About CommentSold

CommentSold is an eCommerce personalization platform that helps businesses manage all aspects of any eCommerce operation and improve channel sales by converting social media comments into sales. CommendSold enhances the invoicing process by automatically carting items and sending invoices to your customers after their comment purchase. Businesses can implement social selling on Facebook, Instagram, Messanger. ...

CommentSold Pricing

Startup version is $49 per month Boutique version is $149 per month Enterprise plans are also available - contact CommentSold for more information.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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CommentSold User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 112 reviews

Karissa

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2021

The best website for retail

User Profile

Brianna

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

CommentSold

Before we had CommentSold we had to go through and invoice every person individually. This took forever, especially when we started processing more orders. CommentSold does all of the heavy lifting for us and it takes out a lot of the human errors that we were experiencing before.

Pros

I love how easy it is for our customers to use. They can shop easily on our page or through the website. Customers can also see things that are still in stock on the website which helps us move older inventory!

Cons

There really isn’t anything that I don’t like about this software!

Carissta

Company size: 2-10 employees

Industry: Airlines/Aviation

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2021

Everyone needs comment sold in their life!

Overall I truly do love comment sold despite some of its down fall. I do think it’s expensive, but overlook its price tag for all it offers.

Pros

Comment sold has completely changed the way I do business. It’s got everything feature plus some that you would ever need to be completely organized and it’s all very simple to use. The app feature has boosted my business drastically. Being able to up load products quickly, check customers purchase history, tracking my sales, inventory break down and so much more is my favorite parts! You would not regret purchasing!

Cons

Customer service is a down fall in my opinion when on a mobile device. Many times I’ve tried to contact them and if my phone screen closes it puts me back at the end of the line and starts the conversation completely over. The old chat system was so much better than the update and that needs fixed. Some of us chat with support while at work and can’t keep our phones open at all times. So that’s frustrating for me. Also, I wish the website set up was a lot easier. I sync Shopify just because their shipping is a lot better than comment sold shipping. It’s a bonus that you can sync the two because where one lacks the other picks up so it really works out in the end.

Reasons for choosing CommentSold

Because of the live feature.

Reasons for switching to CommentSold

Because Shopify don’t have a mobile app nor can you find live to shop!

Response from CommentSold

Hi Carissta! Thank you so much for taking the time to leave us feedback. We're so happy to hear CommentSold was integral in changing the way you operate your business! We are always striving to make our customer service experience the best and most efficient for our retailers so that you receive the assistance you need in a timely manner. This feedback is incredibly helpful for us - I'll be sure to pass it along to the rest of our team. Looking forward to your continued success in the future!

Replied October 2021

Jennifer

Company size: 1 employee

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Does not help increase sales volume

The service is great just not set out to be what it says it has t brought me in any new customers like it claims.

Pros

The fact that it does allow customers to pay in 4 easy payments.

Cons

How it tells me how much I’ve earned since I started using the product.

Reasons for switching to CommentSold

To allow my customers to use sezzle

Response from CommentSold

Hi Jennifer! Thank you for taking the time to leave us feedback. We're happy to hear you found CommentSold's services great but we're sorry to hear it did not work out for your business. While you are in charge of creating your own followers, CommentSold does strive to help you engage customers with more comment selling, which can potentially lead to more traffic on your other selling channels such as your website. Again, we appreciate you taking the time to leave us feedback and wish you continued success in the future!

Replied October 2021

April

Company size: 1 employee

Industry: Luxury Goods & Jewelry

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

The biggest improvement to my online presence!

The benefits this service has given me is more than I can list. I recommend it to anyone who asks and has a high enough monthly sales volume to afford. I may have started before my sales volume was as high as intended for a service that takes a %, but the time it saves me is very much worth those minimal fees.

Pros

Prior to CommentSold I would host online live shows, after each show would spend 3 to 5 hours billing my purchasing customers. This included reminding them with photos which items they had purchased. It was a HUGE time suck for me personally. I was drowning in my billing and unable to keep up with day to day tasks. I now have a GREAT customer base, the ability to appease their needs better and more efficiently, and have been able to dramatically increase my product selection. I wouldn't be this far in my business without CommentSold!

Cons

I hope that one day there are more tools for our online website editing. The release this year was amazing, I am sure the next will be better!

Reasons for choosing CommentSold

The ability to claim and invoice during a live.

Reasons for switching to CommentSold

To have a purchasing platform linked to my Facebook and Instagram.

Response from CommentSold

Hi April! Thank you for taking the time to leave us a review. We're so happy to hear that CommentSold has helped you and your business - especially when it comes to invoicing after live sales and increasing your product selection! Looking forward to your continued success in the future!

Replied September 2021

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