We have had a very positive experience with Kenect. From being able to communicate via text, which has been so convenient for our clients, to sending Google review requests has been a huge success. We have increased our Google reviews by over 20 new submissions from simply being able to send a text with our Google button in it!

We love how easy it is for our clients to contact our firm via text, send pictures or documents, and submit lead information. We also love that we can schedule appointment reminders and confirmations to go out at the correct time for our upcoming appointments.

Some of the notifications are hard to find in Kenect. If we get several texts in one day, it can be difficult to see if a client has not received a response. They have updated the software so that we can filter messages that "need a response" which has helped a lot! Some of our contacts sync to every location making duplicates of their information.

When the pandemic happened, we have to close our show room & do curbside service only. The Kenect Pay was launched at a perfect time for & we did full advantage. As we still navigate daily changes & challenges we use the Kenect platform & pay daily to help us with doing our daily business!

It was very easy to launch & get all our employees on line with it. The functionality is so easy! Kenect Pay is probably my most favorite feature.

The integration of the launch was very easy. Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for Kenect. I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages.

Overall I do like the application. It is very user friendly and easy to maneuver. However, the things I mentioned above definitely make a huge difference if you are using iPhone VS. Android. I know for a fact that I have missed out on a lot of sales and leads due to this happening. It would be nice if the company coded it a little different to work hand-in-hand as it does with the iPhone software.

I think the software is very easy to understand and get used to. Everything is very straight forward and it definitely would be easy for even a beginner to figure out and use.

The first thing is a more user-friendly interface when using this application on an Android phone. Most of my colleagues have iPhones, and I have a Samsung S10+. We work in sales and when we get a notification for a new message from a customer showing interest in a unit it shows up on the iPhone in almost like a text format. They can click on it and it goes straight to the message and they can quickly respond. On the Android platform, I get a notification, but when I click on it it does not take me straight to the message. It just tells me that someone has messaged. I have to physically load the app, search for the customers name, and then proceed to respond. Even though this does not seem like a big deal, these messages are what you would call "first come first serve". So whoever responds to the lead the quickest gets the access to the lead. So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to the message. One other small thing is it when I am responding to a customer and lets say I get another message from a different customer, if I click off of that first message that I was typing to read the 2nd customers response, the initial message that I was typing up is deleted. I then have to proceed to re-type the whole message. And sometimes this can be a pain if you took some time to structure the message properly and you have to completely redo it.

good customer service, quick response and updates when new features are available

I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and each file.

expensive, price point is high we bought this when Clio did not have a texting feature, now they do so we will more than likely not renew since we are already paying for a product that can provide these same features in the future

Great customer service with nearly immediate response from our account manager, [SENSITIVE CONTENT HIDDEN]. Somebody give her a raise!

Easy to set up and use. Very simple to train others in proper use. Personal mobile devices no longer needed for pictures or communication with customers. Customers for the most part would rather get a message than a phone call. Also, sending quotes has never been easier.

The only drawback seems to be keeping track of incoming messages and getting them to the right person. For customers that have sent messages before, their messages always go back to the same person. In our case that is a disadvantage, as we have three different departments that folks will be dealing with at different times.

The lead times to get jobs approved have become shorter and there are less questions about who said what. Kenect support has been responsive to issues that have come up and overall, we are happy with them and the product.

I like using Kenect and my customers do to because it is less intrusive than a phone call. Plus when you are done communicating, everything is on record and there are no questions what was said. In the same way, it can be used to summarize a completed phone call.

The biggest con is when there are multiple users texting the same person, (through parts, sales & service) the first person who text will get all the replies from that customer, even if it was not meant for him.

Kenect has been a great tool in our medical office. We are able to easily add contacts and send and receive messages. With a simple click, we can also send a review to our patients which has increased feedback and boosted our ratings online. The ease of sending and/or responding to a message has allowed us to stay better connected with our patients which is our ultimate goal.

Kenect is easy to use and I haven't found anything I would change.

I use it daily and it saves me time and makes my job easier.

