Extremely simple to use with very robust architecture that makes this 100% reliable. Databases run very smoothly and I am happy with the level of security.

Thanks to its popularity, it has great documentation and provides a fairly standard database management experience.

Ease of use in installation and administration. Great tools are built for MySQL (MySQL Workbench being a great one).

Some error messages are so weird then the actual problem. It gives sense of insecurity at some points.

I am pretty happy with this great piece of software which make database handling pretty easy.

Excellent value for its (free) price. Low footprint makes it perfect for lower end / virtualized systems.

Overall, I would say that our experience with MySQL has been good since it has been reliable and solid for hosting our data.

I like how this software works, the ability to use it for the back end to websites like joomla and wordpress. The way it stores data is amazing.

It is very strong on data integrity with rich features of the transactional database to enforce full data integrity.

There is no way to stop a query in the Admin tool. Instead, you have to kill the MySQL process to stop the query.

It's a great tool to build SQL databases on and especially their WorkBench platform, which does a fantastic job of simplifying the process.

MYSQL is already integrated with Cpanel and other utilities like it, there's no real alternative and its pretty good.

SQL Error messages do not show exactly where an error occurred in a given statement which can be confusing.

Some errors thrown by the server are very unclear and it's difficult to debug the SQL query.

MySQL is excellent relational-database system, it is feature rich and has great community support. It can be relied on from the smallest to the largest projects.

Syntax took some learning, syntax errors sometimes unclear as to what the error actually is.

During the backup process, the database is blocked. Can’t stop the running query, have to kill the process.

It is most popular RDBMS and provides a great stability and performance. It has  many Database engines which provide great feature for different types of databases.

The best is that's an open source, reliable, cost-effective, and easy to manage.

Great integration with PHP and most languages. Great community support.

Easy to install and integrate it with your frontend. Best suit for a light mobile app or web application.

It has the best community. We resolved our all issues very easily.

The software is easy to use and quite intuitive, even for new users. Saving query-snippets for future use is super helpful, saving you time from writing commonly-used queries from scratch each time.

What I really like about MySQL is that the performance is great, also it is very popular and many companies use it.

I like the rock solid reliability that mysql offers. I also like that it has quick start capability, high availability and on-demand scalability.

Easy to use with tech stacks like LAMP. It is easy to interact with and it allows seamless importing/exporting of SQL Databases.

It is free for non-commercial use and the community development for MySQL has been great. Any questions and doubts will already be solved on stackoverflow.

You don't have any type of support, which may be bad if your intention is to use it in a critical application.

Ease of use, regular scheduled backups, great customer support. In addition, it is secure and is the standard for relational databases.

It does have good platform to create knowledge articles and save it. This can be easily adapted by any organization.

Sometimes it offers too much and you can get lost in the forest.

ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. I've been using it to use the workflow for accesses approval.

Slowness is problem sometimes. Should use different TABs instead of showing all content in long page view.

Great for customer service and management, serves the integral purpose of ensuring that user requests are categorised and prioritised appropriately, great for customer satisfaction management as well.

While using one will face a little delay in loading a page.

It's a straight forward approach for helpdesk technicians and end users. It's great to have the ability to see real-time status on a ticket.

I Have Had Excellent Experience Using ServiceNow ITSM (Customer Service Management application).

Help streamline service desk. It helps organize workflows for our environment and it was easy to integrate additional teams to assist our users.

User friendly, great tool for customer service, easy options for reporting as well.

We have had the best experience with Service-now. It has proven to have the storage capacity for a company this big.

There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.

No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy  Customer.

The ticketing and field management is the best I've seen, coupled with how it can integrate with other call management systems and knowledge bases.

This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.

The searching functionality in the software is very powerful, I deal with a lot of tickets on my job, and it is important to be able to find the ticket I need quickly.

Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.

The tool is good for any service based organization but needs to focus on some improvements because there are several ticketing tools available in the market with better options.

The SNOW software was easy to use and manage client relationships on.

Value for money investment and customer will be well informed using automated email.

I find this product user-friendly, tracking enabled and knowledge oriented. It's definitely better than other competing products in the market as it enforces standard ITIL practices.

Out of the box configuration templates is great start point for setup. Deep integration with other ServiceNow tools (big selections as well).

The ability to integrate with other applications and personalize the tool for use in ticketing and routing is maybe the most useful feature of ServiceNow.

Great ticketing tool, perfect for a quick resolution.

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.

Had some troubles attaching the KB articles to the tickets.

The dashboard can be a little confusing to navigate, and managing incidents isn't all that intuitive.

Unfortunately due to the lack of tools in Service now (or how our vendor restricts these tools) our company had to resort to managing these builds outside service now and update once complete.

US Dollar

MySQL is a scalable database management system, which enables organizations to securely record, update and manage data in compliance with GDPR, PCI, HIPPA and various regulatory standards. Features include data masking, audit, de-identification, real-time monitoring, provisioning, patching and authentication. 

The ACID-compliant solution comes with a query analyzer, which helps developers gain visibility into query activities and execution, identify problematic queries and filter out specific issues such as full table scans and bad indexes. Using MySQL Workbench, professionals can perform database modeling, develop queries, configure servers, migrate databases and automate backup and recovery. Administrators can use the Enterprise Firewall, its intrusion detection feature to block SQL injection attacks and prevent data loss. 

MySQL also helps developers set up custom warning thresholds for collected metrics and track configuration changes. It is available both as open-source and on annual subscriptions. 

MySQL Products include:

MySQL HeatWave, our fully managed database service, for OLTP, OLAP, & ML workloads.

MySQL Enterprise Edition for delivering business-critical, enterprise database applications.

MySQL Enterprise Edition for ISVs, OEMs and VARs who want a proven, low cost, embedded database.

MySQL Benefits include:

Ease of use: Developers can install MySQL in minutes, and the database is easy to manage.

Reliability: MySQL is one of the most mature and widely used databases. It has been tested in a wide variety of scenarios for more than 25 years, including by many of the world’s largest companies. Organizations depend on MySQL to run business-critical applications because of its reliability.

Scalability: MySQL scales to meet the demands of the most accessed applications. MySQL’s native replication architecture enables organizations such as Facebook to scale applications to support billions of users.

Performance: MySQL HeatWave is faster and less expensive than other database services, as demonstrated by multiple standard industry benchmarks, including TPC-H, TPC-DS, and CH-benCHmark.

High availability: MySQL delivers a complete set of native, fully integrated replication technologies for high availability and disaster recovery. For business-critical applications, and to meet service-level agreement commitments, customers can achieve Recovery point objective = 0 (zero data loss) and Recovery time objective = seconds (automatic failover)

Security: Data security entails protection and compliance with industry and government regulations, including the European Union General Data Protection Regulation, the Payment Card Industry Data Security Standard, the Health Insurance Portability and Accountability Act, and the Defense Information Systems Agency’s Security Technical Implementation Guides. MySQL Enterprise Edition provides advanced security features, including authentication/ authorization, transparent data encryption, auditing, data masking, and a database firewall.

Flexibility: The MySQL Document Store gives users maximum flexibility in developing traditional SQL and NoSQL schema-free database applications. Developers can mix and match relational data and JSON documents in the same database and application.

LongDescription

User Management

Access Controls/Permissions

Data Storage Management

Real-Time Monitoring

Authentication

Built-In Database

Data Recovery

Audit Management

Relational Database Management

Automatic Backup

Monitoring

Data Migration

Backup and Recovery

Secure Data Storage

Data Replication

Data Dictionary Management

Compliance Management

Data Security

Network Monitoring

Reporting/Analytics

IP Filtering

Audit Planning

Alerts/Notifications

Application-Level Analysis

Dashboard

Performance Monitoring

Real-Time Analytics

Status Tracking

Customizable Reports

Activity Tracking

Change Management

Policy Management

Risk Assessment

Risk Analysis

Assessment Management

Audit Trail

Configurable Workflow

Security Auditing

Dashboard Creation

Real-Time Data

Issue Management

Risk Alerts

Role-Based Permissions

Real-Time Notifications

Asset Tracking

Activity Dashboard

Reporting & Statistics

Data Visualization

Customizable Templates

Alerts/Escalation

Real Time Reporting

Incident Management

Archiving & Retention

Third-Party Integrations

Document Storage

Database Support

Data Synchronization

SSL Security

Data Extraction

Customizable Fields

Data Capture and Transfer

Full Text Search

Data Import/Export

NOSQL Database Management

Custom Development

Mobile Access

Data Connectors

Data Virtualization

Ad hoc Query

Workflow Management

Performance Analysis

Multiple Programming Languages Supported

Drag & Drop

Database Conversion

Data Mapping

Search/Filter

Application Management

Performance Management

Multitenancy

Anomaly Detection

Query Analysis

Transaction Monitoring

Resource Management

Event Logs

Remote Monitoring & Management

Uptime Reporting

Server Monitoring

Capacity Management

Performance Metrics

Resource Optimization

Diagnostic Tools

Configuration Management

Visual Analytics

Predictive Analytics

Historical Trend Analysis

Issue Tracking

Prioritization

Troubleshooting

Capacity Planning

MySQL offers a free trial for new users, after which the software is available across 4 commercial editions. Pricing and functionality are outlined below.

MySQL Cluster Carrier Grade Edition Subscription (1-4 socket server): starts at $10,000 per year
MySQL Cluster Carrier Grade Edition Subscription (5+ socket server): starts at $20,000 per year
MySQL Enterprise Edition Subscription (1-4 socket server): starts at $5,000 per year
MySQL Enterprise Edition Subscription (5+ socket server): starts at $10,000 per year
MySQL Standard Edition Subscription (1-4 socket server): starts at $2,000 per year
MySQL Standard Edition Subscription (5+ socket server): starts at $4,000 per year
MySQL Classic Edition (only available for ISVs/OEMs)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

MySQL

In Person

Live Online

Webinars

Documentation

Videos

ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, analytics, self-service portal, and intelligent guidance to streamline customer service operations and reduce the cost to serve.

CSM's self-service portal enables clients to raise requests or complaints, create cases, and track ongoing projects on the channel of their choice. The portal's intuitive user interface makes it easy for clients to self-serve, reducing the workload of agents, reducing customer effort, and improving customer satisfaction. The Playbooks for CSM module allows agents to request information from clients and manage the entire case process lifecycle on a unified platform. This feature enables agents to manage and resolve customer queries more efficiently.

With CSM's case management functionality, customer service agents can manage customer interactions from initial contact to case closure. The platform's analytics capabilities allow businesses to gain valuable insights into customer behavior and track performance indicators. This helps businesses to identify areas of improvement and make data-driven decisions to optimize customer service operations.

The platform's order management functionality provides businesses with a comprehensive set of tools to manage the entire order management lifecycle. CSM's ticket handling and issue resolution features provide businesses with a streamlined approach to manage customer requests and complaints. 

The ServiceNow platform can also integrate with various third-party applications, enhancing customer service operations by leveraging existing software solutions.

In summary, ServiceNow CSM is a powerful tool for businesses looking to streamline customer service operations and improve customer satisfaction. The platform's features, including case management, analytics, self-service portal, Playbooks for CSM module, and integration capabilities, make it a valuable tool for businesses to strengthen their relationships with customers and reduce the cost to serve.

MySQL vs ServiceNow Customer Service Management

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