All My Music Staff Reviews

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Irma

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2022

My Music Staff review first year

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Kandice

Verified reviewer

Education Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

My Music Staff - I couldn't have done it without you!

My Music Staff has changed my home studio into a professional, online, organised, updated Music Academy! Not only has it totally managed my scheduling and scheduling for my teachers but it tracks expenses and income for tax purposes with official Tax Credit receipts that I can send from my phone! It made tax time a breeze! This software let's me seamlessly invoice books and lessons, while keeping track of missed payments with auto-invoicing and also generating professional receipts with a thank you. Parents and older students are able to cancel and reschedule lessons at their leisure (according to my policies) and re-book a time that is more convenient for them - resulting in almost no empty spots and more money in my pocket! They can also see their lesson notes and record their practice time to hold them accountable and for me to be able to peak at as well! This has resulted in more practice = better results= happier students = happier parents = referrals = home studio to Music Academy = (more $ !!!) One of my favourite features of My Music Staff is being able to upload recordings of my students for the parents and families to enjoy. No more time consuming CD's that no one can play anymore anyway. Now, they just download and have it right on their phone or PC (see "happier students = happier parents...etc.) Thank you My Music Staff for helping me to grow my business by being so organised and so very, very productive in the background! I couldn't have done it without you!

PROS

How can I possibly choose just one thing? Before My Music Staff, keeping track of missed lessons was next to impossible. I had separate notebooks and online files and word docs for attendance, lesson notes, expenses, payments for books and payments for lessons - now it's all together - neat and tidy, organised and at my fingertips (and my teachers') at the studio, at home and on the go! And that's just the beginning...

CONS

I do wish My Music Staff was setup to take Electronic Funds Transfers in Canada - as that is a new form of payment I am implementing in my school. I also would like to be able to add my business logo as a header for emails with an automatic signature. I realise I can use placeholders to do this job but it is a little laborious when you're in a rush.

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Xavier

Verified reviewer

Music, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

If you have a private teaching studio...you need this.

Overall I am super happy with MyMusicStaff. It is not an expensive tool to use and does everything I wanted it to do and a lot more.

PROS

There are a lot of things I love about MyMusicStaff but the one thing that is the best is the ability to automatically bill families in the beginning of the month. It is the greatest thing. I used to do it by remembering myself or the families and I would always feel like I am undercharging or overcharging. But this way I know that it is exactly right. It is so easy to set it and forget it and see that money coming in every month.

CONS

Sometimes it seems like the software is a little glitchy. Sometimes it charges twice and you have to do some tricks to get the amount that the family owes you to be correct. When the software works, it really works well but then when it does not it is kind of a pain to get it to be correct.

Reasons for switching to My Music Staff

Fons got too expensive for the size of my business.

Laurice

Music, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed February 2021

Review

Overall it has been good. Customer Service is quite quick once you get matched with a member. The Support centre and Pinterest links and How-To's are done very well. Not the mention the lovely additional bits like Social Media Calendar and worksheets for the kids is so lovely! And helpful! I really like using it every day personally and so do my Staff. But my students, not so much. It's only easy to use when you are using it for a couple hours a day like me, otherwise its a total mind field

PROS

I like the amount of customisation. The calendar Sync. The website functionality and the Families & Invoicing section.

CONS

It is not user friendly for the public. It is far too complicated for my business. For example if someone wants to sign up for a course they have to go through Student Portals. Log In. Emails. Setting it up. Saving it to the Homepage. Then they cant pay immediately they have to wait for an invoice and then log in again and finally enter their bank details. I am im discussions of discontinuing with this software. While it has great benefits for Admin it really is too complicated for the public and inviting new customers in. Therefore it is not for us in the long term.

Shenika

Music, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Music Therapist Music Educator

Would not trade them for anything! They are awesome! Try them for yourself! So glad I was told a lot them!

PROS

I love the customer support. They listen and are down to earth and really want to help. They are very patient! I love that!

CONS

Note talking for classes is not easily accessible…well on don’t know where it is. The previous feature was more customer friendly.

Reason for choosing My Music Staff

It seemed to fit my needs

Larisse

Music, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Does everything you need for a great price

I've found that the software fits my needs. I have looked around extensively to see if there is anything out there better and currently there isn't. There are similar platforms but they are more expensive. I also like how it specifically caters to music teachers rather than a generic software for all industries.

