after Covid started we searched good MDM solution, so we selected between Intune (too small opportunities), Jamf ( too high price) and and accidentally saw Mosyle. There was few times lower price than Jamf, so we decided to try. There is very helpful and quick support and they helped to configure all needed features if we have issues.

There is easy to use management console. MDM has very good opportunities to manage macOS devices. Good price.

too small tech documentation, no community.

We are happy to work with Mosyle for few years, nice new features, flexible configurations, good price

Mosyle always add new features, sometimes these features are global, like Mosyle Fuse, Mosyle Hardening&Compliance or Conditional Access managemet. These features makes our admins life easier)

Mosyle Business agent (Self-Service.app runs a little slow) Device Groups are not filled often enough Unfortunately, there is no Mosyle Community

My initial contacts were dealt with in a timely manner which is rare in these Cloud IT market. The setup engineer addressed all my concerns and knew exactly each issue I brought up and had many warnings and advice in doing the setup so that I could do the rollout with issues. Very professional and helpful. My only regret is not recording the Zoom call so I could review the setup because its a big overwhelming with so many features to a new user. In my case a Microsoft admin.

The over design is clean and well thought out. Has all the features that make it secure like Windows

Would like to see more support article in particular maybe kb section and video setup section.

The software itself is very good. Has most functions we need for Apple Device Management. And it is easy to deploy.

The renewal process is awful. They only support automatic renewal but don't give you the proper way to adjust the number of seats. They don't have account manager or customer success team to help user review the contracts, agreements and price. Everything go through the Support Ticket. For a SaaS targets to enterprise market, it is so inconvenient and so difficult to communicate. We tried to reduce the number of licenses but was not able to make it for weeks.

While I could go and talk about the specific features and things Mosyle can do - it's an MDM, if you are an admin reading this - you likely already know what it is and can do. What I will say thought is that Mosyle previously on it's website advertised that anyone can take a look at their offering and will not be harassed by salesmen, so we took it for a trial, played with it and evaluated it. We talked to support about our questions and ran a pilot for it in our organization. At no point was there ever a question posed to us to buy a license or to start paying - we were treated as fellow admins. Of course, we had problems, some were our fault, some were a bug/"feature" of macOS, some were on Mosyles end - but at the end of the day, we were just treated as fellow admins and this shows throughout the product. At no point I wanted to curse out having to use Mosyle, if anything I'm excited to log in to it, with Jamf Pro - I dread having to go into it's console. While we are still piloting Mosyle and a switch is not imminent yet - if it was only up to me - I would have switched to Mosyle in a heartbeat from Jamf. If you are an Admin - give Mosyle a try, if you don't like it - there is no commitment and you now have a free MDM to dump some random devices in for testing things.

Mosyle is, for the lack of a better word - like a breath of fresh air. Mosyle is simple to configure, simple to administer, granular RBAC, it follows the principle of keeping 1 profile to managing only a single setting group - making it extremely easy to troubleshoot/modify profiles. Your technicians will say "Thank You" when they can do nearly anything they can do over SSH/ARD with only a couple of clicks in the Mosyle admin panel.

Mosyle support is very helpful and answered any questions we had - but the support is based in the US and operate during standard US working hours, so support outside those hours is limited. Documentation is provided and available although it is not as extensive as the documentation from Jamf.