All Showpad Reviews
1-25 of 27 Reviews
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Michael
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Worth your budget!
We were using Sharepoint before which is not great for needing to understand which assets from marketing are of value and those of which are most popular with prospects. That insight is really beneficial to the marketing team. From an Enablement and onboarding perspective, this platform is quite comprehensive while being user-friendly for your day-to-day account executive to do their job successfully.
PROSThe product is simple to get a grip of and whenever I've found something puzzling, the support documentation, video recordings and screenshots have been extensive. Not the mention the direct availability of a customer success/support function has been essential to getting the most out of the platform.
CONSA bit more on version controlling would be nice rather than a complete wipe of the existing version with a direct replacement on the asset. The ability to mass assign permissions from the upload window or the ability to adjust the OOTB permissions that default on any newly uploaded assets would be a nice to have.
Reasons for switching to Showpad
Was not Admin friendly, left by the wayside with no real owner made the platform to cumbersome to adopt and adapt to changing hands.
Melvin
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
A Solid Solution for Content Management and Selling Success
Overall Showpad has been an extreme positive for our company. We have alleviated a significant portion of our content issues across our sales and marketing teams. Folks are now much better equipped to learn about, find new, and share out content in their day-to-day. Marketing receives far less basic inquiries and is now able to better focus on providing more successful content instead of just trying to meet initial needs or do one offs that do not benefit the broader team. We are very happy with the Showpad team and tool so far!
PROSShowpad won our selection process primarily for its ease of use. I handle all new users and nearly all admin work. I don't need to do much to onboard folks as they are able to quickly pick up the tool and get to using it. Love shared spaces and how collaborative they can be. We also really love the pages functionality and extending it's use cases to use for events and more. Content organization is also great in the tool and there are plenty of ways to make it work well for the team. Appreciate the degree of automation which allows me to easily get greater visibility into assets that used to be so much harder to find.
CONSReporting needs more work. Need better insights and some easier navigation through the available data, particularly for who is viewing stuff outside of the company.
Reason for choosing Showpad
Ease and use and price-to-value.
Reasons for switching to Showpad
Did not meet business needs. Was also just as expensive as Showpad but with way less to offer.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
Solid sales enablement software, needs improvements for administrators
Showpad does what it promises and provides Sales and Account Management teams with access to customer-facing documentation they can share with customers. Acts a source of truth for content.It is not easy to maintain from an admin perspective if you have large amounts of courses and content. Reporting is available but the UI is not intuitive.
PROSFrom the perspective of end users is a powerful tool for your sales org if your company has a strong Sales Enablement process like ours.
CONSAs an admin, organizing the content is sometimes difficult and unclear. There are other limitations that are bothersome for example syncing our Google Drive to Showpad is not optimal and requires a lot of steps. I wish there was a way to sync Google Sheets automatically.
Olivia
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Extremely Important and Effective
Prior to Showpad, we only had Google Drive, which was hard to manage versions of and see what the team utilized. Now, we are able to provide valuable data to share with the marketing team and ensure content that is most shared/viewed is up-to-date.
PROSAs an admin, it is easy to upload collateral and ensure each document has the accurate tags, information associated. The integration with Google Drive made it extremely easy to get up and running, and the support we received aided in shortening the time to launch. Now, with the team on board and using the tool multiple times a week, I receive data back on what the team utilizes frequently, I am aware of my power users and those who need additional training or information on how to use the tool. In addition, the Shared Spaces is a huge hit for our team. Originally, it was an aspect we didn't push out as we weren't sure how effective it would be. Now, we have most reps producing at a minimum of 5 shared spaces and many reps believe it has helped them in closing business.
CONSShowpad is always sharing product release information and right now there isn't much I dislike regarding Showpad. It has helped our organization a lot.
Reason for choosing Showpad
Cost and ease of implementation. Showpad was less expensive, but easier to implement with our tech stack.
Stepan
Medical Devices, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Showpad in Medical Device industry
Sales team is using the tool during customer visits to present some marketing materials during the visit and also to provide follow-up, sending the files or collections to the customer. Also, we are using Showpad for email sendings (with pre-designed email templates, that sales team could quickly customize and send under their name and have engagement report for each email). Finally, we are using Showpad for some internal activities - campaigns, educational events (without using the Coach functionality), podcasts e.t.c.
PROSIntuitive interface, flexible layouts, powerful tracking. Extremely smart search capabilities.
CONSThere are some areas to improve in email template customization, announcement design. Nice to have customizable reporting filters (with an opportunity to save them).
Reasons for switching to Showpad
Pitcher was much less intuitive, requiring way more maintenance and with pretty weak metrics and insights. Also, customer support was below expectations.
Rod
Verified reviewer
Food Production, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Showpad as a Customer Facing Presentation Tool
Showpad acts as a seamless presentation tool and document archive for us. Allowing us to share marketing and operational content with the customer on both Windows and iOS devices. The fact that all of the Content is located on the Device also allows for very fast response times, particularly with video files.
