abas ERP Software Reviews

abas ERP Software Reviews

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User Review Highlights

Overall Rating

4.03

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

  • icon"This is the great and powerful system with different ways and options. You can create your own interface."
  • icon"Abas ERP captures so much detailed information, allowing us to create customized reporting. The customer support personnel have been amazing to work with."
  • icon"Easy to use and easy to learn and good for new beginner in ERP."
  • icon"It has been more than 8 months since we migrated on this software and there are still numerous problems. The basic software is an empty shell."
  • icon"From sales to implementation we have had nothing but failures. First day installation of sandbox failed."
  • icon"Everytime you add or remove a feature, everything else goes crazy. Sometimes adding features can be extremely difficult and you will need to be well verse in coding."

All abas ERP Reviews

1-25 of 43 Reviews

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Deni

Verified reviewer

Company size: 201-500 employees

Industry: Farming

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

September 2017

Effective & easily customizable ERP software

Pros

- Using their inventory mobile app, our inventory accuracy has improved vastly - With a coding class from abas, small customizations can be done internally

Cons

- We have large & complicated bills of materials that were difficult to manage. We did a bit of work to get them flowing through abas effectively.

Josh

Company size: 51-200 employees

Industry: Machinery

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2022

A solid ERP solution for most

ABAS was purchased by a company that buys and consolidates software companies. When that happened, the family feel started to leave as did many technical resources that we'd grown to know and love. Overall ABAS was a very good solution for us and helped us as a business to succeed. However, over time we saw areas that needed something different, like scheduling and the loss of the team we'd had been working with all the years prior led us to change to a different ERP. ABAS is a great ERP solution that is customizable and has a lot of rich features. Unfortunately for us scheduling of our type of business was too critical to not have it working with all other functions of the ERP.

Pros

ABAS was our first ERP system. It helped us grow into the business we are today. The ability to customize the system to fit your business was crucial for us. The teams we worked with through the years were great. For years we felt like family and they worked like part of the team.

Cons

We are former users of ABAS. Its only because as a growing company, we needed the ability to schedule for engineered to order, custom manufacturing and ABAS excels at scheduling for "widget" manufacturing. We tried to customize it but where we had success in other functions, for scheduling, it didn't work. We had to find a solution that could help us in this critical area. Otherwise, ABAS is a great solution.

Reasons for choosing abas ERP

ABAS had the functionality we needed (CAD2BOM) and was fully customizable.

Reasons for switching to abas ERP

At the time we needed something more than just Quickbooks to run the business. ABAS was our first venture into a full ERP system.

Dennis

Company size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

November 2020

All these positive reviews make me wonder if we are really using the same software ...

I would never recommend this software to anybody! If this is considered to be a good ERP, I really do not want to see the others. So to be fair I have no comparison when it comes to ERP but many other pieces of software. When it comes to sales there is no automated support to follow up on leads, projects, etc. There isn't the slightest piece of CRM integrated. We wanted to connect a softphone to the ERP (which shouldn't be that complicated) and asked our IT administrator to get in touch with ABAS. The answer of the guy answering the call was that he will need to ask his boss. Of course, we never heard from them again. If it wasn't such a headache and expensive to switch to another ERP we would have done it years ago. It is definitely on our agenda.

Pros

... or ifi it is jsut our local support which is so bad. As far as I know we didn't have any major blackouts during the last ten years which, of course, is really positive! Colleagues who use the software since the beginning know how to use it and developed their own workarounds for most problems (or finally accepted them as a given). Because they have worked with the software for the better part of the last twenty years (of course with many updates inbetween), they do not know any other software and probably think that it is the state-of-the-art.

