About MemberMax


MemberMax is a cloud-based membership management solution for small and midsize trade and professional associations. It offers a fully integrated database system along with an embedded web server.

MemberMax allows administrators to provide role-based access to end users. In addition, a flexible dues management system is offered with multiple pricing structures, automated dues renewal generation and non-member classification. Backorder management is extended with order notes, discounts and return merchandise authorization support. An advanced search feature is available as well.

MemberMax allows users to define event-specific badges and registrations. Built-in reporting is available, including an integrated customizable report writer, a graphing and sorting tool, as well as a word processor.

The solution is available on a subscription basis and support is provided via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

10 Reviews of MemberMax

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(4)

4 stars

(3)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-10 of 10 reviews

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October 2018

Ross from NAPBIRT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

MemberMax Software Review

Keeping track of our data and merging it with the website is of great value. I can update data using the 4 D software or update data directly on the website as well. Technical support is fast and efficient.

Pros

The database and website work well together. When a member updates their profile, everything across the entire system is updated in real time.

Cons

Inconsistent data entry with DATE fields. ie: 10/16/2018
In some places, I have to enter the slash marks myself while in other places, the slash marks are automatically entered. Also, some places, you enter in the 4-digit year while in other places, you only enter the 2-digit year.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

MemberMax User

There customer services is the best! I can't say enough about them.

Pros

It fixed our needs. We have been using MemberMax for over 10 years and it has been very useful to us.

Cons

The appearance of the program is not has sexy has others.

October 2018

Tonya from NCBFAA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2018

Easy to Learn and Use

I'm able to compile statistical information and view member information in a timely fashion the majority of the time.

Pros

The ability to use and how simple it is to learn.

Cons

It's slow at times and freezes a lot. There are a few glitches in the software.

October 2018

Cecilia from NCBFAA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2018

MemberMax - Great for Accounting!

Pros

The ease of use for processing and recording payments.

Cons

The lag times and sometimes it can be hard to run reports.

October 2018

Jovan from NAPS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

October 2018

Review of MemberMax Database System

Pros

The fact that my programmers can create reports for my needs that I can pull from the system.

Cons

It is an off the shelf system that is not as customizable as I would like. Being forced to fit your information into a system that you cannot really change is a difficulty.

There are a ton of ways to pull the same type of information which can get confusing. I believe this is unnecessary and should be better streamlined.

The conference area is convoluted and again, not customizable. My organization had to utilize another company/ software so that we would be able to handle registration processes for our events by our standards and on our terms.

January 2014

Duncan from Washington Bankers Association

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

January 2014

Phenomenal product

I've been working with DBMS products for over a decade, and with Association Management Systems for the last five; MemberMax is the best I've worked with to date. It's flexible, powerful, and offers enterprise-level functionality at small-to-medium business pricing. Unlike most other server-based AMS products, MemberMax isn't modular. You don't have to pay extra for the website component, or the communications component; you get the whole product out of the gate. While it does have its own built-in reporting system, it also easily exports directly into Excel; no 3rd party reporting tool required. For an Excel-hound like me, this is a dream come true. It's not perfect; the user-interface takes some getting used to and won't win any beauty contests. The internal nomenclature and terminology can sometimes be a bit confusing. But those are training issues that can be easily overcome. Overall, we are extremely pleased and impressed with MemberMax, and Impact Solutions is a company who's easy to work with, and clearly desires to build successful long-term relationships with their customers. If you want to maximize your AMS bang-for-your-buck, MemberMax will not disappoint.

October 2018

Michele from Florida Association of School Administrators

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2018

Great for members, difficult for staff

Pros

We love the integration to our website and the experience for members to make dues renewal and event registration easier.

Cons

When we were looking for a database, cost was a big factor and we had multiple calls about the customization we would require. When the proposal was presented we thought everything was included. We spent at least an additional $15,000 over the proposed amount. The database is also not as easy to navigate for accounting purposes and tying into Quickbooks that we thought it would be.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2018

Good Review

Pros

The software has many features that meet our membership needs.

Cons

Very specific training is needed to use the software. It is not intuitive.

April 2013

Phil from SSA

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2013

Manager

I would recommend MemberMax.

Pros

Very easy to use. Can search anything and everything. Customer Support staff are excellent. I actually get to talk to someone!

Cons

I don't really see any downsides to the product that I can testify too.

February 2013

John from BPA

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2013

Excellent Database Design

Very pleased. Would recommend it to others.

Pros

- very intuitive, very easy to use, clear and simple - even for non-techie types
- robust database, good overall design

Cons

None that I can think of.