If I have questions I get an answer almost immediately! I don’t know what I ever did without Commentsold!

I switched to Commentsold about six months ago and I don’t know why I didn’t do it before then. Excellent customer service, reliable service and full time support!

I have not found anything that they don’t provide!

CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby. I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs. The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial. My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!

This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet! CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold." The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing. The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!

I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item. I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)

Once I’m done setting up it’s fine, but to get started it takes me hours to get started! Safari doesn’t work so I have to figure out what works best!

Getting started! I can’t use safari! I have to use google chrome!

My experience with commentsold has been very pleasant. By using the Commentsold software my sales have increased 67% year over year. My experience has been positive working with tech support, and my navigator. Commentsold is a software company that I can rely on 100%.

The largest benefit of Commentsold is that the company never sits still. Commentsold continues to move rapidly implement new features and improves structure that directly affects our bottom line. I like that this company is customer driven and offers solid solutions in a complex selling environment.

I can’t think of anything I like least about this software.

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We love the ease of invoicing and managing inventory.

The only thing missing is a POS. I would love to be able to use only one platform.

Overall, I felt that comment sold is a very valuable tool in our business. It has completely revolutionized the way that we do are selling. And in my industry, I’m one of only two people that have an app. So it’s very intriguing to potential vendors to work with us.

I love the freedom from manual invoicing. I also love that now people can use comment sold payments. The customer service is always really good.

I wish we could go live in our VIP groups on the app. Sometimes the customer service agent doesn’t come up with a solution. It would be nice if there was a second to your person that they could transfer you to.

Brandon "Genius Boy" and his team have done an amazing job.

Saves hundreds of hours weekly. We could not sell as much as we do without this software. It would be impossible to keep track manually of everything.

There is a huge list of great features that are going to be added. I want them all NOW but realize development takes time. It is good to know that they are forward thinking and their roadmap is well thought out. Every week they release new features.

It has enabled me to spend more time growing the company instead of manually sending invoices. It is very easy for customers to figure out. Most customers know how to register and buy without any direction.

It simplifies the buying process for customers and allows ME to spend more time growing the company instead of worrying about invoicing.

I can’t really think of one thing I don’t like.

The customer support team at commentsold are golden, and their platform has genuinely revolutionised the way we handle sales via social media.

I wish it would save some of my preferences via cookies or something; for example sorting by most recent is something I have to do whenever i login. Not a big issue though.

The customer service is above and beyond! They always seem to be one step ahead of the game!

The ease of use and the ability to grow my business! This software has given me so much time back in my day to focus on other areas besides billing!

That they don't have a POS app. But they are working on that!

Can’t use it to its full ability too difficult and need more basic training videos without jargon. Difficult to easily download new inventory need to enter one and a time

Inventory Control and overlay during facebook lives

Creating the website is difficult - don’t know if I can use overlay in Instagram or other social media

Overall Comment Sold has been a huge improvement to our Facebook Group. People have been really responsive and enjoy checking out themselves (without having the lag of us sending the invoice and then requesting the money). It saves us an incredible amount of time and every one that we have worked with has been so helpful!

I love that this removes the need for hand invoicing. This frees up time for us to post more, engage with customers, and provide better customer service. I also enjoy the time sensitive carts! This allows us to free up inventory to other customers if someone changes their mind/allows us to process orders faster by skipping the PayPal request.

I don't like that I have to load the inventory into my Comment Sold posts manually. If it could link to my custom platform website that would save us so much time. I would also like to add products for live sales under the same tab as regular posts. I sometimes forget to add them under "live" and then have to manually invoice ~60 orders.

Definite time saver when selling through Social Media.

Deciding to sign up with CommentSold was the best decision we ever made. It is easy to use and is a time saver for our business. The customer support team is by far the best I have ever worked with.

I wish the mobile app was an available option for us smaller boutiques that haven't seen the boom in growth like others have.

It’s great. It lets you do your job more efficiently and effectively. I love the auto scheduling and helps keep everything organized.

It’s like a smarter more efficient version of yourself. It’s great at assimilatinginformation and inventory management.

There’s no number to contact direct. I’d love an option to upload videos. Make the app more readily available.

I got COVID during my first month. The staff gave me 10 extra free trial days without me asking. That really impressed me. The support is phenomenal. I really appreciate how they are 'all in' helping me when I have a question or concern.

I love that I do not have to create manual invoices with Facebook anymore. This was my chief motivation to try CommentSold. I also needed inventory management and that is going very well too.

I wish it cost less. Would prefer not paying the base fee and only pay a percentage.

CommentSold has pushed my business through the next level. We never would have done live sales due to the massive amount of time it would take invoicing and room for error. Now we go live weekly and it’s been HUGE for us.

Amazing customer service! (Like the BEST in the biz), easy to set up and maintain,

App set it isn’t very simple... you have to manually add each product instead of just automatically loading it.