--- title: "LiveAgent Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveAgent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveAgent is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/liveagent-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) / LiveAgent Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/liveagent-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/liveagent-profile/alternatives/) # LiveAgent User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,780 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 1,268 reviews (71%) - 4 stars: 456 reviews (26%) - 3 stars: 49 reviews (3%) - 2 stars: 6 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes - Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. - Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox ### Most mentioned cons - Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. - the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. - The free plan is limited, the interface can feel slightly outdated, and advanced features require a paid upgrade. ## LiveAgent customer reviews Showing reviews 1-25 of 1,780 (page 1). ### Liveagentden - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. live chat tools, ticket management, affordability, and ability to manage multiple communication channels from one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust multi-channel ticket management and automation features. Good value compared to higher-priced competitors such as Zendesk and Intercom. #### Cons User interface can feel somewhat outdated compared to newer platforms. Some advanced features require higher-tier plans. #### Vendor response Thank you so much, Denis! We’re thrilled to hear that our multi-channel features and automations are hitting the mark, especially knowing how we stack up against the big industry names on value. We hear you on the interface and have passed your feedback to our product team. Good news on plans: AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan! - The LiveAgent team Replied October 2026 --- ### Atendimento ao cliente mais organizado e eficiente - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Minha experiência com o LiveAgent é positiva. A ferramenta facilita bastante a organização dos atendimentos e permite centralizar diferentes canais em um único ambiente. Os recursos de acompanhamento e distribuição das solicitações ajudam a equipe a manter os atendimentos mais organizados e evitar que demandas fiquem sem resposta. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fácil de usar, com boa organização dos atendimentos e recursos de atendimento multicanal. A centralização das mensagens facilita o acompanhamento das solicitações e melhora a produtividade da equipe. #### Cons Alguns recursos mais avançados podem exigir planos mais completos. A configuração inicial também pode demandar um pouco de tempo até que a equipe se adapte à ferramenta. #### Vendor response Hi, Thanks a lot for the great review! We’re delighted to know that LiveAgent’s multi-channel ticketing and central inbox are helping your team stay productive and organized. We hear you on the onboarding curve and plan tiers. Getting everything dialed in initially can take some time, but we’re always working on making setup smoother. If your team ever needs a hand optimizing advanced features or workflows, our support team is here to help. - The LiveAgent Team Replied October 2026 --- ### Makes our customer support easier to manage - Overall rating: 5/5 - Reviewer: Shivam A. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. #### Cons The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. #### Vendor response Thank you, Shivam! We are glad that chats, emails and tickets in one place help you reply faster. Your note about the crowded interface and onboarding for new team members is useful, and we have shared it with our product team. Our knowledge base and support team can help new colleagues get started. - The LiveAgent team Replied October 2026 --- ### Ok to start - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. #### Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. #### Vendor response Keith, we are truly sorry to hear that the automated responses were unreliable and that our support team failed to deliver the standard of service you needed. Providing inaccurate automated answers and leaving a customer without prompt, effective help is completely unacceptable to us. The AI Chatbot answers from the sources it is given, and our team would like to review your setup with you. If you are open to it, please contact our support and mention this review. - The LiveAgent team Replied October 2026 --- ### Fast, efficient and easy to navigate - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. #### Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. --- ### Limitations in Free Plan & UI Experience - Overall rating: 4/5 - Reviewer: Satvik D. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: a free trial · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I liked LiveAgent’s simple interface, all-in-one support features, and fast ticket handling, which made it easy to use for my project. #### Cons The free plan is limited, the interface can feel slightly outdated, and advanced features require a paid upgrade. --- ### Master of consolidated communication channels - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. #### Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. #### Vendor response Ridhima, thank you for the review. You're right that parts of the interface show their age. Routing rules are powerful but not self-explanatory, and in a large company they multiply quickly. If you tell us which scenario gave you the most trouble, our support team will go through it with you – often the same result can be reached with fewer, simpler rules. – Team LiveAgent Replied November 2026 --- ### LiveAgent Review: Pros, Cons, and Pricing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Farming - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. #### Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams #### Vendor response Thank you for the detailed review and for highlighting the value of the universal inbox and built-in call center. We have shared your notes on the interface, the mobile app and analytics with our product team. - The LiveAgent team Replied October 2026 --- ### Team collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. #### Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. --- ### All in one communication hub - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. #### Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. #### Vendor response Arpita, after more than two years with us you deserve a straight answer: you're not wrong about the look. Rules were built for precision, which is exactly why they feel rigid when real cases don't fit a condition – and it's one reason we've added AI agents that can work through tickets. If you'd like, we can look at your team's key rules together and see where that could help. – Team LiveAgent Replied November 2026 --- ### Best Helpdesk system available - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W #### Cons Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint #### Vendor response Jean-Paul, thank you for staying with us since 2016 – and for the line about citizens being surprised how quickly a government office can resolve things. That one made our day. Your point about changes is a fair one. When a team has worked a certain way for years, a change that appears without warning costs time and patience, even when it was meant as an improvement. Besides our release notes for cloud updates, we also send a product update newsletter about new features and changes. If these newsletters aren't reaching you and you'd like to receive them, just contact us at support@liveagent.com and we'll make sure you're subscribed. – Team LiveAgent Replied November 2026 --- ### We've been using LiveAgent for almost a decade now. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most versatile and modern customer support tool we have been using for more than a decade already! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years! #### Cons We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain --- ### High-value support tool with a few formatting hurdles - Overall rating: 5/5 - Reviewer: Robert M. - Industry: Telecommunications - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, LiveAgent has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. #### Cons The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. --- ### An effective and reliable Helpdesk solution that made our customer support more simplified. - Overall rating: 5/5 - Reviewer: ishant s. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. #### Cons Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. --- ### Live agent - Modern solution for our multichannel communication - Overall rating: 5/5 - Reviewer: Markéta N. - Industry: Retail - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We are very satisfied with LiveAgent overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. #### Cons We haven’t encountered any negatives with LiveAgent during our usage. The system fully meets our needs. #### Vendor response Hi Markéta, Thank you so much for the detailed review, we appreciate it a lot! We're beyond happy that you've been satisfied with LiveAgent thus far and that we can contribute to a smooth and efficient running of your your customer care operations! Thank you for your continuing support and remember that if you ever need assistance, you can reach us 24/7! :) - All the best, the LiveAgent team Replied July 2025 --- ### Dependable, Smooth Interface, with Room to Refine - Overall rating: 5/5 - Reviewer: Monica V. - Industry: Information Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. #### Cons What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. #### Vendor response Hi Monica, thank you very much for reviewing us and sharing your thoughts! We are glad that your experience with us is overwhelmingly positive and we're sorry for any smaller hiccups that you have experienced. You are more than welcome to contact our support team, available to you 24/7, and discuss with them the issue that you described in your review. I hope we'll be able to make your experience with us even smoother! :) - All the best, team LiveAgent Replied July 2025 --- ### Simple IS better. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Im going to suggest this platform where ever i go. There isn't a simpler software that could match LiveAgent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of liveagent as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket #9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields. #### Cons When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history. i dont like it. #### Vendor response Hi Bryan, thank you very much for your positive review! As you pointed out, a solution that offers a wide range of useful features without unnecessary complexity is often all a business really needs — and we're proud to offer just that: a full-featured, yet simple and effective platform. We're happy that it has been working well for you! Thank you also for the suggestion for improvement, we appreciate your feedback. If you ever need help with anything, please feel free to contact our support team anytime! - All the best, the LiveAgent team Replied July 2025 --- ### Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly - Overall rating: 5/5 - Reviewer: Shivbhadrasinh G. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. #### Cons The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. #### Vendor response Thank you for the detailed review – feedback from an agency running support for many stores is very valuable to us. If you noticed slowdowns during big sale events, please send us the dates and approximate times at support@liveagent.com so our team can look into it. We'd also like to know which per-client metrics you're missing in reporting. – Team LiveAgent Replied November 2026 --- ### LiveAgent...Yes! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Renewables & Environment - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am writing to share my positive experience with LiveAgent. I have found the platform to be an excellent, user-friendly product that has integrated well into our workflow. The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success. We appreciate the value this platform provides and look forward to continuing our use of the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate that everything is consolidated in one place, which eliminates the need to flip back and forth to locate items. #### Cons LiveAgent has remained the same for several years, and I believe it is time for an update and a facelift. #### Vendor response Joanne, thank you – we're glad LiveAgent still does the job well for you. You're right that the look hasn't changed much, even though quite a lot has changed underneath: this year we've added things like AI ticket summaries, transcription of recorded calls and automatic WhatsApp replies. But we understand that if the screen you open every morning looks the same as it did years ago, the product feels the same, and that's fair feedback for us to hear. – Team LiveAgent Replied November 2026 --- ### A strong customer support and data sharing tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. #### Cons The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. --- ### Best customer support and interaction tool for businesses - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have been one of the oldest user of liveagent because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. #### Cons Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. #### Vendor response Hi Vishal, Thank you for being such a loyal, long-time user! Yes, our current mobile apps don't match the depth or functionality of the web version, and we know there's significant work to do there. We’d love to know what specific features your team misses most on mobile; feel free to share your thoughts directly with our support team. Thanks again for sticking with us! - The LiveAgent Team Replied October 2026 --- ### "An effective and dependable customer support solution" - Overall rating: 5/5 - Reviewer: Sanket Y. - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. #### Cons The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. --- ### Make client service easier and build fidelity - Overall rating: 5/5 - Reviewer: Jordan M. - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sometimes, we receive inquiries through multiple channels such as email, chat, WhatsApp, and support calls simultaneously. This led to a state of panic, as we had to respond to each query separately and without having any record. Thanks to LiveAgent, we can have everything in one thread. We can now see how tickets are opened automatically and correctly directed to whom they belong. We can even enable automatic responses while we are on a break. It has completely changed the way we provide support; we can end our days without surprises or lost customers between applications. That is operational peace. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros LiveAgent is more than a chat or ticketing system; it’s an omnichannel hub that allows me to see everything in real time. I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports. We can provide support without having to deal with multiple media or the use of multiple tools. The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was complaining and I already had the answer ready. I have been able to resolve a claim more than once before it was filed. #### Cons The mobile app is simply not up to the desktop; at times I was out of the office feeling like I had important functions left without scope. #### Vendor response Hello Jordan, thank you so much for your review, we really appreciate it! It's a pleasure to hear that LiveAgent has been such a game changer to your customer care operations! :) Thank you also for your feedback regarding the mobile app. LiveAgent's full potential is best utilized in the desktop app, but we are providing the mobile app for the occasionally necessary on-the-go support. Your feedback has been noted and will be passed on to our product team. Once again, thank you very much for all the kind words! - Best, the LiveAgent team Replied August 2025 --- ### Quick and Helpful Support Made Simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using live chat in our business has really improved our customer support. It saves us a lot of time and helps us give quick and smooth support. At the same time we can talk to customers in a friendly and caring way so they feel valued. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since all our communication is in one place our team can reply faster and work better. LiveAgent makes it very easy to chat with customers in real time and solve their problems quickly. The canned responses are very useful especially during busy hours. #### Cons I have been using LiveAgent for many years, and it meets all my needs. I honestly do not have anything to dislike about it. --- ### LiveAgent - great chat agent - Overall rating: 5/5 - Reviewer: Joshua S. - Industry: Wholesale - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! LiveAgent has been a nice improvement for our company. It makes it easy to connect with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Way to connect with our customers on their terms, and chat is a nice method and LiveAgent does a good job to make that happen. #### Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. #### Vendor response Josh, thanks for the review – we're glad chat helps you reach customers on their terms. Fair point on the mobile app; it hasn't kept pace with the web version. If something specific gets in your way on your phone, we'd like to hear it. And in case it helps: if you're on iPhone and don't see chats, chat is switched off by default in the iOS app and needs to be turned on. – Team LiveAgent Replied November 2026 ---