The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us.

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement.

Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA

Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app

The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment. The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system. On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Having to re-create successful pilot projects from UAT to the Live site is a frustration! Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further. The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

We have fully automated periodic review of documents and have successfully and easily integrated newly acquired sites into our Quality Management system utilizing the bulk upload and automatic approval features. We are staying compliant with competency testing through use of the training module which tracks required, completed, and incomplete training and allows expiry of training each year. Qualtrax support is always great, very response, and able to provide admin level users with great support through user forums and resource documents. We are also able to troubleshoot our own on-prem instance through access to error logs.

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Comprehensive and customizable system. It does well what it's supposed to do.

Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well.

User interface is dated and sometimes software is not the most intuitive to use.

The software has various modules and is configurable to your liking. You can customise the workflow to your preferences and have the ability to build forms and templates yourself. It also has an easy access management module. You can also set up workflows for stages with different actions depending on the workflow you need.

The software lacks a proper reporting application for operational staff. In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.

Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving our closure rate for CAPAs and meeting of target dates for document review and training. We have also dramatically reduced paper consumption and storage space required.

Use of target dates and automated reminders, ability to control documents and manage assets

Audit trail for changes to records such as assets would be helpful. Some limitation on fields available

QPulse is a relatively easy tool to master and allows for time bound and automated action tracking. CAPAs can be easily allocated post audit, customer feedback is easy to capture, audits are straightforward to plan and complete.

Easy to keep track of actions, allocate actors and ensure actions.

Can take time to get users up to speed on occasions.

Availability of different quality modules.

Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record.

Q-Pulse is user friendly, intuitive and easy to navigate. It provides the functionality required to manage documents, audits and assets easily.

I think the training module could be improved. I find it is a little more difficult to use. It would be good it competency matrices could be exported in a more useful format.

We didn’t have quality management software prior to this purchase so I don’t have much to compare it to, but I really like having the software. It seems to really help us keep track of everything.

I like having all of our quality documents and policies in one place. I don’t have to search different places on the network to find what I am looking for, and I like the search feature.

It has a steep learning curve and takes a bit to get used to and figure out how to use.

Better functionality from previous QMS system. Ability to work across sites and still have access to system.

Unable to upload multiple documents at the same time with set template/duplicates. Have to do one at a time which meant transfer from previous quality management system was difficult.

As anyone who has worked with Software knows, software is only half of the package. Customer support, and service comprises the other half. As much as I love the Qualtrax Software, it’s the support and employees that make your company. Every single person I have interacted with has been not only helpful, and friendly, but genuinely kind. The support we have received is stellar and I would recommend Qualtrax for that aspect alone. The site for customers to submit desired features for possible implementation tells me that you take the needs of your customers seriously; that you value our suggestions and needs, which is rare in a company. Usually companies will say they want your feedback but it’s all talk. What you have done to engage your customers in the development process is impressive. Not only did you set the site up you give us feedback on the status of our suggestions. I am truly impressed by your company as a whole. The employees that have worked to help us over the years with setup, updates, renewals and issues have been amazing, I can’t thank them enough.

The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this.

There are some features in regards to the workflows that fall short of allowing us to be truly compliant.

Its a good system that our staff are used to. it helps me perform my job and allows us to provide the evidence and assurance we need and expect from a QMS. parts should be improved but its still a vitaluable tool we use every day and one my organstion could not live without. (please just take some time to listen to us).

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management.

It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging.

Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly.

Excellent! The customer service is the best I've ever had with any vendor and they always respond to my emails/calls very quickly. I was in the middle of an assessment once and could not figure out a problem. I sent an S.O.S to Qualtrax and within minutes I got a phone call back and someone on the other end helping me.

Implementing Qualtrax allowed my quality system to be paperless. Processes, sign-offs, authorizations, checks/balances, etc. can all be done through the system from cradle to grave without generating a single piece of paper. Another great thing about Qualtrax is the flexibility of its licenses. As a business that does not generate revenue, it's not possible to get a copy of everything per user so the ability to switch the licenses around and allow them to be used when needed is extremely helpful from a budget standpoint.