PROS

It does everything I need it to do in terms of scheduling, billing and expenses and has other features that I use sometimes such as lesson notes, file sharing, newsletters and lending library. It also has a website included, blog and online signup.

CONS

It would be good if students were able to edit/comment on their lesson notes. Also if there could be a blog or newsletter that is not public but only accessible by your clients with the ability for them to comment.

Reason for choosing My Music Staff

Mostly the price was more competitive for the same features.

Caitlin

Music, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

The Best Software on the Market

Excellent. I recommend them to all my friends who are also music teachers.

PROS

Honestly, there are too many to list. Here are a few: the automation features in invoicing and scheduling save me hours of work, I love that I can have multiple teachers on a single account, I love the student portal and practice log feature.

CONS

Any time I’ve felt that something could be improved upon I’ve written to the company and they’ve been very helpful every time.

Reasons for switching to My Music Staff

I needed a software that could handle multiple teachers and I made the switch about 5 years ago.

Benjamin

Primary/Secondary Education, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Perfect

It helps me organize and keep track of all our data, works in real time, I'm often updating schedules and payments, and the program responds well.

PROS

This software predicts what I might need and I'm able to utilize more functions compared to previous programs our company has subscribed to.

CONS

I don't have any problems.. maybe not charging to add more teachers.. I am constantly trying to find staff and people come and go

Reason for choosing My Music Staff

none

Reasons for switching to My Music Staff

couldn't schedule a 12pm lesson, asked them to update, never did. many more tech flaws

Caitlin

Music, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Game changer!

My overall experience has been amazing. The customer service reps are so kind and helpful, and the software itself has given me all I need to run my flute studio in one website.

PROS

I really like how many features are included with this software, it really is mindblowing.

CONS

Nothing! I like everything about this software.

Reasons for switching to My Music Staff

I wanted a platform that could provide more services in one place.

Lindsay

Music, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Amazing resource!

Marvelous!! They are prompt and very helpful whenever I've had a question.

PROS

I love the ability to manage many different facets of my business--student progress and notes, materials loaned, billing, attendance, etc.

CONS

I can't think of anything! It is fantastic!

sevval

Arts and Crafts, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

great app for studio management

My Music Staff is our choice to keep both professional and personal processes in order and up to date.

PROS

I love it ! the fact that it is designed for different music studios appeals to many people and also it is so easy to use

CONS

that sometimes I need more advanced times management options and it doesn't have those tools much

Kirstie

E-Learning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Can't be beat!

The experience has been great! The support team is wonderful and very quick to respond!

PROS

The amazing features (unlimited storage!!!! to paypal and square integration to calendar and billing and lesson note management) come at such an affordable price and in such a user friendly software!

CONS

There are frequent updates but they never seem to get to certain features that keep being requested (such as a timer on the practice log and the ability for teachers to see the same view as students see when they log in).

Reasons for switching to My Music Staff

MyMusicStaff is more affordable, more user friendly and is overall more up to date.

Isaac

Education Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2018

An extremely high value product

My Music Staff has become indispensible and almost makes life a breeze. Accounts, invoicing and lesson management, notes and plenty more are brilliant. If they can upgrade some and smooth a couple of other areas I'd gladly pay more.

PROS

After trying a number of other systems which felt like a real pain, I must say I can't find a system anywhere near as good for even double the price. There's a learning curve but it's really nothing like many others out there. TOP PROS: - Invoice for a period for all students in one hit and then email in one more. - Calendar view is powerful: attendance, great filtering by student/teacher/and many more - Setting up lessons is a breeze with conflicts detected automatically (although I wish it picked it up conflicts before pressing save, saving me a click-and-loading cycle) - Love the ability to clone days, run indefinite recurring group lessons with blocked out dates - Account management is brilliant too with a running list of billables and balance at any particular date - Sign up form is embeddable - SMS support mostly great - Notifiations to clients are great

CONS

SMS INTEGRATION IS PATCHY - Fantastic for e.g. deleting a day. Except to send SMS messages needs to be activated in each profile manually which is slow - can't be turned on by default either - If the student doesn't have SMS turned on they don't get sent - Deleting lessons obscures the account: there is no longer record of that lesson even if it was previously included on an upfront invoice. - Marking a teacher absent is ideal EXCEPT there is no option to SMS all students without activating the feature in each individual profile first. NO SECOND FORM Other than the signup form - you need another service to handle this LEAD MANAGEMENT - No real (even simple) LMS, need another system. hello double handling data - Can classify as "lead" but then they can't book an open lesson. They need to be "Active" to do that, which is confusing because then they're "current students" which they aren't. It would be nice if leads could be added to lessons, then be automatically converted (semi-workaround via Student view sorting) INVOICES - need more templates & automation for outstanding, reminder before due, overdue, overdue 7/14 days - XERO integration please! NO STOCK MANAGEMENT - No stocking books to smooth the process. To sell, a manual entry for every book sold is required. No prefill or stock - I've stopped selling books because of this ATTENDANCE - For group lessons needs optimising too many features has bloated the process & created too many loading panes

Vendor Response

Hey Isaac! So glad to hear you've been enjoying My Music Staff. We've recently added the "¿Trial Student¿ status. A trialing student is functionally the same as an Active student but provides a way to segment your student list so you can easily identify which students haven¿t yet committed to lessons for the long term. You'll want to use this status rather than "Lead". This will allow you to schedule the students on the calendar. Parents and students do need to opt-in to receive SMS messages. This is to help studios comply with SMS marketing laws. This is why it's not enabled by default. We do agree that after receiving permission, you should be able to enable the feature in bulk so we've added this item to our to-do list. Thanks again for the great review!

Replied November 2018

Julia

Music, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

A great All-In-One Business Manager and Scheduler

The scheduling alone and automated charges and billing are amazing - so much easier to keep track of everything. I'm also loving the additional features and ease of communication to students and parents from one place. The improvements they've made over the past 2 years (most especially becoming more friendly to syncing to Google Calendar) have been unobtrusive and are generally making the software easier to use - and all at a reasonable cost!

PROS

First of all, the price is fantastic for a small business - you pay per teacher you're managing and the base subscription price is outstanding! Any equivalent scheduling software charges as though you are a large company and was many times the price for just me and my partner! The scheduling interface is easy and pretty intuitive, and I love that I can opt to allow people to change their own times (but only to a time that I've already set aside for teaching). I continue to have control over the times and days that I teach, and I have to deal with fewer make up lesson headaches! I've only started using some of the other functions this school year (file sharing, practice tracking, sending notes to parents/students, etc) so only a few months, but so far it's working really well and I love being able to contact the parents with concerns or suggestions when the child is not present.

CONS

1. Most of my students pay on an automated monthly tuition model, and I would love to be able to set the month beginning/end dates for something other than the 1st. (mid month starts, 2nd pay period, etc) 2. While it is great to be able to message parents with notes, notifications of uploads, etc, it would be great if there were a way to group all those messages together instead of spamming them the day after the lesson. 3. Sometimes changes I make from my mobile device don't save properly (attendance is bad for this)

Reason for choosing My Music Staff

Initially, cost, to be honest... but I'm really happy with my choice!

Nicole

Music, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Communication and Organisation

This software definitely has 'bang for buck'. All of the things teachers are able to do through this platform certainly impress me. I started teaching 40 years ago and everything was done in hardcopy by hand. Wow, what a difference. What has impressed me the most, and continues to impress me, is your customer support. My questions are answered quickly and always with courtesy too. I feel like I am dealing with real people who care about my ability to use their product with as much ease as possible. It is an absolute pleasure doing business with you.

PROS

There are quite a few things I like about MMS. The first is communication with my students. Being able to create lesson notes each week, schedule lessons on the calendar and do invoicing through the platform helps me to keep things organised. I also I like that it allows me to invoice my students and keep track of their payments easily. The library is very helpful. Now I don't lose things I loan out anymore and students (I believe) are notified when they have something that need to be returned.

CONS

I am not very happy with my website and wish there was more support on how to do this well. Being a sole proprietor I cannot afford to hire someone to do this and it isn't very intuitive (although better than many others I looked at, especially when you consider what you get with the package). More videos that give direction, suggest and examples of this would be helpful. Maybe reach out to some of the teacher who have created exception sites and ask them to share their secrets. We're teachers, we can't help ourselves. : ) It is a little thing, however; buttons for social media (like Facebook, Instagram Linkedin, etc) would be really nice on the site as well.

Reason for choosing My Music Staff

The main reason was how quickly you responded to any questions I had and the enthusiasm you showed in your answers. You never made me feel like I was bothering you and none of the replies felt like an automated response.

Kristina

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE