WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving.

The aesthetics/frontend of the product can be improved.

Overall it started as an exciting project and opportunity, then as prices started going up, Wati started limiting what they're offering in each plan in order to get you to upgrade, and the worse for us is when we need help we just can't reach them any more. So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers. So if you wanna switch to a better competitor, you'll have to transition all your customers from one number to another.

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc. Chats are easy to manage, even though not as smooth of a UI as you're used to with WhatsApp.

Support has gone towards WORSE in the last 2 years since we're using it. We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically. You can't reach any live person at all lately, you're just sent in circles using chats. Then chats ask you to email them, which is not what you're paying for when you read 24/7 Live support.

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.

It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance

SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.

WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.

The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.

Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request). The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.

Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc. We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us

We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved

My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios.

The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.

Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Ease of Using API Platform, Perfect customer resolution platform, Easy User interface for even non technical person.

Could include more features in the future

Wati is really helpful to integrate and to have sales conversations with the client and also useful for customer support and managing customer data. Its easy to use and has good features like quick replies and automations

The Ui needs improvements and the chats before inactive in 24 hours.

We were charged even after we deleted our number from dashboard and stopped using, No option to opt out

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time. Our customers are happy with our support since a year.

The support team is really great. The sysem is really stable, they provide an app, excellent price good plans. Great features like bot and flow builder.

Extra agent cost is high, some companies will need more than just 5 agents.

We have a complete WA iteration of our product on WATI. love the application

It is easily integrable with no code based backend products like Xano.

The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date. Also excel extraction is very slow.

Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la renta de vehículos. Tenemos ubicaciones en todo el país, incluyendo las 4 ciudades mas importantes, por lo que ha sido extremadamente difícil mantener un buen servicio al cliente. Esto significaba asignar 8 diferentes números de WhatsApp, con el fin de responder las preguntas frecuentes de clientes locales y turistas, y coordinar sus reservaciones y planes de viaje. Realmente era imposible lograrlo, hasta que encontramos a WATI.

Sus funciones nos permitieron consolidar todo el servicio al cliente en un solo numero de teléfono, implementar un robot que asiste a nuestros clientes con sus procesos regulares, y los asigna al agente correspondiente cuando es necesario. Definitivamente, WATI nos ha ahorrado una gran cantidad de tiempo, mejoro la calidad de nuestro servicio al cliente, y eficiente todos nuestros procesos de forma general. Sin duda, recomendaría WATI a cualquier negocio sin importar su rubro o tamaño.

Me gustaría poder direccionar el inbox de Facebook y Instagram a WATI. Asi pudiese realmente centralizar todo el servicio al cliente, y no tendría que revisar ninguna otra plataforma aparte de Wati :)

Overall I like it as it helped my team to work more effienctly. It is a simple tool that I can keep all my clients' contacts and be able to reach them out in the future.

We can effectively maintain a pool of interested patients for long term (i..e retain their WhatsApp number for later promotions) Our team couldn't interact in team manner before as each of us need to have an individual number. Thus WATI helped us as we need team inbox for collaboration.

Some features like building auto reply in a flow is missing, and will be good to have in the future. But the auto-reply setup work good at the moment.

We are keep looking for WhatsApp solution in past years until using WATI, difficult on communicate with customers via WhatsApp has been solved, Automation features are super helpful on answer frequency question from customers, CS@WATI is nice, response inquiry quick and welcome of suggestion on improvement. WATI available on self phone (Android / IOS) are excellent

Able to use one number in touch with different clients around the world, good to maintain brand image, support mutual Log-in, focusing on WhatsApp solution, Simply, familiar dashboard, Reasonable cost, storage of conversation history, etc

still under developing, bugs appears sometimes ( response time of CS is quick ), each Template message being charged with no package plan, notification of receive message can be improved, Windows Based app should be consider

Creating automated chat bot flows are also easy. I have automated our entire bot flow within 2 days with no development or design costs.

The response times are getting longer for support ticket. It will be useful if they improve their filter feature on conversation, so that we can see more information.

I have to admit that I was skeptical at first when the company suggested we try WATI. I thought it would be too complicated and difficult to use. But it was so easy to integrate with the entire team and have a better communication, I am so glad we decided to give it a shot!

I was looking for an easy to use and easy to setup personal assistant and I found WATI. I was able to set up my account in less than than 72 hours, which is a huge plus for me. The interface is also very intuitive and user-friendly, which is great because I'm not the most tech savvy person out there.

The is nothing i least like about this software. All is meets my expectation.

Overall, they are extremely arrogant. Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good. We discovered it recently and asked them to remove it, they flatly refused.

Bulk outreach to Whatsapp contacts. Whatsapp automation responses.

Arrogance by WATI team. We had repeatedly asked for the backlink on the chat widget to be removed and the 1000 messaging credits to not expire. They did not budge, instead canceled the subscription without approval from us.

Superb. The overall experience is amazing

The automation feature is Amazing! The flows and everything makes it a USP over other competitors

Nothing I guess it's amazing I did not find any issue with it.

Very useful tool to manage a whatsapp business account remotely with various team members. With the user and team management, you can build the structure you need to adapt the solution to your business needs. We have managed to use a single whatsapp business number for 3 different purposes (customer service, sales and internal communication), just by assigning to the proper team and users. We are definitely saving a lot of time

The flexibility of the user management makes it a very adaptable solution for any kind of small/medium business. Also almost free of bugs, something surprising considering it is a quite young product

The UI needs some more work to improve the pages visually

wati takes extra payment from your pocket.in my facebook whastapp manager my billing amount is 200$ and wati is charged my 280$ please my monthly account fees. WATI ACTUALLY TAKES 40-50% EXTRA PAYMENT ON YOUR ACTUAL USAGE.WHICH IS A HUGE AMOUNT WHICH ARE TAKING BY THIS MALPRACTICE.THEY WILL NOT ANDWER ABOUT THIS ANYWHERE.FRAUD COMPANY

there on boarding is good thats it. once you pay them your money the are gone

their support is worst in the industry and this people are fraud

1, Quick Setup 2, Product 3, User interface 4, Pricing 5, Customer support 6, Integration with 3rd party apps 7, Solutions The very easiest product for Business

Competitors may dislike wati for such a beautiful product.

The ease of the dashboard and how simple it is to use compared to other software. Super quick Support team and our Account Manager has been really helpful. Overall a great software

We haven't faced any cons as such about the software.

Great experience!

Easy to setup and use API. Great value for the money!!

Could have better customer metrics and database.

It's easy to use and inexpensive. I'll surely use recommend to my colleagues.

I didn't find any cons in using this service.