About QualityOne

QualityOne is a cloud-based quality management solution that assists cosmetics, consumer goods and chemical firms with document control and training management. Its key features include root cause analysis, issue management, performance monitoring and supplier quality assurance.

The application comes with a risk management module, which helps operators assess potential risk events, prioritize mitigation activities and maintain compliance. Trainers can use the solution to assign courses and send updates to learners and generate reports. With its CAPA management feature, managers can track customer complaints, conduct audits and take corrective actions.

QualityOne integrates with the third-party platform Microsoft Office Online. It lets employees manage...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

4 Reviews of QualityOne

Overall rating

5.00 / 5 stars

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October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Veeva QualityOne

We use QualityOne as an electronic quality management systems.

Pros

Best in class document and record management and pretty good quality event management to boot. UI is great, document handling is above par, and while quality events can sometimes feel like an add on, the UI is still great and customization / configuration is a breeze. Additional selling points for us were the full API and excellent and responsive troubleshooting / support.

Cons

Quality event management utilizes a slightly different format than document management, and it's not as robust as the document management, but the value is still excellent and configuration options allow more flexibility than other solutions we've seen in the price range.

October 2018

Mike from ProQuest

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Pharmaceuticals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

QualityOne - One stop for EASY Quality Management

Pros

The ease of use is second to none. I have a lot of users who need access to the system who themselves have never worked in a Quality Management System before, let alone in the Pharma industry before. If I had to give them access to other systems (like Master Control, Trackwise, Documentum) I'd be extremely worried about their ability to utilize the system in an efficient manner. QualityOne makes every task (like approving docs, adding a CAPA, etc) simple. To date, I have not had one user ever report the system was hard to use. Many users have already become super users just by using the system on a day by day basis.

Cons

The initial configurations sometimes do not push through correctly to the production system, and these arent checked before go-live. But these issues are easily remediated and typically, in our case, have not caused any downtime.

October 2018

Thomas from P&G

Verified Reviewer

Company Size: 10,000+ employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Simple to Use

We have increased quality compliance with our documentation while eliminating over 2 peoples worth of effort across our site. We have been able to move from several document management solutions to 1 because it is meeting all of our needs.

Pros

Easy to navigate and understand user interface. Users at my site are consistently able to use the product with zero formal training.

Cons

Currently difficult to print documents, many steps are required.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Replacing existing system

We were looking for a solution that did not require a lot of IT time once the product was up and running as well as giving our suppliers access to their quality data. QualityOne will accomplish both.

Pros

The ability to configure the software is great and the main reason we selected QualityOne to replace our internally build software. The Veeva team has been exceptional in working to understand our processes and guiding us on how to best translate it into QualityOne. The software is definitely working for us vs. us working for the software.

Cons

Sometimes the relationships between objects is not automatically created. For example you can relate a finding to an audit, but then you must go into the audit and relate it back to the finding. It should make that relationship both ways automatically.