We switched to CreditCore in September 2018 and have been very pleased from the sales process, implementation and going into production. 3530 leadership consistently delivers on all they say they will and refreshingly seeks out its client base regarding input on new feature/functions. We are very pleased with CreditCore_Consumer for our consumer and portfolio real estate needs and CreditCore_Business (of which we were part of the design) for the majority of our commercial loans.

Prior to CreditCore_Business we had challenges with small business lending, however that is now resolved with CreditCore_Business module!!

Implementation of the software was smooth and almost seamless due to the staff at Credit Core. Operationally, our staff quickly acclimated to the software due to the intuitive nature of the product. In the area of value, we think the cost/benefit ratio is in the category of excellent. Consistent loan decision processing is vital in today's market. This product is an industry leader in that area. We are excited to have a solution that stands above the industry at a reasonable cost without the sacrifice of strong technical support. Finally!

Simple, fast, and easy to use.

Nothing comes to mind at this time.

Overall smooth transition. Customer support is outstanding - they listen to your requests and respond promptly.

Very user friendly; overall layout is logical.

Inability to customize certain fields to bank's preference.

Administering and processing applications through the software is simple and straightforward. I really like everything about it compared to our prior software. The "cons" below are just enhancements I wish the system had.

The things that I like the least are as follows: * No email capability out of CreditCore. * Need to be able to enter joint applications into CustomerHub. * Some of the fields needed in CreditCore are not fields in CustomerHub. * If you have rules setup to automatically decline applications, the system should be setup to not request a credit report. For example, if the applicant is not of a legal age, the system should not pull the credit report. * I would change the workflow in several spots. For example, the checklist requirements in CreditCore do not flow intuitively.

Our bank was using a previous software solution for 14 years that had not changed much over time. We did not take replacing it lightly and went through an extensive search before selecting 3530 Technologies' CreditCore solution. Switching to CreditCore took us to a new level of efficiency and productivity with a modern solution that is extremely user-friendly. Plus, the customer support is more like a partnership than a normal vendor relationship. Extraco Banks has no doubt we found the best solution.

Extremely user-friendly. The appearance, workflow, functionality etc. looks like was designed by bankers / users, which is a major plus.