I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

happy customers

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.

Terrible. When errors happened the customer service took days to respond or did not respond at all

When it worked, it was acceptable. The interface is easy to use.

It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.

A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

A few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

excellent both in overall operation and customer service has been very good

ease of use and able to monitor user usage

at times can be a little slow when submitting and receiving messages

Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great!

Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs!

Not a thing! Very happy with the program...

We use TextMagic everyday to remind our contractors of their shifts. It works perfectly for us and stops any cleans being missed. The contractors also enjoy being remindered where they are going each day.

Ease of use with many features to suit your needs.

We like all the features. There is nothing that we need to add.

It’s helped me automate my job.

Easy to use. Responsive customer support.

No problems at this point so no comments here.

Fantastic

User friendly, love the email prompts when a text is received

It cant receive images or files. Will be using emails and texts separately which clients can find annoying.

It enables me to contact my customers in a professional manner, with my business name at the top of each text, and for a very small financial outlay.

There are no features that I don't like.

I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.

It needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.

I am yet to find a match for TextMagic, possessing the full power and capabilities. TextMagic is the best. I definitely recommend!

TextMagic is highly reliable as a communications provide. I've been using this software since 2001 and never had a single issue with it. The text message service is perfect with a delivery rate of 99.9%. Great features when it comes to Custom Sender ID, contact list building and reporting.

My only little remark with TextMagic is the price. It should get lower, to be more affordable, and if not, offer some daily, unlimited packages for example.

I run a website that grew from a personal hobby to 3 million monthly users. I have monitoring scripts that use TextMagic to send me text messages whenever something unexpected happens. In addition, I have a home server running all kinds of smaller pet projects that also send out text messages on certain conditions. TextMagic works flawlessly every single time. In two years, I never once had a SMS fail to go out. I couldn't say if they are expensive or not. To be honest, I never had reason to shop around after day 1. I also never needed customer support, but that in itself deserves five stars in my book. :-)

It does one thing and does it flawlessly.

This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.

The best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.

I guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.

This is a great business tool in the new world of technology, everyone has a phone and communication is quick and easy.

The software is easy to use, you can monitor the cost of each text sent, easy to upload and delete contact information, you can see the history of texts sent and monitor the users.

No options for employees to reply. Sometimes adding pictures or files can be difficult

Easy way of sending out communications to certain suppliers with them knowing who exactly its from and also sending our details to customers

Very easy to use, impresses customers when they receive the text messages. Easy to store contacts and seperate into groups. Also really like being able to save templates to save time when sending similar texts to multiple contacts

It comes at a cost to setup a reply service where you can communicate with customers, would be great to be able to receive responses for free or within the credits

Something changed in 2022. The software worked well but on more than 1 occasion we found residents didn’t receive a text. As a test we contacted a building and texted all of the phones. Not one person received the message but Text Magic charged for the messages. We found a much better reputable company called SimplyTexting. SimpleTexting is cheaper with more capabilities and all texts are sent.

The software was easy to use and had many great features.

Not all text messages are sent but you are charged for the texting they attempted to send.