All CrankWheel Reviews
1-25 of 64 Reviews
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Daniel
Verified reviewer
Research, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Simple and Functional: All you need in a screenshare extension!
CrankWheel allows me to view my students' screens, share my own screen, and collaborate with colleagues through the click of a simple button. You can't ask for a more functional chrome extension!
PROSCrankWheel functions easily and I have had no issues implementing it for use in my virtual business. Many of my clients are middle-school aged children who have had no issues using this software!
CONSThe user interface is a bit cluttered and often the extension loses track of sign-ins. This is complicated by the requirement for multi-factor authentication to sign in and use it on start up.
Reasons for switching to CrankWheel
Crankwheel is much more reliable and simple.
Peter
Human Resources, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great tool to easily share the screen an show our product while calling via phone
Great. Easy and simple. If I had any question I could contact [SENSITIVE CONTENT HIDDEN]; the response was always prompt!
PROSThe easy way to share my screen. It is very simple! I do not have to explain a potential customer, how the screen sharing work (and get him nervous even before I got stated do talk about my product :) The other person has just to click on the link. Almost every body is able to do that :)
CONSSometimes (with companies working e.g. with sensitive infrastructure) the link might not get through the firewall (but I guess every other link won't work either).
Reason for choosing CrankWheel
Because it is so easy to handle.
Reasons for switching to CrankWheel
Because Zoom was too complex for some of my customers. CrankWheel is so easy.
Ila
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2016
Great! Till now not required support from your side
I do most of meeting with screen sharing using this add-ons. So great. Also if you can add Voice feature so i can kick skype from my system. :)
PROSWith network low bandwidth I can share without any interruption.
CONSIf i want to share same chorme tab then its little hard then screen sharing.
Seth
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
It just works great all of the time
We use Crankwheel because it's easy and requires no installation.
PROSEase of use and dedicated URL for my company. Customers don't have to install anything.
CONSCan't find anything. It exceeds my expectations and the pricing is great.
Reason for choosing CrankWheel
Nothing to install and it's very simple. I can't say how much I love the custom URL>
Reasons for switching to CrankWheel
Nothing to install and the how easy it is.
Bryce
Verified reviewer
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great extension for over the phone sales!
I have been using this for over 2 years and I have not found anything better than this.
PROSI use this extension every day to explain different types of health insurance plans. This has been a life saver to help build value and credibility over the phone.
CONSIt is slightly costly in my opinion, but it does get the job done and is very easy to use.
Cindy K.
Verified reviewer
Insurance, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Love the Product
I had been using another screen sharing, Join Me and Go to Meeting. CrankWheel is SO easy and I love I can see the clients screen so I know what they are seeing. And even better, no downloads for them to deal with AND it can be used on their cell! It has taken the stress out of screen sharing for me and my colleagues that use it! I recommend it to anyone I know that needs to utilize this type of tool. Thank You CRANKWHEEL
PROSease of use and no downloads for client and ability to see what the end user is seeing AND can be used on their cell
CONSso far, one year later, no issues . I have co-founded a new company and incorporated CrankWheel as the only go to for screen sharing.
Reasons for switching to CrankWheel
I had heard about the ease of use from someone already using the product. Continually frustrated with the other products
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2019
I use it for presentations all the time
The first time I used CrankWheel I hated it. I was giving a presentation and it kept freezing, the conferencing part dropped and I was furious. Guess what? It was my internet connection, not the software. After I got over my initial experience, I started using it all the time and I like it way better than WebEx and some of the others that I've used. I'm not even using all the features, but I think it's a great piece of software.
CONSMy only nit-pick was the fact that it was difficult to figure out how to add my own conferencing service instead of using the one provided with the software. And that was my own stupidity, this comment shouldn't reflect on the quality of the software.
Richard
Verified reviewer
Real Estate, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Fast , Easy and Effective
Sometimes a picture is worth 1000 words. It is blisteringly fast to get a viewer on a live share session and clarify any questions. The faster I can resolve concerns or answer questions means I'm that much closer to helping customers or prospective clients. I like that!
