I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful. In all my dealings with the VisualSP staff I have experienced nothing but responsiveness, technical expertise, helpfulness, and a willingness to make each implementation successful. It is the quality of their people that makes all the difference.

The implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward. It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure. VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise. It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users.

The implementation of VisualSP can be tricky for those who have not done it before. Luckily their support team is fantastic.

My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP!

VisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week. They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally. Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution. The value of this software and company is priceless. VisualSP has set the bar very, very high. Bravo!

Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway.

IN context help is a very helpful feature for end users.

I have no specific concerns about this product. This work great with SharePoint.

My experience with VisualSP just keeps getting better and better. They really work on customer satisfaction and want your company to succeed with using its solution. They offer monthly customer roundtables where they show new updates, and get feedback from customers on what they would like to see improved or added to the product. They offer monthly webinars for users to learn more about various applications or user functions. Recently they added free monthly account reviews where they go over your VisualSP stats and work with you to reach your goals. The value for the money keeps adding up year after year.

VisualSP allows my users to get the contextual help they need at a simple click of a button. Being able to display help items based on the section of the application they are using simplifies the help process. I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs. This software is so customizable and flexible you can do pretty much anything you need with it.

Nothing so far. If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product. I have no complaints.

Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective.

As a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results. You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution.

I don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful.

VisualSP will help reduce the cost of time spent supporting users within Microsoft 365, being able to use the resource else where to improve other services in the organisation is a plus!

Being able to get support throughout all the Microsoft 365 services because the tool follows you everywhere you go is a great idea! This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal.

I cannot fault VisualSP in any way, because every time I had a request to improve the tool for the Organisation, the VisualSP has always proposed a solution that resolves any situation I had, so kudos the Dev Team!

The service we have received from the VSP team has been second to none. From our initial conversations with [SENSITIVE CONTENT] through to calls with [SENSITIVE CONTENT] and hand off to [SENSITIVE CONTENT], the interactions have been well prepared, professional, supportine and very enjoyable.

Set up of the product is straight forward. The service we receive is excellent, the performance of the product is good, there are no noticible delays in SP pages loading when using the tool. We've started to use custom help files recently, this is an additional bonus to the core product and one which we didn't fully realise the value of until recently.

We experiencved a few issues when running the wizard deployment tool and had to resort to powershell instead, but that was not a major issue.

Initial Integration with Dynamics is easy to install as it is simply a plug-in on the browser. Contextual and Onboarding-specific help items are great. It's also not intrusive to the Dynamics user experience.

Content creation interface options could be a little smaller, but I may just need to zoom out of my browser. Being able to pin the window and Help Items would be helpful so you don't have to keep closing out of the Help Item to complete a step.

Training content is displayed as per context and it is accessible in the same application.

We didn't purchase premium license, so in case of changes in any help configuration I had to manually import them in all site collections

Great companion to continue to learn new features and find right help as I need it!

I love how the guide remains hidden until I click on it and then provides me relevant learning materials as I continue to use the app. The content is organized really well with most relevant content on top and others easily found via search

I hope the VisualSP guide can have content for more apps that may not be generally used but that we utilize in our day to day tasks.

• Pleasant cooperation at any time • Open to develop the product further with ideas from the customer e.g. ShrePoint webpart • Very fast and great support even though we are not working in the same time zone • VisualSP is more than just a supplier, it is a partner

I like that the solution can be used in so many ways. Below you'll find some of my highlights: - Replace the Microsoft help icon (?) in the browser by our customized VisualSP help icon. - Available as an extention, inline help and webpart. Thus search options are available from "googling" down to the one right way to approach the issue - Create different types of help items (e.g. connect existing help item via URL, create your own content, ...) - Create help items in several languages which are connected to each other (same item ID). This makes life of an admin so much easier. - Copy the already created help item and assign it to a different app. I often face the challenge that a help item can be used in the SharePoint environment but also for Teams. The introduction of this function was game-changing!

Nothing to mention here. We are very glad that we chose VisualSP.

For the price, Visual SP has A LOT of good features. It is easy to get ahold of the customer service, and work through issues or learn how to better use the app.

It is a great tool for looping people into SharePoint. Whether they're power users or beginners, they can benefit from Visual SP. It also prevents me (the sole SharePoint Admin) from having to repeatedly answer the same question/comment.

It is a little bit clunky. It took some poking around to get the banners/announcements to appear where I needed them. A bit of it was probably user inexperience.

We've had very good experiences with VisualSP.

The team at VisualSP is very helpful and makes themselves easily available to assist. The software is intuitive.

Not so much to do with the product, but the training space is so broad with so many teams involved and so many products available, that it's hard to get buy in.

Smooth, easy to use. Highly recommend.

This plug-in allows me to easily navigate and find what I need, when I need it!

Honestly, I do not dislike anything about this software.

The training module is the most useful for our organization

Really nothing I can think of here. The software works great, the chrome extension is very useful

Great overall experience.

Easy for all staff to download this plug-in. Very clear-cut instructions really helped us all and after that, it helped us onboard to other software.

Nothing to dislike about VisualSP for myself or my colleagues.

It’s contextual help - that’s where this product adds value to my org. It helps the team continue working and learning.

Can’t think of any - just keep adding more content like you do.

Easy to use and navigate, content is top quality

Tthe platform is really helpful, always available, and allows me to be more self sufficient

Can't think of anything, it all looks good to me

I love the fact that I have the information at my fingertips at all times

More free content on the app would be even better

Excellent experience with Visual SP. What I like most is It's an easy-to-use and full-featured user support platform that is built to help employees be more productive.

Well, I haven't seen any missing features yet.

This product helps tremendously with user adoption and shortens training time

I love the fact that the content can be customized

I honestly didn’t find anything missing! Loved all features!