Atera

RATING:

4.6

(346)

About Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. *New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Atera Pricing

Pay Per Technician, Unlimited Devices, It’s That Simple. Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly Power - $169/technician/month, billed annually or $199/technician/month, billed monthly

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

Fully integrated IT management solution

Atera Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Atera

1 - 5 of 343 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2024

Atera Review: Dont Hesitate To Jump Right In.

User Profile

Michael

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY.

Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.

PROS

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

CONS

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

Reason for choosing Atera

Self manage our infrastructure rather than outsourcing. Very cost effective.

Reasons for switching to Atera

Cut down on the cost of IT needs through a third party vendor. Saves thousands.

Vendor Response

Hi Michael, Thanks so much for leaving such a detailed review of our platform. It is great to hear that you are using the solution every day, and like our pricing model (as much as we do!), as well as the fact that the platform itself is very intuitive and user friendly. I understand that getting too many alerts can be frustrating, and if you need help setting these up, I invite you to check out our KB article: https://support.atera.com/hc/en-us/articles/217632337-Create-or-Edit-an-Alert-Threshold-Profile If there are any other issues that you need help with, please reach out to our 24/7 support who are more than happy to help. Overall, calling Atera "indispensable," is very much appreciated. May you continue to find the platform as efficient for your business needs moving forward!

Replied December 2022

Brian

Computer Networking, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Impressive features.

Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

PROS

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

CONS

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Reason for choosing Atera

Didn't have as many features and charged per node not user

Reasons for switching to Atera

Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Vendor Response

Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.

Replied December 2022

Tim

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed December 2022

Great all-in-one integrated MSP/RMM service

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

PROS

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

CONS

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Reason for choosing Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Vendor Response

Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Replied December 2022

Allegra

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed December 2023

Easy to naviagte

PROS

The best part about Atera is it is super easy to navigate. Managing several companies at once is simpler with the way the site is setup, it's all really clear.

CONS

Patch updates don't always seem to work smoothly. I have had to go through it a second time.

Reasons for switching to Atera

Their security risks were a concern of ours.