About Atera

Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledge and document management.

Atera specializes in remote monitoring and management (RMM). Users can identify issues before customers notice them, and they can perform root-cause analysis and patch management.

The solution includes a customer relationship management (CRM) module, where users can see a database of customers, contacts, contracts, service-level agreements (SLAs), devices and tickets. The system also includes an encrypted password repository.

Atera has a help desk...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

191 Reviews of Atera

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(116)

116

4 stars

(60)

60

3 stars

(5)

5

2 stars

(4)

4

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 191 results

September 2020

Frank from LINCTEC Pty Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great RMM product

always friendly and supportive.

Pros

ATERA is easy to use, fast and very reliable platform for remote management and

Cons

There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)

Reasons for Choosing Atera

ATERA is faster, more integrations and cheaper to run

Reasons for Switching to Atera

ATERA is faster, more integrations and cheaper to run

Response from Atera

Replied February 2021

Thank you for the kind words, Frank! Happy to be a long-term vendor and partner of yours!

December 2020

Sean from Paraco Gas Corp

Company Size: 501-1,000 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Saved us 100,000 a year and revitalized our IT Dept

It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

Pros

The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.

Cons

Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.

Reasons for Choosing Atera

Price, same functionality, ease of use, deployment options.

Reasons for Switching to Atera

Reporting, WSUS Push, Established Connections, RMM, we were evaluating connectwise which quoted out to a steep price "but it was worth it because it would save us 2 - 3 hires" according to the salesperson. Atera did the same thing but we were able to hire someone with the direct savings.

Response from Atera

Replied February 2021

Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach! The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients. In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :) Here's to many more years of successful cooperation!

April 2021

Benaron from Alliance Technical Services Inc

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

great sophistication for a value product`

overall experience has been very good. there is a well supported and goal focus'd member forum. the willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.

Pros

we love the ease of implementation. basic inventory and application service pack installation is very easy. i like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.

Cons

coming from Teamviewer and similar products, the Splashtop product is sluggish and lacks features such as simultaneous dual connections to a single endpoint, and 'soft' support for dual monitors. we would like to have more granular reporting for the AV products that are delivered thru the Atera overlay.

Reasons for Choosing Atera

each of the above RMM tools offer excellent variety of options, and great implementation tools. for us, after evaluating them, we found that Atera was a better fit for our organization.

Reasons for Switching to Atera

budget, primarily... however there were a variety of changes in the old RMM product that led us to believe that we were moving in different directions.

Response from Atera

Replied April 2021

Thank you for the detailed review, Benaron! It is correct that the included Splashtop integration doesn't include all of the top tier features, which works as an upselling point for them. We are also making the PSA and reporting side of things a focal point as well, since there are things to improve on from end-user perspective. We already have plenty of customization on several reports, but we are aware that there's always room for improvement.

March 2019

James from Local IT Solutions

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2019

Quality has gone downhill

We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros

The price point for this product is excellent, if it worked properly.

Cons

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Response from Atera

Replied February 2021

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

January 2021

Andre from BizNet Computer Integration Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Great value. The features and functions continue to grow and get better all the time.

Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Pros

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Cons

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Reasons for Choosing Atera

At first, the attraction was pricing. Since I only had to pay per tech (only 2 of us) the price per month was very reasonable. We are managing about 250 devices. After the 30 demo I was convinced that I did not have to make any sacrifice. This product has everything we need. I love getting the emails listing the new features and improvements. It keeps getting better!

Reasons for Switching to Atera

Had to host my own server and constantly update it. Even though I purchased the licensing and hosted it myself, I still had to pay a monthly fee or they wouldn't let me download updates to keep it safe. The product worked well, but it turned into a money grab. They got too greedy so I switched.