# Atera Software Overview 2026 - Features & Pricing > Review of Atera Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/msp/atera-profile --- [Home](https://www.softwareadvice.com/) / [Computer Inventory Software](https://www.softwareadvice.com/help-desk/computer-inventory-comparison/) / Atera Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) # Atera 2026: Benefits, Features & Pricing Updated June 8, 2026 Written by [David Jani](https://www.softwareadvice.com/resources/author/david-jani/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Atera is right for your organization? Our Computer Inventory Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Atera 4.5 [(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Pros: - Remote monitoring and management - Integration capabilities Cons: - Reporting system - Patch management Pricing Starting at $129.00 per month ### What is Atera: Atera is an information technology (IT) management platform offering remote monitoring and management (RMM), patch management, a help desk, ticketing, and reporting. Atera helps IT teams reduce manual tasks by automating various workflows while improving security and scaling business operations. ### Why we like Atera: With a 4.5 out of 5 rating from verified reviewers, we include Atera as a FrontRunner in multiple 2025 top software guides, including [remote support](https://www.softwareadvice.com/remote-support/), [help desk](https://www.softwareadvice.com/help-desk/), and [IT management](https://www.softwareadvice.com/it-management/). Reviewers highlight Atera’s real-time reporting, performance metrics, unattended access, and activity dashboards. ### Who should use Atera: Built for IT managers and managed service providers, Atera serves customers across various industries, although it notes specific use cases for education and healthcare. About 70% of reviews come from users in companies with 2-500 employees, highlighting its usage among small and midsize businesses. Wondering if Atera is right for your organization? Our Computer Inventory Software selection experts can help you in 15 minutes or less. ## Atera User Interface ## Popular Atera Alternatives Main Product Atera 4.5 [(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.32Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1694)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.49Ease of use - 4.54Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $795.00 per year Get Price Alternative Product [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) 4.7 [(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.61Value for money - 4.67Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(519)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price ## Atera Overview Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more. Introducing Robin, an autonomous IT solution, that cuts 40% of your IT workload, supports users 24/7, and acts like a personal AI technician. ## Atera Pricing and Plans Starting price: $129.00 per month Free Trial Free Version Pro $129.00 per user, per month Plan includes: - Remote Management, Automations & Scripting - Windows Support - Remote Monitoring and Alerts - Patch Management - Remote Access Using Splashtop (up to 2 concurrent sessions) - API Access - Reports - Helpdesk & Ticket Automation - Custom Support Addresses (up to 5) - Customer Support Portal Read More Growth $179.00 per user, per month Plan includes: - Mac and Linux Support - Remote Access - Splashtop Concurrent Sessions (unlimited) - Custom Support Addresses (up to 10) - Advanced Analytics - Custom Asset Types (up to 5) - File Transfer (up to 15GB per month) - Extended Retention Audit Log - Integrations with QuickBooks Online & Xero - CSV QuickBooks Desktop Export Power $209.00 per user, per month Plan includes: - Custom Analytics - Custom Support Addresses (unlimited) - Custom Asset Types (up to 20) - File Transfer (up to 50GB per month) - Audit Log - 1 Year Retention - Data Recovery Superpower Pricing available upon request Plan includes: - Single Sign-On (SSO) - Azure AD Continuous Sync - Private Software Repository - Custom Domain SSL for Customer Portal - Tailored Atera Onboarding (3+ techs) - Atera Premium Customer Support - Dedicated Account Manager (3+ techs) - Audit Log - 7 Year Retention - Unlimited Custom Analytics - Custom Asset Types (unlimited) Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Atera's Pricing Plans We've dived deep into Atera's pricing plans, including their key advantages and limitations, to help you determine which option best suits your needs and budget. Atera offers plans for managed service providers (MSPs) and IT departments. Each plan is designed to cater to different user types and requirements, and understanding the nuances is essential for making the right choice for your professional use case. **MSP pricing plans** The per... \-technician pricing of Atera's MSP plans allows users to grow the number of devices/endpoints without incurring prohibitive costs. The plans include Pro, Growth, Power, and Superpower. \*\*Pro plan\*\* The Pro plan, at $139 per technician per month ($129 if billed annually), is designed for beginners that need to monitor and manage Windows devices. It includes features such as remote management, automations and scripting, remote monitoring and alerts, patch management, and remote access using Splashtop (up to two concurrent sessions). \*\*Pros:\*\* - \*\*Comprehensive management