It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly.

Conversion tracking is very difficult. For any particular journey, all channels should be in one funnel.

Mail scoring segmentation helps maintain the domain reputation. Cross device integration.

Netcore is one of the best email marketing tool for pushing your bulk emails to the customers with customized offer and you can create, execute and track a response of your email marketing campaigns.

Netcore is Best Email marketing tool for pushing bulk emails with personalized offer.

It seamlessly integrates all areas of our marketing efforts into one panel making it easy for us to track our customer journey and provide the right information to the right users at the right time.

I have saved a lot of money for my organization as a result of using this Smartech Panel.

Overall Netcore is best email marketing tool for doing real time campaigns, promotional campaigns and trigger campaigns.

We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes.

Am still struggling to find what I don't like about the brand. Smartech Panel makes sure you don't send multiple mails to one same number at the same time.

Overall a good software, but can be improved further as per the organizations requirements.

It's hard to pick a fault, however, they could do well to provide more detailed and insightful reports.

Customer support were responsive but extremely slow in resolving issues.

NetCore is users friendly, netCore's campaign team/customer engagement solutions seamlessly helped our team to carry out campaigns successfully and in due time.

Make life easy and gives the management value for money spent.

It's a great email marketing software with easy to use automation and designed for multiple channels.

Setting up the tool is a pain in the ass. Even though their customer support executives are quite helpful, setting up & integrating with your backend & analytics will make at least a month.

US Dollar

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



LongDescription

Data Aggregation

Real Time Analytics

Engagement Tracking

Funnel Analysis

Website Analytics

Email Alerts

Activity Tracking

Customer Segmentation

Real Time Monitoring

Referral Tracking

Sentiment Analysis

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Knowledge Management

Transaction Monitoring

Collaboration Tools

Data Capture and Transfer

Data Import/Export

Campaign Segmentation

User Journeys

Event Logs

Customer Activity Tracking

Customer Experience Management

Heatmaps

Problem Area Alerts

Conversion Rate Optimization

Multi-Channel Data Collection

Compliance Management

Real Time Data

Pageview Tracking

Performance Metrics

Scorecards

Issue Management

User Interaction Tracking

KPI Monitoring

Real Time Notifications

Time on Site Tracking

Real-time Updates

Dynamic Content

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Visitor Tracking

Conversion Tracking

Multi-Channel Attribution

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Alerts / Escalation

Real Time Reporting

For Websites

Behavior Tracking

Goal Setting / Tracking

Reporting/Analytics

Widgets

Monitoring

Campaign Analytics

Trend Analysis

Screen Activity Recording

Summary Reports

Product Data Management

Link Management

Third Party Integrations

Element Analytics

Keyword Research Tools

Search/Filter

Augmented Analytics

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FullStory

In Person

Live Online

Webinars

Documentation

Videos

Netcore is a customer engagement and experience platform designed to help businesses in education, hospitality, travel, media, entertainment, eCommerce and other industries streamline marketing automation processes using machine learning and artificial intelligence technologies. 

Managers can create a unified client profile with information about every interaction via online and offline channels, websites, or mobile applications and metrics such as customer lifetime value (CLV), contact timeline, to-do activities, churn risk, and others. Netcore allows businesses to personalize customer experiences by defining elements on the brand website to display specific products, content, call to action (CTA), images and offers. 

Teams can use Netcore to create campaigns using a drag-and-drop interface and deliver contextual messages via email, app push notifications, or web messages. Pricing is available on request and support is extended via live chat, videos, documentation, email and other online measures.

Netcore Cloud in partnership with The Product Folks and MixPanel, is offering a power-packed master course on Product-led Growth that walks you through the necessary steps to achieve the right Product-led Growth mindset. Grab this free course and become product-led certified today. http://bit.ly/3E7onF6

FullStory vs Netcore Customer Engagement

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