I am using My Operator services from last three years. i am very much happy with the system & services provided by them.

Best part for this service is you don't need any hardware setup for this. Very user friendly application.

Call Routing is on mobile phones. This can make the system better if we can answer the calls via web application only.

We needed a single number to connect our entire team to handle calls from clients and prospects. With normal mobile SIM cards, it was becoming difficult. Especially handling our business calls after business hours and on weekends. We tried some call center software in the market, but out of all of the tried ones, MyOperator did stick with us. Firstly the setup was very easy and non-technical. Then we found setting up IVR very easy with their Humonid Voice and visual call flow builder. The best part is we could map all team members on one single number and set business hours to attend client calls. We have not experienced call drops since we started using MyOperator, so that's a critical factor that made us finally select MyOperator. Great value for money overall.

Impressed with how easy it was to set up a call center with MyOperator and map all our team members on it. And loved their IVR and parrel call handling the most.

A bit pricey compared to similar products in the market. Better quality though.

I won't recommend it to anyone to go for it. There are similar products available in market at better pricing.

It has nothing exceptional to offer in comparison to other similar products available in market.

The pricing keeps on increasing every 6 months. I have been using it more than a year now.. Every time on renewal they increase there charges to which they have no solid reason. There are upgrades in product technically .

I am running a tuition agency and was facing an issue that we were not able to track and keep a record of all the calls we were getting on our personal phone number. Now MyOpertor made it easy to manage and record the calls at once place and we can later listen these calls too if required.

I like most the call recording & IVR feature available in My Operator. Call recording helps to monitor the agent's performance and in case we miss anything we can later listen to the call again.

I think they should have a feature to integrate with Google ads or with other ads management platforms also in their basic plan.

Good

Simplicity in the UI and implementation

There is no option to configure Thank you voice note after the recording in IVR

very bad experience. I certainly would not recommend it to anyone. They are more like a company made with an intention to take money from customers and change terms so they can do things how they want

What I liked about the company and the software is how unprofessional they are in their approach. They are so good at being unprofessional and cheating that you wouldn't realise what hit you

So here's what happened. I took the software from the company. The deal was done. But they changed the terms on their own and did not care to inform me. Once they payment was made, they decided to vanish. Today when I call them, they tell me that my annual plan was valid for 8 months. In what world is annual=8 months?

It was a good experience overall using the MyOperator platform for running out 24x7 mental health helpline, however, there were instances where our monthly waiver and credits were not credited timely and it had cost additional charges for a couple of months. so it wasn't the company's fault but the customer executive was not well aware of the issues and continuously mishandled the troubleshooting. Which was later handled smoothly.

Easy to use, transparent plan and facility for top-up

Nothing as such, overall experience using MyOperator was good so far

Since I joined and taken over a few teams I never wanted to get stuck with running behind a service provider to get the changes done. This what exactly happened here. I got a call with reps and told her my requirements. Everything has been done from their end without hassle.

As a company when you have a right employee to lead then you don't need anything. I am total with the way I have updated about the product. Which had made me take up one more service for my sales department.

I do not see any cons. Everything is fine.

My company has been using the product for over 4 years now and it has been a smooth journey

The ease of use and its simplicity and the ability to track live calls

Customer support can be much better, they can be better in managing customer relationships

It solves the problem of finding and paging the person of great interest at the time of requirement by a customer.

Easy to use, ease of configuration, easy to propagate

sometimes it becomes confusing while editing

It has solved my centralized one contact for our customers for sales and support.

I like dialer facility like phone dialer and unlimited call recording

Incoming number shows after call disconnection which is causing problem for customer identification.

The call volume from various callers is being managed efficiently. The reports help in understanding what we need to improve on.

The call distribution between all the agents is very organised and easy to use. The call log helps to monitor the calls.

We have not tried the integration, would like to explore it. Otherwise, nothing that we did not like.

Overall it's a good package, accepts voice mails quality and price hikes.

Features like call logs and missed call notification mails are outstanding.

The sound quality of voicemails for missed calls is terrible and could be better. It's really tricky to listen to recorded voicemails. Secondly, a bit disappointing thing is the price hikes.

It is going continue better and using it since last 7 to 8 year.

Easy to manage, there are multiple features that we are using and got in this price.

Its little bit slow so need to be solved...

V. Good

Features are easy to use and are most relevant to our requirements.

While Customer calls up number is not displayed for us to calla back.

Dashboard, Call tracking, Report Call recording.

Difficulty in Call Structure designe and alert setting.

The IVR we wanted to set up is complex, MyOperator helped us set us such a complicated IVR in a simple way. The processes are easy to understand and use

None so far. I am happy with the product and services

Overall the software was very helpful. I did have some problems with it. Its not whT i had expected it to be.

It works well. No lagging in the programing. Help features very helpful.

Crashed with multiple windows open. Had to call support.

MyOperator solves the hassle that every company face in their work module. It has some amazing features that helps to save time and efforts. I would highly recommend MyOperator to my friends.

Nothing in particular. Everything is sorted

I dont think this company has any Pros. Cheap Software and Technology supported by the worst customer service I have seen in my 20 years of IT Career.

They just try to push their medicore solution and when the solution is not solving our problem they use excuses like you didn't request refund with 30 days or you bought the product with a discount code to steal our money. The worst company I have delt with.

IVR settings by Customer as per their own requirements...

Call Rate is much more... Monthly rent is too high