All dominKnow | ONE Reviews

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User Profile

Kristine

Verified reviewer

E-Learning, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Awesome Cloud Based Authoring tool!

I thoroughly enjoy working in Dominknow and it's been quite easy to pick up. It's a great solution to other larger platforms that do not offer the same customer service. I hope to continue to see them grow in their functionality.

PROS

Dominknow makes it easy to work across teams and share progress on a project. It's cloud based platform makes saving easy and secure. I appreciate that since it's cloud based you always have the latest version versus accidentally opening an old version of a training on a desktop application. The responsiveness is incredible and unlike any other authoring tool.

CONS

Some of the functionality and tools was a bigger learning curve. The training provided is comprehensive, but I wish it was more interactive to allow you to practice these skills in a simulation.

Vendor Response

Thanks so much for your feedback Kristine. Please drop me a line with more details about your suggestions for improving our training materials. You might also check out our community where we've begun to add even more helpful information https://community.dominknow.com

Replied August 2019

Peter

Internet, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Cloud-based authoring for cloud skills training!

We are using dominKnow | ONE to create web-based training on a variety of cloud computing topics and skills. Since these topics are constantly changing, we need a tool that produces high quality output while being easy to learn and use, especially for engineers who won't make authoring their career. dominKnow | ONE hit the target for us. The onboarding training we received from dominKnow made the ramping up process all the easier.

PROS

There is a lot to like with dominKnow | ONE. It is browser-based and keeps all files in the cloud, which is important as we often have student interns working on our eLearning projects. Review functionality is built in from the ground up; you don't have to be an author to provide comments, and it is easy to track how each comment is resolved. The Capture tool is fantastic, it allows eLearning developers to create software demoes without having to import/customize screen recordings made with another tool. I like having the choice between Claro for fixed-pixel projects and Flow for responsive projects. Finally, I found it very easy to customize the player with our corporate colours and branding.

CONS

dominKnow | ONE doesn't allow you to start text lines with spaces. This is a challenge as we deal in computer programming with very specific spacing requirements.

Reason for choosing dominKnow | ONE

There were a few key reasons I chose dominKnow | ONE over the competition. First, it is browser-based with all working files in the cloud. Second, the review functionality is very strong and quite similar to the processes we already use. Third, I absolutely *love* what you can do with the Capture tool. And finally, dominKnow has provided us with truly personal attention.

Vendor Response

Thanks so much for the great feedback and review Peter. For your con item, a couple options are to add a characters in place of "spaces" and apply a course style that changes the color of those specific characters to match the background. You could also try the padding feature which will move it over. As always we greatly appreciate your business and feedback to help make dominKnow|ONE great.

Replied August 2019

Jennifer

E-Learning, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Review

Support is great. The software works and displays beautifully when published.

PROS

Very easy to duplicate projects and pages. Once you have a template, and save the actions the software becomes much easier to use. Some of the features you have added recently like the ability to quickly change the object that is animated are great.

CONS

More resizing options. Often when a 3 column design or something within the containers does not work, I have to start all over. Many projects are like that in dominknow because of the containers I know there are benefits to them, but it makes the design on the fly nearly impossible. More Action options and easier to use. The actions are not intuitive, and it would be great if you had bundled templates for actions. Sometimes, if I am working in a 3 tab set or multiple images on a page when you replace one image, it replaces all images or at least one other image on the page. Another glitch is when you change an image, then click Accessibility, the image reverts and has to be added again. I hate having to Commit every page after I make a course copy. The Assessments are terrible. They are so slow to load when editing, the only options that work on mobile are MC and T/F. Often I will commit a page with a question and it will revert and I have to go back in and edit again. The users say the questions are slow to load and cumbersome. It's jinky.

