# icon

> Reviews of Intercom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Intercom is a good fit for you!

Source: https://www.softwareadvice.com/live-chat/intercom-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Live Chat Software](https://www.softwareadvice.com/live-chat/)

/

[Intercom](https://www.softwareadvice.com/crm/intercom-profile/)

/

Intercom Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/intercom-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/crm/intercom-profile/alternatives/)

# Intercom Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(738)

4

(285)

3

(74)

2

(16)

1

(20)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4

Functionality

4.4

* * *

### Pros

"We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues."

"The unified inbox is great for keeping track of customer conversations across different channels, like email and chat."

"Both of these tools help thousands of our customers everyday without the need of staffing hundreds of support reps."

### Cons

"The search functionality in the outbound section isn't very capable of finding messages that have been sent out."

"It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM"

"Intercom is great for mid-sized and larger businesses, but its approach and pricing structure aren't as well suited to startups or small businesses that don't have a dedicated support or sales team."

Fast-track your software evaluation

Speak with a Live Chat software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

1133 results

Sort by

Intercom Reviews, Pros and Cons - 2026 Software Advice