About Vancery

Vancery is a cloud-based market research platform, which helps organizations collaborate with customers or professionals to exchange ideas and experiences about paid projects.

Users can interact via surveys, group interviews, direct messaging and audio conferencing. It helps teams gather data, identify the latest trends and gain contextual insights.

With its recommendation engine filters, users can find a suitable professional to get an answer to the query. It comes with mobile applications for iOS and Android. Support is extended via phone and email.


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7 Reviews of Vancery

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

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Showing 1 - 7 of 7 results

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June 2021

Jay from Boston Securities Token Exchange

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Vancery: Next generation research platform that offers greater control and transparency than others

Very satisfied. Finding all my project needs can be met by one vendor now after I on boarded Vancery.

Pros

Integrated tool for both calls and surveys. Transcripts are available via download right on the site. Can drive the input myself insuring higher quality output. Am very satisfied with the product and service from the Vancery support team when I can't source on my own.

Cons

Would be great if I could run 100% of my needs directly but some projects require the support team to help.

Reasons for Choosing Vancery

Ties back to all my comments-Vancery is an integrated product. Their support team seems to have more time to help for project completion than do their competitors do for a mid size client like me.

Reasons for Switching to Vancery

Dynata outsources calls...Vancery is an integrated holistic solution I can depend on for all my projects.

May 2021

Michael from Jebbit

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Vancery allows us to survey and interview our customers to hone our value prop BEFORE we launch!

The experience is seamless for collecting key datapoints from users. We have found a ton of value in utilizing Vancery to talk to our customers and conduct quantitative surveys.

Pros

Vancery allows us to find current users of our software as well as users of competing software platforms to connect with through in depth surveys and interviews. We are able to conduct user interviews to test the messaging of our marketing materials and feature offerings of our product with actual customers. Additionally, the intel we are able to gather from talking to users of competitive software allows us to build better products that resonate with our target customer-base.

Cons

There are some more advanced survey features that other platforms support that Vancery doesn’t currently support, but we’ve been able to adjust our surveys to the capabilities of Vancery’s platform and their survey team will help with the drafting and design process to ensure that the format fits your business goals and their technology.

Reasons for Choosing Vancery

The transparency into the panel participants’ industry and work history was unique to Vancery, and really helps to drive the structure of the interviews. We also needed tools for customer segmentation, which Vancery offers.

Reasons for Switching to Vancery

The research experience was fairly siloed. We weren’t able to complete the quantitative and qualitative research processes in a single platform. Vancery’s UX and panel were really compelling for our team.

May 2021

J.P. from Advantage Capital

Company Size: 51-200 employees

Industry: Venture Capital & Private Equity

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Vancery Review

Vancery is a great product that rivals many of the more established research tools, and combines the calls and survey functions into one easy to use interface.

Pros

Vancery fits all of our research needs in one platform including the ability to conduct calls and surveys, but with Vancery these capabilities are provided through the same portal. This can really speed up our research process and allows us to access the best respondents from the surveys we run for follow up calls.

Cons

Occasionally an interviewee won't show up for a call, but the Vancery client services team does a good job of rescheduling and tracking people down. There are no major issues from our use of the product.

Reasons for Choosing Vancery

It's not easy to do follow up calls with Qualtrics, and we liked Vancery's interface a little better.

Reasons for Switching to Vancery

Switching between vendors for call and surveys didn't make sense and we saw a lot of value in the ability to centralize our research workflow on Vancery.

May 2021

Robert from R&G

Company Size: 1,001-5,000 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Best way to do primary research

Has been a total game changer for me. What a rock star product!

Pros

Video experience is much cleaner and better quality than zoom All research tools in one platform Ability to import your own users to do surveys and interviews

Cons

Payments can sometimes take a little longer than expected

Reasons for Switching to Vancery

Vancery is awesome!

May 2021

Paul from Avenir Growth Capital

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

Great product, prefer them over the larger search firms

Overall very happy with Vancery - they make funding experts easy, and the scheduling is more seamless than having to exchange emails like other search firms that we've used. I've continued to use them more and more for our research needs.

Pros

Search functionality makes it easy to find users Booking is simple through the platform and don't have to go through emails to schedule calls

Cons

Continuing to build our user coverage in certain verticals

Reasons for Switching to Vancery

Easier to schedule and find experts for calls

May 2021

Andres from Andador Shop

Company Size: 2-10 employees

Industry: Apparel & Fashion

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Pretty powerful tool for market research

Seamless market research platform providing clean and useful tools which result in valuable insights and data for any industry and product.

Pros

In Andador Shop, we realized early on of the importance of choosing our path based on the most reliable data. The seamless access to information that Vancery provides has been key in building the know-how we need to make strategic decisions. As an entrepreneur, this user-friendly one-stop-shop for direct research is highly valuable and has led us to a great start. We are also impressed with the high-quality tools Vancery provides, such as the video experience which is much cleaner than other platforms, such as Zoom. We found the ability to download transcripts from interviews particularly useful as well which facilitated our ability to identify relevant insights.

Cons

We had a situation in which a user we had scheduled a call with didn’t show up; however, Vancery team not only reacted quickly to the situation but they were also very diligent in scheduling and tracking the user. The support we got in solving these issues was excellent. Seamless market research platform providing clean and useful tools which result in valuable insights and data for any industry and product.

Reasons for Choosing Vancery

Higher diversity and quality of research tools provided by Vancery

May 2021

Ben from INSIGHT2PROFIT

Company Size: 201-500 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Great product - offers a much better value proposition than larger research platforms such as GLG

Fantastic tool that is more nimble than larger platforms and allows for greater customization. Much better customer service than other platforms I've used.

Pros

• Ability to import your own users to do user surveys and interviews • Ability to download transcripts from interviews • Ability to build advanced surveys with different question types • Allows me to interface directly with potential experts

Cons

payment can be a bit delayed but always resolved.

Reasons for Switching to Vancery

Better customization and support, and survey feature is useful.