Cons

Okay where should I begin? As somebody wrote in another review the colors really hurt your eyes. Of course, that is only a minor issue which I can overlook if it was the only problem. UX is a nightmare! There are endless lists, tabs and fields that are useless for 95% of the users. So when you introduce a new colleague it is absolutely overwhelming for them and you will hear yourself saying "ignore this field", "you don't need this tab", new colleagues ask what a specific field is used for and you answer that you have no idea at all, etc. ... for most of the time. None of our new colleagues in the last ten years managed to learn how to use the software properly which I do not blame them for because it seems that if you didn't grow up with it, it is next to impossible. I think that we even had new colleagues getting so frustrated because of constant complains from the "old crew" that they never managed to integrate into the team and finally gave up / quit the job. At least, it takes all their motivation. During the last years, we wanted to get some modifications done because we couldn't stand some of the time consuming workarounds of our colleagues anymore. We had several (expensive!) in person meetings with ABAS where they made many notes but never came back with any solutions until today.

Olivia

Time used: Free Trial

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

June 2011

Pankl Racing Systems, based in Austria, specializes in developing and manufacturing engine and drive-train components for racing cars, high performance vehicles and the aerospace industry. Pankl is a global organization with worldwide subsidiaries in Austria, UK, USA, Slovakia and Japan. In Austria we've been using abas ERP since 1995, in the USA since 2002, in the UK since 2004 and in Slovakia since 2008. At the moment we are running abas ERP version 2009r4n11 at all the Pankl subsidiaries. We decided to use abas ERP because it provides all the necessary functions for a mid-market manufacturer like Pankl and from our point of view it has a really good cost/performance ratio. Another benefit is the flexibility of abas ERP. If your company needs customizations, like additional fields in screens to enter data or personalized reports, abas can make that happen. I was not personally involved in the abas ERP implementation process in Austria and the UK, but I never heard anything negative about these projects. The implementation process in the UK and in Slovakia took 3 to 6 months at each subsidiary. It took us a little bit longer in Slovakia compared to the UK, because we are running abas ERP in Slovakia in 4 different languages: Slovak, Czech, English and German. Both software vendors, in the UK and in Slovakia, were really helpful during the whole roll out process. We received all the help we needed during the implementation process and I really appreciate the fast response time of abas USA when there are problems or just user requests. In a demo system, which is actually a copy of the live database, each department receives special training in abas ERP. This approach has 2 major benefits: 1. The user has the chance to increase his knowledge of abas using familiar examples from the live system 2. The user is already in contact with the abas ERP system, but in a "save" demo environment, where he cannot damage anything in the live database. Based on our experience such lessons are more efficient for a new user than just classroom lectures. Our users usually learn to use abas ERP really quickly after these training sessions. As with each software solution, abas ERP has "special" features and functions, but if you are aware of them you gain a big advantage in handling the abas ERP software. The biggest benefit is to have all the relevant data from purchasing and sales, production, materials management, production planning and control (PPC) and financial accounting combined in one system.

Ashley

Company size: 10,000+ employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

June 2022

Abas ERP for Spare Parts

Overall, Abas is an incredibly useful program with many customizable functions and systems. It also has the ability to integrate with other programs, making it more convenient for us to provide great service to our customers.

Pros

Ease of use, hovering over an icon provides the user info on the function. Straightforward virtual transfers. Easy packing slipping and Invoicing - really appreciate the link to outlook email for sending off invoices to customers.

Cons

A few too many lines in Stock Journal, 2 lines per transfer is rather high, unnecessary, and tough on the eyes. Undoing 'posted' mistakes could be made more simple and seems to be headed in that direction with the update coming our way - happy to see this soon.

Tom

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

November 2016

Best flexibility and functionality for your money!

Trust Automation has been using abas ERP since 2011 and I have been working on building custom solutions here for 3 years. I am impressed by the ability of abas ERP to easily allow me to create new functionality and improve business processes to help our users. The online help manuals were original translated from German, but they are continuously updating them to be more current and readable. Also, new training manuals have come out which are very easy to read and have examples to work through. Both abas USA and their parent company abas AG are doing a great job at innovating and bringing new functionality and expansions to the product. The RESTful web services that are now available allows so much flexibility to display the data and have the ability to create interactive web-apps for dashboards.

Pros

Ease of extending new functionality to the database.