Vendor Response

Hi Jennifer, Thanks for the feedback. It sounds like you could benefit from some additional support and training. Some things are often "different" from previous tools and can lead to misunderstandings. We would be happy to review your concerns with you to clarify. Some specific items: 1. The "containers" are actually very flexible and the instances you describe can be adjusted on the fly. Typically through the container sizing tool. 2. There are hundreds of actions and variations of these available. We would love to hear about additional ones you would like to see. 3. Several of the already provided templates have actions in them and there are a number of sample courses that you can download and use as well. 4.The tabs and accessibility items don't appear to be correct. We would be happy to review this with you. 5. You definitely don't have to hit commit for every page - and there is a mass commit. 6. Re: Assessments all items work on mobile. You may be missing something.

Replied July 2020

Francesco

Information Technology and Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Best collaborative authoring solution, not just for eLearning

I have helped large global organisations but also small or medium businesses select and deploy a learning content management and collaborative authoring solution to support their internal designers and/or external suppliers. dominKnow | One has covered all business critical requirements and helped organisations rethink the way they design their learning content. Also the support team is very knowledgeable and reliable.

PROS

dominKnow | One is a comprehensive collaborative authoring suite, rich in features and not too complex to use. Good for both professional eLearning designers and developers as well as less frequent users such as subject matter experts. It combines three authoring environments to design and build content natively conceived for mobile consumption: Responsive (mobile first), fixed screen and software simulations. Supports collaborative work including co-authoring, peer review, translation and localisation, etc. Has a very set of interactive ("engage") components to make your content engaging and pedagogically effective. The support community is also very active and people can find tutorials and samples that make their life easier and inspire.

CONS

As every other fully web based tool, you need to be constantly connected to the internet when you use it. This may cause issues if you need to work while travelling if you do not have a stable connection (e.g. on a train or plane)

Therren

Government Administration, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

The DomiKnow Solution

Overall, the DomiKnow platform is helping our organization to give more creative freedom to content creators in a way that is more visually appealing and functional to the end users. We are finding that content managers are better able to customize their content and the experience that people have when they take the courses they have created. Because of the ability to edit courses, for example, it is easier to use feedback from stakeholders and end users. It also makes it easier to upload and launch training content from the Sumtotal LMS which is something our team values!

PROS

I most enjoyed the amount of freedom this software give to content creators. The ability to create a the pages, edit them, include video or other visual features is really good and easy to teach others how to use. The customer support including documents, FAQ links, YouTube tutorials, and the customer support phone number have proved helpful to our content creation team and the new users we have trained.

CONS

There are time I have found it difficult to select some of boxes on at the page creation level....sometimes it stalls or when clicking on a box or field to edit it is slow in responding to the prompt. Also, there were times when after adding text to the field and editing it, the format of the text would change or not take effect once I hit save. As the page becomes slower in response to clicks/prompts, it becomes increasingly frustrating to edit the page.

Vendor Response

Thanks so much for your feedback. I think you'll be happy hear that we are adding even more helpful information directly into the product in the next release and integrating the community and articles right within the workflow. In terms of the cons mentioned, it sounds like there might be some latency with your connections as this is not "normal" please reach out to our support team (or respond to my message) and we would be happy to see if we can't resolve that for you.

Replied July 2020

Jacqueline

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great Tool for Moving Beyond Page Turner Course Development

My overall experience with DominKnow|One has been great. I'm excited to be able to offer a responsive course output, and a solution that makes it easy to integrate xAPI. These are the two biggest asks from my clients. I'm really looking forward to seeing where I take my next big mobile course project.

PROS

I've really been enjoying learning DominKnow|One. One of my most favourite things about this software is the team access and review functionality. Specifically, I love that content is visible all the time, and accessible to the team. When someone is away on vacation, or leaves for other opportunities, the course they were working on it right there, available for someone else to take over or update. Along these lines, the course is always the latest version, so you don't have to search through files and iterations - no more opening and working on an old file! This functionality alone is worth the switch for teams that have multiple IDs and Devs working on projects. But what really excited me was that this software really does help me create truly responsive output for mobile use, unlike the other products that are more mobile friend rather than fully responsive.

CONS

My background is in tools like Lectora and Storyline, so my biggest challenge was understanding that the development is more like a webpage and less like a rapidly developed course. This was the biggest learning curve I had - learning the language associated with this and connecting it to what I already knew from other products. Luckily, DominKnow provided a really great training resource that helps drive your learning and adoption of the new way of doing things. I felt like I had a mentor helping me as I learned.

Vendor Response

Thanks so much for the great feedback. Keep an eye out for the next release. We'll be adding even more built in widgets and another, even easier, authoring mode to get more folks with less experience involved in developing content. If you are interest in trying out the beta, ping us.

Replied August 2019

Melissa

Education Management, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

An Excellent Fit for Our Team

PROS

As a completely virtual team of designers, Dominknow provides us with ability to create high quality customized e-learning while supporting developing Instructional Designers and ensuring effective stakeholder review. The shared media library allows us to re-use assets and the relatively easy integration of variables allow you to create resources that previously would have required programming knowledge.

CONS

There is a learning curve for new authors as they learn the tool. However, this seems to be a common experience with all professional e-learning development software.

Vendor Response

Thanks so much for the great partnership over the years Melissa. We love working with K12. You've probably already started to use the multiple authoring modes (to make it easier for SMEs and other non authors), but look for an even easier option than our Essentials mode later this year.

Replied August 2019

Laurie

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Flow

Great experience, great support.

PROS

I like that the tool is setup in containers. It is easy to use, once you get the hang of it... and support is phenomenal.

CONS

Updating the DLC library with our new courses and updates is a very timely process.

Vendor Response

Thanks so much for your feedback! Yes the upload to DLC is a feature specifically for companies who want to create great off the shelf libraries (like those of Vado) that are editable for their clients directly within dominKnow. We've heard your feedback and vastly improved this update process in the last couple weeks and it is now something that can be scheduled to meet your update needs without delay.

Replied July 2020

Jeff

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Dominknow Flow -- a great tool!

I was blown away by Dominknow Flow when I participated in a webinar to check it out. The automatic responsiveness and what seems like an infinite amount of customization options really are what convinced me. Our organization is always looking to improve the user-experience for different learning opportunities, and with Flow, users can feel like they are immersed more in a web site rather than a standard elearning course with "next" and "previous" buttons. The templates that are provided are GREAT resources that allow you to start ahead of the game, and can give you ideas to build upon. It took some time for me to get used to the differences between Flow and other authoring tools I had used, as there is a bit of a learning curve. Like anything else, if you approach it with an open mind, after a while things just started to click. I'm looking forward to more updates to Flow and Claro to see what else these guys have in store!

PROS

The automatic responsiveness for mobile; the templates; customer support

CONS

n/a

Vendor Response

Thanks much for your review Jeff, your feedback and suggestions have been invaluable to our team. Learning to think "different" and "responsive" is a switch from the traditional e-learning approach, but it sure does pay off! We look forward to keep adding more features and templates for you in the future!

Replied March 2017

Melvin

Outsourcing/Offshoring, 5,001-10,000 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

dominKnow Review

One thing that saved us is when we needed to create a website page and we had a tight deadline. dominKnow got everything that we need in order to create the website.

PROS

This software is a great tool that helps us build eLearning content or website based pages with less time. The functionalities within the software are a good fit on what we need and it greatly boost our production time. It is easy to use and to understand if you're a beginner since there are a lot of helpful tips that you can get in their KnowledgeBase and online.

CONS

Can't say anything about a thing that I like least about. It's just that I think it needs to have more improvement when it comes loading the page. Overall it is a really good software.

Vendor Response

Thanks so much for the great feedback Melvin. In terms of page load time, I know we've made some big improvements to that, but do ping me and let's see if we can't look to get even better!

Replied September 2019

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