PROSThe Platform allows the uploaded of nearly all file formats for sharing, Presentation Creation, and Customer Presentations. Utilizing a file format system for content similar to a computer, documents can be "tagged" to appear in multiple locations within the Experience.
CONSWhile the tool is primarily for presentations, it would be useful if the platform allowed you the ability to better edit and work on certain file formats such as .doc, ,PPT, .xls etc.
eleonora
Building Materials, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Lapitec
the ease of use, the opportunity to update content very easily. I really like that the layout is customizable
CONSthe fact that if I administrator is updating to the users it crashes the usage to the app
Samuel
Medical Devices, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Excellent user experience and support
Content management, internal and external communication. Realizing benefits of keeping content up to date and finding gaps.
PROSFeatures: iPad app, advanced experiences, smart folders and tagging. Company: Fantastic support team and ongoing development adding customer input to the list!
CONSIntegration with Marketo and Sharepoint proved a challenge to achieve.
Simone
Food & Beverages, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Opinion about showpad
Good! Just trying it out more, and then it becomes easier and easier. Furthermore, Showpad will be filled with more interesting documents when using it more often.
PROSNice overview of your own products. Implementation of movies possible and links to other files on the pages.
CONSA good structure is needed beforehand, so we didn't have a good start and it was a big mess. Furthermore, it takes some before you know on which way documents can be shared with customers on the best and most easy way.
Reason for choosing Showpad
I didn't choose it, it was the headoffice who chose it.
David
Biotechnology, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
FUNCTIONALITY
2
Reviewed July 2023
It's ok but the tracking is pretty clunky
I like how you make content collections, when experiences are set up right apparently its fantastic but we haven't really had it deployed properly.
CONSThe tracking doesn't cc you in sent emails or can integrate in Microsoft dynamics so information sent to customers is missing and it's very difficult to record it in a CRM
Reasons for switching to Showpad
Was decided at a corporate level
Nick
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2023
A good UX as a user, but limitations as an admin
Over all it gets the job done even if on the admin side, we've had to find work around quite a few times. However, the customer service and support have been excellent and they've supported us in establishing/looking for these work around and we felt accompanied all along.
PROSIt is really easyy to use and navigate as a user as the UI is rather clean and intuitive.
CONSFrom the admin side, there is a lot of features/capabilities missing that to us seem trivial (e.g. it shows when an asset is used in a course, but not if it's used on a page, making it hard to keep the content up to date).
Laura
Education Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2023
Improving usage
we are trying to get up-to-date marketing materials out to our Sales team as quickly and efficiently as possible. Because our Sales team is often "drinking from the fire hose" they sometimes need to be spoon fed the content rather than go looking for it themselves. The search function does not work well so if users aren't familiar with how the content is organized, they really struggle to find things. Weekly announcements have been really helpful to keep them abreast of new & updated materials. We are excited to start using pages to provide a framework/context around how to use the materials in Showpad for various use cases.
PROSIt's easy to add (and update) content to Showpad
CONSthe search tool doesn't work well so if you don't know exactly what you are looking for (and sometimes if you do) you might have a hard time finding it.I think it can also be hard to manage version control when people are uploading their own versions of documents to collections/experiences/buckets/sections they create themselves
Dustin
Mechanical or Industrial Engineering, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Effective Marketing to Sales Communication
It's made communication with our sales team much easier and effective. Also, it's allowed us to get up content more quickly than even adding it to our own website. Overall, Showpad has been a game changer for my company.
PROSShowpad is a great place for my entire sales team to know where they can find our entire portfolio of content. And if a piece of content isn't there, they know we have a gap in our information and can submit a request to our team.
CONSNot much, we really like just about everything Showpad has to offer.
Lauren
Medical Devices, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Great features, easily adopted, and fantastic support resources.
Showpad helps our marketing teams to categorise their content and direct the field force/customer facing team to the right tools and resources they need to be using in customer conversations. The platform also helps us with version control and ensuring our field force are using the most up to date version of the document.
PROSThe support resources in the help centre. I love that you can select the device that you are working on, and that there are written instructions as well as a video to support.
CONSI think that the reporting features can be a tad confusing. When trying to pull reports and stats on external customers, I often find that Showpad is referring to 'customers' as internal Showpad users such as the Sales force, rather than the end user/ external customer that I am seeking.
Wout
Medical Devices, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Showpad staying well ahead of its competitors
My overall experience with Showpad is pretty great, we have not received any negative feedback from the salesreps which is usually a great sigh as most of the times you only hear from them when something does not work :)
PROSWhat I like most about Showpad is the smoothness of it all. I am also familiar with other content management systems which often have errors, are outdated or don't react / load content as quickly.
CONSFrom a content management perspective to give you a specific example, I am having trouble relocating files from one folder to another within the experience builder. Perhaps this is due to my lack of understanding but it seems I need to remove the file from the folder location and drag it in again from the content library.
Reason for choosing Showpad
The BU within Merit that uses Showpad was already well established with this application and felt it was superior to alternative options.
Tiffany
Building Materials, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Can't live without Showpad
We have been using Showpad for a few years and it is always getting better. The functionality is top notch and continuously evolving to be ahead of needs and demands. The support from Showpad is one of the best, they keep you updated and top of mind. Showpad is extremely easy to use with easy to understand icons and simple steps.