I use this service daily for communication with my customers in sales and service. It is a centralized location for online reviews and interface as well. It saves me a ton of time and my customers like it too.

I think a mass text message feature would be nice and I don't believe I can currently do this. This would allow me to send marketing message to everyone in my contacts list. I wish to cost was less, but I could say that about every service I pay for. I have nothing negative to say about it.

My experience has been great. Great customer service, easy to use, and loaded with features.

It is simple and effective. It allows for my staff to text with clients without giving up their numbers, which is a huge win for them! They can request reviews and schedule out appointment reminders right inside the platform. We held a review contest and went from 7 google reviews to over 200 using this platform.

I haven't really found anything that I don't like so far. I am sure there will be something but I will have to update this review when the time comes.

The further developments that Kenect has made to start as just a company review tool, and marketing guide transition into a wonderful communication outlet for our clients and employees. Kenect has solved many communication problems for us.

We would like the images and videos that are sent from our clients to automatically attach to their respective assigned projects.

5 star

The customer support team ([SENSITIVE CONTENT HIDDEN] in particular) are fantastic and extremely responsive to any questions. Kenect has increased the ease with which we communicate with customers and also the ease of collecting deposits/payments.

Really nothing to not like. Kenect has continued to improve and add features that make the user experience better and better.

Customer support had been great, and regular engagement to ensure that we are not only using the software, but using it to its full capability has been fantastic.

How simple it is to use and the ability to use it from any device. The quick replies have increased our efficiency and overall customer engagements.

Integration with our DMS (PBS) would be helpful.

Ease and speed of use is fantastic. It has turbocharged our customer response time.

There were a few stumbling blocks with the integration process, but the Kenect team stayed on it until everyone on our staff was comfortable and the system was working the way we need it to work for our processes.

I personally like it a lot & our customer base is using it more and more with every passing day.

Ease of sending / receiving text based messages. The communication by Text messages are preferred by a lot of people in this day and age. the ability to include attachments is a perfect addition.

If this is a text message based communicator, You Need to implement use of Appropriate emojis as well. Our customer base uses them all the time in messages.

Use it everyday. Would be lost without in my day to day connectivity with my customers.

It helps me stay in contact with my customers in so many ways. estimates, pictures, billing. Customers have stated that it makes things easy on them as well.

I have no dislikes of this software at this time.

I feel it was a great choice for our business

It makes my job easier and I'm able to connect with customers when they may not be able to take a call and it also helps me keep up with my notes to know what the customer is looking for

I can't think of anything I don't like.

I love the ability to send constructed messages and especially deposits. Makes transferring information back and forth between sales extremely easy.

Sometimes I do have a few issues with it being "buggy". Sometimes likes to fail certain messages.

I think the best feature of this product is the push notifications for mobile. It also worked well with my apple watch so I never missed a message.

Updates could sometimes cause interuptions.

Client contact has improved.

I like that I can text a client and send reminders about depositions and appointments without have to interrupt them at work or while driving.

This program is alright ....I can usually find what I want with a few clicks. It could be a bit more easier to navigate...specific icons perhaps

I like it.

Kenect allows our Sales, Parts and Service Teams to keep in touch with customers from start to finish to after the sale. Ease of Upload for pictures and documents help with diagnosing issues and expediting transactions.

Glitchy once in a great while.

Easy way to update customers following repairs and stop phone tag.

I love that I can communicate with most customers how they are already comfortable communicating. No more sitting around and playing phone tag.

Don't always see messages if multiple team members are talking to a customer at once.

It has never been easier to text my clients!

Kenect is very simple to use and keep track of conversations!

We are able to communicate with our patient's immediately.

I really like that it is easy to use and that it helps in our day to day operations.

I don't like that I have to refresh my screen before new messages show up.

SATISFIED

ITS VERY EASY TO USE AND COMES DIRECTLY TO MY EMAIL AS A SALES LEAD

IT DOES NOT WORK WITH INTERNET EXPLORER- HAVE TO SWITCH TO GOOGLE CHROME