tools:\*\* Offers essential remote management and monitoring features. - \*\*Automation capabilities:\*\* Reduce time spent on repetitive tasks by automatically taking actions based on triggers. - \*\*Calendar integrations:\*\* View and manage calendar events from Atera tickets via integrations with Google and Microsoft 365 calendars. \*\*Cons:\*\* - \*\*Limited concurrent sessions:\*\* Only supports up to two concurrent remote access sessions via the built-in Splashtop integration. - \*\*Windows only:\*\* The Pro plan doesn’t include monitoring of Mac or Linux devices. - \*\*No advanced analytics:\*\* Get access to standard reports but no advanced or custom analytics. \*\*Growth plan\*\* The Growth plan, at $189 per technician per month ($179 if billed annually), is designed for IT professionals who need complete control. It includes all Pro plan features, plus Mac and Linux support, remote access using AnyDesk, unlimited Splashtop concurrent sessions, advanced analytics, accounting integrations, and more. \*\*Pros:\*\* - \*\*Cross-platform support:\*\* Manages Windows, Mac, and Linux devices. - \*\*Expanded remote access:\*\* Supports unlimited concurrent Splashtop remote access sessions and adds AnyDesk remote access. - \*\*Custom assets:\*\* Create up to five custom asset types to track assets that an Atera agent doesn’t monitor. \*\*Cons:\*\* - \*\*Lack of data recovery:\*\* Users must upgrade to higher-tier plans to access the data loss and corruption recovery feature. - \*\*No custom analytics:\*\* Unable to create custom reports for advanced performance tracking and data-driven insights. - \*\*Limited audit log:\*\* Users can only review six months of activities performed by technicians within their Atera account. \*\*Power plan\*\* The Power plan, at $249 per technician per month ($209 billed annually), is designed for IT teams that must deliver high-touch customer support with tailored insights. It includes all Growth plan features, plus custom analytics, custom support addresses (unlimited), custom asset types (up to 20), a 12-month audit log, and data recovery. \*\*Pros:\*\* - \*\*Customizability:\*\* Create up to five custom reports and unlimited custom support addresses. - \*\*Expanded user limits:\*\* Enjoy higher user limits than with lower-tier plans, including 50GB of file sharing, 12 months of audit log, and 20 custom asset types. - \*\*Data recovery:\*\* Recover and secure data via data loss and corruption recovery tools. \*\*Cons:\*\* - \*\*Premium pricing:\*\* Higher cost may not fit all budgets. - \*\*No dedicated support:\*\* A dedicated account manager is available only to users of the highest-level plan. - \*\*Limited custom reports:\*\* The limit of five custom reports may prevent larger and more active teams from fully leveraging their data. \*\*Superpower plan\*\* The Superpower plan offers custom pricing and is tailored for IT teams needing enterprise-grade services that accelerate response time. It includes all Power plan features plus single sign-on (SSO), Azure AD continuous sync, private software repository, custom domain SSL for customer portal, tailored onboarding (3+ techs), a dedicated account manager, a seven-year audit log, and more. \*\*Pros:\*\* - \*\*Enterprise-grade features:\*\* Provides advanced security and management tools, such as single sign-on (SSO), Azure AD continuous sync to keep your end users up to date, and Atera’s Network Discovery tool. - \*\*Highest user limits:\*\* Offers 100GB of file sharing, seven-year audit log retention, unlimited custom asset types, unlimited items, and unlimited custom analytics. - \*\*Dedicated support:\*\* Includes tailored onboarding and a dedicated account manager. \*\*Cons:\*\* - \*\*Custom pricing:\*\* Pricing varies based on specific requirements, which may make initial comparison and budgeting challenging. - \*\*AI Copilot costs extra:\*\* Even on this highest-level plan, Atera’s AI Copilot (AI-powered insights, script generation, troubleshooting actions) is available only as an add-on. - \*\*Implementation time:\*\* Setting up and implementing the plan may take longer due to its advanced and customized nature. \*\*IT department pricing plans\*\* Atera's four IT department plans — Professional, Expert, Master, and Enterprise — also include per-technician pricing. \*\*Professional plan\*\* The Professional plan, at $169 per technician per month ($149 billed annually), is designed for individuals who need to monitor and manage their corporate networks and devices. It includes remote management, automations and scripting, Windows, Mac, and Linux support, remote monitoring and alerts, remote access using Splashtop (up to two concurrent sessions), and more. \*\*Pros:\*\* - \*\*Comprehensive management tools:\*\* Offers remote monitoring, patch management, remote access, and other essential remote management and monitoring features. - \*\*Service portal:\*\* Allow your users to manage, track, and respond to support tickets and access the knowledge base via a customer portal. - \*\*Standard security:\*\* Includes two-factor authentication (2FA) and the ability to assign roles and manage permissions. \*\*Cons:\*\* - \*\*Limited concurrent sessions:\*\* Supports only two concurrent Splashtop remote access sessions. - \*\*Lack of asset management:\*\* No ability to create custom asset types to track unmonitored assets. - \*\*No advanced analytics:\*\* Access to advanced or custom analytics