10Duke Entitlements was able to grow with our business. It was always performant, scaling with our user base. Each new requirement that our business discovered was able to be implemented by extension of the existing solution.

The 10Duke Entitlements engine was the only product, in our assessment, that had the flexibility and extensibility to support the existing license models for our existing desktop software and the web based software we were bringing to market. Through a highly extensible design, the 10Duke Entitlements engine can be extended to deliver any authorization and licensing solution you need.

The documentation for the software would benefit from extension into a user guide that covers the extension points and some potential patterns or authorization and licensing.

10Duke covered all the important factors - but critically (i) They understood our technical and commercial ambitions (ii) They provided a solution that enabled both (iii) Experts in their field

The 10Duke solution was the key for enabling the technical and commercial migration from desktop software to the cloud, integrating desktop applications, on-premis and cloud based web services via its Identity and entitlements / provisioning solution. In simple terms, it allowed us to offer 1) Customers a single ID to access all our products and services 2) Immediate provisioning and automated e-commerce 3) Improved services and commercial offers based on customer usage

The 10Duke solution is very flexible and configurable - almost too many options in terms of commercial / license models.

The 10Duke entitlements system was flexible and powerful enough to adapt to the broad range of licensing requirements from our extensive product portfolio almost out-of-the-box. We were up and running with a proof of concept quickly. We developed our own client software to consume and release licenses, interfacing to the 10Duke entitlement server. The best part of the experience was working closely with the account management team at 10Duke who were extremely helpful, very knowledgable and guided us through the onboarding process very effectively, presenting creative solutions to our integration challenges.

So far, the system has proved extremely reliable and scalable, handling the load from our most recently major launch of Cubase 12 with ease. Integration with the APIs was straightforward and the 10Duke Entitlements conceptual model was more than capable of modelling our complex portfolio of existing products. The 10Duke Entitlements solution set us up to provide a streamlined customer experience as well as broaden our commercial offerings in the future with flexible licensing models while allowing our own developers to focus on delivering amazing new features and services in our music software.

The documentation online is a reasonable starting point, but it quickly becomes apparent that there are some things which aren't completely explained. Our technical contacts at 10Duke were quick to help fill in the blanks, but it would be good to be able to be a bit more self-sufficient, especially in areas such as the Graph and REST APIs. We don't rely heavily on the built-in "SysAdmin" tool, as we have interfaced some of our user administration directly to the Entitlements API. This is probably for the best, as the sysadmin has some quirks which would make day-to-day usage mildly frustrating.

10Duke was responsive and able to meet our specific needs. The licensing system provided many options and flexibility for customers. Their cloud servers were extremely reliable and enabled better control over the licenses.

Can't think of anything. We had a very positive experience.

Overall, I am extremely satisfied with our experience. 10Duke Scale ticks all the boxes, works and gives me peace of mind.

I personally like how easy 10Duke Scale is to use. The online dashboard is brilliant. We previously had our own system which was clunky and buggy.

I feel like some of the terms used and the workflow in the 10Duke Scale dashboard are not as clear as they could be. Perhaps it's because I'm not terribly techy or maybe it's European terminology vs North American terminology. Once I wrapped my head around some of the terms and flows, every works tickety-boo.