real estate for low fees. Administration/compliance/banking requirements on real estate files are very laborious.

I am new to the industry and have found the software user friendly.

My bookkeeper likes the way that the information is inputted.

I am learning about it. I could have used some assistance setting everything up.

Savings

Customer service is excellent and very friendly. The cost cannot be beat. And the cloud based nature of the software makes it easy to use over many platforms.

The interface is not MS Office quality in terms of appearance. It doesn't affect the functionality, however.

uLaw is a cost-efficient alternative to other systems that is compliant with Law Society By-Laws and is a solution that provides all of the functionality I need. It is also mobile. I have immediately saved on comparative software subscription fees. All accounting and invoicing software should save time, but the relative simplicity of uLaw and its product support team have made my using it a quick-start and a continuing pleasure to use Features of uLaw such as automatic receipt generation, speedy and simple invoicing, as wel l as court form generations, are good examples of that. uLaw also allows me to export data in spreadsheet form, which I can then process to update other required ledgers. In my experience and through my research, I have not found a better product for the price. Additional ly, uLaw' s development team is consistently willing to upgrade and does upgrade the product in line with Law Society requirements, emerging business trends and with best business practice in mind.

Implementation process not as professional as the other ones I’ve experienced

Pre filled court forms are very useful. Printing cheques feature useful.

Gmail integration not working. Client portal should include sending documents. Need an integration with unity

LSO required documents are available on the software.

Integration with other software for the office.

The pros of the software are that it is a fairly straightforward interface to use. The categories of task are also adaptable. The settings are customizable. The matters stay organized for each client. It's PC and Mac friendly because it's based online. Some cons: If you make an accounting mistake, you're stuck with it. You can't reverse it. If you prepare multiple invoices, it's difficult to track what your client has already paid and owes. This has resulted in some trust accounting errors.