All Prime AI Reviews
1-19 of 19 Reviews
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Petteri
Verified reviewer
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Highly recommended
We have improved our conversion rate and more importantly decreased the returns rate.
PROSCustomer support is very quick to respond. They were able to do a custom implementation for us and everything has been working like a charm - our customer journey has improved a lot by their size recommendations. I am truly happy with their monthly recommendations regarding conversion rates and site optimization. Also I like the model where you only pay for the actual conversions (sales - returns).
CONSNo complaints whatsoever. It's a little bit of extra work to report the returns but nothing major.
Beth
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Fantastic Software and Service, Highly Recommend
Whilst lockdown was at it’s peak and with more people needing to shop from the comfort and safety of their homes, we realised how important it was to get the right fit the first time. We have proudly partnered with SaaS provider PRIME AI to offer a personalised and accurate size recommendation to our customers using artificial intelligence to match customer biometrics to garment SKU specifications. The team at Prime AI have been a fantastic company to work with throughout the integration and beyond. Offering in-depth and extremely valuable statistics to help grow our business and significantly reduce our returns rates. We look forward to continuing our future relationship with them.
PROSThe Prime AI team are extremely helpful and nothing is too much to ask, from the customisation of the widget itself to fit with exactly what we wanted to the personalisation of the backend to access the stats that best fit our business. The response times, the knowledge and the approachability of Michael and his team have been one of the best I have experienced in my time working with multiple 3rd party providers. The functionality of the widget is great and has greatly improved the customer journey. The stats it provides are insightful and extremely helpful too, I especially like the monthly reports that provide a deeper analysis and go beyond size recommendations and into UX and CRO.
CONSCan't fault Prime AI, we are extremely pleased with the software and the service we have received.
Denis
Textiles, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Efficient cooperation
Our cooperation with Prime AI is very successful, we are happy with the results. Also, optimisation of the tool has been implemented after multiple feedback sessions to which Prime AI has been very open.
CONSThe UX was not the best, but after multiple feedback sessions, things got fixed.
Dennis
Apparel & Fashion, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great size recommendation software
The software works perfectly fine and size recommendations can be calibrated based on different product dimensions, size ranges or buying data to create a tailored experience. The guys from Prime AI have a can-do mentality and respond promptly to questions.
CONSThe self-service reporting can be easier to use, but Prime AI delivers a monthly performance report pro-actively and shares extra data and insights on request.
Reason for choosing Prime AI
Good integration with Shopify and fair price point for starters to find out if size recommendation technology has a positive impact on the business.
Christina
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Effective tool and supportive account management
We’ve been working with Prime AI for about a year now, primarily to help our online customers select the right size. As a luxury brand, customer trust and satisfaction are very important to us and we’re pleased to say we’ve received feedback indicating the tool increases confidence in online purchases. From a commercial perspective, we really appreciate the monthly reporting and the reiterative nature of our collaboration as our feedback is always welcome and acted upon.
PROSMonthly reporting, supportive team that’s always available to listen and provide solutions.
CONSAny queries or concerns we've had were managed efficiently by the Prime AI team.
Rosie
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great software and amazing account management
PrimeAIs account management and monthly reports/ recommendations have been brilliant. We have been able to customise the platform to suit our needs and no ask is ever too much :)
PROSPrimeAI provides great insight, not only for our marketing team but also for our buyers and production team. We have been able to make informed, strategic business decisions since using the software. The product is great from a user interface point of view and we have had seamless integrations.
CONSI don't think there is much PrimeAI can improve on. I am a very visual interpreter of data, so personally, it would be great to see more visual reporting - however - this is only my personal preference.
Sabrina
Textiles, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Very efficient size recommendation tool
I'm glad to discover the possibilities that PrimeAI has over the different field and the Customer Experience we could offer with this tool.
PROSThe support and cooperation is really great. Working together ist so easy!
CONSThe reporting are not really visualized in the backend. But in case of questions as your provider ;)
Laura
Apparel & Fashion, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Great Size Finder Tool
Seamless implementation, and the communication with the team behind it has been outstanding. Monthly data and insights proactively shared by Prime AI team, help us make informed decisions, and explore new possibilities.