I am a needy customer who's knowledge and usage of the system is relatively advanced; so there are features that I would like the system to have to help facilitate my work as a Manager and Administrator. However, sometimes my "wishes" aren't in high demand by the rest of the community so I have to wait.

We used to spend so much time chasing paper, scanning, emailing, and storing documents on multiple places on our LAN. Qualtrax has largely eliminated this clerical work so our laboratory's Quality Assurance Unit can spend more time on continuous improvement. We have been using Qualtrax since 2013 and it has really improved communication and effectiveness of processes in our laboratory.

Documents (and document review and approvals), trainings, and workflow processes are centralized, trackable, reportable, and viewable by the staff that need to see them. Ease of use with an intuitive interface. Cloud based system allows us to access our documents and workflows while in the field or telecommuting. Multiple permissions allow for great flexibility with what users and user groups can and cannot access in the system. They have the best support of any vendor I have ever worked with.

Sometimes reports need to be exported to Excel to make them look better on a page, but that is because we are using Qualtrax to record a large amount of data and it is a really minor issue for us.

Simple to use, simple to set-up, simple to train and simple to administrate. Its very functional and configurable and is well supported by Qualsys. It is also delivers some considerable time savings in areas such as auditing and action management. The system automates many of the administrative tasks and provides some excellent real time reporting.

Some of the modules somehow feel less superior to document management module. They are clearly well developed but it clear that the system began with document management and the evolved into other areas.

Our complaints procedure is definitely a smoother process with all the information held in one place with the ability to extract management information, including visual graphs, to show trend analysis. Our SLA process is now much easier with a standardised form giving no options for interpretation by the supplier on what information is needed.

easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use.

The portal can be slow at times due to busy usage, but not excessively so.

It has improved our training record documentation and makes it easier to access data during audits

It met our requirements relating to various ISO standards i.e 14001, 9001 and IATF 16949 with respect to training and document control

The lack of ability to transfer information from UAT site to live site meaning work has to be repeated

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use

Qualtrax is an invaluable asset for maintaining our document control and process management. It allowed us to be better prepared for an audit to maintain our compliance within the environmental laboratory accreditation standards. The Qualtrax Onsite Trainer was awesome and ensured that we were confident in using the software. He also helped us expand our tracking capabilities and elevate our compliance system from file cabinets and share drives to a high level, extremely organized compliance system that is all in one location.

*Easy installation with built in templates *Easy to train staff on how to use software *Audit preparation features built in (Document management, Process management Testing and Training, etc.) *Help Window opens in a separate window so you can view the steps while simultaneously working within your Qualtrax system *Can share templates with other Qualtrax users

*Work flows can be a little confusing at first (but the Customer Support Team will assist you with tailoring the workflow templates to your specific needs)

The ease of use, document management, workflows, and most recently the hosted server. I've essentially converted the laboratory documentation from hard copies to all electronic. This has played a significant role in the success of our 17025 accreditation.

I would say early on I did not care for the document compare module we purchased. Fortunately, we are no longer charged for it. I would like to see better customization of how the workflow reports are in Qualtrax. The ability to export them is nice, but if one were able to adjust column widths within the software that would be great.

My company has purchased the EQMS system and we have gone for a number of the modules including Training Manager and Audit Manager, which I use on a regular basis. The system has made my job much easier and all my documents are now easy to access and easy to maintain. The training records are simple to review and update, the matrix review brings everything together in an easy to view format which can also be downloaded into Excel files. The Audit Manager is easy to use, specific audit can be designed and these are carried out on a tablet, photos and other evidence are easy to collect during the audit. The download feature is excellent and saves valuable time when writing the final report. The setting up takes a bit of time, but it's worth it and we have received excellent support from Qualsys throughout the setting up of the system.

Easy to use for lots of information

Setting up

The audit trail that the product leaves for every issue, large and small, not only improves the process of completing audits, but also allows analysis and improvement of the company processes and procedures.

The visual interface is not completely intuitive. Lots of nested folder structures, workflows and pop ups are difficult the navigate.