All Quotaguard Reviews
1-25 of 25 Reviews
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Nicholas
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Exceptional Customer Service
This service integrates super easily with Heroku, which is what we use for this particular deployment. Their customer service is also second to none -- I couldn't ask for a more friendly and responsive experience.
CONSThe dashboard could benefit from some more granularity in terms of bandwidth usage.
Vendor Response
Thanks for the kind words and I agree, our dashboard could use a bit more granularity WRT the different logging scenarios people need to help dig into their traffic patterns. We're working on it and your feedback helps light a bit of a fire to get it out the door ASAP.
Replied January 2021
Tommy
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Better than Fixie Socks
We had a lot of trouble getting a ruby rails app connecting to an external database that required a static IP address. We tried Fixie Socks because they said they offered TCP support for databases but their implementation did not work for ruby database drivers. I spent an entire afternoon trying to get Fixie Socks to work with no luck. Once I switched over to Quotaguard I had my configuration working as expected within the hour.
PROSTHe static IP proxy worked right away as intended. We had some issues figuring out some setup but that was more of a Heroku problem than anything else, as soon as we reached out to Quotaguard's support team we had our issues resolved within the hour.
CONSI would hope to find better documentation for database connections. When I googled how to connect a ruby rails app to a proxy for database connections the only results that came back were regarding HTTP connections and not TCP connections for databases.
Reason for choosing Quotaguard
We found a stack overflow post saying they were able to get a setup similar to ours working and it was the only article on the internet that did what we wanted. All the other posts gave bad advice like "open up your whitelist to the whole internet" or "whitelist all of AWS's IPs."
Reasons for switching to Quotaguard
Fixie socks had poor documentation and connecting to a database with ruby database drivers was literally not documented anywhere on the internet.
Vendor Response
Thanks for the in depth review and I'm happy we were able to get this to work for you. Documentation is something we're working on with a large focus right now to try and outline how to do connections to a high number of different endpoints via a number of different protocols. We'll keep at it so it's easier for everyone in the future!
Replied April 2021
Sejal
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed October 2021
I liked it, but lacks documentation
Overall a good experince
PROSEase of use. No code changed required. other products at same price requires change in code and its tedious to get started. QG dashboard is good as it not much jazzy but includes all required info. Support is great.
CONSDocumentation seems to be old to be, many things that I came to know in support phase is not mentioned in doc. Eg: how do I tunnel basic rails features like rack console etc. I had downloaded qgtunel file that needs to place at root directory of app, but did not knew it needs renaming to .qgtunnel
Reason for choosing Quotaguard
Ease of tunneling without making code changes.
Reasons for switching to Quotaguard
Getting started process
Vendor Response
Thanks for the great review and docs are always constantly being upgraded as we continue to improve the service.Thanks again for writing in with your specific questions so we could get you up and running!
Replied October 2021
Gayle
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Great Product & Customer Service
Before I found QuotaGuard, I had tried to use Fixie Socks. However, I couldn't get it to work even after downloading a separate library that they recommend (fixie-wrench). So I was relieved to find QuotaGuard. The QuotaGuard team clearly cares about their product and their customers. I enjoyed my interactions with them, and their product seems reliable so far. Overall a solid choice for Heroku/MongoDB Atlas builds.
PROSThe product is straightforward in its design and it worked well with my use case on Heroku/MongoDB Atlas. It enabled me to set up static IP addresses for additional database security, and it distributes traffic between them. I was able to easily add the IP addresses to MongoDB Atlas.
CONSMy use case was slightly different than the one described in their documentation, so I got stuck while setting it up. Fortunately, the team was prompt to respond when I reached out to customer service, and they worked with me directly to find the solution. It was a refreshing experience, and I haven't had any issues since.
Michael
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Customer support is amazing
Amazing that it exists painful that I did not know how to setup, I was about near ready to take a linux course to try to figure out how to get it working on my own. the instructions concerning ```bin/qgtunnel [application]``` should be made very apparent in the web docs
PROSThey reach out to you and hold your hand through the whole step of the process
CONSIt was impossible to try to setup say if you wanted an application itself to send XHR through the tunnel, not just in certain parts of the code. you must come up with a name other than vendor for your dependencies because Ruby stores its packages in a vendor/bundle directory , of which .gitiginore files gladly ignore, I would recommend to mention this in errors simply that the folder is missing place in project root, but first importantly change the vendor name to say qg-vendor, vendor is somthing that Ruby a programming language uses, quotaGuard is just a small library
Reason for choosing Quotaguard
Help they get back to you right away
Vendor Response
Thanks for the great feedback. We'll add these notes to our directions to help people in the future working on the same setup as you completed too.
Replied July 2021
Ben
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Worth every penny
Working with QuotaGuard has been great. They have responsive customer service and have given immediate, thorough and technical solutions to all of our questions.
