Lost and Found Manager

RATING:

5.0

(2)

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Overview

Reviews

About Lost and Found Manager

Lost and Found Manager is a cloud-based solution that helps businesses in the aviation, public transport and hospitality industries register found items, manage returns, streamline customer service operations, and more. With its AI-enabled smart text and image recognition technology, administrators can automatically identify and register the found item along with details such as location, brand, color, and serial number. The fast register module enables users to create item listings with information including the item’s description, identifying characteristics, found date and time, estimated storage period, storage place, and more. Customers can automatically match lost items with found items using the smart matching functionality, optimizing the return management pro...

Lost and Found Manager Pricing

Free to use up to 1,500 entries per year

Free trial:

Available

Free version:

Available

Lost and Found Manager item inquiries can be submitted by customers via website forms and are then directly registered within in the Lost and Found App for finding possible matches

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Lost and Found Manager Reviews

Overall Rating

5.0

Ratings Breakdown

(2)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for Lost and Found Manager

2 Reviews

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Anna

Airlines/Aviation, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2020

A++ for service, features and usability

Great contact with the software team who are keen to assist and even implement new functions or customize certain parts to make our work easier.

PROS

Our cusotmers of course appreciate the increased return rate. For us, the software really decreased the amount of time and effort we have to put into matching found property with their owners. That gives us so much more time to serve our cusotmers. The features I'd like to point out are image recognition (take a picture of an item and the technology actually recognizes and categorizes it), automatic matching of items and owners and the return portal (shipping + payment).

CONS

There could be more languages offered, though this seems to be an issue being tackled at the moment.

Reason for choosing Lost and Found Manager

Former colleagues of mine started working with the Lost and Found Software and told me of their positive experience. They convinced me to give it a try and I must say: I share their sentiment and can highly recommend the product as well.

Jörg

Airlines/Aviation, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2020

Can only fully recommend for international airport environment

Very nice piece of software and a very enthusiastic team that always has an open ear for updates, new features or improvements that then actually get done.

PROS

Great team behind the software that helped us really customise everything exactly how we needed it.

CONS

We didn't want the solution hosted on AWS, which was finally possible, but only after long discussions

Reasons for switching to Lost and Found Manager

Prior to using the lost and found manager we were using an in-house solution which was already a bit outdated and couldn't keep up with many security requirements without a lot of effort. The software now is always up-to-date and secure.