Highly Recommend this Software

I have had nothing but great experience with ACE since we first implemented out first workflow in January of 2016. There were many people who were not comfortable with it, but have adjusted and cannot believe we were without it. PSC Biotech has been an essential part of our growth. They are always willing to help and have taken the time to explain on how to code workflows, or special requests.

Pros

Easy customization, can be used for any QSM, in any type of industry.

Cons

This is something that I like the least, but think it would be great to have: drag and drop when creating workflows instead of using the variables.

ACE Implementation and Features

We have been configuring ACE with the intention to use the application for Quality Assurance process. While the PSC team has been very responsive and approachable, they need improved technical writers, a stronger project management (to include communications) team and above all they need Business Analysis skills. The product is a good application with huge potential to be used in Audit, Inspection, Quality and CAPA managements spaces. The easily configurable nature of ACE, combined with their Analytic Reporting capability and collaborative functions makes ACE a very good product.

Pros

ACE is an easily implementable SaaS application. The user interfaces, features and response time is really good. ACE has a lot of configurable attributes which makes it very flexible. ACE has very good collaborative functions. The features are an endless possibility: - Chat functionality - Group chat per record and custom defined groups with history - Ease of creation and transitioning of records and capture of data - Acts a good document repository - Configurable workflows - Live Scribe and saved Scribe notes feature - Very succinct and user friendly dashboard - Strong Analytics reporting capability with export functionality - Step-wise configurable inapp notifications and email notifications - Task alerts - Role based access restrictions and permissions - Audit Trail - API The Implementation team is very knowledgeable and responsive.

Cons

Product implementation: the Implementation process needs vast improvements - the team requires a Business Analyst dedicated to every implementation. They need a professional technical writer and solution architecture. The team communications and project management needs vast improvements. The company needs a product roadmap that needs to be published and a process to elicit product improvements from their clientele. ACE: The tool is great but they need the following basic improvements: - a robust and above par PDF rendition capability - Customization Dashboard (to include company specific branding) - Customization of system notifications (to include company branding and remove ACE) - Alerts for Group Chat - Intuitive record creation and parent-child relational DB structure - more configurable permissions around Scribe functionality

ACE

Overall, a really great tool for small companies or those who just want a secure, easily searchable system for storing their electronic documents.

Pros

An economic option and great for small companies that are implementing an eQMS for the first time. Great for companies that are just looking for an eDMS.

Cons

Improvement needed in the more advanced eQMS features that go beyond document control, such as the audit module. Allowance for more customization would be appreciated.

ACE Pros and Cons

ACE is a very user friendly software which allows you the flexibility to carry out multiple processes on a single platform which is otherwise done through systems like Trackwise, SAP, LIMS, etc. making it very easy and convenient to use

Pros

- ACE software is a one stop for maintaining, modifying, and issuing controlled copies of any kind of documents with audit trail - ACE has functionality to carry out transactions like SAP inclusive of work orders and change controls making it easier to - ACE also keeps a track of all deviations and CAPAs which help to easily attach as a child record to the Master Batch Record (MBR) since they all are in the same platform - Keeps record of purchase orders, raw material specs, and different certificates that are associated with materials and equipment therefore making the inventory process easy - ACE allows to easily carry out User Required Specs, Functional Required Specs, Risk Assessments and System Impact Assessments on systems through its simple to use workflow and interface

Cons

ACE can be used as a dropbox to store all documents regarding a project but this was not successfully implemented as it required a different workflow

A really solid SaaS Quality Management System

ACE is a really good document management system that allows for complete configuration of work flows. This provides an excellent user experience for our users at our Company. The best feature of ACE is the seamless integration of document control and the quality management system. Another great feature is they do not charge per "module", instead taking the enlightened approach of giving the customer everything immediately, something that most small and mid-sized companies should appreciate, if they are working on limited budgets. Our team likes the US based development, customer support and implementation teams. I also understand they have a group in Ireland that can support customers with telephone as well as onsite support, and also in Singapore.

Pros

The user interface is simple, clean and easy to use. The seamless integration of document control makes the software really easy to deploy and it is not expensive relative to some other competitors: Sparta System's TrackWise(TM), Oracle Agile (TM), MasterControl(TM), Documentum(TM), OpenText(TM) etc. The fact that it is on the cloud as software as a service really helps alleviate a lot of the system administration issues common with competing systems. Another aspect I like is it is comes pre-validated, relieving us of time consuming and costly validation consultants!!!!

Cons

The software is a relatively new offering compared to the other competitors, that being said, I wouldn't consider this to be a major disadvantage.