CONSThe tool requires manual data input, which can be time-consuming, and there's potential for improvement in terms of exploring new innovations in the field to further enhance its capabilities.
Neringa
Retail, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Feedback
All the team is really competent and cooperative. All of the issues are fixed on time and quickly.
PROSEasy to use, clear integration, smooth cooperation with product [SENSITIVE CONTENT]
CONSI missed more custom designs for size recommendation tool appearance from front-end part
Reason for choosing Prime AI
Lower price, more cooperative team members
Jorn
Apparel & Fashion, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great fit finder solution
Easy integration with our own systems. Options to integrate the solution in multiple steps throughout the customer journey. Easy communication with the Prime AI team.
CONSQuality of the solution is dependent on data we share. If we fail to share quality data with Prime AI this will reflect in the accuracy of the solution for us
Roel
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Zeer goede oplossing voor maatadvies
Klanten die niet zeker weten welke maat ze moeten bestellen kunnen nu door middel van het invoeren van een aantal gegevens (gewicht, lengte en leeftijd) zien welke maat ze het beste kunnen bestellen.
PROSHet is erg laagdrempelig te gebruiken, voor zowel de consument als de webshop. Gebruikers hoeven niets op te meten, ze vullen enkel een aantal makkelijke gegevens in en krijgen dan een duidelijk advies.
CONSDe oplossing is afhankelijk van de input. Als de data die aangeleverd wordt niet nauwkeurig is, dan geeft de widget een foutief advies.
Veeral
Apparel & Fashion, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great Size Recommendation Tool
The tool has helped our first-time customers to dial in their correct size. The questions are easy to answer for our customers and the recommendations are highly accurate. Our return rates have gone down by 20% in the last year. The integration was straightforward with our custom website and the tech support was quick & helpful.
CONSThe front-end design features can be improvised.
Romy
Apparel & Fashion, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy implementation
Very helpful team to work with and good customer feedback when using the size recommendation solution. Valuable insights provided in the dashboard and continuous adjustments driven by analytics.
CONSMaybe more options to test innovative features on automated size recommendations.
Marcelo
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Mejor aplicación de guía de talles del mercado
Aplicación estable con excelente atención al cliente. Excelente ROI!
PROSAplicación de IA de gran ayuda a los consumidores. Hemos conquistado muchos clientes por su practicidad y ayuda al momento de la compra!
CONSNo he encontrado o oportunidades de mejora..
Reason for choosing Prime AI
Por su facilidad en el uso.
Mantautas
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2021
Returns
Easy to use, good communication and support from manager.
CONSYou need to have enough data to have true useful results. It isn't simple to have for small companies.
Reason for choosing Prime AI
Good manager which solved whole idea and product
Bradley
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great product & service
Great addition to our website, cannot fault it.
PROSVery impressed with the software has been a great asset to our business and have increased sales & AOV.
CONSCan't fault it, very happy with the service provided.
Anne
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Really great software - Very useful and user friendly
The software is easy to use and so useful.
CONSTakes a few tweaks to get it working perfectly, but an easy fix.
Sofia
Verified reviewer
Computer Software, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
A fit solution that really works
As a person that is between sizes, when shopping online I always consult sizing charts and try fit recommendation tools when offered. The results are mixed, but generally disappointing. In my first time using Prime AI I bought three items, each were recommended at a different size and all fit perfectly. The result was particularly surprising because the two dresses I bought were the same dress but in different color patterns, and the trousers were recommended in a size I would never have considered. It's truly the most impressive experience I have had using a fit recommendation tool.
PROSPrime AI recommendations are based on individual garments. When browsing the same dress in different colors I was recommended different sizes. A bit unsure, I bought both dresses in the recommended sizes and they each fit perfectly. I have not seen this kind of garment variant dependent recommendations with any other fit solution I've tried.
CONSNothing really, only that I wish it were more widely available while shopping online.
beth
Apparel & Fashion, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2023
Identifying the demographic
Being able to identify what our customer is sending back and also what our customer sizing truely is, is a great part of the features.
CONSI feel the reporting side is a little clunky and could be improved and made more streamlined.