About QualityOne

QualityOne is a cloud-based quality management solution that assists cosmetics, consumer goods and chemical firms with document control and training management. Its key features include root cause analysis, issue management, performance monitoring and supplier quality assurance.

The application comes with a risk management module, which helps operators assess potential risk events, prioritize mitigation activities and maintain compliance. Trainers can use the solution to assign courses and send updates to learners and generate reports. With its CAPA management feature, managers can track customer complaints, conduct audits and take corrective actions.

QualityOne integrates with the third-party platform Microsoft Office Online. It lets employees manage...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

9 Reviews of QualityOne

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Veeva QualityOne

We use QualityOne as an electronic quality management systems.

Pros

Best in class document and record management and pretty good quality event management to boot. UI is great, document handling is above par, and while quality events can sometimes feel like an add on, the UI is still great and customization / configuration is a breeze. Additional selling points for us were the full API and excellent and responsive troubleshooting / support.

Cons

Quality event management utilizes a slightly different format than document management, and it's not as robust as the document management, but the value is still excellent and configuration options allow more flexibility than other solutions we've seen in the price range.

April 2020

Adam from Sharp Life Science

Company Size: 51-200 employees

Industry: Medical Devices

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

April 2020

Veeva Vault Documentation and Quality Management

Implementing QualityOne has provided the company with a single solution for its document control requirements and automating various processes involved in its Quality Management System. This means that users, management and auditors are able to quickly access data with the knowledge that they are viewing the latest version in a secure manner.

Pros

We chose this software initially for our document management system with the intention of expanding its use to encompass all of our quality management system. The features that our end-users particularly like are the ease of use of the application, people found that it was very intuitive and with a little familiarity were able to accomplish tasks in a quick and efficient manner. People also liked the fact that they could view and compare documents without having to go to the trouble of always downloading the record to their PC simply to see it's contents.

Cons

The rendition of documents held is limited and could be expanded to cover other formats

Reasons for Choosing QualityOne

During the demonstration and evaluation process Veeva were quick and responsive to all the questions and issues raised. They were also very responsive and open during the supplier evaluation and audit process with an impressive attitude to the quality of their product and its development. When users of the system were asked if they liked the new system all of them responded that it was a big improved and were happy to continue expanding its roll-out throughout the company.

May 2020

Jerome from L'occitane (Groupe L'Occitane)

Company Size: 5,001-10,000 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

L'Occitane review (IT point of view)

Pros

- OOB tool - Online solution : first time ever we saw an app (draft version) the day after the Kick Off ! - Friendly and easy to use for end users - Implementation teams share their other customers experiences ans best business practices, this is a HUGE project accelerator

Cons

For today the object versionning is not a natively integrated feature. TOO EXPENSIVE !

Reasons for Choosing QualityOne

Best software on the market, and the POC (Proof Of Concept) had demonstrate that the Veeva's team really undertood our needs.

October 2018

Mike from ProQuest

Company Size: 1,001-5,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

QualityOne - One stop for EASY Quality Management

Pros

The ease of use is second to none. I have a lot of users who need access to the system who themselves have never worked in a Quality Management System before, let alone in the Pharma industry before. If I had to give them access to other systems (like Master Control, Trackwise, Documentum) I'd be extremely worried about their ability to utilize the system in an efficient manner. QualityOne makes every task (like approving docs, adding a CAPA, etc) simple. To date, I have not had one user ever report the system was hard to use. Many users have already become super users just by using the system on a day by day basis.

Cons

The initial configurations sometimes do not push through correctly to the production system, and these arent checked before go-live. But these issues are easily remediated and typically, in our case, have not caused any downtime.

October 2018

Thomas from P&G

Company Size: 10,000+ employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Simple to Use

We have increased quality compliance with our documentation while eliminating over 2 peoples worth of effort across our site. We have been able to move from several document management solutions to 1 because it is meeting all of our needs.

Pros

Easy to navigate and understand user interface. Users at my site are consistently able to use the product with zero formal training.

Cons

Currently difficult to print documents, many steps are required.

May 2020

Danny from Aker BioMarine

Company Size: 201-500 employees

Industry: Biotechnology

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

QualityOne as an automated QMS tool

Overall we are very pleased with QualityOne as our automated QMS solution

Pros

Flexibility - the tool can be adapted to suit changing business requirements. Implementation team - The Veeva team which assisted us in configuring the system and going live were excellent.

Cons

One or two features are not intuitive and reassigning tasks could be made easier.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Replacing existing system

We were looking for a solution that did not require a lot of IT time once the product was up and running as well as giving our suppliers access to their quality data. QualityOne will accomplish both.

Pros

The ability to configure the software is great and the main reason we selected QualityOne to replace our internally build software. The Veeva team has been exceptional in working to understand our processes and guiding us on how to best translate it into QualityOne. The software is definitely working for us vs. us working for the software.

Cons

Sometimes the relationships between objects is not automatically created. For example you can relate a finding to an audit, but then you must go into the audit and relate it back to the finding. It should make that relationship both ways automatically.

May 2020

ENRQUE from LOCCITANE

Company Size: 5,001-10,000 employees

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

May 2020

GREAT CHOICE

Pros

BEST IN CLASS, USER FRIENDLY, STANDARD SOLUTION BUT COMPLETELY CUSTOMIZABLE

Cons

PRICE VALUE FOR MONEY FEE PER LICENCE SEARCH ENGINE NOT AS POWERFUL AS GOOGLE/AMAZON. EX, accents

May 2020

Andy from Web Industries

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2020

Web Industries QualityOne Review

Simply, under my leadership I'm advocating Web Industries to use QualityOne not because of system capabilities but rather Veeva's strong partnership capabilities. Those partnership capabilities include but not limited to: listening to customers, subject matter expertise, and building meaningful relationships.

Pros

1.) Great commercial off the shelf (COTS) functionality 2.) Easy point-and-click configuration 3.) Visual, dynamic reporting

Cons

1.) Minimal embedment of LEAN/6sigma tools in processes 2.) Cost of Poor Quality (CoPQ) roll metric and report would be valuable