Every feature here is best. I like mostly creating a product. Creating a product and maintaining its stock is very easy.

Generating coupons could be a little better.

SHUUP offers complete flexibility in its marketplace platform. Our organization requires a unique hierarchy, multi-level access, and custom payment and transfer setup. The SHUUP team is knowledgable in all aspects of building out a marketplace and was able to not only guide our decision in third-party integration but build the platform within the time, scope and budget we allotted. The development team is easy to work with, quick to respond and understanding. We've launched the MVP of our platform and I cannot wait to dive into more enhancements with the SHUUP Team.

SHUUPS Marketplace platform is agnostic to third-party integrations. The development team has been able to integrate with as many third-party partners and as custom as we would like. It's truly a custom-built platform. The team offers a template that's very user friendly but they also have the ability to redesign to your liking.

Building out a system like the marketplace we implemented with SHUUP was new to our organization so naturally we did have a few hurdles mostly stemming from business analysis and processes. Working with our third-party partners and sellers the SHUUP team has made themself available to advise on business calls. The two areas I see for improvement are web traffic analytics and overall site reporting some of this difficulty might come from our SSO integration and multiple custom versions of our marketplace per region.

1) Working with Shuup is like going on a speed date. The main goal of the project manager is to get through his/her brief within the allotted time which leaves little time for customer questions. It seems as though the project managers are penalized if they go over the time allotted for the meeting. After each call, we always felt that non of our concerns or request was addressed and that Shuup simple repeated their same pitch or recommended training. 2) Shuup does not clearly distinguish between out-of-the-box options vs fully customized options. 3) We stated three times that we wanted our storefront developed by a Shuup developer. Each time, Shuup recommended training--once again ignoring the customers' request. We scheduled a call which we thought included the storefront discovery and design but quickly discovered this was yet another training session on how we can do it ourselves. What are we paying for? Training. 4) After multiple training sessions, we only saw "examples" and no one ever took time to gather our design requirements, expectations, or customization. Our experience has been frustrating--like a hamster on a wheel going nowhere.

Shuup has some great out-of-the-box features that are beneficial to all marketplaces. Choose the out-of-the-box option and test it out before upgrading to the fully customized option. It will save you a lot of money.

It is important that customers know that Shuup sells the backend of the marketplace. Any storefront development must be done by the store owner or Shuup developers at an additional cost. Customizing the storefront isn't as easy as Shopify or Bigcommerce. It is time-consuming and complicated. Unlike other, e-commerce platforms, Shuup does not have many templates to choose from. The available templates are not appealing and little effort was put into the actual designs and layouts.

I have worked with Shuup between 6-12 months and my experience so far has been outstanding. From Sales through to Development and Support they have gone above and beyond to build out a bespoke Marketplace Platform to match my complex requirements and value for money has been on point. From the outset Shuup took the time to understand my goals and ideas and worked very closely with me to build a responsive website that has met the needs for my business. The team have been very flexible with changes that I have requested during sprints but also honest if not possible. They always have a solution or a suggestion to help improve your features which have always been welcomed. I look forward to working with Shuup for the foreseeable future and very happy to be partnering with such a great team.

I don't have any Cons that I would like to mention at this time

They've been a great help, I started not only with the exiting platform but with additional customization and development hours for front-end and back-end features. They've been extremely helpful and very responsive, very understanding of our goals, and have also encouraged new ones and found solutions during our collaboration online and over the phone. They have a great team, I would recommend them o anyone looking for a smart and hard-working team that gets done with they promise, great service and company.

The best part of this platform is the existing tools and growing index, it was exactly what we needed when it comes to a marketplace and had just about everything already in place for our extensive needs.

I don't think there is anything I don't like, everything is adjustable, and it works one way or another with simple adaptation, all you have to do is get used to the interface which took less time than I initially thought.