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Showing 1 - 20 of 70 products
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Showing 1 - 20 of 70 products

JIRA Service Management

FrontRunners 2022

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of ...Read more

Atera

FrontRunners 2022

Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledg...Read more

LogicMonitor

LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations dep...Read more

4.74 (70 reviews)

Acronis Cyber Protect Cloud

Acronis Cyber Protect Cloud is a next-generation, AI-powered all-in-one cybersecurity solution that combines unparalleled antivirus, anti-malware, endpoint protection capabilities into one solution designed to provide comprehensiv...Read more

4.10 (61 reviews)

NinjaOne

FrontRunners 2022

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive plat...Read more

RMM

N-able RMM offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 25,000 MSPs globally, N-able RMM offers powerful platforms with a ...Read more

4.39 (71 reviews)

N-central

N-able N-central® is an IT management solution that enables organizations to manage and track IT devices. The solution comes with key features that include patch management, antivirus protection, backup and disaster recovery. The...Read more

3.90 (39 reviews)

Cove Data Protection

Cove Data Protection™ offers backup, disaster recovery, and archiving for the cloud-first world. Protect servers, workstations, and Microsoft 365 with efficient data protection as a service. Cloud storage is included, with 30 data...Read more

4.61 (31 reviews)

JumpCloud Directory Platform

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS and Linux, access to IT resources and user identities. The solution provide...Read more

Blackpoint MDR

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber exp...Read more

4.79 (33 reviews)

Software pricing tips

Read our MSP Buyers Guide

Subscription models

  • Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
  • Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.

Perpetual license

  • This involves paying an upfront sum for the license to own the software and use it indefinitely.
  • This is the more traditional model and is most common with on-premise applications and with larger businesses.

Rated best value for money

HIPAA Compliance Software

HIPAA should be simple. That's why Compliancy Group is the only HIPAA software with expert Compliance Coaches holding your hand to simplify compliance. Built by auditors, Compliancy Group gives you confidence in your compliance pl...Read more

4.83 (12 reviews)

Automox

Automox is the modern, cloud-native endpoint-hardening platform that empowers organizations to remediate vulnerabilities faster than they can be weaponized. This cross-platform solution simplifies and automates critical patching, ...Read more

4.75 (55 reviews)

Altaro Office 365 Backup

Altaro Office 365 Backup is designed to help IT professionals and managed service providers (MSPs) create backups for customers’ Microsoft Office 365, OneDrive and SharePoint data. It allows businesses to maintain backup lists and...Read more

No reviews yet

NMIS

NMIS manages a vast array of devices on simple to complex networks. It allows users to extend its functionality with advanced modules to gain access to additional capabilities. Deploy wherever you need and only pay for the devices...Read more

4.90 (10 reviews)

HaloPSA

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MS...Read more

4.82 (17 reviews)

WebTitan

WebTitan is a cloud-based internet security solution that monitors for viruses, ransomware, malware and more. It also provides web and DNS filtering control and is suitable for large and midsize businesses across all industries. ...Read more

Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, aud...Read more

Pulseway

FrontRunners 2022

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the user...Read more

Comet Backup

Comet is a fast, secure all-in-one backup platform for businesses and IT providers. Our backup software supports businesses across 120 countries in 12 languages. You choose your backup destination, server location, configuration a...Read more

4.69 (32 reviews)

IT Glue

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's r...Read more

4.61 (80 reviews)

Buyers Guide

Last Updated: November 22, 2021

The complexity of technology management and the rise of cybercrime will force more small and midsize businesses to seek the services of a managed service provider (MSP) to monitor their IT operations.

As a managed service provider, are you ready to handle this influx of clients?

MSP software can ease your administrative burden and improve your efficiency by helping you remotely monitor and troubleshoot multiple client networks, generate customized invoices and reports and service specific client requests.

There are many MSP software solutions on the market available at different price points and offering varied features. Your challenge is to identify the one that meets your needs and fits your budget.

This Buyer's Guide provides an overview of the key features, benefits, and other considerations that you must keep in mind while purchasing MSP software.

In this guide, we'll cover:

What Is MSP Software?
Common Features of MSP Software
What Type of Buyer Are You?
Benefits of MSP Software
Key Considerations

What Is MSP Software?

MSP software helps service providers track and troubleshoot errors, network interruptions, software deployments and security issues across multiple client networks. It also helps with report generation and invoicing.

MSP software provides a single point of view of all client IT systems you manage.

Manage software updates (patches) on multiple devices in ManageEngine Central MSP
Manage software updates (patches) on multiple devices in ManageEngine Central MSP (Source)

 

Managed service providers deliver specified IT service levels to their customers based on the service level agreements (SLAs) made between them. MSP software helps you maintain the different service levels from a single location and get a consolidated view of multiple client systems.

