All SocialClimb Reviews
1-25 of 30 Reviews
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Jessica
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Social Climb has been a great asset to our practice
Great customer support and easy to use!
PROSSocial Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth.
CONSNo major dislikes. Always love to see more features added!
Reason for choosing SocialClimb
OrthoForum recommended, cost and ease of implementation and integration
Vendor Response
Thank you for your review! We are so glad your experience has been great!
Replied September 2022
Jessica
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
SocialClimb, Perfect Match of Technology and Healthcare
From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next.
PROSWhile there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant.
CONSTruthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs.
Reason for choosing SocialClimb
One, the sales team appealed to my needs and listened to what I had to say. I talked with someone knowledgeable about the product and SocialClimb had more to offer (additional services) outside of just reputation management.
Vendor Response
Hi Jessica, thank you for taking the time to leave us such a kind and thoughtful review! We're so happy to hear that you've had a positive experience with SocialClimb, and your feedback is appreciated as we work to enhance our platform. We look forward to continually serving you as you achieve your marketing goals. Thank you for being part of the SocialClimb community!
Replied April 2024
Sotheary
Health, Wellness and Fitness, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
FUNCTIONALITY
3
Reviewed September 2022
Switching to different reviews & rep platform
Was not engaging enough to use Social Climb as a dashboard- managed reviews directly on original platforms instead.
PROSGets the job done when it works. Writing more to meet character requirement in this section.
CONSOur field guys were having a lot of issues with using social climb, often times it not working right in front of the customer. They eventually didn't feel like trying to use it because it wouldn't work half the time. Social Climb is also a lot of money every month. ($1,000/mo) We're switching to a platform that offers the reviews & reputation, social media management, email, chat, and more for the same price.
Vendor Response
Thank you for your review. We are sorry your experience with the SocialClimb platform was not a success. Please reach out to marketing@socialclimb.com to discuss your experience further.
Replied September 2022
Allison
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Making connections with patients
The ease of use, and the use of reviews to help with marketing and creating new patients
CONSAbility to not send reviews to specific event types for patient appointments.
Vendor Response
Thank you so much for your kind words and awarding us a five-star review, Allison! SocialClimb is committed to enhancing healthcare marketing, and we're happy to hear that you've had a positive experience. Our team is also committed to continuous improvement, so we appreciate your feedback and guidance. Stay tuned for future improvements! Thank you again for the opportunity to serve you.
Replied April 2024
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Would Recommend to Colleagues!
The support staff are prompt. The usability of the review features is convenient if you are replying to reviews from multiple properties on one interface.
CONSI don't personally have any qualms about this platform.
Reason for choosing SocialClimb
We did a trial and decided to move forward.
Vendor Response
Thank you for your review! We're grateful for the opportunity to serve you, and are thrilled to hear that you've had a positive experience. Please don't hesitate to reach out if you have any questions or feedback. Thank you again for your support and for being part of our community.
Replied April 2024
Alexander
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Improve Your Online Reputation with SocialClimb
Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.
PROSI like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.
CONSThere were no obvious drawbacks to using this software.
Jennifer
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Social media acceleration!
Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.
CONSThey have a little more development to do for analytics but overall, we are very happy!
Kaylin
Hospital & Health Care, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2024
Very user friendly reputation manangement
Reports, ease of use, ability to do it all from social climb account
CONSNot being able to respond to social climb reviews, and infrequent reviews on platforms other than google
Vendor Response
Thank you so much for your review, Kaylin! We're honored to have the opportunity to serve you, and grateful for the chance to learn how we can improve. Feedback like yours motivates us to continually enhance the SocialClimb platform. Stay tuned for updates! Thank you again for your support and for being part of our community.
Replied April 2024
Lori
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
So happy I used them twice!
I used social Climb at my last practice. I was on the implementation team and loved working with [sensitive content hidden]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need.
PROSI love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.
CONSI find the process of adding providers a little tricky
Reason for choosing SocialClimb
Ease of use, responsiveness of the team when we have questions, and reporting.
Monica
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Tri-State Orthopaedics review
The easy of collecting reviews from patients and responding to the reviews. Having all the review sites that a patient can give feedback plus the private reviews option is great for our internal use. Collecting surveys is also very helpful for accreditations process.
CONSNot always easy to find how and where to make changes to our platform.
Reasons for switching to SocialClimb
SocialClimbs reporting platform was much better. Not worth the money spent for the number of reviews we were collecting.
Molly
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Perfect Tool for managing Digital Marketing & Reputation Management
Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts.
CONSI came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team.
Reasons for switching to SocialClimb
Social Climb was able to automate the review request process by interfacing with our EMR.
Sara
Hospital & Health Care, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Community Hospital Review
The ease of use for our users as well as the intuitive layout of the system. It's easy to know where to go to get information you need. Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it.
CONSThe integration is hard to understand and follow for a typical user but our IT team is able to work with support to get through that aspect. There is the inability to respond to updated review so there is still a need for checking Google for reviews.
Reason for choosing SocialClimb
Cost and ease of use - we were having issues with rotating customer service reps which cost us a lot of time in updating each new person to our situation and needs. Follow through and updates did not happen like they should so Social Climb seemed to be a better solution.
