EvaluAgent
No reviews yet
Overview
About EvaluAgent
EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others.
With this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution ...
EvaluAgent Pricing
Pricing information is provided on request by EvaluAgent.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Not Available
Other Top Recommended Manufacturing Software
Be the first to review EvaluAgent
Share your thoughts with other users.