InsightHub

RATING:

4.2

(10)
Overview

About InsightHub

InsightHub is a market research platform designed to help organizations make informed decisions using data. It can help teams with various challenges, from recruiting the right participants to engaging stakeholders and decision-makers. The platform was developed to support and fuel growth across these four key stages of any research activity: 1 - Recruit: From launch, InsightHub helps insight professionals build a fully-profiled database of members from open screener surveys, access panels, and existing customer data. 2 - Research: A diverse set of research tools support a continuous schedule of activity and promote ongoing member engagement. 3 - Analyze: Qual and quant analysis tools to help build, share, and export reports that combine data from multiple methods an...

InsightHub Pricing

Starting price: 

£10,000.00 per year

Free trial: 

Available

Free version: 

Not Available

InsightHub - Trendsetters
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InsightHub Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4

Functionality

3.5

Most Helpful Reviews for InsightHub

10 Reviews

Christopher

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2016

Easy to use, innovative & all in one place

My first experience with online research, the FlexMR team made it easy to understand the tools and research methods. The best part, aside from the fantastic team, is the ability to run all projects (long term and ad hoc) within the same space.

Vendor Response

Thank you for the 5-star feedback. We're glad InsightHub, and the team at FlexMR, has been a helpful part of our online research journey - and hope we can continue to be for many years to come.

Replied January 2023

Amanda

Financial Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Cheap and effective way to reach customers

Excellent great tool with great service at a great price.

PROS

Easy to design surveys and for a non analytical person like me Numbers is great to analyse the results.

CONS

Some limitations on survey design.Also.. numbers can be quite limited.

Reason for choosing InsightHub

Price and ease to use plus been using it for years

Vendor Response

Thank you for the positive review. It's always great to hear how InsightHub is bringing people closer to customers, and we're proud to do so at a competitive price. Our team are continuing to work hard on further survey design & analysis functionality, and we hope you'll be able to benefit from these upcoming releases too.

Replied August 2023

Imogen

Retail, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed June 2023

easy to use but slow to innovate

PROS

its easy to use, good customer support from the team

CONS

so to innovate, survey aren't mobile first

Vendor Response

Thank you for the feedback and sharing your evaluation of InsightHub. We're glad to hear of your positive experience with the our support team, and will ensure your comments on innovation and survey functionality are raised during upcoming development sprints.

Replied June 2023

Tom

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Great product and helpful support team

It has been an ideal solution for us and has played a key role in client decision making. The platform has evolved and improved a lot in recent years and the planned, continued improvements will only make it better!

PROS

The capability to offer clients all of their research on one platform, with a quick turnaround time and easy to access insights, is a highly attractive proposition - one which has brought countless benefits and captured important feedback for clients. Targeting tasks and segmenting the userbase is easy and very important to the user experience as well. The FlexMR support team are always on-hand to provide support and advice for using the platform.

CONS

Hard to say it is a dislike but the survey tool doesn't have the same range of question types or customisation as a specialist survey software does. Some manual processes on the platform could also be automated to reduce panel management time.

Reason for choosing InsightHub

Cost-effective

Vendor Response

We're glad to hear InsightHub and the support team have a powerful and cost-effective solution for you and your clients. We will pass your comments onto the team - who continue to work on improving the feature set, including a robust and more featured set of survey questions.

Replied March 2023

Jamie

Non-Profit Organization Management, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Good basic platform

Great, it does what it needs to do. Customer support has always been really helpful and fast to answer any queries.

PROS

It does work well, and the functionality is there for what we need it for. Survey building is easy and should be used, and the data collection from those surveys is easy and fast.

CONS

Some things seem to be hidden away in sub menus, and separate tabs on the system would be better.

Vendor Response

Thank you for your comments - it's always encouraging to hear that our fast and responsive survey functionality is having an impact. As we're always striving to improve, your comments on system navigation have been passed to our product and technology development team for roadmap consideration.

Replied November 2023

Oliver

Financial Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Great Customer Panel Solution

PROS

It's easy to use, intuitive, and has a fantastic range of features.

CONS

Some of the more advanced features available from other companies are not available. This has never been an issue for us though.

Vendor Response

Thank you so much for the positive and constructive feedback. We will share this with the team to let them know how we are doing. We are also happy to share that our dev team are hard at work on a set of advanced survey, video and analysis features that we hope will be available within the next few months.

Replied January 2023

Wendy

Education Management, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2023

Insight hub - User Insight

It is adequate for our needs so far and allows us to easily create a database of our own users.

PROS

It fulfils our needs and once familiar with functionalities it allows us to conduct research and analyse the results. The ability to create a database of our own users is awesome.

CONS

Not intuitive to use. Lots of clicks are needed to achieve simple tasks.

Vendor Response

Thank you for the review, we're so glad to see such a high value for money rating. We will pass your comments onto our development team to feed into future planning cycles.

Replied November 2023

Cristian

Market Research, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Good choice for panel management!

PROS

It's easy to use, and it does not require a lot of training.

CONS

The way invite/reminder emails are sent could be improved. It would be nice to have a delivery report. For statistics reports, it needs to be a bit more flexible in filtering data by custom dates.

Vendor Response

Thank you so much for sharing this review. We will be sure to pass your comments onto the team, and include these considerations in our upcoming email development work.

Replied August 2023

Katherine

Research, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2023

Some processes in need of simplification

PROS

Product is easy to work out, especially when everything is done through insighthub.

CONS

Menus can be sticky in navigation, making it hard to find simple things.

Vendor Response

Thank you for taking the time to share your experience of InsightHub. We're glad you have found the platform easy to use. Simplification is currently a key priority for the team, and we will ensure your feedback forms a part of upcoming development cycles.

Replied June 2023

Candace

Education Management, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

InsightHub

I partake in the polls, chatrooms, podcast and blog links.

PROS

As a user, I appreciate the insight and topics. The graphics and ease of use are appealing.

CONS

Some of it is tough to navigate on an android phone. It works better on a pc.

Vendor Response

Thank you for your review, we are glad to hear that you find InsightHub easy to use. We will also feed back your comments regarding smartphone navigation onto our software engineering team.

Replied May 2024

10 Reviews