About Attentive

The most comprehensive text message marketing solution available, Attentive drives up to 4X more SMS subscribers and nearly 3X more sales from SMS than the competition.

Attentive gives you all the tools you need to grow and interact with your mobile-first audience. It's the text message marketing solution built to drive 18%+ of total online revenue.

Grow your SMS list 3x faster, easily integrate with the rest of your tech stack, and know that your SMS program is built with compliance at the forefront.

With 99% open rates, 30%+ CTRs, and 25x+ ROI, Attentive allows brands to scale their SMS program and exceed performance goals. See what it can do for you.


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63 Reviews of Attentive

Average User Ratings

Overall

4.89 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(65)

65

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 63 results

March 2021

Rochelle from Human

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Proven ROI & Top Notch Account Management

My overall experience with Attentive is positive. They give us so much support as an agency partner.

Pros

I love our dedicated account manager [SENSITIVE CONTENT HIDDEN]! She's been so helpful in managing all of our clients' unique needs. We're constantly improving our revenue numbers and engagement rates and she's a big part of that. Attentive is also very easy to use and intuitive. I can make quick changes to campaigns, journeys and pop-ups. I also love how they visualize A/B tests and journeys.

Cons

I'm unable to see billing settings for our clients which is crucial to know so we can accurately report on total marketing spend which includes software costs. I would also like to be able to pull reports within the platform and not be directed to download an Excel spreadsheet.

March 2021

alia from Aai llc

Company Size: 51-200 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

After Our Free Trial SMS was our 2nd Highest Revenue Channel

Amazing, we had no idea how much money we left on the table by not having an sms program.

Pros

Onboarding process and white glove is top notch. We were guided through by our account manager and were able to have a comprehensive SMS strategy super quickly. Attentive automatically comes with a pop-up modal to collect email AND sms which is not something many other SMS providers have. It’s a super simple sign up process for our customers. They start you off with a shared shortcode (this is phasing out) but most other sms platforms we explored did longcode and didn’t offer any solutions to get quickly set up with shortcode. Recently, they just added new segmentation features! Exciting to see everything on their product roadmap.

Cons

I think there could be some improvements to analytics. They do have dashboards that give you some high level stats. Generally, I end up exporting all my reports anyway and that’s what I find myself doing here as well.

Reasons for Choosing Attentive

- onboarding - shortcode - integrated pop-up - integrations with other tech stack - funding and product roadmap

July 2021

Meghan from Simon Pearce

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Your biggest asset: The People

Amazing.

Pros

The people. Our rep [SENSITIVE CONTENT] is amazing. Her attention to detail; willing to jump in and help along with guidance on overall best practices and strategy is tremendous. She is a valued asset and quickly became a critical extension of the Simon Pearce team. [SENSITIVE CONTENT] was a wonderful sales representative and amazing to work with. Answered all of our questions and made our onboarding seamless.

Cons

The only thing I wish is that it had a two way integration with our ESP Bluecore. Currently only 1 way and we have to do custom dev for 2 way. I want to keep attentive the people have made it but I will have to think hard about having an ESP that does not talk to our SMS. I want to keep both separate as we LOVE Attentive that much; however, not having this does give me pause for next year and I will have to think long and hard before signing another contract with Attentive.

Reasons for Choosing Attentive

Bronto was sub par in their email game. Of course they were going to be sub par for SMS However, they were considered due to the 2 way integration of information. Ability to create and launch campaigns in 1 place.

March 2021

Madeline from Beachly

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2021

Attentive Review

Attentive seemed to over promise and under deliver. More transparency in abilities and understanding of the subscription business model would have made our experience far better than it has been.

Pros

Functionality, user interface, and simplicity in design makes Attentive easy to use. Everything is intuitive and pretty clear.

Cons

Analytics capabilities and the limitation of integrations with platforms such as ReCharge to fully customize and target messages. With Attentive, it’s hard to segment and you are sending the same message to current customers, prospects, and winbacks in flows.

Reasons for Choosing Attentive

The team we spoke with.

June 2021

Danielle from Luxury Brand Partners

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2021

Leader in SMS

Pros

Easy to use. It has an extremely intuitive interface as well as an accessible customer service team. They are always beta-testing new features and have tons of educational opportunities to hear about the new features and connect with their team.

Cons

There were a few things I thought their tool was lacking initially but their innovation team is constantly cranking out new functionality and connecting with clients for feedback. I have seen several of these new developments launch already and others are in testing phases to launch soon.

Reasons for Switching to Attentive

Attentive has established themselves as a thought leader in this space. They continue to invest in expanding their platform