About Attentive

Attentive is the leader in SMS marketing, driving more subscribers and sales than any other SMS than the competition. With 25x ROI and billions in attributable revenue for over 5,000 customers, Attentive is the trusted SMS solution of the most innovative brands. Grow your SMS list faster, easily integrate with the rest of your tech stack, and know that your SMS program is built with compliance at the forefront. Attentive gives you all the tools you need to grow and interact with your mobile-first audience. See what it can do for you....
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Grow Your SMS List Quickly From All Channels

Attentive User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 98 reviews

Eszter

Company size: 11 - 50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2021

Great SMS marketing tool, offering a lot of integations

User Profile

Lee

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Goods

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Best in class product

Great service, great platform, great people.

Pros

In addition to an outstanding platform, I have seen Attentive evolve over the 9 months we have used them. They have also been great at building our lists for both SMS and email.

Cons

The analytics are slowly improving. I'd like to see them integrated with other BI platforms.

Reasons for choosing Attentive

Better Trial

Reasons for switching to Attentive

SMS Bump was starting to move slowly, and Attentive offered us a great trial.

Connor

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

A good platform, but very expensive for SMS

Pros

I liked the performance of the software, but despite the great performance the pricing structure for month-to-month plans as well as long-term agreements didn't make sense.

Cons

I disliked the requirement to sign long-term agreements to get decent pricing. Additionally, some of the sales presentations had carrier charges listed in a small, gray text that made it more difficult to see the overall cost per SMS you were getting.

Reasons for switching to Attentive

I made the switch to see if Attentive was able to provide much better results that could justify the higher price.

Timothy

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Review Source: GetApp

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

September 2022

Sales People are Borderline Harassment

They are annoying and spammers.

Pros

None. Their sales people love spamming potential customers to the point where they go out of their way to leave negative reviews.

Cons

Their salespeople are rude and spam your company emails. We've told them to STOP EMAILING us but they keep persisting. We NEVER joined their lists but somehow they are spamming us.

Rebecca

Company size: 201-500 employees

Industry: Consumer Goods

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

Great SMS Marketing Option

Overall, the experience has been awesome. Incredible ROI, competent team, and they're always trying to get us a great deal along the way.

Pros

The set up was super easy, Attentive's White Glove service was amazing. We were ready to go within just a few days of starting their free trial. The ROI is excellent and was immediately apparent for us. They meet with us regularly to help us optimize our campaigns and always provide excellent advice.

Cons

I feel like there could be more room for in-text customizations - other than just inserting customer name or product name.

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