PROSThe ease of use, the evolving functionality, the ability to have content at fingertips easily and of course the ability to analyze the use of the content used or not used.
Vendor Response
Tiffany, thank you for reviewing Showpad. Your feedback is greatly appreciated. It's always wonderful to hear how much our customers love using Showpad, and we look forward to continue working with Rockfon into the future. The Showpad Team
Replied March 2017
Andrew
Hospital & Health Care, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great functionality as a Learning Management System
The options to use Course vs Learning Path Development has been an excellent way to manage content and the way users access it. The Experience aspect has been an incredibly interesting feature to include in our training. It allows users to access reference material in a more targeting manner by using a "decision tree" style along with content tags.
CONSThe reporting capabilities are not the most advanced as compiling statistics for SCORM courses and external knowledge checks is somewhat cumbersome. I'd like to see more development in how the SCORM modules can be added and accessed.
Django
Verified reviewer
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Sales & Marketing
Der Grund, warum wir uns damals für Showpad entschieden haben, ist simpel: Wir wollten das Onboarding unserer Kollegen erleichtern und gleichzeitig die Zusammenarbeit zwischen den Teams wie Sales und Marketing intensivieren, um insgesamt mehr Umsatz zu generieren. Das Hauptproblem, dem wir als Vertriebler gegenüberstehen, ist, dass das Marketing-Team oft nicht versteht, wie wir uns präsentieren und verkaufen, und umgekehrt gilt dasselbe. Showpad hat es geschafft, diese Kluft zu überbrücken.
CONSDie Plattform war einmal bei uns down - war aber nicht schlimm.
Jean-Francois
Verified reviewer
Construction, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2020
Powerful
I use it to share information with customer, to present on my iPad. You can see how many times they look at the documents, if they share it. Powerful tools to know when to follow up whit custom
PROSKeep track of who opened what when you are sharing documents or Quote, easy to create collections that you can share with customers.
CONSIf you what to share with 10 persons and know who opened the file, you need to create 10 links and it’s time consuming. Otherwise you won’t keep track of who opened it.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2019
Really Good software!
I would recommend this software to people who are looking for a way to manage their content, and looking for a way to make seamless support for multiple departments.
PROSThe ability to add and manage content is very easy to do. Also being able to create experiences is very helpful. It allows for our sales team to use it out in the field with our customers.
CONSThe software is European so it can be a bit difficult to get some customer support if you are US based. They do their best, but the time zone is tricky at times.
Kelvin
Medical Devices, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Showpad is a Great Tool for Content Management for Sales and Marketing
Overall, our experience has been solid. They are constantly updating and making improvements for the user end, and their support team has been very helpful.
PROSI've been using Showpad for 2 years, enabling Sales to capture and connect with leads, customers, and KPIs through content management deliverables. We like how easy it is to use, the tools offered, and the customer support.
CONSThere is not many things to not like about Showpad. The interface is use to use, albeit, a bit boring with its dashboard.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2021
Great Sales Enablement and Enterprise Selling Tool
My overall experience has been excellent. It was very easy to use and our customer/leads really appreciate the ability to access resources on their own schedules.
PROSI love the ability to create shared spaces that can be accessed by our leads anytime, anywhere. Since our marketing and enablement teams keep the content up to date and stocked with helpful resources, it makes this aspect of selling much easier than it was at prior companies.
CONSAt this point, there really hasn't been much that I haven't liked.
Mary Kate
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Makes content easy to find for front-lines teams
Overall experience is great, good account management, great support, etc.
PROSEasy to set up in the back end. We migrated from another sales enablement tool, and I was worried it was going to require a lot of heavy lifting to move everything into this tool, but bulk tagging and uploading made it fairly quick - especially considering we have content in 8+ languages and multiple products in different regions.
CONSCan't bulk send content from the software and get the same amount of analytics.
Ashley
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Awesome sales and marketing tool
Showpad has been a game changer for our company, it offers us a one-stop shop of all marketing collateral and as an app is available to all our sales reps on the go, 24/7. I love that we only have to manage content in one place, and making updates is super simple. The announcements allow you to alert all Showpad users to any updated or new content and the tracking gives you visibility into your most active users and your most used content. Showpad is a valuable asset to our company and I highly recommend it!
PROSEase of use, mobile and desktop applications, real time updates, ability to make notes and send follow up once connected to WiFi.
CONSI'd like my Channel icons to be editable so they are more clearly identified by my sales reps, the tiles all look very similar and I'd like to define what they look like.
Vendor Response
Ashley, thank you for reviewing Showpad. Your feedback is greatly appreciated. It's always wonderful to hear how much our customers love using Showpad, and we look forward to continue working with Argen into the future. The Showpad Team
Replied March 2017
Linly
Hospital & Health Care, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
Great sales content management tool
Showpad helps us easily manage and share content with the field.
CONSThe search function could be improved and more intelligent. It is sometimes hard to find the right files if you don't know the exact naming.