We have saved time and resource in matching and on-boarding (uploading of users) which has been great and I am looking forward to taking this further this year with other processes. The team are incredibly supportive and helpful as we moved through the integration and embedding of the new processes (thank you!) The portal is easy to use as an administrator to track users and engagement which is ideal.

Integration was easy with our existing processes – we were looking to automate and streamline a lot of our activity (and found that this was particularly the case for matching or re-matching and tracking engagement to send reminders). I think we could take this even further and look to redesign some processes now that we are more familiar with the portal. For example, in how we track activity and collect pre- and post-mentoring evaluation. The most impactful features have been in the matching, searching for pairs and users, and updating their information as well as sharing news bulletins and resources. The portal is very intuitive and easy to use.

We have struggled with loading the user management page as well as some users reporting that they have not received login details if they request a link to reset their password. There is more I would like to explore and understand for example in the user-led matching and updates to profiles.

Monitoring contact in our mentoring community. Increase amount of both virtual and face to face contact. Adheres to and enhances our child protection policies. Vastly simplifies administration.

It is simple to use and easy to train our mentors on. It puts us at the forefront of reporting contact between mentors and mentees. As a mentoring charity this is extremely helpful in demonstrating best practice that we believes assists us in securing grant funding. It is also an excellent means of logging contact where meetings occur between adults and young people in a way that adheres to our child protection policy. Lastly it is an excellent administrative tool to allow for the processing of expenses and in an organisation like our own where staff resources are limited it provides an excellent means of monitoring contact in our charity community.

I feel unable to criticise the software not least because it is so simple for our mentors and mentees to use. We do on occasion have problems with mentors using the software but we believe this is more a problem with the individual rather than the software. Consequently we recognise that a small number of our volunteers are perhaps unsuited to this type of online accessible software. When asked, 90% of mentors agree that it makes their job simpler and leaves them more free time to spend on the face to face side of our program.

Our experience with MentorNet has been a really positive one. The software is really intuitive and easy to use, it is flexible and adaptable and the team at SfG are always really responsive.

There are so many things to like about this software, the best feature for us is mentee lead matching as it has significantly reduced admin time. The ability to manage multiple schemes through the system has also been of great benefit as we now have 9 different mentoring schemes that are managed by mentor leads, as well as a coaching scheme.

There is some difficulty with naming of fields to make the system adapable for managing both coaching and mentoring schemes, however these have been minimal.

Overall it has been a very positive experience. SFG are extremely professional and helpful, always very responsive and resolve any issues quickly. They are also very keen to develop the software to meet customer needs, so we feel like we are working in partnership with the to improve the experience for everyone.

The software is very easy to use, matching is much easier and all information is now in one place (before it was all on different spreadsheets). The app is very useful as it makes it easy for mentors and mentees to communicate with each other.

There are some things that could be improved on the site, but SFG are always developing the software and improving functionality which is brilliant.

My whole experience has been excellent - see above

The MentorNet platform is an intuitive tool for managing mentoring schemes and an absolute dream to work with as an administrator. Over the last couple of years it has helped efficiency, development and customer service. I love working with it and the MentorNet team are always on hand to help create bespoke reporting, give training and help you with any queries and are always open to your ideas to help you make the software as helpful to your project as they can. It is a fantastic piece of kit and I love it!!

Nothing - I love it the product is incredibly flexible