About MemberNova

MemberNova is a configurable cloud-based software platform designed to help non-profits and associations monitor member engagement, manage membership experience and track growth through task automation and communication tools.

MemberNova’s Engage module allows members to connect with peers through a mobile-based, private social networking platform. Users can share discussions, content, documents and events. Self-service functions include managing subscriptions and renewals, profile updates, payment of dues, registration for events, product purchases and donations.

MemberNova’s Grow module encapsulates the recruitment, intake and onboarding process through web presence management, lead capture forms, drip campaigns, workflows and integratio...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

4 Reviews of MemberNova

Overall rating

4.75 / 5 stars

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October 2017

Maruta from A+ College Consulting LLC

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Wonderful customer service!!!

It centralizes all of our organization information and communication.

Pros

The amazing customer support! Our MemberNova contacts have gone above and beyond to make sure that we are happy with our software and service. They are super patient, answering all sorts of questions, and are quick to address all of our concerns. Our networking group Women's Business Group Connects is thrilled to use this software now for our organization! We couldn't be happier!

Cons

Not everything is intuitive. That said, once you learn how things work and have done it once or twice, it is very easy and super fast to use.

November 2017

Brian from Water and Sanitation Rotary Action Group

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

MemberNova is a great platform for your membership organization

I'll add that I've worked with this company on a couple of their platforms. In each and every case they've been a pleasure to deal with. They're honest, up front, and they deliver.

Pros

MemberNova gives us a great way to manage our members, from communications to membership renewals. The customer service is fantastic. They're very responsive and friendly. Just a great organization to work with.

February 2020

Stacy from Computer Science Teachers Association

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

February 2020

MemberNova Review

The MemberNova team is great to work with. Their communication is consistent, and they provide timely updates even if they don't have an answer. Support has been consistent from the implementation through the client support phase. There's a lot of information sharing between our team and their team; and they're clearly working to make the experience better for our members. It's also impressive that MemberNova executives are a part of the process. They actively participate in discussions and regularly give input regarding possible solutions.

Pros

We've definitely seen an increase in members visiting our website over the past several months since launching MemberNova. Our chapters have easily been able to create new chapter websites using templates from MemberNova. At the national level we're able to ensure that these new websites are consistent with our brand. More and more of our chapters are making the move to use MemberNova websites. It makes it easy for us to provide consistent support to our chapters. They're now better able to get and use data on their members and are finding new ways to utilize the capabilities of the system. Also, I find MemberNovas platform mostly easy to use. The ability to create custom widgets and drop in custom code is helpful with features on our website.

Cons

I'd say that their platform is relatively simple to adjust to, but there are things I needed to learn to work with it. Additionally, the platform lacks some features that are provided by other website providers, often resulting in needing to custom code these solutions.

September 2017

Tabitha from 3B District Court MCAA Association

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

We are very satisfied with Member Nova for our Association needs. It's been a great asset for us!

Pros

The ease and convenience of using the software. It doesn't require a "techy" individual as it is very user friendly. We are able to do so much more online/paperless features and reach individual with annual conference information.

Cons

We would like to see a App available for the Member Nova as there is with the Club Runner platform.