Our experience with MentorCloud has been very fruitful. We had a plan in mind and to build a program for that would have taken us a minimum of 24 months, but with MentorCloud's customization we were able to implement it within a month.

The features and the fact that they offer customised products to suit the needs of different organizations is great, however once we started working along side MentorCloud, I have come to understand that the values of the [sensitive content hidden] passion of the team and their methods of customer success is what I enjoy most. No matter what the problem is ,it is faced with utmost sincerity, which makes the program netter and better day by day.

Ease of onboarding due to our SSO limitation is something that has not yet worked for us, however it is a privacy limitation from our side.

The customer success team at MentorCloud are committed to ensuring clients are supported throughout the contract term.

Knowing it is powered by IBM Watson and hosted on AWS the user experience allows for ease of navigation with speed and reliability.

Enhancements are critical to retain world-class software status.

I have never used mentorcloud prior to working with the US Dream Academy. The software was easy to navigate and understand the profile features.

The scheduling components including "fireside chats" and mentor meetings. I could view all other mentor/mentee activity but we often had to rely on zoom or google meet because we were unable to get a meeting scheduled within mentor cloud. For virtual mentoring as well, the addition of breakout rooms would be a nice added feature as we only had the capability to do group meetings.

MentorCloud's software is very expansive. There are so many features to work with on the platform. I think the platform would be a great value add for almost any kind of business for internal or external mentorship and training programs. Their customer support team is excellent and goes above and beyond to create materials, train and follow up with the participants, and plan and brainstorm ways to make the program better. They are just selling software, they are selling an experience. I have loved working with this team and their product!

My favorite features within the MentorCloud software are the circles, scheduling tools, privacy features, community posting board, and the learn tab. All of these tools make building a community easy and providing resources even easier. I love that you can communicate with participants solely through the platform. This helps with keeping personal information private and keeping program messaging organized.

I don't like that fireside chats cannot be recorded and shared. If we are going to have high-level keynote speakers hosting chats I would love the opportunity to reuse that content in the future. Specifically for my program, I don't like that mentees and mentors can request matches themselves. I think this causes confusion for everyone involved.

It has been a great experience and it has really changed the way how mentoring is done in Malaysia

There is significant hassle in organising and coordinating mentoring programmes, especially for the HR community. With MentorCloud, it takes away all the painful administrative functions of mentoring and it also provides a way for mentees to find their own mentors and learn to manage their learning and growth process

At this point, Mentorcloud solves most of my mentoring challenges. I can't see how else it can evolve - it is great. covers all the key challenges. I would like to see it rolled out to the community and to schools too in a B2C way