This type of software helps you avoid managing separate tools for each client. Remote monitoring and management of client systems, automated invoicing, reporting, data backup and disaster recovery services are some of the key functions of MSP software.

Common Features of MSP Software

MSP software helps you track and control network operations on several client systems from a single console. You can also manage multiple customer accounts including generating invoices for different clients from one interface.

Most MSP software solutions offer all or some of the following key features:

Remote monitoring and management (RMM) Identify potential network or system issues without disrupting clients' systems. Access and control their IT infrastructure to provide troubleshooting assistance.
Autodiscovery and deployment Discover all the IT assets in your clients' networks and deploy the required software solutions and patches automatically.
Account management Manage accounts of multiple clients from a single application or console including tracking expenses and creating reports, service level agreements and a knowledge base.
Automated billing Manage billing services for multiple accounts accurately without the need to shift between tools or use manual methods.
Help desk Automatically process tickets or service requests from different clients sent through multiple channels (such as email, phone or chat) and assign them to the right technicians.
Alerts Set alerts to notify clients about service interruptions, new software installations or any other system changes.
Reports Create overall reports on all the networks that you manage as well as custom reports for each client.
Integrations Integrate with multiple IT systems used by different clients as well as with other software like professional service automation software, CRM solutions or backup and disaster recovery tools.

What Type of Buyer Are You?

Managed service providers either offer a broad range of services including remote monitoring and management, network security, cloud security services or mobile device management, or they specialize in one area of coverage.

The MSP software features you need will depend on the type of services you offer and the size of clients you cater to. Here we discuss some broad categories of MSPs and the kind of software tools they require.

Pure play MSP. Pure play MSPs focus only on monitoring the performance of clients' networks and IT applications. They are usually smaller players with a limited geographical footprint. Pure play service providers need MSP software tools with basic features such as RMM, alerts and reporting capabilities.

Mid-level MSP. In addition to remote monitoring, mid-level MSPs help clients manage software patches, upgrades and new installations. They may also maintain client websites, troubleshoot network issues and help reduce downtime. Mid-level MSPs require software tools with capabilities such as remote control, auto software deployment, integrations and patch management.

High-level MSP. High-level MSPs take care of entire IT operations of their clients. Such players require software with capabilities for account management, automated billing, help desk and more, in addition to the core features. The software must also integrate with third-party applications for CRM, accounting, security, analytics and disaster recovery.

Industry-specific MSP. Some MSPs service clients within a specific industry alone. Industry-specific MSPs must ensure that the software solution they choose supports compliance with industry-specific regulations, information workflows and data protection rules. There is specialized MSP software available for industries such as supply chain management, information services and transportation.

Benefits of MSP Software

MSP software helps managed service providers organize client networks, IT assets, client tickets and service level agreements to provide optimal support to each client. The software also reduces the costs and resources needed to perform daily operations.

Some of the most notable benefits of using MSP software are:

  • Improved efficiency. MSP software helps managed service providers reduce the time needed to track operations of multiple networks. It helps MSPs track errors and check the functioning of multiple networks from a single console. It also helps MSPs save time and manual effort in their daily operations, thereby improving efficiency.
  • Lower overhead costs. By using MSP software, managed service providers can concentrate on the core technical aspects of their job and reduce costs involved in hiring staff for monitoring/tracking different networks. The software also helps them troubleshoot issues remotely, reducing the costs to deploy staff to each location.
  • Data-driven decision-making support. MSP software solutions provide service providers with real-time data collected from different points across multiple networks, helping them make decisions on troubleshooting, software deployment and updates. The data collected by the software also helps MSPs identify security threats and investigate incidents.

Key Considerations

According to Charles Weaver, president of MSPAlliance, managed service providers find it difficult to identify the right software tools, often trying three to four solutions before identifying the right fit.

To help you choose the right system and minimize the costs associated with frequent switching of tools, here are some key considerations you must take into account when purchasing MSP software.

Cloud vs. on-premises. MSP software is available both as cloud-based and on-premise solutions. While cloud-based solutions help when you have limited investment capital, the subscription charges can add up quickly as your business grows. Eric Simpson, CIO of Intelligent Enterprise, advises MSPs with sufficient capital to purchase an on-premises tool outright, to be profitable in the long run.

Evaluate additional features offered. Most MSP software offers comparable core features such as remote control and monitoring. The difference lies in the additional functionalities provided. Look for tools that offer a greater range of integrations, flexible reporting, or features for backup and disaster recovery. You may also consider buying MSP software with built-in backup and security features since it is easier to use than trying to integrate with separate applications.