requires a higher-level plan. \*\*Expert plan\*\* The Expert plan, at $229 per technician per month ($189 if billed annually), is designed for smaller teams that need to monitor and manage multiple operating systems and networks. It includes all Professional plan features, plus remote access using AnyDesk, unlimited Splashtop concurrent sessions, enhanced reporting, and up to five custom asset types. \*\*Pros:\*\* - \*\*Expanded remote access:\*\* Adds AnyDesk remote access and supports unlimited concurrent Splashtop remote access sessions. - \*\*Custom assets:\*\* Create up to five custom asset types to track software, office furniture, or other assets not monitored by an Atera agent. - \*\*Advanced analytics:\*\* Leverage data for decision-making with automatically generated analytics and reports. \*\*Cons:\*\* - \*\*Lack of data recovery:\*\* No access to Atera’s data loss and corruption recovery feature. - \*\*No custom analytics:\*\* Expert plan users can’t create custom reports. - \*\*Limited custom support addresses:\*\* Limited to two custom support addresses to resolve customer issues. \*\*Master plan\*\* The Master Plan, at $269 per technician per month ($219 if billed annually), is designed for teams that need faster, more automated troubleshooting and remediation with advanced collaboration capabilities. It includes all Expert plan features plus build your own reports, a 12-month audit log, unlimited custom support addresses, 20 custom asset types (up to 20), and data recovery. \*\*Pros:\*\* - \*\*Customizability:\*\* Create unlimited custom support addresses and up to 10 custom reports. - \*\*Expanded user limits:\*\* Enjoy higher user limits for file sharing (80GB), audit log (12 months), and custom asset types (20). - \*\*Data recovery:\*\* Atera’s data loss and corruption recovery tools allow you to recover and secure your data. \*\*Cons:\*\* - \*\*Premium pricing:\*\* Per-technician costs may be out of budget for smaller businesses. - \*\*No dedicated support:\*\* Tailored onboarding, premium support, and a dedicated account manager are available only to users of the highest-level plan. - \*\*Limited custom reports:\*\* The custom report limit (10) may prevent larger and more active teams from fully leveraging their data. \*\*Enterprise plan\*\* The Enterprise plan offers custom pricing and is tailored for departments needing enterprise-grade services and integrations. It includes all Master plan features plus single sign-on (SSO), Azure AD continuous sync, custom service portal domain SSL, tailored onboarding, a dedicated account manager, and many other enhanced features and increased user limits. \*\*Pros:\*\* - \*\*Enterprise-grade features: Includes Azure AD continuous sync, single sign-on (SSO), and Atera’s Network Discovery tool (an add-on in other plans). - \*\*Highest user limits: Offers seven-year audit log retention, unlimited custom asset types, unlimited custom analytics, and 100GB of file sharing. - \*\*Dedicated support:\*\* Access a dedicated account manager, premium support, and customized onboarding. \*\*Cons:\*\* - \*\*Opaque pricing:\*\* Users must contact the provider for custom pricing, making initial comparison and budgeting harder. - \*\*AI Copilot costs extra:\*\* Like the other plans, users must pay extra for the Atera AI Copilot add-on, which offers AI-powered insights, script generation, and troubleshooting actions, among other features. - \*\*Implementation time:\*\* Software implementation may be more complex and time-consuming due to this plan's advanced and customized nature. \*\*Conclusion\*\* Our analysis of Atera’s pricing structure for managed service providers (MSPs) and internal IT departments finds that the platform offers a flexible, technician-based pricing model that scales with your team’s needs. Each plan is designed to support different levels of operational complexity, from basic remote monitoring and patch management to advanced analytics, custom automation, and enterprise-grade security. \*\*For smaller teams or those just starting:\*\* The Pro (MSP) and Professional (IT department) plans offer a solid foundation with essential tools for device management, remote access, and ticketing. These plans are well-suited for organizations that need core functionality without the overhead of more advanced features. \*\*For growing teams:\*\* The Growth (MSP) and Expert (IT department) plans introduce broader OS support, more automation, and deeper integrations, making them a strong fit for teams managing diverse environments or seeking to streamline operations. \*\*For mature IT operations:\*\* The Power (MSP) and Master (IT department) plans add advanced customization, analytics, and data recovery, enabling teams to deliver more tailored support and gain deeper insights into performance. \*\*For enterprise-level organizations:\*\* The Superpower (MSP) and Enterprise (IT department) plans provide the most comprehensive toolsets, including SSO, extended audit logs, private software repositories, and dedicated onboarding and support. These plans are designed for organizations with complex compliance, security, and scalability requirements. Atera's "pay-per-technician" approach fundamentally changes the economics of IT management software, especially for organizations experiencing growth. By removing the penalty for adding new devices, Atera allows businesses to scale their managed endpoints without corresponding increases in