N-central

RATING:

3.9

(47)

About N-central

N-able N-central® is an IT management solution that enables organizations to manage and track IT devices. The solution comes with key features that include patch management, antivirus protection, backup and disaster recovery. The patch management feature enables organizations to automate patching and reduce vulnerabilities. Further, the solution enables managers to track and fill gaps in networks. The solution allows IT executives to create database backups. The solution is suitable for businesses of all sizes and can be deployed both on-premise and in the cloud. N-able N-central® allows users to protect email communication and encrypt confidential documents. The solution offers scripting language to automate manual tasks. Support is provided via an online portal, em...

N-central Pricing

Free trial available, no credit card required. Contact N-able for full pricing information.

Free trial: 

Available

Free version: 

Not Available

Remote management

N-central Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3

Value for money

3.5

Functionality

4

Most Helpful Reviews for N-central

1 - 5 of 46 Reviews

User Profile

Michael

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

A must have as a RMM solution for any MSP.

Easy to use and learn. A must have for our clients where time is of the essence when an incident occurs where downtime is business threatening.

PROS

The ability to automate as much as possible is key in our business. Using maintenance scheduling is one of the most important features and was key to choosing this product over others.

CONS

I wish there were more integrations with other industry software.

Reason for choosing N-central

This was more established and had more features for our business between the two.

Reasons for switching to N-central

Poor implementation and support was heading downhill since being sold a few years ago.

Mike

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed April 2023

It may not be the best, but it's not worth switching.

It's better than many of the RMMs out there if you need good scripting and patch management. The Sentinel 1 integration was terrible and the backup integration is not great either.

PROS

The automation policies you can create deploying software offer a lot of power and flexibility in terms of variables you can set by side and time scheduling.

CONS

Take control is painful to use after using Connectwise Control. I've also had an open issue with the RPD protocol under Take Control that has been open for months unresolved.

Reason for choosing N-central

recommendations from other MSPs.

Reasons for switching to N-central

Connectwise Automate was having issues patching. It turned out that the patching in N-Central wasn't much better, but the reporting was much worse. Kind of wish I had stuck it out on Automate. The reporting in N-Central is terrible and we have been promised a new reporting engine for years. Currently if you want anything more than basic reporting you have to build a separate report server with technology from 2010.

Phillip

Computer & Network Security, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2020

Covid-19 - reduction of services applied after 5 years during a pandemic.

Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

PROS

Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

CONS

The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Reason for choosing N-central

For the Licence service that’s now been removed.

Vendor Response

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require. We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020 https://www.solarwindsmsp.com/products/take-control/trial You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources Be well. - Shelley O'Brien, N-central PMM

Replied May 2020

Blake

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Reliable software for support, inventory, etc.

Having used N-Central for over two years now, I can say with confidence that we get our money's worth out of it. There are numerous features that should meet the needs of most IT professionals. For desktop support, asset management, machine information and patch management, N-Central is top notch. We've been utilizing it more and more in different areas as time passes.

PROS

We use this for remote support moreso than anything. Overall, that's where we get the most bang for our buck. Very reliable in that regard, with little to no input needed from the end user. Also works well for inventory purposes, along with seeing the stats on a certain machine, what programs are installed, etc. The reporting features are also a big plus!

CONS

Occasionally we have issues installing it on Windows 11 machines, but as time passes, that seems to be happening less and less. Another issue is being able to automatically deploy software to computers. It's a great feature, unless said software is over 100mb. That's been an issue in the past and I wish they would raise that limit.

Reason for choosing N-central

Great pricing, more features.

Reasons for switching to N-central

Wasn't a fan of constantly having to login and give a code for Zoho to start a support session.

Elias

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Powerful RMM Tool, Reporting Can Be Improved

Overall, we have been very happy with the product. It does require some investment in configuration, but that investment allows for a very powerful product. I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.

PROS

N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring. N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.

CONS

Reporting could be improved. The reporting interface is very basic and requires a separate Microsoft Windows SQL server to use. From speaking with contacts at N-Central, this system is planned to be replaced in the very near future.

Reason for choosing N-central

N-Central proved to be a much more customizable product than Automate. Our previous experience with ConnectWise support led to skepticism about the level of support that would be provided.

Reasons for switching to N-central

After being sold to a venture capital firm, Kaseya support had been lacking. Additionally, the product improvements began to suffer at that time.