PROSThe ability to quickly get my audience into a desktop share or screen share makes my job easier. There are no clients to download, no applets or other requirements by my clients. Also, I'd like to mention that mobile access to sessions is seamless as well. Mobile is especially good since we are living a mobile life and we use mobile as an extension of ourselves during the day.
CONSI really have not found a distinct dislike!
Reasons for switching to CrankWheel
As stated above speed and ease of use!
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
So easy to use
Overall, I am really happy with my experience. CrankWheel makes it so easy to share my screen without any of the added hassles other platforms seem to put in the way. Of course, not having any glitches with the screen share is also super important, & I'm very satisfied with the results of each connection.
PROSIt's so easy to share my screen. I just press a button in my browser to get a link, which I can then share through email or live chat. The screen share works seemlessly every time, I've never had any tech issues.
CONSSo far I haven't had any issues with CrankWheel, it really is great at what it is designed for.
Moe
Verified reviewer
Insurance, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Easiest friendly software
The system is so easy to allow others to view your screen. One url link and bam a whole presentation is ready for you
CONSThere’s was not much not to like easy platform
Alex
Insurance, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2020
Gets the job done
I use screen sharing seasonally - i.e. it's heavy use for part of the year, then not much use the rest of the year. So I didn't need a bit annual expense to use it for one quarter. Crankwheel provides what I need on their basic plan. It's easy to use and provides the features I wanted.
PROS* The free version has a custom link (i.e. meeting.is/YourName) that is easy to remember and communicate * Can share whole screen, window, or browser tab * No download required for the other person
CONSTo be honest there are no glaring deficiencies in terms of my needs.
Reasons for switching to CrankWheel
custom link on the free version
Marcos
Renewables & Environment, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Crankwheel - Cant work without it
Great. I can't work without it .
PROSCrankwheel allows me to to present remotely with screen sharing and video sharing . This causes an impact on customer's perception of my product. It affects directly my results.
CONSThis is not something I dislike but something I could have. I would like to be able to see my customers screen. I don't need to have control, but see other screens. I guess the customer would have to be an user of crank wheel. However , it serves my purpose which is to present effectively
Frank
Insurance, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Product and so user friendly
I am solving the problem of being face to face with my clients and being able to sell products completely remote from my office living room and/or with an internet connection and CrankWheel is a integral part in that!
PROSThe pros of CrankWheel are the screen sharing. You can get a link to share you screen which I use for presentation to make remote sales in the insurance industry. I can send link via text so I can share my screen with someone on their phone. It is so easy to disconnect and connect again. You can also send people to a website and they can type in your code to make them feel more safe and secure. Just the flexibility of the product is second to none.
CONSlimited amount of times of use for free each month. at the end of the day, who wants to pay? But this product is worth every cent if you need to share you screen for presentations.
Vendor Response
Thanks for the review, Frank!
Replied March 2023
Lore
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Great value and ease or use
Cost and simplicity of use. It is simple and cheap
CONSGlitches from time to time and I have to switch to use John.me
Reasons for switching to CrankWheel
Price
Vendor Response
Thank you for the review, Lore :)
Replied March 2023
Shankar
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Extremely impactful
It is fantastic for any sales organization. Makes every call more purposeful if the transition to a demo is instantaneous. No need to follow up on another call.
PROSEase of participants attending the call. Having the other person just login to meeting.is/mycompanyname is just awesome. I get on a call with a prospect feeling reassured that crankwheel is there to support me if needed.
CONSI felt it was demanding a lot of bandwidth at times.
Reason for choosing CrankWheel
Ease of use
Brian
Education Management, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
CrankWheel for Teachers
Awesome! I can't believe how amazing and responsive their customer service has been. They have truly gone above and beyond for any question I have asked them.