software costs. This model aligns particularly well with MSPs that may manage hundreds or thousands of endpoints with relatively small technical teams. Ultimately, the right Atera plan depends on your organization’s size, technical maturity, and operational goals. By aligning your needs with the appropriate tier, you can leverage Atera’s all-in-one platform to improve efficiency, enhance service delivery, and confidently scale your IT operations. ## Atera Features Drawn from insights across 449 verified reviews, we've outlined Atera's best and worst rated features and how they stack up against the average rating. Atera's score Category average Atera's Best Rated Features Problem Management 5.0 4.01 category average For MSPs 4.82 3.73 category average Real-Time Updates 4.82 4.27 category average Atera's Worst Rated Features Backup and Recovery 3.0 3.75 category average Mobile Access 3.25 3.43 category average Self Service Portal 3.74 4.12 category average - More features of Atera Access Controls/Permissions Accounting Integration Active Directory Integration Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Analytics API Application Management Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Automated Routing Automatic Patch Deployment Automatic Scans Backup and Recovery Bandwidth Monitoring Barcode/Ticket Scanning Baseline Manager Billable Items Tracking Billing & Invoicing Calendar Management Change Management Chat/Messaging Client Portal Collaboration Tools Compliance Management Configuration Management CPU Monitoring Credential Management Customer Database Customer Support Customizable Branding Customizable Dashboard Customizable Fields Customizable Forms Customizable Reports Customizable Templates Customization Dashboard Data Import/Export Data Visualization Deployment Management Device Auto Discovery Device Management Document Management Document Storage Downtime Tracking Email Management Email Monitoring Email Templates Endpoint Management Endpoint Protection Event Logs File Sharing File Transfer For MSPs Help Desk Management Incident Management Inventory Management IP Address Monitoring Issue Auditing Issue Management IT Asset Management IT Asset Tracking IT Incident Management IT Reporting Knowledge Base Management Knowledge Management Live Chat Machine Learning Macros/Templated Responses Maintenance Management Maintenance Scheduling Mobile Access Mobile App Monitoring Multi-Channel Communication Natural Language Processing Network Analysis Network Monitoring Network Resource Management Network Security Network Wide Management Patch Management Patch Prioritization Performance Metrics Performance Monitoring Personalization Policy Management Prioritization Problem Management Proposal Generation Quotes/Estimates Real-time Alerts Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Release Management Remote Access/Control Remote Access & Monitoring Remote Monitoring & Management Remote Update/Installation Reporting/Analytics Reporting & Statistics Requisition Management Resource Allocation & Planning Role-Based Permissions Scheduled/Automated Reports Scheduling Screen Sharing Secure Data Storage Security Tools Self Service Portal Server Monitoring Service History Service Level Agreement (SLA) Management Service Request Management Session Recording Session Transfer Simple Network Management Protocol (SNMP) Single Sign On SSL Security Status Tracking Summary Reports Support Ticket Management Support Ticket Tracking Surveys & Feedback Third-Party Integrations Threshold Alerts Ticket Management Time & Expense Tracking Timesheet Management Troubleshooting Unattended Access Uptime Reporting Usage Tracking/Analytics User Management Virtual Machine Monitoring Vulnerability Scanning Workflow Management ## Atera Integrations Based on 449 verified reviews, we've identified products most frequently integrated withAtera. TeamViewer ONE Integration rated 5.0 from 8 reviews Splashtop Integration rated 4.8 from 5 reviews QuickBooks Online Integration rated 4.8 from 5 reviews Microsoft 365 Integration rated 5.0 from 4 reviews Xero Integration rated 4.8 from 4 reviews OpenText Core DNS Protection Integration rated 5.0 from 3 reviews See all 31 integrations ## Atera Key Sentiments We analyzed 449 verified reviews for Atera to find out what actual users really think. Most Positive Sentiments Remote access management 73% Positive 16% Neutral 11% Negative Users appreciate Atera's remote access management, which allows technicians to connect instantly to client devices, providing fast and effective support from anywhere. They find the platform beneficial for centralized monitoring, automated patching, and maintenance, enhancing their ability to manage systems remotely. Additionally, users value reliable remote connections and integrations with tools like AnyDesk, which streamline their IT operations. Support services 72% Positive 15% Neutral 13% Negative Reviewers are pleased with Atera's support services, highlighting the rapid response from support team members and their helpfulness in resolving issues. They find the 24/7 availability of support particularly reassuring, ensuring they are never left stranded. Users also appreciate the continuous release of new features based on community suggestions, demonstrating Atera's commitment to improvement. Monitoring 58% Positive 40% Neutral 2% Negative Atera's monitoring tools are valuable for users, allowing them to monitor client networks, devices, and