Barry

Time used: Free Trial

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

May 2012

My organization is an engineer to order business that services many different industries and applications. We have a base product that can have hundreds of options that are added to it making BOM creation and credibility difficult at times. Prior to moving to Abas ERP, my organization used M2M, which was not easy to use and was not easily customized to accommodate our needs. To make customizations in M2M, we had to have a programmer right a number of external programs that would write to M2M allowing us to get what we needed from the system. Although this helped us, it also kept us from receiving support from M2M and allowing us to upgrade to newer versions. The switch to Abas ERP was a very good transition… much easier than I anticipated. I believe a lot of this has to do with the amount of time we took to test and ensure all our information was entered into the system properly. We spent nearly a year preparing the system to go live and with the help of the extremely knowledgeable and helpful consultants. I can say that we have a great deal of confidence in the information in our system, which is something we never had with our previous system. In addition, we spent 4 months of training the users twice a week prior to going live and when we went live, our users knew what they were going to see and were very prepared for the transition. We have been on the system for 7 weeks now and I can honestly say that we have had VERY few problems and when problems have come up, Abas has been quick to address them and help us through them. The only area that I think the system lacks is in the area of subcontracted parts. The system does limit you to what you can do with these parts, making switching parts to and from subcontracting an extremely daunting task. All-in-all, I could not have asked for a better experience with an ERP system and organization and this is my third ERP system implementation in 12 years.

Olabisi

Company size: 201-500 employees

Industry: Machinery

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

July 2022

ABAS ERP Review

I am happy with ABAS and it works for our manufacturing processes. It is well priced for the value we get out of it.

Pros

A robust support system and responsiveness of the vendor. It is easy to deploy and extend its use. The integration is seamless.

Cons

Time zone to get support from Germany for upgrade process can be time consuming.

Reasons for choosing abas ERP

ABAS was the best fit for our unique requirements

Anonymous

Time used: Less than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2017

ABAS is an ERP system made complete by its functioning software and knowledgeable personnel.

Pros

ABAS is completely customizable and you can get out of it whatever you put into it. Implementation is never an easy task but ABAS has it down to a science. We went live in January 2016 and have not looked back since. The team of support was great. ABAS is always improving and moving forward which makes it an exciting company to be partnered with.

Cons

The support system is on a portal that I find confusing. I would rather pick up the phone and have a conversation with someone and that is what I will often do.

Anonymous

Time used: Less than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2017

abas ERP provides an integrated system for tracking our input and output

Pros

abas ERP captures so much detailed information, allowing us to create customized reporting. The customer support personnel have been amazing to work with.

Cons

Our initial set up team was disbanded which resulted in some gaps in the implementation. The team members we have worked with since have been wonderful.

Craig

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2017

Abas made our business run better and enthusiastically gave me the tools to make abas even better for our unique business.

I have enthusiastically recommended abas to several other businesses. The abas-USA team is great to work with. Even at the highest level (owners and executives) they take a personal interest in their clients and have a deep understanding of their product. It would be expected that someone in my position would interact with several consultants and technicians at abas-USA but over the course of the last five years I have also come to personally know the over/President of abas-USA as well as the VP of Operatoins, the VP of Information Systems, and pretty much the entire US-based management team. I have also had the opportunity to meet several of the German executives, company officers, and programmers to discuss the system. You can't fake the enthusiasm these guys have for their customers and for their product.

Pros

It's a complete solution - you won't be asked to pick and choose between dozens (or hundreds) of modules that can be included or not during implementation. This program was also not cobbled together from disparate programs and modules purchased by some corporate entity and bundled for sale. Abas technical support is excellent (more on that later). Abas user support and training is also excellent - they run what they call the "abas academy" out of their Virginia offices. They have frequent multi-day training courses focused on different aspects of the software. The best are the technical training courses where they teach 'higher-level' users (like the system admins from their clients) how to program customizations for themselves. Some of our most useful processes were programmed by me in-house. Abas is always getting better and changing with advances in technology. The program is remarkably stable. It runs (preferably) on a linux server and uses a custom designed database (that is a big $ savings over an erp running on a windows server using an SQL database). In four years, the only time our ERP system has been down has been during power failures or when I did something to break it. When I did disrupt the system, during non-business hours, the support team had us up and running again withing an hour. In general, support tickets are handled very promptly. Urgent or critical tickets are addressed immediately. There is a group on LinkedIn where users communicate and help each other out. Many of the members are "IT Manager" types who use/administer/customize abas where they work.

Cons

On the technical side, getting into programming the proprietary database means a bit of a learning curve for anyone who is used to using SQL. Mobile applications aren't fully implemented but more are constantly being developed. The mobile app server addition is a significant investment. The system had no built-in capacity to close idle sessions (to free up licenses for the pool) so I had to program a work-around. I have had a couple instances where a fairly green support tech got assigned to a ticket and wasn't much help.

Tom

Company size: 51-200 employees

Industry: Aviation & Aerospace

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2017

Best flexibility available in ERP systems

It is great to have an ERP solution that has so much capability to provide for unique business solutions. The problem with the ease of use, is tracking these changes and creating more maintenance and upgrade work in the future. Make sure to check functionality in the core product before you add custom solutions, often you can meet your requirements with just a little bit of training and small changes to your process.

Pros

* Highly customizable interface that allows for adding additional functionality and improving users experience * Easy to learn programming language * Modern web services available for web based applications * Functionality and flexibility of the big ERP providers, without the high cost

Cons

* Tracking and updating customized solutions is not very smooth * Small user base in the US makes collaborating with other companies hard (this is improving)

Rhonda

Company size: 201-500 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2017

Very userfriendly software and easy to navigate

Pros

Unlike some larger ERP companies that when need assistance you get a different person every time you call - with Abas you have a select group of people assigned to your company that you can build relationships with. They become very familiar with your company and how it works. This in turn is helpful as you grow and want to make changes within the system since they are already knowledgeable about your business.

Cons

It's both good and bad...the system can do so many different things (which is great!) but it can be overwhelming at first. When you see demos of things you like and want to have right away when you start up you find that you need to take a step back and get the basics running first.

Sabra

Company size: 11-50 employees

Industry: Furniture

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

August 2017

Not happy with company, product average

We were misled during the sales process in that we were told the system could function in ways that it cannot. The implementation process was a mess as it took 16 months then on the day of launch we were provided a product that did not work. Initially Abas would not listen to us when we told them that it was not functioning. It took months for them to send a representative out to take a look and the conclusion was that we had to start over. Abas created a new system for us and we had to re-create six months of data re-entering all sales and A/R, but it was impossible to do all data, so the purchasing side was entered as opening numbers. We lost some detail from the sales side as well. We have historical data that can never be retrieved.

Pros

Integrated with the financials. Very easy to move data to excel. Many screens within Abas function like excel which is handy. Can customize many reports.

Cons

Requires too many customizations to meet needs, which gets very expensive. Some basic financial and CRM functions do not exist. An example would be it will not process a reimbursement. When you need customer service you put in a ticket and often get a programmer who has not worked on your system or does not recall the details of your system/company and so you pay for them to research your issue. There are bugs with the system functioning on mac even though they claim compatibility. Not all of our users are on mac. I have had some functions mysteriously malfunction and we have to pay Abas to get it fixed.

Rhonda

Company size: 201-500 employees

Industry: Plastics

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2016

New ERP System

We have our first plant running live now with Abas and will bring our 2nd plant online end of this year. It has been a challenging but productive year for us. As with any implementation of a new ERP system there will be hurdles along the way. Due to the nature of our business we have needed to make a bunch of customizations within Abas. The team we are working with has been very supportive and done a great job of helping us determine the best way to make these changes. Our company is also using 2 functions of Abas that not all customers are currently using. EDI and Simcron are the systems we have utilized to bring in all our customer orders electronically and generate a production schedule. The Abas AG team in Germany has been working diligently with us to learn these 2 systems and help with any problems we have had. We have already found so many ways to save time for our employees and simplify their day to day ERP activites with Abas; so we are looking forward to having the entire company changed over in the next couple of months.

Amy

Company size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2017

For what it offers, abas' ERP pros outweight any cons

Pros

The ability to manipulate data to create customize reports I find is extremely valuable. As a manufacturing company, I find It's ability to store all information in one erp system saves every department time from maintaining information in different databases and gives us quick acce