PROSQuotaGuard enables us to provide connections from Heroku to our customers over a set of static IP addresses. This is a must-have feature for some customers and we would not be able to win their business without QG!
CONSThere are no drawbacks to using QG.
Reason for choosing Quotaguard
QuotaGuard's pricing was more reasonable and they made it much simpler to integrate their proxy into our software.
Vendor Response
Thanks Ben! Great feedback and a huge help for everyone.
Replied August 2022
Craig
Music, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy to set up, and does everything we need
Provided us with a set of static IPs that we use for content delivery (to service providers that require a list of approved senders), and enabled root level domains with Heroku + GoDaddy. The customer service is probably the best feature though as we receive fantastic support from [SENSITIVE CONTENT]
CONSThe Heroku dashboard could do with a sprucing up, but apart from that I don't really have much to complain about.
Vendor Response
Thanks again for working with us, happy to hear everything worked out well too. Happy Tunneling!
Replied December 2022
Gary
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Quotaguard's Amazing Customer Service
Quotaguard has amazing customer service. Some of the best I've interacted with for B2B companies. Whenever there are snags or setup issues, their support answers emails quickly and hops on zooms to debug with us. Even with very little notice, they'll hop on zooms to debug. That is absolutely incredible.
CONSGenerally satisfied with the product.
Vendor Response
Thank you so much for the kind words and really happy you're satisfied with the service. Look forward to working with you in the future!
Replied January 2021
Thomas Brox
E-Learning, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great customer service, solid product
Helped us meet some very specific demands from one of our clients.
PROSEasy to integrate with Heroku and very stable. Excellent customer support that goes above and beyond to accommodate custom configurations.
CONSThe user interface can be a bit lacking but anything that's not there can be solved very quickly by [SENSITIVE CONTENT HIDDEN] and the team.
Vendor Response
Thanks for the great compliments. We're releasing a new customer and admin interface as we speak (or, write?) in Feb-March 2021, so hopefully that will make the user experience even better.
Replied February 2021
Neal
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Works great with Heroku
Overall experience was fantastic. Most importantly, when we got stuck, Quotaguard's support was very responsive, friendly, and helpful.
PROSThe software is very simple, easy to use, and works great. Pricing is very competitive.
CONSThe underlying nature of some network protocols can make them a bit tricky to configure. Quotaguard documentation and help topics are generally good, but could cover some common or non-intuitive scenarios in more detail (i.e. the mongo+srv protocol).
Vendor Response
Neal, great to hear about your experience with us. You're right, there can be a LOT of different setup and configuration scenarios, so writing into our Support is one of the best ways to get those figured out. Thanks again!
Replied December 2020
Lucas
Wine and Spirits, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Best customer support ever
The Customer Support for QuotaGuard is the best I have ever encountered, with very quick (<10min) responses and personalized help. Issues I encountered were solved quickly and the online documentation was immediately updated to reflect my issue and the solution. When I queried an aspect of the privacy policy, the company [SENSITIVE CONTENT HIDDEN even spoke to a lawyer to clarify the wording in the policy.
PROSThis provides a simple service and does it well. The configuration was simple enough (when I actually read the article properly!)
CONSThe interface is a little ugly, but does the job. I found the usage limits a bit low for the first tier of non-free service, but the price point is not too high.
Reason for choosing Quotaguard
QuotaGuard seemed simper to set up and understand.
Vendor Response
Thanks for the kind words! We released a new UI in about a week after you signed up, so hopefully things look a little cleaner and more modern in the future for everyone!
Replied March 2021
Rich
E-Learning, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Fantastic Support!
We're using the Heroku Add-On, which was easy to provision. Support was amazingly responsive and helpful during our pre-purchase analysis and post-deployment configuration. We were under significant deadline pressure and QuotaGuard's responsiveness and flexibility made me feel like a hero to the rest of our team.
PROSThe full feature set met our needs and appreciated the competitive matrix in their marketing materials. But the customer support was just stellar.
CONSHonestly none. It's a straightforward service that works as expected.
Reason for choosing Quotaguard
Feature set and pricing
Vendor Response
Thanks so much for the great review! Really wonderful to hear we were able to help so quickly. Looking forward to working with you more in the future!
Replied November 2021
Michael
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Amazing support on first time tunnelling issues
We needed to purchases x2 static IPs for a client (secure db) to whitelist. We need to tunnel into these client databases via our whitelisted IPs. We needed to setup a tunnel into the (pSQL) databases.
PROSSuper simple Implementation (neat Heroku integration) and flexibility in configuration of IP (used QuotaGuard Static IP)
CONSLiterally (for our use case) I have nothing to comment on that can be improved.
Reasons for switching to Quotaguard
QuotaGuard seemed to have more configurability options on the frontend (Heroku dash) i.e. inbound / outbound proxies, setting up tunnels (multiple)
Vendor Response
Thanks so much for the positive words, it means a lot to the team.
Replied October 2021
Jeffrey
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Solid product, great customer support
It works, it's affordable, and it's easy to configure.
CONSHad some difficulties figuring out how to get it set up to work in my particular scenario.
Reasons for switching to Quotaguard
We use tinyproxy running on an EC2 instance for HTTP/HTTPS proxying. But we needed to start hitting an SFTP server with a proxy as well, and tinyproxy won't work for that use case.
Vendor Response
Thanks Jeffery, great feedback and it can be tricky to setup some types of use cases, so thanks for reaching out to us to help you get it completed successfully. Happy Tunneling!
Replied August 2022
Cade
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Reliable static IPs!
Fastest customer service ever. No downtime.
CONSThere was no downside to using this product.
Vendor Response
Thanks for your review, means a ton to us!
Replied August 2022
Nikola
Restaurants, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Customer Support
The Quotaguard helps us use static IP addresses on Heroku APIs.
CONSIt is a bit hard to learn how to do a setup on the project. But the customer support was there, providing great support to our engineering team.
Vendor Response
Thank you for the kind words, Nikola! Great to help get you going and good luck!
Replied August 2023
Andrew
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Excellent Support
Very helpful support. Solid environment!
PROSWhen we had some of our setup wrong and our scripts were throwing errors we reached out to Quotaguard support. They educated, gave setup suggestions and ultimately helped us get the right setup without script errors. They have your back!
CONSZero Cons. Our tunnels are connecting and sending data with no problems.
Vendor Response
Thanks for the kind words, it was our pleasure to help and happy to hear you're up and running!
Replied June 2022
Alex
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great support for a great product
We needed Quotaguard for a particular case and the support helped us through the installation process. Their response time was amazing! Quotaguard seems to be a very reliable solution.
CONSCould become pricey if used for a large project.
Vendor Response
Thanks for the kudos to the support team! I know they really go all out to try and help, so it means a lot when they are recognized. Reach out any time you need us again and look forward to working with you more in the future.
Replied April 2021
Matt
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Best Static IP provider on the market
The user interface is easy to navigate and the support team answered my questions within minutes of submitting
PROSQuotaguard was a snap to setup and configuring an SSL certificate was super easy. The support team is very helpful and fast.
CONSWe have not experiences any cons so far.
Reason for choosing Quotaguard
Ease of use and superior support.
Vendor Response
Hey Matt, thanks for the review, great to hear you are happy with the service. If you ever need anything, write to us at Support any time.
Replied December 2020
Hishmad
Verified reviewer
Computer Software, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
First time use
Excellent
PROSDeveloper experience is excellent, the integration process with Heroku was seamless and the documentations are straightforward .
CONSMaybe if they can provide guidance on how to integrate with Firebase Cloud Functions?
Vendor Response
Great to hear you were happy with our Heroku integration! Great suggestion on Firebase, we'll get some integration steps added to our github docs soon.
Replied April 2021
Robert
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Excellent product, amazing support
Simple to use and if you don't get it the support is unparalleled. My knowledge was limited but with expert guidance we got my system working in what was an easier way than first expected.
CONSCan't fault it. Did exactly what I needed.
Vendor Response
Thanks for the kind words Robert, look forward to working with you in the future.
Replied February 2021
Yuriy
Verified reviewer
Computer Software, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Easy to use, great support
Quotagurad helped me overcome the problem that Heroku doesn't support static IPs out of the box. I had to connect to restricted SOAP service and I had it working very fast.
PROSI had troubles figuring out what is the best way to use this product in my NodeJS app so I have raised support ticket and in couple hours I have had everything set up and working with minimum configurations.
CONSThere's a bit of confusion in the docs - it was difficult for me as new user to understand which applies for Quotaguard Static and Shield add-ons.
Vendor Response
Thanks for the nice words and helpful comments on our documentation. I agree we need to do a better job segregating new user help between the two product offerings. I've added it to our development roadmap so users in the future won't be as frustrated.
Replied February 2021
UgnÄ—
Media Production, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Harder to setup, but worth it
It solved the MySQL database access problem I had and everything works like a charm now. Customer support for the product is responsive and does their best to help.
CONSThere were some minor issues with the setup that prolonged my deployment time. I could not find help on them in the documentation.
Vendor Response
Thanks for the great review, we're actually deploying a setup wizard to help with these trickier types of setups. In the future, that should make on-boarding a lot easier and faster for everyone.
Replied October 2021
Jakob
Computer Software, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great for personal projects!
Solved the problem of my Heroku site not connecting to my database.
PROSThe ease of use and user interface made things simple!
CONSI wish there was a FAQ or more documentation.
Vendor Response
Thank you so much, Jakob. This means a lot to the team.
Replied August 2023
Josh
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great customer service
The software works well and the team is really responsive and helpful.
CONSI've got nothing bad to say - Quotaguard works great so far
Vendor Response
Thank you so much for the kind words, Josh.
Replied August 2023