systems remotely in real time. Reviewers appreciate the user-friendly interface and comprehensive features for managing remote monitoring. The ability to filter and categorize hardware and software, which enhances monitoring capabilities, is also highlighted as an excellent feature. Least Positive Sentiments Agent deployment 40% Positive 35% Neutral 25% Negative Some users face issues with agent usability, including problems with uninstallation, offline agents, and the lack of a Linux agent, which can hinder their remote support efforts. However, users generally find Atera's agent deployment straightforward, with options for mass deployment via command line and Active Directory. They appreciate the intuitive user interface and the ease of installing agents on customer devices. Ticketing system 44% Positive 40% Neutral 17% Negative While reviewers find Atera's ticketing system valuable for efficiently managing and prioritizing customer support tickets and saving time through automation, they report issues with ticket system functionality. This includes bugs and usability challenges, such as the lack of a mobile app for notifications and editing tickets. Additionally, some users experience difficulties with ticket descriptions not appearing on reports and the cumbersome process of handling tickets. Patch management 45% Positive 31% Neutral 24% Negative Atera’s patch management performance has some issues that can complicate the process, according to users, such as delayed updates and a clunky interface. However, users generally appreciate the functionality, which helps reduce system downtime and improve IT operations. They find the scheduling and automation features particularly useful, although some desire more advanced control options for better precision. ## Atera User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 29% 3 4% 2 2% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.5 Functionality 4.3 Chinedu N. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed May 2026 Efficient and User-Friendly IT Management Platform 5 Overall, my experience with Atera has been very positive. It has helped streamline ticket management, patch management, and device monitoring while improving productivity and organization. The platform offers good value for money, reliable customer support, and an intuitive experience for managing IT tasks efficiently. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Atera is easy to use and combines remote monitoring, ticket management, and patch management into one platform. The interface is clean, automation features save time, and it helps improve efficiency for daily IT operations. Cons: Some advanced features can take time to learn, and occasional bugs or delays may happen during updates. More customization options would also be helpful. Read More Ganapathi G H. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed December 2025 Patch management and cyber security 5 I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex Cons: device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature Reasons for switching to Atera there was no support for Ubuntu end point at that time Read More VR Verified Reviewer Computer Software 2-10 employees Used weekly for less than 12 months Review source Reviewed November 2025 Good but expensive 4 Ratings Breakdown 4 Ease of use 2 Value for money 4 Customer support 4 Functionality Pros: Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software Cons: Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software Read More Jk John k. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed January 2026 Atera allows remote connection (and doesn't blow up immediately) 5 Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. Cons: The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. Reasons for switching to Atera It is slower to reach ROI and did not fulfil my needs. Read More TS Tom S. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 2 years Review source Reviewed July 2025 Affordable price, generally a reliable platform 4 A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). Ratings Breakdown 4 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. Cons: Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. Reasons for switching to Atera Cost - Atera offers a good set of features for a reasonable price Vendor Response Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera! Replied August 2025 Read More TB Tonia B. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for less than 6 months Review source Reviewed April 2025 Atera Review 4 Overall, this is a great tool! Almost everything is included under one pane of glass. You pay by the user not the device which is great. It would be my top choice across the board if the AI features were included. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What I liked most is how easy this product is to use. It is ready to import your data right out of the box. Cons: When adding inventory it can be challenging. The inventory controls can be a bit tricky. They recommend using their pre-configured spreadsheets for importing, however every field must be complete, or it will not upload. Reasons for choosing Atera We chose Atera over other products because it offered what we were looking for in one software. Reasons for switching to Atera We made the switch from LanSweeper to Atera for better support and ease of use. Read More RR Ruben R. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed April 2025 Ayer’s & Post Oak Tech 5 Just for monitoring process was great. Ease of remote into the user. It required a lot of reading to take advantage of it. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 5 Functionality Pros: It was easier to use. It was responsive, no lag whatsoever when connecting to a client. The portal was really clean and adding users/sites was not difficult. Cons: Their customer support is not that great. They do not have “on demand” Connectivity. It was difficult to onboard remote clients. Entry costs for small support business was to high. Reasons for choosing Atera Entry pricing for IT support startups/new businesses Read More SM Sarah M. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Reviewed January 2025 Cloud management and remote access to gadgets simplified. 5 It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is the most appropriate remote control and cloud management software because it has the best cloud management features. It eases cloud management tasks by automating them making the time to spend minimal. Cons: It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task. Reasons for switching to Atera We found Atera to have the best monitoring features compared to other products and it's simple and easy to use in comparative. Read More CJ Cade J. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed November 2024 Best RMM for The Money 5 I have had a great experience with Atera in the over 6 years I have used it, and they are very solid and always growing and releasing new features. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, customer service is very responsive, always implementing new features. Per tech pricing. Cons: The advanced reporting is behind a paywall, and some of those reports are included in other RMMs. Reasons for choosing Atera Per tech pricing, way better support, not bought out by a huge company. Read More SB Stephen B. Verified reviewer Banking 11-50 employees Used daily for less than 6 months Review source Reviewed January 2025 Exceptional controls for IT 5 Great software - a very complete offering Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Manage all your IT from on place, one platform for all out global IT Cons: The platform cost is high, they have a few levels of service Reasons for choosing Atera Atera had an overall better solution - it cost more but was better for our needs Read More Showing 1 - 10 of 449 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) ## Atera FAQs - What is Atera used for? Atera is used for managing devices, regularly updating software, managing IT infrastructures, running automated security scans, and efficiently supporting users at scale with help desk ticketing. Businesses use Atera to monitor server health and uptime, resolving issues without the need for on-site visits or large IT teams. IT teams can quickly identify problems, execute solutions, and report on real-time diagnostics. - What can Atera track? Atera can track various network activities, infrastructure health, and network performance. The remote monitoring and management capabilities allow users to monitor any in-network device for unusual behavior, set up specific alert thresholds, and see specific reports and audits in areas like system health and system inventory. Plus, Atera allows IT workers to access employee devices for troubleshooting remotely. - Does Atera monitor employee activity? Yes, Atera can monitor employee activity with real-time insights and reports. RMM allows Atera to monitor device usage, manage assets, and ensure compliance from a single platform. Atera also monitors network activity and system performance, which helps improve cybersecurity posture and keep IT teams proactively informed of any issues or red flags. - Is Atera any good? Yes, Atera appears in multiple top software guides from Software Advice, including IT management, remote support, and help desk. Verified reviewers give it an overall 4.6-star rating (out of 5), as well as 4.5 stars specifically for ease of use and value for money. ## Atera Popular Comparisons [ManageEngine Endpoint Central vs Atera](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/125932-atera/)[NinjaOne vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/ninjarmm/)[SysAid vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/sysaid-it-crm/)[N-central vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/solarwinds-n-central/)[PDQ Deploy & Inventory vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/pdq-deploy-and-inventory/)[Action1 vs Atera](https://www.softwareadvice.com/it-management/action1-profile/vs/atera/)[Pulseway vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/pulseway/)[JIRA Service Management vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/jira-service-management/)[Freshservice vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/freshservice/)[JumpCloud Directory Platform vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/jumpcloud-directory-as-a-service/)[TeamViewer ONE vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/teamviewer/)[ManageEngine OpManager vs Atera](https://www.softwareadvice.com/help-desk/atera-profile/vs/manageengine-opmanager/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/atera-profile/alternatives/) Stuck Between Options? Our experts can help you compare Atera with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice