All Cognigy.AI Reviews
1-22 of 22 Reviews
Sort by
Skyla
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Surprisingly Easy and Remarkably Effective
Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.
PROSEasy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.
CONSWould be good to see more emphasis on a desktop app as well as the web based solution.
Reasons for switching to Cognigy.AI
Power Virtual Agents frustrated me with how it works out of the box. It often requires alot of work arounds to integrate with other products. Cognigy.AI handles this much better and makes it easier to connect and use how you need.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Leading Conversational AI Ecosystem
Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)
CONSMachine-Learning based entity recognition has potential to even further enhance NLP capabilities
Reason for choosing Cognigy.AI
Better user interface, more managed services
Reasons for switching to Cognigy.AI
Way better user interface, more functionality and better NLP capabilities
Maite
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2022
Easy to use platform
Easy to use and establish chatbot in organization. User interface quite intuitive.
CONSSometimes I do not find a feature I would like to implement, either in the UI or in the documentation.
Alexander
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Powerful low-code Conversational AI Platform
Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents.
PROSThe node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.
CONSCognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.
Daniel
Management Consulting, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Contact Center Transformation
Improved CSAT, easy to use. Easy to integrate and develop new solutions.
PROSThe low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.
CONSBuilding custom extensions can be difficult for non-technical persons
Daniel
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Cognigy.AI
According to the latest IDC MarketScape study, Cognigy.AI is currently the top conversational AI platform on the market. That's because the platform is both extremely user-friendly and powerful. The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps. With the Cognigy platform, a high degree of flexibility and a fast implementation can be achieved.
CONSInternal Reporting / KPIs should be enhanced in the future.
Anna
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2022
Cognigy.AI is a good tool to develop bot quick and efficient
Cognigy.AI helps to create chatbots for our customers. With Cognigy.AI it is possible to create bots that help the consumers of our customers in plenty ways. Additionally we can use the platform to create bots internally for our company which can be used be collegues to be better informed about specific topics or where they can get help with e.g. writing an abscence message when the employee is sick.
PROSThe easiness of the tool is very powerful. You don´t even need to be a developer in order to create (uncomplicated) bots. The videos are very helpful to get into the platform and the more often you use cognigy the more features you will get to know.
CONSThe Insights about the bots are helpful but I would prefer it a bit more customzied. So that the developer itself can decide which KPIs are needed and that the graphs can be easily change (e.g. the timing horizon, what kind of chats should be counted). The insights platform is a good start but has a lot potential to be improven
Christian
Verified reviewer
Automotive, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
The best Chatbot solution I could find
My Company is really large and works in many different sectors so we looked for a solution that can be applied to all our usecases including internal IT Support, Automation of Workflows, customer Support and much more. The solution is easy to understand so we can enable small Teams within each Business unit to build the chatbots themselfes with very little administrative effort.
PROSI compared about 60 Solutions to find the proper Software Fitting all our Enterprise Needs and I'm glad I found Cognigy. Their solution is really easy to use, their Trainings are easy to understand and the Support is great. Whenever I run into an issue their Team takes care of it really fast and whenever I submit a bug or Feature request I can be sure it won't take long to Change.
CONSThis field is mandatory so I need to fill it though I don't have bad experiences with them. Whenever I discover something I don't like I send a Feature/Change request and it's gone
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Cognigy.AI is the right choice if you want more than FAQ chatbot.
it is one of the best solutions that I used so far.
PROSEasy to use by Business. Easy to be integrated with other system.
CONSDidn't have human agent feature, and for agent handover you need to integrate with another customer care system.
Reason for choosing Cognigy.AI
We did multiple POCs to reach what we need.
Abhishek
Verified reviewer
Information Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Cognigy
Its great to work with cognigy to work on chatbots. They also have different integrations for connecting chatbot to different platform.
PROSCognigy is really good platform for quick chatbot development, Their support team is also great which helps you develop chatbot & troubleshoot all the problems.
CONSReporting dashboard is little outdated, I have seen better dashboard capability in other chatbots
Daniel
Computer Software, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
A great learning Platform
A great experience and as an MSc Artificial Intelligence student, I would like to be one of their employees in the near future.
PROSI recently came accross Cognigy.Ai while searching the web for a possibility to learn how to code a chatbot. Since I found this site, I have decided to take their free courses adn even thinking of taking their paid courses. I hope to call them and ask for the cost of taking the paid courses though as they have not shown the cost in their website.
CONSI'm actually struggling to find the cost of the paid developer course as it has not be made known on the website. Other than that, nothing else.
Reason for choosing Cognigy.AI
They provide free and very interesting courses that help one to learn immensely.
Shiva Sai
Computer Software, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A Powerful and Flexible Conversational AI Platform
I found Cognigy.AI to be a powerful and flexible platform that is easy to use and has a large and active community. I would recommend Cognigy.AI to businesses of all sizes that are looking to create conversational AI applications.
CONSPassword masking at the user interface...
Lillian
Computer Software, 1 employee
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Human Factors Developer using Cognigy.AI for Devices
My experience thus far has been excellent! I want to continue using it, and believe I can implement new deployments daily if given the chance!
PROSI love the ease of use. I think the platform is extremely friendly in the building aspects.
CONSI would prefer to have more information available to me than simply documents. Sometimes ven the smartest people do not grasp certain ideas unless broken down into small pieces.
Markus
Information Technology and Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
The Cognigy Journey
It is very easy to start with Cognigy: The product is very accessible and clearly structured. Due to the Low-Code/No-Code-Platoform also Non-IT-Users are able to create chatbots successfully. For more complex use-cases Cognigy offers the possibility to program own modules to connect backend systems or implement business logic.
CONSRight now everything is fine. No complaints.
Guido
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Cognigy AI Experience
The very good user interface combined with the powerful NLU allow, with appropriate Intents and Intent Training, a highly efficient user communication and Intent decisions.
CONSThe development workplace (creating agents, flows, intents and say nodes) is a easy to use interface.
Yassine
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Review for Conversational AI
Overall, it was a great experience and I enjoyed the Conversation Design Course provided by Cognigy Academy. I learned many new things that helped me in building the chatbot.
PROSI used Cognigy to build a chatbot for customer services and what I like most is the easy start and everything is clear. I admired the NLU component because it is easy to create intents and manage the conversation design and also the chart that provides a clear view of the conversation.
CONSI think it can add more customizing features like the user can have a pipeline to manage the NLP process ( tokenization, stemming, lemmatization ...)
AbdulRehman
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2022
Best Chatbot ever tried
excellent experience , i wat to become reseller for you platform
PROSthe chatbot with web chat and all other messenger special social meda
CONSnothing all good , and excellent you might need some work onther language in text
Anonymous
51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Thoughtful UI/UX to build conversational virtual assistants
Partnered with Cognigy.AI to launch AI assistants in Voice & Chat. It resulted in more than 40% automation for managing tickets in IT service requests & incident managements.
PROSThere is a lot of thought went into building this software to enable developers with all life-stages of Conversational AI based virtual assistants i.e, "build, deploy, configure and manage" with "low code" and "intuitive platform".
CONSTheir pricing model is too expensive for SMBs. They can have an offering with minimal pack of features at lower price to help SMBs.
Mohamed Malik
Information Technology and Services, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2023
Low code platform . Easy to use
Low code platform . Easy to use. UI is nice
CONSSo far so good. As of now nothing to complain
José Eduardo
Information Technology and Services, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Great and Easy
I just Started, I am the developer of Walmart MX so, I started to know how is the low code and costs in this new Tool.
PROSfree academy and certification, thats the most important thing to know or start with another tool
CONSI need to get involved for a few more months to compare with other tools
Edson
Information Technology and Services, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Cognigy
I make some flows for testing this software. Testing how insert intentions, how cognigy works if use third part extensions (like OpenIA.. doesn't work well, but because of OpenIA), etc.
PROSThe way (logic) that Cognigy split intentions / lexicons / states, etc.That way it's clearer to the developer how, what and where input the information that chatbot needs to work well.
CONSUtil this moment doesn't have anything that I didn't like, but probably I think that this software cold be improve a lot if suggest for developer / user some sentences like a intelicense.
Reason for choosing Cognigy.AI
Of course.
Robert
Airlines/Aviation, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Easy to build with a highly efficient output
Standardizing answers to repetitive questions. In the begging phase, will see how it works out
PROSeasy to learn, Easy to build. Good user experience
CONSoutput into excel sheets (tokens etc. ), input data from csv