All NextGen Enterprise Reviews
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Allison
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Best and most efficient medical software
Overall, my experience with Nextgen is great! Tech support is outstanding, the application is easy to use.
PROSNextgen is easy to use. The EHR is customizable for your specialty. The success community that Nextgen offers is wonderful! Nextgen listens to their clients.
CONSPortal needs some improvement for patient experience.
Barry
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
NextGen is flawlessly architected
This software goes from engaging a patient to diagnosis, treatment, script, and billing. It is efficient and flexible, allowing customization for each user. And the staff of NextGen is outstanding in training and running the product and in their enthusiasm and passion for it and for improving healthcare delivery.
PROSThis software not only provides for all aspects of EHR and admin in medical practices, it actually saves providers' time, allowing it to be better spent on patient care than on admin.
CONSI would like to see more open API's to allow software development with complimentary proprietary products. The good news is that NextGen appears willing to explore such opportunities.
Reason for choosing NextGen Enterprise
We were so impressed with the professionalism and caring of the staff as well as the comprehensiveness of the product.
Reasons for switching to NextGen Enterprise
NextGen was much more comprehensive and we were expanding into a full blown telemedicine provider.
Michele
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2024
Review of Next Gen
i came from a platform that was visually much better and it was much easier to run reports and get what i needed. It took me 6 months to teach myself to get what i need from reports. I feel there are too many clicks and steps to get to one thing. Payments applied should be easy to access for patients calling in. I feel its difficult to self diagnose any issues because of all the steps and multiple places you have things to resolve one item.
PROSI like many features but i feel they are made much more complicated than necessary with too many clicks. I like the reporting but feel its " almost " there. The dashboard for financial analytics is great but i would like to be able to get charges and payments in detail on PM side to reconcile against dashboard easily. I think it has great qualities that just need some tweaking to be really fantastic. less clicks, to get the job done, not having to do the same thing in several places to make one thing happen would be great. It is a good platform but i would no classify as great yet...
CONSall the clicks and multiple steps to get to one thing. Visually its outdated. incorporating AI would be great. easier ways to show where payments are applied for quick view for calls.
Cristi
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2024
NextGen is Great, but Could See Some Improvements
That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.
CONSSome of the templates are really long and cumbersome to get through. Too many fields to fill out and too many clicks for the Providers.
Reason for choosing NextGen Enterprise
We have been using NextGen for 23 Years. There were not many EHR/PM systems back then to choose from. Liked to be able to create our own templates for use.
Ryan
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
High quality affordable EMR system.
Easy to maneuver and use for the end users. High quality in functioanlity, Tons of intergration platforms to enhance. Customizability is high and very useful.
CONSAesthetic is not the greatest. Being an old out of date 32 bit application, it needs updated to reflect something similar to EPIC. It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.
Josiah
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2024
NextGen Review
Overall, I'm not impressed with NextGen. We are constantly dealing with "known issues" that are not resolved. We have issues with the portal experience and often hear about them too late. It's honestly embarrassing to have to constantly tell patients we are having issues with the portal.
PROSI like that we are able to customize it to our specific needs.
CONSThe patient portal experience needs work. We also have some doctors who struggle to chart in a timely manner with NextGen.
Reason for choosing NextGen Enterprise
We selected NextGen because of cost and customization.
Emilian
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2023
Can be modified to do what you need
Could be better. could be worse. I wish it came better equipped out of the box.
PROSNextGen can be modified to do exactly what you want but you will have to pay or have a programmer on staff that knows how to do it.
CONSIf you do not have a programmer on staff, it can be very costly to customize it. Ambien Assist is very expensive.
Kim
Medical Practice, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
Room for improvement
Strong user application with easy to learn navigation
PROSEasy of application use and EMR template customization
CONSIf practice or location renamed, audit reports no longer track due to previous name gone.
Sydney
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2023
Nextgen Enterprise
I love the continued improvements and innovation.
CONSNeed for support when using a third party vendor
Macarena
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Billing Capabilities
It is an easy system to use and records who does what and when.
CONSFor Self-Pay issues, there is no way for errors to be caught
RHEN
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2024
NextGen is very customizable which is very awesome!
I like how it is easy to schedule, cancel, or deletes patient's appointment.
CONSThe least I like in NextGen is the scanning of documents.