# EvaluAgent Software Reviews, Demo & Pricing - 2026 > Review of EvaluAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/manufacturing/evaluagent-profile --- [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / EvaluAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/)[Alternatives](https://www.softwareadvice.com/manufacturing/evaluagent-profile/alternatives/) # EvaluAgent 2026: Benefits, Features & Pricing Wondering if EvaluAgent is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview EvaluAgent 4.7 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) Pricing Starting at $15.00 per month ### About EvaluAgent EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others. With this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. Pricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources. Wondering if EvaluAgent is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. ## EvaluAgent User Interface ## Popular EvaluAgent Alternatives Main Product EvaluAgent 4.7 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.75Value for money - 4.82Customer support - 4.45Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [XM for Customer Experience](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/) 4.6 [(255)](https://www.softwareadvice.com/customer-experience/customer-frontlines-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.46Value for money - 4.64Customer support - 4.55Functionality Pricing Starting at $1500.00 per year Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [OnviSource OmVista](https://www.softwareadvice.com/product/447717-OmVista/) 4.6 [(5)](https://www.softwareadvice.com/product/447717-OmVista/#reviews) Ratings Breakdown - 4.60Ease of use - 5.0Value for money - 5.0Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price ## EvaluAgent Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## EvaluAgent Features - Popular features found in Quality Management Change Management Complaint Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Management Electronic Signature Incident Management Quality Control Risk Management Task Management Training Management - More features of EvaluAgent Access Controls/Permissions Activity Dashboard AI/Machine Learning Alerts/Escalation Alerts/Notifications API Approval Process Control Assessment Management Audit Management Automatic Transcription Built-in Course Authoring Call Center Management Call Logging Call Monitoring Call Recording Call Reporting Campaign Management Categorization/Grouping Chat/Messaging Commenting/Notes Communications Management Complaint Monitoring Compliance Management Compliance Tracking Computer Telephony Integration Conversation Intelligence CRM Customer Experience Management Customer Journey Mapping Customer Service Analytics Customer Surveys Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Document Storage Employee Coaching Tools Feedback Management Gamification Goal Setting/Tracking HIPAA Compliant Interaction Tracking Learning Management Learning Paths/Tracks Live Chat Monitoring Multi-Channel Data Collection Multiple Scoring Models Natural Language Processing Negative Feedback Management Onboarding Performance Management Performance Metrics Predictive Analytics Quality Assurance Quality Management Real-Time Data Real-Time Reporting Recommendations Reporting/Analytics Reporting & Statistics Risk Assessment Search/Filter Self Service Portal Self-Service Search Sentiment Analysis Skills Tracking Speech-to-Text Analysis Survey/Poll Management Surveys & Feedback Text Analysis Third-Party Integrations Trend Analysis Workflow Automation Workflow Management ## EvaluAgent Integrations Freshdesk Integration rated undefined from -1 review Intercom Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 15 integrations ## EvaluAgent User Reviews Overall Rating 4.7 Ratings Breakdown 5 65% 4 35% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.8 Customer support 4.8 Functionality 4.5 KT Karine T. Verified reviewer Internet 51-200 employees Used weekly for less than 6 months Reviewed March 2019 A great addition to our Quality Assurance program 5 We wanted to push our QA processes and overall quality of service to the next level. However the perspective of multiplying quality forms, evaluations and keeping track of all the reporting through multiple excel files, multiple locations, multiple languages was quite discouraging. On the contrary, working with Evaluagent opened more doors and allows us to tailor our QA program exactly as we wanted it. We've seen team members are more engaged, as they receive feedback in real time and can see their progress and results in a very visual way. Team Leaders are also seeing more easily potential for improvement and were excited to move away from the old fashion way of doing evaluations. It's still early stages, but we believe Evaluagent will be instrumental in helping us reach our quality progression goals. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- it's visual: you can see at a glance what are your teams'/team members' strengths and were you need to focus the coaching - it takes the time consuming reporting part away, so you can actually focus more time on the coaching - it's interactive, and intuitive to use - features and changes requests are taken into consideration and implemented - their support team is amazing! Cons: Because I really have to pick one... I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck) Read More MM Melissa M. Verified reviewer Publishing 51-200 employees Used daily for free trial Reviewed May 2019 Evaulagent Review 4 It has given us more flexibility with our QA. It's allowed us to monitor closer and with the Agent side of things now being live it will open a new world from their point of view of having instant access. This in turn should improve the service we are providing to our customers. Ratings Breakdown 3 Ease of use 4 Customer support 5 Functionality Pros: I love the dashboard. It gives an instant view of performance at a glance which saves time in report running etc. Sometimes you need the granular detail, others you just need a quick glimpse and this is exactly what it provides. Cons: I get a little bit confused with the reporting but i am sure that if I watched more of the videos I would be able to figure it out. I also wish there was a way to select a specific date range on the dashboard. We can only select last 7 days, 30 days, this month etc but sometimes we run over into the following month so it would be good to see specific dates. Read More SM Sandrine M. Verified reviewer Consumer Services 51-200 employees Used weekly for less than 12 months Reviewed June 2019 Supporting CS by being a good CS too 4 The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that! Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: I like the format, the way we could do reporting and see how with just a grid, we could extracts lots of info to help our QA and our teams. Cons: The structure is too rigid as we can bearly erase anything, the report is the same, I cannot see agent per agent, or team per team really, no way to get all audits feedbacks somewhere for one to one etc. Read More PI Peter I. Verified reviewer Insurance 201-500 employees Used daily for less than 6 months Reviewed July 2019 Focused on one thing and does it very well! 5 Excellent, from pre-sales through to implementation, we've been highly supported. The team are friendly, flexible and available and it's been a pleasure so far! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Simple, intuitive interface yet feature rich. Cons: Nothing major, one thing is the user management, it can be clunky to add/update users but a new API capability about to launch will hopefully simplify that Reasons for choosing EvaluAgent The proposition from EvaluAgent was clear - we do quality audits/evaluations and focus on people development, we're not distracted by anything else and the pricing structure was very competitive. The team have worked in frontline so they know what users need, from agents through to senior leaders. And the product reflects that. Read More SS Shakeel S. Utilities 201-500 employees Used daily for less than 2 years Review source Reviewed January 2019 Quality Assurance and Compliance Manager 5 Evaluagent are willing to go above and beyond for their clients. Any support required they are willing to roll their sleeves up and get stuck in to help you achieve your output. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Highlighting live risks to help mitigate further risks. Continued support from Reg ( Legend) Cons: The new version meets all of our requirements, external auditors stated Evaluagent’s platform helped us achieve a robust internal defence. Read More DS Darren S. Verified reviewer Non-Profit Organization Management 501-1000 employees Used daily for less than 6 months Reviewed March 2019 Does exactly what it says on the tin!! 4 In order to kick start a Quality aproach to calls and customers I initiated the conversation with Evaluagent and it was to do exactly wha they promote their product for....to do away with spreadsheets and word documents and to move to an easy to use product that will empower staff to be responsible for their own quality performance. As we are only using the version at the minute we have ot realised all of the benefts but the improvements I have see I know it is only a matter of time before we do. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's ease of use in terms of set up for evalutors and agents alike. Nothing as too complex and it was really intuitive to use. Cons: Some functionality not quite available yet in terms of new version but based on what I have seen and what I know will be delivered that does not conern me Read More JG Jo G. Verified reviewer Leisure, Travel & Tourism 201-500 employees Used weekly for less than 12 months Review source Reviewed December 2019 Fantastic Software & incredibly responsive team! 5 I've been blown away by the responsiveness of the team. I've never worked with a company that focuses so much on what it's users want. If you want a development you can post it and other users can vote if they would also like to see it. If the team isn't sure how they can do it, they'll contact everyone who voted to get further feedback. I wish every company was so responsive! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use and see reports. Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team). Cons: I'm struggling here, to be honest. I'm sure there's one or two things but nothing springs to mind. Read More VR Verified Reviewer Financial Services 51-200 employees Used daily for less than 6 months Reviewed May 2019 Great Product 5 The staff are great and the software has helped our business deliver more to the operation. All in all highly recommended! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use and Evaluagent staff are always on hand to help when needed. The reporting tool is a great way for the operational floor to have full access to all results without asking the QA team for any information, so it helps our business deliver more grades! Cons: Some process' we used before before EvaluAgent are not accessible yet with the software, but after a conversation with the EvaluAgent team, they are looking into adding what we need in the coming months! Read More NS Nicola S. Verified reviewer Building Materials 1001-5000 employees Used weekly for free trial Reviewed May 2019 Customer support 5 The Customer Service Centre currently have limited quality monitoring capability and therefore have no measurement for quality of service offered and customer experience. This impacts on the ability to identify relevant areas for improvement, to drive customer loyalty and to drive sales. As the above illustrates, it is lacking in a number of core areas that are vital for driving sales and efficiencies and providing competiveness and effectiveness. – Limited current quality monitoring capability. – Inability to understand our customer requirements and satisfaction. – Impacted ability to drive customer loyalty. – Impacted ability to drive sales and margin. – Impacted ability to set and drive customer SLAs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, Dashboards, reporting functions, flexibility within the tool, non restrictive Cons: The login button is well hidden at the bottom of the page! Reasons for choosing EvaluAgent Cost. Read More RJ Rachel J. Verified reviewer Non-Profit Organization Management 201-500 employees Used daily for less than 6 months Reviewed March 2019 Geat service and support 4 Great! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Evaluagent has made our managers lives so much easier and we are finding that they are now completing more call quality per month as the system is so easy to use. The Advisors can see their scores and areas for improvements really clearly. The support received from the Tech team has been second to none and we always have received guidance when required Cons: When we forst used the system it was difficult to run reports that showed the scorings by section, after providing feedback this has now been improved. 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