PROSI can't imagine teaching without it because it helps me reference my smartboard at every group of students and it makes viewing the smartboard accessible for every single one of them. You have no idea how much that changed my classroom :)
CONSThe only thing that is a bit inconvenient is that the session timeout is the exact same as our passing period length so I was having to start a new session for each class (5 a day). However, keeping one of our Chormebooks logged in through the day solved that challenge.
Günther
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
CrankWheel is a great and ingenious tool
It works perfectly and trouble free and the customer can not click because he can only observe and follow the explanations. This means that he is more interested in the matter and not distracted. Customers amusementevery time.
PROSTo show our customers and potential customers how our tasks, solutions and service work. It has been a great asset and success for us since we started using CrankWheel, which excites not only us but our customers as well.
CONSNothing that does not already include features
Blazej
Human Resources, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
It works every time
I dropped Skype and Hangouts for this product. To share my screen I just have to click a button in Chrome, then send a link to someone I'm already in contact with via chat, e-mail, or even on the phone just by telling them (literally) to type in meeting dot is dot blazej. Love it!
PROSConvenience and reliability. It's accessible as easily as, say, the Enter key on my laptop's keyboard. If you ever used Chrome extensions - well, it's as easy as any of those.
CONSI'm not using the Enterprise features that are available (choosing to display a full screen vs. browser window). I go full screen every time and don't care about sharing my notifications. I can see the point of having this enabled though...
Vendor Response
Thanks!
Replied November 2016
Dalbir
Telecommunications, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Great and useful tool to help communicate with other people.
The benefits did you get from this software was that customer had a better journey as they can visually see what we are doing for them,
PROSI would say that it is very easy to use the system and easy to get customer to get onto system to see our screen.
CONSI believe to make the system better you could add in a feature to get a customers mouse seen on screen share so they feel more engaged and better there experience .
Ryan
Program Development, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Sensational, Easy, Effective
We are able to quickly and easily demo our product to potential customers with ease.
PROSCrankwheel is so easy to use and the price point is impossible to beat! It's easy to get customers on, you have control over what they see and it is compatible with device under the sun.
CONSThere is nothing I can think of that would be a con. I would like a little more functionality in the ability to do a powerpoint-like presentation before the sale, but that's minor
Jeffrey
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Simple to use, always works!
We use the software for sales and training. It’s really easy to use for our clients to use. You can implement the screen sharing almost instantaneously.
PROSIt’s fast and easy for our team to use. It’s easy for our clients to use and or follow along wi our demos. Great source of relevant information for the tools and best practices.
CONSWorks just how I’d expect it to but I would like the option to screen share the clients screen.
Reason for choosing CrankWheel
Quick implementation and reasonable fee.
Reasons for switching to CrankWheel
No downloads required.
Jonas
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Awesome product. Superb support.
Having meetings online with customers and prospects are way easier with CrankWheel than what we tried before.
PROSEasy to use. Don't see how webmeetings and demos could been simpler. It's just what you need without any bloat.
CONSI don't really have anything negative to say.
Leslie
Insurance, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great Remote Sharing Product
This is one of the easiest screenshare platforms I have ever used. I never have any technical issues with it. Easy browser extension add on makes it super easy to click and go.
CONSI like everything on this screenshare. It is easy and functional.
Vendor Response
Thank you Leslie! We're seeing a lot of insurance agents get value out of CrankWheel. Glad to have you on board!
Replied December 2021
Chris
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
pretty much good in all. few buggy days here and there but consistently works to a decent level
links to customers so its easier to show them what's going on with their account. makes it an easier way for customers to understand and be shown things manually which the reps can't always do there and then
CONSsometimes its connection issues make it difficult to service the customer especially for those that really need the help visually.
Charisse
Consumer Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Makes my amends easier to do.
Ease of access, makes my jobe easier
PROSMakes my amendments easier to do since I get to share my screen with the customer and he'll be able to see the amends while I do them.
CONSsometimes it's hard for the end-users to access since sometimes they can't get through it and it will take them longer than expected to access