Reasons for switching to SocialClimb
the cost was less and the user experience was better
Vendor Response
Thank you for your review, Sara! We're grateful for the opportunity to support your efforts. As we work to amplify our platform and services, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community.
Replied May 2024
Cody
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
REAL results and outstanding customer support
I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.
PROSFrequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.
CONSThere's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.
Bob
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Fantastic tool for assisting in our Customer Reviews
It's been great. We certainly know that reviews are a lifeblood of a service company and our partnership with Social Climb has been a strong reason why we get so many.
PROSI love that this software provides an easy method for our technicians to request and obtain real time reviews on relevant platforms. This is invaluable in assisting in ensuring we have current, honest, and numerable reviews for potential customers to see. We are also able to quickly deal with any critical reviews quickly in order to maintain the highest customer satisfaction possible.
CONSIt's not often, but there are times when our reviews are simply difficult to tell who sends them. Many of our customer simply reply with their reviews to the Social Climb SMS, not ending up within sight of others.
Vendor Response
Thank you for your review!
Replied September 2022
Greg
Medical Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Generates lots of quality reviews for medical practice
Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.
PROSIntegration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.
CONSBecause it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.
Lindsey
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
SocialClimb has been a game changer for healthcare
They have always been quick to respond and helpful, explaining things until I understand, and meeting with me whenever I'd like. Even though the meetings are virtual, it seems like they are in person.
PROSThe ability to be able to reach out to patients to ask them to leave a Google review is a game-changer. Our patients were happy but not following through on leaving reviews. Now, our review numbers are climbing quickly, and everyone can see and read the experiences that they had at our business.
CONSI would like to have automatic quarterly meetings set up so there is a chance to review how things are going. At this time, you have to request a meeting.
Sydney
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
SocialClimb Review
I like that socialclimb is giving us real time data and notifications about our patients experiences. It is able to easily pull reports and pull different data points. Customer Service [sensitive content hidden] are amazing! They get back to you same day and are always very helpful.
CONSI have worked in SocialClimb for a little over 2 years and use it daily. They have navigation set up nicely, but I am always having little issues getting exactly what I need. However, this is most likely user error as customer service is able to help the majority of the time.
Steven
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Great Review Management
SocialClimb helps us manage our reviews across all of our locations and physicians. Since implementing SocilaClimb our number of reviews have skyrocketed.
CONSIt would be great to see the implementation of AI to provide automated and custom responses to reviews. SocialClimb can automatically send responses but they are not customized per review.
Lyndsay
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Comprehensive Reputation Management
Our SocialClimb experience has been great and we hope to continue the relationship.
PROSSocial Climb is very easy to use and you can set up as many alerts as you prefer to monitor reviews. It is a secure platform where you can respond and manage reviews all in one dashboard.
CONSIt can be expensive for additional features that can assist with marketing efforts
Maddie
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Love SocialClimb!
I love how easy SocialClimb is to use and how it allows us to monitor reviews. We give our providers monthly report cards that I think they really appreciate seeing. It also helps with our reputation management because we like to reach out to patients who leave a negative review and try to rectify the situation. They really appreciate those efforts.
CONSI wouldn't say there are many cons but it would be nice if the mobile app worked better.
Teri
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
An effective and versital tool that allows for meaningful feedback
The Social Climb team has welcomed HSNT as a customer and served us well long after implementation. We are thankful for the tremendous service level and customization.
PROSI appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider. It is important to our organization to have strong public feedback, but private survey responses as well.
CONSAt this time I don't have any suggestions. The product functions very well and is a good value.
Vendor Response
Thank you so much for your review!
Replied September 2022
Erika
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
SocialClimb has helped us grow and maintain our reputation
Easy to work with, user friendly, overall a positive experience
PROSSocialClimb has made it easy to collect and monitor feedback from patients. It is user friendly and has increased reviews for all of our locations.
CONSI do not have any negative feedback with the platform.
Ashley
Medical Practice, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
GREAT Reputation Management
SocialClimb has significantly increased our reputation on Google, it has helped spread awareness of our brand and it has helped internally with our surveys being able to show opportunities for improvement
CONSI love the postcard marketing platform, but the price is out of reach for my doctors.
Kurt
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Passively Grow your Google presence.
Overall, we use it on a daily basis and it really has helped passively nudge our customers to write reviews for us on multiple platforms (Google, Facebook).
PROSVery straight forward set up. Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well. Great support.
CONSGetting to the users registered with your account is a bit wonky, but once you figure it out, it is a breeze.
Tara
Medical Practice, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Everything I need in one place!
Pretty seamless. It makes receiving and replying to reviews easy!
PROSTakes the work out of requesting feedback, and it gives me a chance to quickly and concisely respond to every client review. We have a number of reply options to choose from and can modify them as needed.
CONSOriginally we got notifications from both Google and Social Climb for each review that came in. It would have been nice if an explanation on how to turn off the Google notifications for Social Climb reviews had been incorporated in the introduction to the service.
Reasons for switching to SocialClimb
It was a company decision. They wanted all our regions to use the same provider.