ICIM ERP and Accelerated ERP Software


ICIM ERP by Metasystems offers small and midsize discrete manufacturers a comprehensive ERP that brings together order management, engineering, manufacturing, CRM, financials and warranty management. It supports the business needs of manufacturers: Make to Order, Engineer to Order, Assemble to Order, Mixed Mode and more.

At the core of ICIM ERP is the engineering module, which offers an integrated inventory control, resource planning, purchasing, lot and serial control, shop floor management and quality assurance. ICIM ERP is also suitable for ETO companies as it helps them manage part numbers, as well as provide complex engineering status controls.

ICIM CRM is fully integrated with the rest of the modules, giving resources to track and analyze both prospects and customers. Also integrated into the system are full financials designed for the manufacturing environment.

Engineering Workbench
Engineering Workbench

Engineering Workbench

Order Management

Order Management

Purchasing Workbench

Purchasing Workbench

Sales Order Workbench

Sales Order Workbench

Service Order Maintenance

Service Order Maintenance

Shop Floor Workbench

Shop Floor Workbench

Supported Operating System(s):

Windows 8



15 Reviews of ICIM ERP and Accelerated ERP

Overall rating

4.0 / 5 stars

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Showing 1 - 15 of 15 reviews

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Anthony from Kettering University

Industry:  Education

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Metasys JCI

This system has been in use for at least 15 years. We have recently upgraded to the latest version and have been given assistance by JCI support. The system is primarily used to gauge the building systems and make adjustments as needed. It is our number one resource when any climate-related issue occurs. We are thankful for the utility and use of this system.

Pros

Ease of use
Available training
Compatibility with different components
Visual interface
Customer support 60% of the time
Backnet capability

Cons

Cost, upgrades are lengthy

Jim from Marvin Windows

Industry:  Manufacturing

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Mgr - strategic programs

Pros

Stable and works for most of what we need in a mfg ERP ; fairly good configurator; ok on the accounting side

Cons

Old school tech and limitations on so much modern technology - built before BI a was really a consideration

Laura from WDG

Ease-of-use

Customer support

September 2014

Grew with the company, allowing us to double sales without growing pains

Pros: Metasystems' customer service is A+. Anything we needed, they created. Any questions we had were answered in a timely fashion. ICIM allowed us to grow from a $4M company to an $8M company, without a paperwork problem. Cons: ICIM can be a little finicky, some programs need tweaking. That being said - any time an issue came up, Metasystems fixed it immediately.

Review Source: Capterra

Dan from Drees Wood Products

Ease-of-use

Customer support

Functionality

June 2012

We are a cabinet door manufacturer with hundreds of door styles and thousands of options that are available on most of them. We looked for two years for an out of the box software package that would help us run our business from order inception to shipment; however, we were not able to find anything remotely close to fitting our needs. We found out about Metasystems doing a web search for “product configuration.” Once Metasystems did an online demo of ICIM we were able to see that our needs would not be satisfied by an out of the box product. The programmers at Metasystems came to our site and “set up” our very unique program. Metasystems is a very professional firm who dedicates themselves to completing a project with little or no interference on day to day business operations. The support they provide is phenomenal and only a phone call or email away.

Jim from Marvin Windows and Doors

Ease-of-use

Customer support

Functionality

June 2012

Marvin Windows and Doors has been using ICIM since 1995. We were attracted to the system because of its ability to handle complex configurations and because it can be modified to meet unique business requirements. Because of the extensive modifications we made to the system, we have done most of the ongoing system maintenance internally with oversight and help from the Metasystems staff. During the implementation, the Metasystems staff was helpful, knowledgeable and worked well with our staff, both the system users and the technical folks. Our previous system was self-developed and essentially a glorified typewriter with very weak data structures. By utilizing ICIM’s functionality, we were able to leverage additional data from the system to gain significant operating efficiencies throughout the organization.

Peter from Garafano Tank Service

Ease-of-use

Customer support

Functionality

May 2012

We chose ICIM ERP by Metasystems because it was designed for an operation very similar to ours - trailer repairs. We like the integration of purchasing, inventory, job costing and accounting. It's a time saver and gives us good information. The implementation wasn't too bad and the product support is excellent. Before implementing ICIM ERP we were only using stand alone accounting software. ICIM is a very powerful program and we probably don't use it to it's full capability. It does take some time to learn. Because it's so powerful, there are nuances that can only be learned over time. Metasystems has great support and there is so much flexibility that they can customize it to your needs.

Jarrod from Heil Trailer International

Ease-of-use

Customer support

Functionality

May 2012

Heil Trailer International is the industry leading transportation solution provider and we have been in business since 1901. We have been using ICIM ERP by Metasystems for over 15 years. They have always provided fast efficient service and have built custom applications that have met or exceeded our specific needs from day one. We continue to integrate ICIM ERP into our new acquisitions - Metasystems always manages the implementations in an extremely timely, efficient and accurate manner. Metasystems really took the time to learn about our business and our processes, this enables them to see the bigger picture and understand how one change can affect other segments of our unique business. If we need support, the team at Metasystems is always there for us with fast repairs that keep us up and running with no production stopping downtime. I don't think you will find a better ERP provider on the market than Metasystems.

Laura from WDG

Ease-of-use

Customer support

Functionality

May 2012

We are a specialty chemical blending company with specific needs regarding formulating and purchasing/receiving. We also operate out of two offices - one for administration, and one for production. In the past, we had receiving and payables issues - where we paid for material that we hadn't fully received, etc. In addition, our formulas were difficult to access and print for production purposes. Metasystems was able to come in and create ICIM ERP that was tailored specifically to our needs - developing programs for each of our different products so everything worked perfectly. Our labels are now printed automatically w/ barcodes and specific lot numbers - generated directly from our sales order numbers. The general work flow process from sales order, to work order, to packing slip, payables, receivables, general ledger - everything is streamlined! ICIM ERP enabled us to grow from 4 million in sales to 7 million in one year, which would have been IMPOSSIBLE with the paper system we were using before. I can't imagine the glaring (and expensive!) errors that would've occurred with that kind of growth. Metasystems customer support is superb. I cannot highly recommend them enough. To be able to call or email someone in the USA, and get a near immediate response or solution is a far cry from most of the other ERP systems we looked at. I can't imagine our business without Metasystems or ICIM ERP - they are truly a partner at this point.

Doris from Timpte, Inc.

Ease-of-use

Customer support

March 2010

Inventory control focus review

We are not fully implemented at this time. We are only running the Inventory Control, MRP and Purchasing portion of the system. We can not make a recommendation on the full ERP package at this time.

Pros

Improved tools and ease of use when compared to our old inventory control system
Improved historical data access

Cons

Amount of custom programming required to meet the needs of our company.

Review Source: Capterra

Scott from Ritz Instrument Transformers, Inc.

Ease-of-use

Customer support

March 2010

Great software and support

I would recommend this software to other manufacturers. It gives large company functionality in a small/medium company price range.

Pros

This ERP package fit in almost perfectly to our business model.
- Total package including financials
- Flexible quote and order entry system
- Solid MRP functionality
- AP and AR fully integrated
- Navigation and use is consistent between modules
- Great support

Cons

- No fixed asset module (which we knew going in and easily work around)

Review Source: Capterra

Dan from NPK Construction Equipment

Ease-of-use

Customer support

July 2009

ICIM 10 years later

If you are looking for an out of the box clone of another software, this may not be for you. If you have some special needs and want those addressed in a quick and personally level, ICIM is the fit. We looked at several softwares and chose ICIM. No regrets after almost 10 years.

Pros

Very flexible, excellent support, quick response to bugs and/or enhancement requests. Programming staff that do their best to first understand you requirements, then look at the solution.

Cons

Not most windows friendly. The new 10G version is MUCH better.

Review Source: Capterra

Glenn from Critical Computer Solutions

Ease-of-use

Customer support

July 2009

Best ERP ever seen

Best overall ERP system for production I've ever dealt with.

Pros

Excellent Bill of Materials structure, Inventory, Costing, and Production control all the way through Accounting.

Cons

not using the entire system

Review Source: Capterra

Dan from Drees Wood Products, Inc.

Ease-of-use

Customer support

October 2008

I would definitely recommend ICIM to any users

I would definitely recommend ICIM to any users who are looking for their software to meet specific needs.

Pros

ICIM is a very customizable software package that will allow most company's the ability to have it meet their specific needs. I found that it is easier to make it work for you rather than force your needs into a "packaged" product.

Cons

Because of the ability to customize it so much the learning curve may be a little longer than an out of the box product.

Review Source: Capterra

Bob from The Steelastic Co., LLC

Ease-of-use

Customer support

October 2008

Weigh the customer support, the ICIM ERP reliability & flexibility.

Weigh the customer support, the ICIM ERP reliability & flexibility ( both business processes & system platforms ) and cost, our decision was rather easy to select Metasystems.

Pros

Provides flexibility to meet unique business processes e.g. BOM configurator.
Reliable, not complex for a new user to grasp & apply.

Cons

Screens are not always consistent with key stroke applications.

Review Source: Capterra

Bruce from WinSystems Inc

Ease-of-use

Customer support

October 2008

We have been live with ICIM for over 3 years.

We have been live with ICIM for over 3 years and the best recommendation I can make is that I would make the same selection again.

Pros

We ultimately selected ICIM because of the people and business methods of Metasystems. Most all other ERP packages are shrink-wrap meaning that either zero or limited customization is available. One of our primary considerations was the ability to taylor the software to our unique operation. Metasystems offered the customization option and their employees provide vast experience and expertise over a broad industry spectrum. They were able to offer invaluable insight as a true partner in the definition and implementation of the package.

Cons

As expected, the customization of the package could at times be challenging. There were several major issues encountered along the development and implementation path but the Metasystem programmers were always available (even on nights, Saturdays and Sundays as needed), friendly, knowledgable and help to get us through all of the problems.

Review Source: Capterra

Displaying 1 - 15 of 15 reviews